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Beoordelingen van Hampton Inn Ottumwa

2.5 out of 5
Hampton Inn Ottumwa
943 N Quincy Ave, Ottumwa, IA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 185 van 347 beoordelingen" "
Gastenscore: 8 - Goed. 109 van 347 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 347 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 347 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 347 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Tabitha op 7 mei 2024
We look forward to welcoming you back to our hotel in the future and providing you with another exceptional experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Safe travels, and thank you once again for your kind words!

10/10 – Uitstekend

Kristine

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in april 2024
Reactie van Tabitha op 7 mei 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words truly made our day!We're thrilled to hear that you enjoyed your experience with us and that our accommodations, amenities, and service met your expectations. Providing exceptional hospitality is at the core of what we do, and it's incredibly rewarding to know that we succeeded in making your stay memorable and enjoyable.Your feedback means the world to us, and it serves as a great motivation for our team to continue delivering outstanding service to all our guests. We're grateful for your support and for choosing to stay with us.We look forward to welcoming you back to our hotel in the future and providing you with another exceptional experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Richard M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Thank you for your feedback!

8/10 – Goed

Andrew

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Kristine

1 nacht verbleven in december 2023

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that could improve is the accessible bathroom did not have any bars by the toilet to hold on to to get up.
1 nacht verbleven in november 2023

8/10 – Goed

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was quick & easy. Room was clean & comfortable. Breakfast had options such a biscuits & gravy, sausage, cereal/toast/bagels, fresh fruit, oatmeal & yogurt. Waffle maker.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice spacious room. Internet service was horrible.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Kim

Reisde met familie
Positief: Netheid, personeel en service
For $200.00 a night. I expected more. Room was clean but big stains on the ceiling. Furnitures with stains.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Melisa

1 nacht verbleven in september 2023

8/10 – Goed

Peter

1 nacht verbleven in september 2023

10/10 – Uitstekend

Kara

Positief: Netheid
Convenient
2 nachten verbleven in september 2023

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a noce one night stay. The breakfast was good as well.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Cathleen

Positief: Personeel en service
1 nacht verbleven in augustus 2023

6/10 – Redelijk

sean

Reisde met familie
Positief: Personeel en service
The water pressure in the shower was so bad that one couldn't get their hair shampooed and cleaned properly despite being the most expensive hotel in this small town

10/10 – Uitstekend

Kris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was closed for maintenance while we were there. They would have contacted a neighboring hotel for us to use their pool but we decided against it. Breakfast was very good. Lots of variety. Staff very friendly. We enjoyed our stay and will return!
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

D.J.

1 nacht verbleven in juli 2023

4/10 – Matig

Vanessa

Reisde met familie
Negatief: Netheid
When we got off the elevators to the second floor, I could smell cigarette smoke. When we entered room 215, the smell of cigarettes was even worse. The smell was so bad that it leached onto our clothes and belongings. It was late, so I didn’t complain when I probably should have. I keep wondering how management and housekeeping could have overlooked this and rented out this room. The staff and property was fine otherwise, but if I ever come back through this town I’ll probably try the Holiday Inn next door instead.
1 nacht verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room smelled a little when we arrived. No fan in the bathroom made the room humid. The bathroom door does not latch shut.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only down side was that we could not close the drapes in the room that looked over the Hy-Vee parking lot. Also the flies in the eating area were pretty bad. Other than that, it was a pleasant stay.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Rose

1 nacht verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
The pool was not available and we were not notified till we checked in. The hot water heater broke one morning so we had to take cold showers. The last day at breakfast the milk in breakfast was all curdled.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Drake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place wit great breakfast
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Nice place, good breakfast, friendly staff. clean and quiet. Easy to get to
1 nacht verbleven in juni 2023

6/10 – Redelijk

Todd

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The concern we had was the pigeons outside of our room. The window was disgusting . You should not be using that room til that situation is resolved. The cooing in the morning didn’t make for a great day. Staff was very friendly. To many different stories on the pigeon resolve.
1 nacht verbleven in juni 2023

8/10 – Goed

Downing

2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Chris

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Pool was under “renovation”. One hotel employee told my family it would be back up and running in two days. A different employee told another family it would be 2 months. The trim in our room was falling off the wall. The bathroom door wouldn’t latch. When we went to open up the sofa bed it looked like someone had gotten their hair cut on it. Overall wasn’t a very enjoyable experience. Won’t be staying there again.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Margie

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was easy to find. The staff friendly.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Merle

1 nacht verbleven in mei 2023

6/10 – Redelijk

Janice

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I thought the drapes in the room were not up to the standard of the room price. Were shredded from top to bottom. For the price we paid, I would expect better furnishings.
3 nachten verbleven in april 2023

8/10 – Goed

Russell

Positief: Personeel en service
1 nacht verbleven in april 2023

8/10 – Goed

diana

1 nacht verbleven in april 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Personeel en service, voorzieningen
Property appears clean, however when we walked into the lobby, it smelled musty and sour. The room was somewhat better, but the property smells moldy and musty!
1 nacht verbleven in april 2023

8/10 – Goed

tycene

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Bruno

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t know what eco friendly means… I think that’s a meaningless new term crafted by MBA’s in your organization, But the hotel and staff were excellent. That’s the most important.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Glenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean lobby and friendly staff. Hotel smells like mildew and walls are not definitely not sound proof.
1 nacht verbleven in februari 2023

8/10 – Goed

Trina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and clean rooms.

6/10 – Redelijk

Yolanda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a nice property well maintained and clean. The breakfast area was decent. I usually stay at this location for family christmas due to the pool for the younger grandkids however this tie the pool was closed for some reason! I also called this location a few weeks in advance and requested adjointing rooms which they noted. When we arrived our rooms were not even on the same floor!!

10/10 – Uitstekend

John

4/10 – Matig

Melvin

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly. The shower leaked into the bedroom, pigeons cooed all night. The breakfast sausage and gravy was awful. The pool was closed, both treadmills were busted. It’s a shame because most of these properties around the country are so much better. I must comment again, the staff was very friendly! Unfortunately, we will not stay there in the future.
1 nacht verbleven in oktober 2022
Reactie van General Manager op 22 okt 2022
Melvin,Thank you for taking the time to give us Feedback. With your feedback we are able to make our amenities for guest better. I would like to apologize on behalf on Hampton that we did not meet your standards. We strive to meet every guest standards. We currently have our teams working on every problem you have stated. I do hope that in the near future you choose to give us a second chance.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful.
3 nachten verbleven in oktober 2022
Reactie van Customer Service op 18 okt 2022
Thank you for the outstanding review, John!We're delighted your experience at Hampton Inn Ottumwa was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 – Uitstekend

Kyla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I really enjoyed our stay and was very impressed by the cleanliness. The bed was really comfortable as well.
2 nachten verbleven in september 2022
Reactie van Customer Service op 19 sep 2022
Thank you for the kind words, Kyla. We're thrilled that you enjoyed your stay and found our accommodations clean and comfortable! We strive to provide all of our guests with a relaxing and enjoyable experience, and we're glad we were able to do that for you. Thank you for taking the time to write a review, and we hope you'll choose to stay with us again the next time you're in town.

10/10 – Uitstekend

chincheng

1 nacht verbleven in september 2022
Reactie van Customer Service op 19 sep 2022
Thanks for the outstanding rating, chincheng!We're delighted your time at Hampton Inn Ottumwa was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.