Dear Sir/ Madam,We feel deeply sorry about your experience at BC Hotel.We do have our excuses about stacked up furnite and preparations for up coming Ramadan Feast (Bank Holidays) But no excuse can be a rightful reason in this case.We hope that you accept our apoligies for the inconviences we have caused.(We did send you an e-mail explaining that we are tring to find a way to transfer the full amounth of the money you paid back to your account. Maybe you didnt receive it.)

Thank you for your comments

Thank you for taking the time to rate us.In the event of complaints and shortcomings, we would have been pleased if you had contacted the hotel management directly. In hindsight is a correction or immediate action is impossible.In general, we would like to point out that unfortunately we do not have enough staff available.we kindly please for your understanding

thank you for taking the time to rate us. In the event of complaints and shortcomings, we would have been pleased if you had contacted the hotel management directly. With best regards

In the event of a complaint or shortcomings, it is always advisable to contact the hotel management directly.The incident you describe is not known to us.Since all whirlpools are cleaned with chlorine at check out, the scenario you describe should not be possible.Our cheese comes daily fresh from an organic farmer, without preservatives, no product is spared from drying out at the prevailing temperatures, our kitchen would offer you cheese analog on request.

thank you for taking the time to rate us.We are pleased that you were able to enjoy a pleasant stay with us.looking forward to welcome you again some day in futurewith best regards

Thank you LUC for taking the time to rate us.we were pleased to host you and wishing you all the bestwith warm regards

Thanks for your review.we will try to reach the 10 points . All the best for you. Maybe we will have the chance to welcome you again in the near future. with kind regards

Thanks for your review.we will try to reach the 10 points . All the best to you, maybe we have the chance and may welcome you again in the near future

thank you for your feedback. we would be pleased to have more details due to your voting. We can not change something if we dont know what upsets you.with best regards

Hi Ercan,Thank you for taking the time to review your stay at BC SPA Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed your time with us. we would be happy to welcome you again. with best regardsBC SPA HOTEL TEAM

Thank you for taking the time to leave a point review,We apologize that our service did not satisfy your expectations. We suspect it has to do with the construction site in the front area of our facility. we were and are busy with the repair of a burst water pipe. Unfortunately, this leaves its mark.We truly apologize for the inconvenience this has caused you.

thank you for your feedback. we are looking forward to welcome you in future again. with best regards

Thank you for your feedback We aim to provide an exceptional experience for all our guests. We’re sorry we have missed the mark with your visit. We will discuss your indicated points and try to improve our service.

Thank you for your feedback. we’re glad you enjoyed your stay at the BC Spa Hotel. We are looking forward to see you again sometime in the future.

Thank you for your review. we are happy that you enjoyed your stay. all the best to you. we are looking forward to seeing you again in the future. The BC SPA TEAM

Thank you for your feedback we’re glad you enjoyed your stay at the BC Spa Hotel and look forward to seeing you again sometime in the future.

thank you very much. we are glad that you had a good stay with us.

Thank you Melisa for your nice review. We have already a plan for some refurbishments in winter. Hope to welcome you again at BC SPA HOTEL. with warm regards Management

Vielen Dank für İhre Bewertung. Es freut uns das Sie sich bei uns wohl gefühlt haben. wir werden diesen Winter unsere Zimmer überarbeiten. Wir würden uns freuen Sie wieder bei uns begrüssen zu dürfen. Bleiben Sie gesund.

Dear Guest, Thank you very much for your valuable comments. You can be sure that we will provide better service by improving our product and service quality. Best Regards, Management

Sayın Aydın, Değerli yorumlarınız için teşekkür ederiz. Yorumlarınız servis standartlarını yükseltmek için çok önemli. Bir sonraki kalışınızda sizi daha iyi ağırlayacağımızı umuyoruz. Yönetim

THANK YOU VERY MUCH FOR YOUR NICE COMMENT. WE HOPE SEE YOU AGAIN..

thank you very much for your nice comments. we would like to welcome you again.

TESİSİMİZ İÇİN İYİ PUANLAMA YAPTIĞINIZ İÇİN TEŞEKKÜR EDERİZ.

hi mr philipC. you are right about the internet problem because we had a technical problem. we will solve this week. about other problems... we examined the failure list. we couldn't find your complaint. if you told us your complaint, we could fix the problem or we can change your room. regards

DEĞERLİ YORUMLARINIZ İÇİN ÇOK TEŞEKKÜRLER HER ZAMAN SİZİ BCSPAHOTEL OLARAK OTELİMİZDE AĞIRLAMAKTAN MUTLULUK DUYARIZ.

Dear Guest, We would like to say thank you for taking your time to write a review after your stay at BC SPA HOTEL. Guest reviews are always important for us to improve every detail to make your stay more comfortable. We have 2 outdor pools for adults and 1 child pool, on the other hand 1 indoorpool at spa center, Normally the pool are is not busy ıt might be busy your time, normally the guest prefer after breakfast to the beach, an lake tours or jeep safari tour or etc. If you reuest to reception to check your room for bed smelling we could check and recommend room change if not solve on time , We already passed your feedback to related department to let them know, but we would like to learn more about the situation. Therefore if you would like to contact with us by sending an email to info@bcspahotel.com, Best Regards, Riza Berkil Manager

Dear Guest, Thank you very much for taking your time to write a review about your BC SPA HOTEL experience. We were on vacation for our guests to be unhappy too sad. I wish, your requests and your complaints during your stay if you had mentioned it to the reception department, officials could have helped our staff immediately. If you would give us more details about your complaints we could try to explain . Mentioned your complaints Pool, foods,your room, Manager( F/B , front office , Genaral Manager ? , etc. We have 69 rooms at BC SPA especialy 7 kinds of room types, It mıght be your room low room type and cm2 If you were unhappyabout your room type to smal or viewing, you could try to upgrade room with extra charges for alternative room type, *We have a lacarte restaurant and giving service for lunch and dinner service also to the external guest , ıf your board was as reservation hb ofcourse set menu instead of buffet, while you are comparing we advise you be equal , If you check your bb rate and hb rate you can see the difference as not much so the per person aprox 1 gbp daily difference, If you could give us your full name we could check and remembered you than we can try to help you. If you want to choose us again and give us the opportunity to inform in advance if you will be shown to you too sensitive. Best Regards, Riza Berkil Manager