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Beoordelingen van Sonesta Essential Orlando

3 out of 5
Sonesta Essential Orlando
8101 Aircenter Ct, Orlando, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 378 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 257 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 112 van 1005 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shannon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room, comfy beds
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Thanks so much for the feedback

8/10 – Goed

Herick

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reasonable price... Our room was for a king size bed; very spacious. The hotel smells clean at all times. The front desk staff was very nice and serviceable. Will come back again!
2 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Thanks so much for the feedback

10/10 – Uitstekend

Lidia

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Thanks for the positive feed back see you again soon

10/10 – Uitstekend

Joelle

Reisde met een groep
Positief: Netheid, personeel en service
It was a great last minute option for us when we had the worst travel day imaginable causing us to have to rework our plans on the fly. The pool was clean, the staff was super helpful and I loved that they had an airport shuttle! Our room did have some issues in the bathroom (loose curtain rod didn’t allow the shower curtain to close completely, and the shower drain didn’t drain properly) but overall a very nice, clean place to stay.
4 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Thanks so much for the honest feed back we appreciate your business and do hope we get to service you and your family again

2/10 – Ontzettend slecht

Leidy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Felt dirty
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
We are sadden to see you didnt enjoy your stay our rooms are dated but we pride our self with being clean because we are older feel free to reach out to the property i would love to hear what made you feel dirty

4/10 – Matig

Dale

Zakenreiziger
To begin with I stay at traditional Sonesta hotels regularly and this is not a Sonesta hotel by a long shot. This is actually the Airport Inn and Suites that has been renamed. Rooms were fairly clean but worn and dated. Breakfast was powdered eggs and greasy sausage patties with a few cereal options. Had to get an Uber to and from the airport because their shuttle only operates at limited times. Overall it has a motel 6 vibe - cheap, somewhat clean, inconsistent shuttle…not at all a business travelers hotel.
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
We are sadden that you didnt enjoy your stay we are a older property with upgrades coming soon

4/10 – Matig

Mark

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Door by the handicap parking would not work. You had to walk all the way around the building to get inside. You can exit the door by the handicap parking. Very inconvenient for handicap.
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
That door is locked to protect our front desk team we are sadden this was a inconvenience but it is handicapped parking on both sides of the building

6/10 – Redelijk

Gayle

Reisde met partner
Positief: Personeel en service
Average
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Thanks for the feed back

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Very friendly staff. Comfortable room. Good for the price.
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Thanks for the great feed back

6/10 – Redelijk

Tracy

1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Thanks for your feedback we are sadden we didn't meet all your expectations we hope in the future you give us another chance

8/10 – Goed

Jacqueline D

Positief: Netheid
Not a walkable area at all, only meal option was Waffle House. Very noisy and echoey. With standard movement it’s noisy, there were multiple children on my floor (the top floor) playing shouting and rough housing in the hallway and room.
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
We appreciate your feed back please call to the desk next time and we will send someone right up to take care of the situation

8/10 – Goed

Lataisha

1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Thanks for the feedback

4/10 – Matig

Amber

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
We are sadden that you didn't have a great experience we are currently working on improvements to the property and do hope you visit again

8/10 – Goed

Brittany

Reisde met een groep
Positief: Netheid, personeel en service
Decent for the price
1 nacht verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Thanks for the positive feed back we do hope you sstay with u again

2/10 – Ontzettend slecht

Paul

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
They gave our PAID room away. The staff member who was working when we finally arrived “found” us a room but it didn’t have enough beds to accommodate us. Wasn’t what we booked at all.
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
We are sadden that you didn't have a great experience we are currently working on improvements to the property and do hope you visit again

8/10 – Goed

Marie

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Thanks we are bringing great changes and do hope you stay with us again

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to universal studios and the airport
3 nachten verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Thanks so much we do hope to see you again

4/10 – Matig

pak tik

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 14 mrt 2024
We are sadden that you didn't have a great experience we are currently working on improvements to the property and do hope you visit again

8/10 – Goed

Danielle

Positief: Netheid, staat van de accommodatie en faciliteiten
It was a nice quick stay .
1 nacht verbleven in februari 2024
Reactie van GM op 14 mrt 2024
Thanks we do hope you pick us again

10/10 – Uitstekend

Allan

1 nacht verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thanks so much we are delighted to see you enjoyed your stay

2/10 – Ontzettend slecht

Marco

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The WIFI is not working, not recommended
1 nacht verbleven in februari 2024
Reactie van Management op 23 feb 2024
Hello: We apologize for any temporary disruption on the free WiFi Service but it is functioning currently.

2/10 – Ontzettend slecht

Sean

1 nacht verbleven in februari 2024
Reactie van GM op 22 mrt 2024
We are sadden that we didn't meet your expectations we are changing daily and do hope you try us again please reach out to the property direct an ill be glad to try and fix the issues

2/10 – Ontzettend slecht

Karina

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room I was given smell like pee😖
1 nacht verbleven in februari 2024
Reactie van Management op 11 feb 2024
Hello: Sorry for this. Thank you for letting us know.

4/10 – Matig

Stacey

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very disappointed. Property was old and not well cleaned. Our room door was open/unlocked at arrival which was unsettling
1 nacht verbleven in januari 2024
Reactie van Management op 10 feb 2024
Sorry to hear this. Odd, but thank you for the review.

10/10 – Uitstekend

??

1 nacht verbleven in februari 2024
Reactie van GM op 14 mrt 2024
Thanks we do hope to see you again

10/10 – Uitstekend

Tyshia

We had a very pleasant stay! After arriving to Florida for a funeral the original hotel we booked at ended up having roaches so we then found the Best Western in hopes of having a much better experience and WE DID!! It was quiet, clean, and the staff was so welcoming! Thank you for turning our nightmare into a relief.
3 nachten verbleven in februari 2024
Reactie van Management op 10 feb 2024
Thank you much Tyshia. I am glad we helpful. We are sorry for your loss.

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointed the shuttle service stopped running at 10:45pm. Unfortunately we were arriving on late flight and had to suddenly arrange a taxi when we called at 11pm to ask where we should go to meet their hotel shuttle.
1 nacht verbleven in januari 2024
Reactie van GM op 14 mrt 2024
Thanks for the great feed back we are working on shuttle hours to accommodate more guest and later flights

6/10 – Redelijk

Jose G

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The fitness center is very outdated, and the breakfast was missing regular coffee 😥, rooms are nice and spacious, bathroom looks like was renovated not long ago which is nice
1 nacht verbleven in januari 2024
Reactie van GM op 14 mrt 2024
We are sadden that you didn't have a great experience we are currently working on improvements to the property and do hope you visit again

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At such a reasonable rate via Expedia, the room was surprisingly well maintained, to the point that the spotless carpeting looked as though it had been recently shampooed, which was a welcome change from my usual experiences. It bothers me to no end when a room smells dirty and musty from the time you enter. The bathroom was meticulously clean and attractive, the beds were comfortable, and all the room amenities were in perfect working condition. I actually wished that our plans hadn't caused us to check in so late because I would have enjoyed a much longer stay. We would highly recommend and return to this location in the future.
1 nacht verbleven in januari 2024
Reactie van Management op 10 feb 2024
Thank you

2/10 – Ontzettend slecht

Kim

Reisde met partner
Positief: Netheid, personeel en service
We are disappointed that we booked a king size bed and it wasn’t available. We would of chosen another place
1 nacht verbleven in januari 2024
Reactie van Management op 25 jan 2024
Sorry for the disappointment.

10/10 – Uitstekend

allen

1 nacht verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thanks so much we are delighted to see you enjoyed your stay

8/10 – Goed

Gamaliel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lo único que no, nos gustó mucho fue al momento del desayuno. La máquina de jugos estaba dañada, no había café regular, la máquina de leche dañada y el espacio pequeño. Fuera de esas cosas lo demás estuvo muy bien.
1 nacht verbleven in januari 2024
Reactie van Management op 25 jan 2024
Lo siento muchisimo la maquina de cafe si se averio de forma imprevista.

10/10 – Uitstekend

Tammy, Somerset

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 14 mrt 2024
Thanks so much for the honest feed back

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Management op 25 feb 2024
Thank you!

4/10 – Matig

Jason

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front staff was nice hotel is good. Airport shuttle took way to long and was not a true airport shuttle van. Took 2 calls and over an hour to get shuttle from airport to hotel about 10 min away.
1 nacht verbleven in januari 2024
Reactie van Management op 13 feb 2024
Hello: I am glad to hear the staff was helpful to you.

6/10 – Redelijk

Lori

Reisde met partner
Positief: Personeel en service
The bed was comfortable and the sheets were clean. The guests across the hall were very loud at 4am. We did not report it to the front desk because we did not want a situation.
2 nachten verbleven in januari 2024
Reactie van Management op 10 feb 2024
Sorry Lori but thank you for the review.

2/10 – Ontzettend slecht

Deanne

1 nacht verbleven in januari 2024
Reactie van Management op 10 feb 2024
Thank you for your feedback.

4/10 – Matig

Chris

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Hearing is not working, and no one fixes it after reporting to front desk.
3 nachten verbleven in januari 2024
Reactie van GM op 14 mrt 2024
We are sadden that you didn't have a great experience we are currently working on improvements to the property and do hope you visit again

10/10 – Uitstekend

william

Reisde met familie
1 nacht verbleven in januari 2024
Reactie van GM op 14 mrt 2024
Thanks for the honest feed back

10/10 – Uitstekend

JORGE LUIS

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Management op 10 feb 2024
Thank you

6/10 – Redelijk

Jacqueline

Zakenreiziger
Poor shuttle service…. Website does not indicate hourly service only.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Jay

Reisde met partner
4 nachten verbleven in januari 2024

4/10 – Matig

Robin

1 nacht verbleven in januari 2024
Reactie van Management op 13 feb 2024
Thank you

4/10 – Matig

Henrik

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Management op 12 jan 2024
Thank you for providing feedback

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Give it a try
I read various comments about this hotel before coming. Many cautionary and downright discouraging. I am a frequent contributor and am thankfully able to read between the lines. Yes: it is older but it is in very respectable condition. My room was clean and comfortable: not overrun with all the bugs people said. But, yes , Florida DOES have bugs! I had them in my own home there at times. The reception staff was wonderful and a call placed to the hotel beforehand was answered promptly and my request for the first floor done. Airport transfer was seamless after I called. About 10 minutes. Their van was broken so they rested a limo! Free Breakfast was very substantial with eggs, sausage, waffles & fruit… better than the continental advertised. Go port took many of us from the hotel to the port with a very friendly driver who took us on a tour as we went. So, don’t believe everything you read. Many people expect everything for nothing. This is reasonably priced and NOT the Ritz but did the trick for me. Also, Waffle House next door and Taco Bell & Popeyes 1 block away.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Audrey

1 nacht verbleven in januari 2024
Reactie van Management op 9 jan 2024
We’re sorry to hear that you had a not so good experience. We’re constantly working to improve our service, and we’ll consider your feedback.

6/10 – Redelijk

Robert, Fredericton

Positief: Netheid, personeel en service
Our room was as far from the elevator as possible. My wife uses a walker so it was very inconvenient. The room was adequate but the only place to sit was on the bed which was inconvenient and uncomfortable. Will not book this property again
1 nacht verbleven in januari 2024
Reactie van Management op 9 jan 2024
Thank you for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. We do hope to see you again soon.

10/10 – Uitstekend

Natalia

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jacqulyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kind staff
Front desk staff was AMAZING!!!
1 nacht verbleven in januari 2024
Reactie van Management op 12 jan 2024
You are lovely. Thank you so much.