Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 5 van 10 beoordelingen" "
10 - Uitstekend
5
Gastenscore: 8 - Goed. 3 van 10 beoordelingen" "
8 - Goed
3
Gastenscore: 6 - Redelijk. 0 van 10 beoordelingen" "
6 - Redelijk
0
Gastenscore: 4 - Matig. 1 van 10 beoordelingen" "
4 - Matig
1
Gastenscore: 2 - Ontzettend slecht. 1 van 10 beoordelingen" "
2 - Ontzettend slecht
1
7,4/10
Netheid
8,6/10
Personeel en service
6,0/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
Beoordelingen
8/10 – Goed
Laura
Reisde met een groep
19 okt 2020
Positief: Netheid, comfort kamer
Good apartment on the outskirts of Oxford
We stayed in the 2 bed apartment which had an en-suite and main bathroom. There was a twin and double room and a comfortable living space with studio kitchen. Ideal for a group of friends visiting Oxford.
Laura
2 nachten verbleven in oktober 2020
Reactie van Sarah Crowner op 21 okt 2020
Dear Laura,
Many thanks for taking the time to leave us a review following your recent stay with us.
We were pleased to hear that you found the apartment ideal and that you enjoyed your stay.
We sincerely hope to welcome you back to us on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
8/10 – Goed
Belinda
Reisde met familie
25 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Belinda
3 nachten verbleven in februari 2020
Reactie van Sarah Crowner op 27 feb 2020
Dear Belinda,
Many thanks for taking the time to leave us a review following your stay.
We are delighted that you enjoyed your time at our Razia Apartments.
We sincerely hope to welcome you back on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
4/10 – Matig
Geverifieerde reiziger
24 jun 2019
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Geverifieerde reiziger
4 nachten verbleven in juni 2019
Reactie van Sarah Crowner op 25 jun 2019
Dear Guest,
Thank you for taking the time to leave us a review following your stay with us. I know that you have also emailed us directly with the details of the issues that you had whilst staying with us. We will be addressing these with our cleaning and maintenance team.
We hope that you can feel assured that these issues were an unhappy exception to our usual high standard of guest experience.
With Kind Regards,
Platinum Pillows Team
8/10 – Goed
Geverifieerde reiziger
16 nov 2018
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
The Apartment was really nice, the only problem we encountered was that when we arrived, the cleaners hadn’t taken the extra bedding or taken the bins out, I spoke to Suzy and she has them come round and rectify it.
Geverifieerde reiziger
2 nachten verbleven in november 2018
Reactie van Sarah Crowner op 19 nov 2018
Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were pleased to hear you liked the apartment. We were grateful that you contacted us when you discovered that the bed linen from the previous stay had been left behind as well as the bins so that we could rectify that issue and for which we can only apologise. I hope that this did not spoil your stay with us overall and we look forward to welcoming you again soon. With Kind Regards, Customer Services Team, Platinum Pillows
10/10 – Uitstekend
Colin
27 okt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable, clean and convenient.
Easy to find and easy access.
Would recommend to everyone.
Thank you
Colin
4 nachten verbleven in oktober 2018
Reactie van Sarah Crowner op 29 okt 2018
Thank you so much for taking the time to leave a review following your stay with us. We are so pleased to hear that you found the apartment clean and convenient with easy access. We are also thrilled to hear that you would recommend us to others, we dedicate lots of our resources to ensuring the guest experience is a great one, so we are always pleased to hear about it when we get it right! We would love to welcome you again in the future.
With Kind Regards, Sarah, Platinum Pillows Apartments Team
2/10 – Ontzettend slecht
Geverifieerde reiziger
10 okt 2018
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were sorry to hear of the issues you experienced during your stay. I have already made the management team aware of the issue with the sofa you have mentioned. In respect of the mounted up rubbish you have mentioned, we believe this relates to some items in the communal area of the Razia Apartments left by a tenant not connected with Platinum Pillows, we have spoken with the Landlord and hope to resolve this issue shortly, but if you are referring to something else, I would be keen to know so that we can rectify this as soon as possible. We would love to welcome you again in the future and if you do please feel free to contact us and we will resolve any issues whilst you are staying with us. Kind regards, Platinum Pillows Apartments Team
10/10 – Uitstekend
Geverifieerde reiziger
28 sep 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a very pleasant and amazing stay. Contact staff were very helpful in providing information. Easy check-in and check-out.
Geverifieerde reiziger
3 nachten verbleven in september 2018
Reactie van ETX-AlanGrosvenor op 30 sep 2018
We are very pleased that you had a great stay in the apartment. Thanks so much for the review, we really appreciate the time you have taken to provide us with feedback. We would love to welcome you to stay again with us in the future. kindest regards, Suzi and Alan
10/10 – Uitstekend
Pui Han Eva
5 jun 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pui Han Eva
7 nachten verbleven in mei 2018
Reactie van Suzi and Alan op 7 jun 2018
Dear Pui Han Eva,
Thank you so much for your review. We were delighted you had a great stay at The Capital Penthouse Apartment in Oxford. It was a pleasure to host you and your family and we hope to welcome you back again soon.
kindest regards,
Suzi and Alan
10/10 – Uitstekend
Howard, Birmingham
18 mei 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice and tidy apartment, would definitely recommend!!
Howard
2 nachten verbleven in mei 2018
Reactie van Alan op 23 mei 2018
Thank you so much for taking the time to leave us a review. We were really pleased to hear you found the apartment clean and tidy and would recommend us. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team
10/10 – Uitstekend
Jihyun
6 apr 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One of the most comfortable place in Oxford!
It was one of the most wonderful places I've stayed. very clean and very safe! And it was also very accessible to the city center. I would highly recommend it to travelers seeking comfortable and clean accommodation in Oxford!
Jihyun
Reactie van Alan and Suzi op 23 mei 2018
Thank you so much for taking the time to leave us a review; we really appreciate it. We were really pleased to hear you loved the apartment and found it very clean, secure and with easy access to the city centre. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team