3 buitenzwembaden, parasols voor strand/zwembad
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Beoordelingen van Vista Cay Resort by Casiola Vacation Homes

3.5 out of 5
Vista Cay Resort by Casiola Vacation Homes
4874 Cayview Ave, Orlando, FL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 96 van 168 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 168 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 168 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 168 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 168 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Guest

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I would have given the property management an A+, if they had not treated me so poorly in the final hour of my stay. The access code was cancelled one hour prior to check out - a technical issue according tot their help desk. As I was travelling alone, I could not re-enter the condo. It took me 35 minutes with the reception desk and a helpdesk member to re-enter. These things happen, but making it my problem, first denying I had a reservation, secondly making it my problem (urging me to leave on time?!), and finally no apologies really made this a bad experience. Too bad.
7 nachten verbleven in februari 2019

6/10 – Redelijk

James

Stayed at Vista five times. The property is great, the owner is the unit was ehhh. It certainly needs work
4 nachten verbleven in november 2023

10/10 – Uitstekend

Kenneth

9 nachten verbleven in oktober 2023

8/10 – Goed

Jennifer

Reisde met een groep
Positief: Netheid, comfort kamer
7 nachten verbleven in juni 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, comfort kamer
5 nachten verbleven in juni 2023

10/10 – Uitstekend

Deanna

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the pool area and the walking path around the lake. Like the parking accessibililty and the grocery store right across the street. Loved how much space there was in the unit and the patio. Didn't like that the tub in the bathroom didn't drain and the floors could have been cleaner. Didn't like we couldn't bring our own beverages down to the pool area.
7 nachten verbleven in februari 2023

10/10 – Uitstekend

Ramil

4 nachten verbleven in februari 2023

10/10 – Uitstekend

Rosely

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
it was a home away from home. my family felt comfortable. spacious townhome, everything so well maintain, orgazined. kitchen had absolutely everything i needed. the beds were so comfortable. i will definately return there.
2 nachten verbleven in mei 2022

8/10 – Goed

Stacy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was lovely, but i do wish i was on the 4th floor. The walls were kinda thin so we heard our neighbors above us onnthe 3rd floor. The living space was spectacular, and we will definitely use again in the future. ****.5 stars
4 nachten verbleven in maart 2022

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was amazing! We plan to come back.
4 nachten verbleven in maart 2022

8/10 – Goed

Chris

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall we had a fine stay. Biggest disappointment was that we paid for a lake view and got a view of a parking lot. We mentioned it, but was told, that is too bad.
6 nachten verbleven in maart 2022

8/10 – Goed

Jenny

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place was beautiful. The master bed was a little uncomfortable. Pool was great, there was a welcome gift and information. All information was received ahead of time and that made the whole checkin process seamless.
6 nachten verbleven in februari 2022

6/10 – Redelijk

John

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The check-in process was and awful experience. We drove from Kentucky so we were tired and wanted to get to our room and get settled ASAP. We received the gate and door codes prior to arrival so we anticipated an easy check-in. WRONG! The door code didn't work so I went to the club house since it was still open. I was told by their staff that they didnt own or manage the building we were staying. Was not the best thing to be told. So I called the number in our email and got an answering service. It was not even 5pm. The lady on the other end of the line couldn't pay attention and kept asking me the same questions over and over. I was told somebody would call us back. Didn't happen. I sent an email and finally got a response with the correct door code. Had this been later in the evening I'm not sure what our response time would have been. The room was clean and cozy, but had a strong bleach/chemical smell. The master bedroom mattress was like a slab of concrete. This was disappointing since I had read the reviews about this being an issue and the responses said it was corrected?? The location was safe, quiet, and centrally located which was a redeeming quality. Ive stayed at worse, but Ive stayed at better. If I had to do it over then I would have just stayed at a nice hotel in the area.
5 nachten verbleven in februari 2022

10/10 – Uitstekend

Andrew

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable and convenient. Very local to highways and restaurants. I just didn’t notice the home was 3 stories. It wasn’t the easiest with twin toddlers lol. But aside from that, which was my fault for not reading the description, the place was great and we loved our stay there and had no complaints at all!
2 nachten verbleven in februari 2022

8/10 – Goed

Marco

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
El lugar muy tranquilo y seguro. La unidad muy bien solo nos falló el aire acondicionado la última noche, pero todo lo demás muy bien
4 nachten verbleven in februari 2022

10/10 – Uitstekend

Kathleen

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location for the Convention Center or theme parks. Safe and clean
3 nachten verbleven in februari 2022

2/10 – Ontzettend slecht

Tab

Reisde met familie
Positief: Netheid, comfort kamer
Needs. Enter customer service
The resort is beautiful but the customer service was terrible. We tried calling twice for assistance and both time could not understand the rep. We advised that her line sounded very muddled and low and background noise but she didn’t try to speak louder or adjust anything. Just a terrible check-on process.
1 nacht verbleven in januari 2022
Reactie van Nicole- guest relations manager. op 24 jan 2022
Hello, We are very sorry to hear that you had this experience with us. We would love the opportunity to review this with the correct team member as a training opportunity. We kindly ask that you email us at info@casiola.com with you full name and property address so we can look further into this for you. Thank you and again we are very sorry!

2/10 – Ontzettend slecht

Christina

Reisde met familie
We booked with this property and we were on our way there only to receive an email saying they could not accommodate us because it was a same day booking which we had already paid for. Horrible service no one would answer the phone
2 nachten verbleven in januari 2022
Reactie van Casiola Vacation Homes. op 24 jan 2022
We are very sorry to hear that, it appears the units were not available and didn't have anything to accommodate you. I do see that we were in touch with Expedia and they were able to provide you with a full refund. Again, we are very sorry to hear about this experience.

6/10 – Redelijk

HECTOR, gainesville

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
No great communication about how to get information about my reservation and one bed was broken.
1 nacht verbleven in december 2021
Reactie van Casiola Vacation Homes. op 24 jan 2022
Thank you for letting us know. We will certainly use this as a training opportunity with our team. We are very sorry to hear you had this issue during your stay.

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
We signed up to stay at Vista Cay, but did not receive a rental at that location. We were switched to a location 20 minutes away without notice or any sort of communication about the switch. Vista Cay was selected for its nearness to the convention center and Sea World. The location provided was much farther away requiring significant driving. It was also in a complex that is still under construction, which is not what we signed up for.
3 nachten verbleven in november 2021

10/10 – Uitstekend

Crystal

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Latonia

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice size and cleanliness
7 nachten verbleven in september 2021

6/10 – Redelijk

Whitney

Reisde met familie
Positief: Netheid, voorzieningen
Small cracks in the walls
1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

Erica Lanette

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Need to take this property of your listing. Cleaning and presentation was not acceptable! Was not cleaned throughly and didn’t take accountability
3 nachten verbleven in september 2021

10/10 – Uitstekend

Victor

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Todo bastante bien, el apartamento estaba muy bien equipado. Solamente algunas bombillas quemadas y algunos platos y cubiertos sucios. Después de eso, todo muy bien!
4 nachten verbleven in september 2021

10/10 – Uitstekend

rodney

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The property felt like a home setting, had everything you would need. However we found roaches in the kitchen cabinets
4 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Properly was clean and had everything we wanted the only problem was the apartments weren’t sound proof. Since it wasn’t, one night the occupants on the flat below us seemed to have had a party until around 4am and we couldn’t sleep. Other than that the place is very peaceful and I’d stay again.
7 nachten verbleven in augustus 2021

8/10 – Goed

Wayne

Reisde met familie
Positief: Netheid, comfort kamer
Great location, convenient to attraction parks and restaurants.
2 nachten verbleven in augustus 2021

8/10 – Goed

Jerry

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2021

10/10 – Uitstekend

Les

5 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Resort was convenient to Universal and downtown International Drive and Disney and the outlets were not to far either
5 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The unit perfectly suited our needs.
5 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid
3 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
I would like to preface this by saying this review is strictly on the customer service experienced from the Casiola team as we never actually stayed at the property. We contacted this property on June 30th requesting a cancellation and full refund due to a sudden family issue that required one of our party being hospitalized. We understood the cancellation policy but asked for a courtesy due to our circumstances, which the hotel agreed to. However since then, we have had to contact the hotel several times to follow up on our refund. We were in email and phone contact with several members of the Casiola team such as Joycemilit, Nicole and Ashley and constantly redirected to contact Expedia for our refund. This resulted in literal hours of queue time waiting for Expedia agents to contact us to only then be informed the HOTEL denied our refund. Clearly, there is a fundamental lack of communication between the team members at Casiola. Imagine being in and out of hospitals and having to personally call in all the time to follow up. It is now 2 weeks since we originally contacted the property and we have yet to see a refund or even on a more basic level, have someone from the team follow up with us. We are repeat guests of the Vista Cay Resort (managed by Casiola) and the inattentiveness of the staff as well as the inability to provide customer service in this situation and go above and beyond to assist us on this matter has terribly soured our experience of this property.
3 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The vacation home (more accurately described as a condo unit) was beautiful and I'm open to staying there again in the future. However, I was very surprised to find out after my reservation was confirmed that the location was actually 25 minutes away from my destination. We stayed within the Storey Lake condos in Kissimmee and not at Vista Cay in Orlando, as listed. While it was beautiful, I could see this being an inconvenience to other travelers as well. The advertisement should really be amended to reflect the location as varying between Kissimmee/Orlando and being dependent upon the availability of Casiola Vacation Homes. The advertisement currently says "Vista Cay Resort" but it is not necessarily within that resort. I brought this up to the Casiola Guest Relations team and in very few words, said there was nothing they could do about it. Customer Service is very lacking. Thankfully, the nice unit made up for it and we woke up earlier to compensate for the further drive.
2 nachten verbleven in maart 2021

10/10 – Uitstekend

Geverifieerde reiziger

8 nachten verbleven in november 2020

4/10 – Matig

Sharon

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nasty
This condo was outdated and dirty. It was spacious and the pool area was nice but the dirtiness could not be overlooked.
4 nachten verbleven in april 2019

10/10 – Uitstekend

Kari

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very clean all brand new, close to universal and shopping
5 nachten verbleven in februari 2019

8/10 – Goed

Claudio Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in februari 2019

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect!
Great experience and a value as well!
3 nachten verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2018

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
yes
yes
4 nachten verbleven in oktober 2018

8/10 – Goed

Brandon, Albany, OR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018

6/10 – Redelijk

JC

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Bad locks
Overall the stay was not bad. We were there for a business conference and got the 3 bedroom. My only issue was that front door would not lock and we spoke to front desk no one came to fix it or offered us another room. We stayed because of the convenience and the company had already paid for the room. Thankfully no one came in and stole our things while we were out.
3 nachten verbleven in september 2018