Terras

Beoordelingen van Comfort Inn Paducah I-24

2.5 out of 5
Comfort Inn Paducah I-24
5135 Cairo Rd, Paducah, KY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 447 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 120 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1006 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Willie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 24 mei 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

10/10 – Uitstekend

Gregory J

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is right off the Highway. Easy to get to and find. The room was great with a separate sitting room. Very clean
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 24 mei 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you found our hotel conveniently located and easy to find. It's wonderful that you enjoyed your room, especially the separate sitting area, and appreciated its cleanliness. We hope to welcome you back for another fantastic stay soon!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Tyson

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk took a long time to get us check in for our reservations. After getting to the room, the room smell like it is damp and the fire alarm would not stop beeping!! We ask the FOH staff to assist and he didn’t do anything at all, we end up going to another hotel to stay
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 20 mei 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is invaluable, and we'll address these issues immediately to ensure they don't happen again. We strive to provide exceptional service, and we regret falling short of your expectations. Please reach out to us directly so we can make things right for you.Sincerely, Hotel Manager

10/10 – Uitstekend

Clara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was so clean, beds all white, 4 pillows, towels already in the pool area,
2 nachten verbleven in mei 2024
Reactie van Karly op 14 mei 2024
Dear Clara,'Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Goed

Tanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Tj

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just really rude staff
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Guest,We're deeply sorry to hear about your experience with our staff. Providing exceptional service is paramount to us, and we apologize for falling short of your expectations. We'll address this promptly to ensure it doesn't happen again. Your feedback is invaluable, and we hope for the opportunity to make it right on your next visit.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Tj

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed three days and everyday we stayed we had problems with me checking in plus they charged me a late fee knowing I had another booking for that day they said it was expedias fault so I called them and they said there is nothing wrong on there end they told me that it’s the hotel system an the front desk guy was really rude to my pregnant gf an then the house keeper just walks in your room at 9 am doesn’t even knock so my advice to y’all is lock y’all’s door because they creeping fr.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Please know that we take your feedback seriously and will address these issues with our team to ensure a more pleasant experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Manager

8/10 – Goed

Doug

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Lacking window curtain, just sheets. One TV did not work, missing parts to work, mgr. Just made note did nothing to correct.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Doug,We apologize for the inconvenience you experienced during your stay regarding the missing window curtain and the malfunctioning TV. It's disappointing to hear that our team didn't take immediate action to address these issues. Your feedback is valuable, and we will address these concerns with our management team to ensure that they are promptly resolved in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Hotel Manager

10/10 – Uitstekend

David

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Uitstekend

Riley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice and clean. Just a little older, but that was okay with us. Comfortable beds!!!
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Riley,Thank you for posting the review. We're delighted to hear that you found our hotel nice and clean, with comfortable beds! Your satisfaction is important to us, and we're glad that we could provide you with a comfortable stay. While our property may be a bit older, we're pleased to know that it met your needs during your visit. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 – Redelijk

George

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very rundown. Staff nice and bed good. Will not stay here again
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear George,Thank you for your stay at our hotel. We appreciate your feedback and are glad to hear that you found our staff nice and the bed comfortable. However, we're sorry to hear that you found our property rundown. Your satisfaction is important to us, and we regret any disappointment you experienced. We will take your comments into consideration as we continuously work to improve our facilities and services. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

8/10 – Goed

Russell

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
There were some maintenance items that were not great. There was a lightbulb missing from the desk lamp. There were some broken tiles in the bathroom. The area behind the bathroom door had visibly not been cleaned in a while. The bathroom was concerningly small. It would be difficult for a very large or overweight person to use the bathroom because just closing the door was difficult once you stepped into the bathroom. Overall, the building seemed in need of some updating. To me, the general state of the hotel and state of our room did not seem in line with what we paid for it, which was $250 per night.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 7 mei 2024
Dear Russell,We apologize for any inconvenience caused by the maintenance issues you encountered during your stay. Your feedback regarding the missing lightbulb, broken tiles, and cleanliness concerns in the bathroom is important to us, and we will address these issues with our team to ensure improvements are made. Additionally, we appreciate your feedback regarding the size and condition of the bathroom, as well as the overall state of the hotel. We'll use them to evaluate areas for improvement and make necessary updates to enhance the guest experience. Please visit us again.Sincerely, Hotel Manager

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff was hard to get ahold of.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 6 mei 2024
Dear Thomas,We apologize for any difficulty you experienced in reaching our staff. Your feedback is important, and we'll address this issue to ensure better accessibility and communication for our guests in the future. We hope to have the opportunity to provide you with a more responsive and enjoyable experience during any future stays.Sincerely, Hotel Manager

4/10 – Matig

Robert

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was no one to check me in for about 7 minutes. The room I was sent to had not been cleaned (bed unmade, bath towels all over). The second rm I received I killed spiders in the tub, no light cancelling curtains, shower head drips, and no hair dryer.
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 4 mei 2024
Dear Robert,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 – Redelijk

Teresa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast was terrible but the bed was surprisingly comfortable.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Teresa,Thank you for sharing your feedback with us. We're pleased to hear that you found our beds to be surprisingly comfortable. However, we're sorry to learn that you were disappointed with the breakfast experience during your stay. We have forwarded your concern to the management. Sorry to disappoint you this time, but we will take care of it next time you visit us.Sincerely, Hotel Manager

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was setup nicely and clean
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Jessica,Thank you for your kind words! We're delighted to hear that you found our setup to be nicely organized and clean. Creating a welcoming and tidy environment is important to us, and we appreciate your recognition of our efforts. We look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Shelley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with no traffic noise. There are hotels closer to all the shopping and restaurants but wow what a busy noisy area. We were very very happy with our stay! Will be staying again when we go back.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Shelley,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed the peaceful location and were satisfied with your stay! We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

8/10 – Goed

Sherry, Cape Girardeau

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Sherry,Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 – Redelijk

Julie

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was a smell that set my asthma off. Not sure if it was mold or what
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 27 apr 2024
Dear Julie,We're deeply sorry to hear about the discomfort you experienced with the smell that triggered your asthma. Your health and well-being are of utmost importance to us, and we take this matter very seriously. We will thoroughly investigate the issue to identify and address any potential sources of the smell, whether it's mold or another cause, to ensure a safer and more comfortable environment for all our guests. Please visit us again.Sincerely, Hotel Manager

6/10 – Redelijk

Stella

Room not ready at 4:00 pm when check in was to be 3. Not sure bedding was fresh.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Stella,We apologize for the inconvenience you experienced with your check-in time and any uncertainty about the freshness of the bedding. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to better serve you during any future visits. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Larry

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Basically a rather shabby place, and eat too expensive for what we got.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 25 apr 2024
Dear Larry, Thanks for your stay. We're sorry to hear that your experience did not meet your expectations. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely, Hotel Manager

4/10 – Matig

Gregory

Negatief: Netheid, staat van de accommodatie en faciliteiten
Strange smells
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 24 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the strange smells during your stay. Providing a comfortable and pleasant environment for our guests is important to us, and we will address this issue promptly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Cortney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Repairs are shotty not done. Molding missing.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 20 apr 2024
Dear Cortney,We apologize for the maintenance issues you encountered during your stay, especially the missing molding. Your comfort and satisfaction are important to us, and we're sorry for any inconvenience caused by these oversights. Rest assured, we'll address these maintenance issues promptly to ensure a more enjoyable experience for our guests in the future. Hope you will visit again.Sincerely, Hotel Manager

10/10 – Uitstekend

Tabatha, Letts

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was amazing and rooms were very clean
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 18 apr 2024
Dear Tabatha,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff and that you found your room to be very clean. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 – Goed

Guy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Guest,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 – Goed

Brittany

Reisde met familie
Negatief: Netheid
First of all....when we arrived from Florida around 2pm I was informed that the only way we can check in early(1 hour early) was to pay 25$. Or wait 30 mins in the car and then check in at 230. Ok so we get checked in and enter our room. There was small pieces of marijuana on the counter and tobacco in the toilet. I went and told the front desk....she said ok I'll talk to them. Didn't offer to switch rooms or anything.
1 nacht verbleven in april 2024
Reactie van Karly op 12 apr 2024
Dear Brittany,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 – Goed

Charmayne

Reisde met een groep
Positief: Netheid, personeel en service
Had a few issues when we got there, but staff took care of it pretty quickly. It was a nice stay can I but the building could use a little love. It’s getting old and needs a little bit of an update.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 11 apr 2024
Dear Charmayne,We're glad to hear that our staff was able to quickly address any issues you encountered during your stay. Additionally, we appreciate your feedback regarding the condition of the building. Ensuring that our facilities are well-maintained and up-to-date is a priority for us, and we'll take your comments into consideration as we plan for future updates and improvements. We hope to welcome you back for another pleasant stay in the future. Sincerely, Hotel Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Clean but in desperate need of repair/updating. Just fresh paint would go a long way.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Jennifer,Thank you for your feedback. We thank you that you noticed the cleanliness of our hotel. We apologize if you found our hotel to be in need of repair and updating. Your comments are valuable to us, and we will take them into consideration as we work to improve our facilities. We understand the importance of maintaining a fresh and inviting atmosphere for our guests, and we'll explore options for updating the appearance of our property, including fresh paint. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Manager

10/10 – Uitstekend

Philip

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Philip,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 – Goed

Jim

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Jim,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderfully clean throughout with an indoor pool that included a lift for those with limited mobility but want to swim!
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Julie,Thank you for your positive feedback. We're thrilled to hear that you found our hotel wonderfully clean throughout and that you appreciated the inclusion of an indoor pool with a lift for guests with limited mobility. We hope you had a refreshing and enjoyable swim during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience. Sincerely, Hotel Manager

10/10 – Uitstekend

Marintha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 – Uitstekend

Jean

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well maintained, lots of space in the room - great to have frig/freezer, microwave, sitting room. Very clean. Comfortable bed. Great price. So clise to several restaurants and right off the highway.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 4 apr 2024
Dear Jean,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had such a positive experience during your stay with us! Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Vanessa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was dirty and had an awful odor. We arrived late, exhausted, and hungry. We had driven 9 hours from NC to attend a family funeral in MO. We decided to sleep in our cloths and wear our shoes when walking on the floor and to try to get a few hours sleep before leaving early the next morning. We will not stay in a Comfort Inn again!!!
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 4 apr 2024
Dear Vanessa,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Malva

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Helpful, pleasant staff. Clean facilities.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 2 apr 2024
Dear Malva,Thank you for your kind words. We're thrilled to hear that you found our staff helpful and pleasant and that our facilities met your expectations for cleanliness. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room comfortable and clean. Breakfast was super!!!
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Dan,Thank you for your positive feedback. We're thrilled to hear that you found your room comfortable and clean and that you enjoyed our breakfast offerings! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Shantel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It could use a lot of TLC but clean but old orders covered up by bad flower smell.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Shantel,We're glad to hear that you found the hotel to be clean, but we apologize if you felt that it needed more attention and care. Your comments are valuable to us, and we will certainly take them into consideration as we work to improve our facilities. We also apologize if the attempt to cover up any odors with a flower smell was not to your liking. We will explore alternative solutions to address any unpleasant odors in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager

6/10 – Redelijk

Jeff

Reisde met partner
Positief: Voorzieningen
There was an empty water dispenser in the lobby. There was not an attendant at the front desk at usual times. I received an incorrect receipt with an incorrect amount, for someone with someone else's ending credit card number, but with my name and address. The hall carpets are extremely dirty and need to be replaced.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Jeff,We sincerely apologize for the inconvenience you experienced during your stay. We will address these issues with our staff to ensure that amenities are properly stocked and that there is always someone available at the front desk during regular hours. We also apologize for the error with your receipt and the condition of the hall carpets. This is not reflective of the standard of service we aim to provide, and we will investigate these issues further to ensure they are promptly addressed. Please visit us again.Sincerely, Hotel Manager

10/10 – Uitstekend

Andrea, Rio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Andrea,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 – Redelijk

Fay

Reisde met familie
Positief: Personeel en service
Decor inside was old. Old carpet throughout. Patio furniture outside was ripped .
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Guest,We appreciate your feedback regarding the decor and furnishings at our hotel. We apologize if the appearance of the interior and patio furniture did not meet your expectations. Your satisfaction is important to us, and we will take your comments into consideration as we strive to improve our facilities for future guests. Please know that we are continuously working to make updates and improvements to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Carol

Reisde met partner
For the price it was fine.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Carol,Thank you for your feedback. We're glad to hear that you found our hotel to be satisfactory for the price paid. Your satisfaction is important to us, and we strive to provide a comfortable and affordable stay for all our guests. We appreciate your feedback and hope to welcome you back again in the future for another pleasant stay. Sincerely, Hotel Manager

6/10 – Redelijk

Melissa

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Melissa,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean we needed to get off the freeway.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 30 mrt 2024
Dear Pamela,We're glad to hear that you found our hotel very clean and that it provided a convenient stop off the freeway. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 – Uitstekend

Marlys

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pillows
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 30 mrt 2024
Dear Marlys,Thank you for your stay. We're thrilled to hear that you found our pillows great! Ensuring a comfortable stay for our guests is a top priority, and we're delighted that you enjoyed the quality of our pillows. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future.Sincerely, Hotel Manager

8/10 – Goed

Tammy

Positief: Personeel en service, voorzieningen
My room still had food in microwave and fridge was dirty something was all in it.... An they didn't have any shower chairs for the handicap like my self otherwise Loved it staff was VERY SWEET AND HELPFUL 💟
5 nachten verbleven in maart 2024
Reactie van Hotel Manager op 28 mrt 2024
Dear Tammy,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff very sweet and helpful during your stay. However, we apologize for the cleanliness issues you encountered with the microwave and fridge in your room. We will address these concerns promptly with our housekeeping team to ensure that they are resolved and do not recur in the future. We also apologize for the lack of shower chairs for guests with disabilities. We will take this into consideration and work to improve our accessibility options for all guests.Sincerely, Hotel Manager

8/10 – Goed

Jill

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff but noisy due to being close to the main road. Good breakfast and safe place.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 27 mrt 2024
Dear Jill,Thank you for your feedback. We're pleased to hear that you found our staff to be good and enjoyed our breakfast offerings. We understand that noise from the main road can be disruptive and apologize for any inconvenience this caused during your stay. However, we're glad to know that you felt safe during your time with us. Your comments are valuable to us, and we will continue to strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 – Goed

Tracey

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Tracey,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 – Redelijk

Jamie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I waited at the front desk for 19 minutes for a hotel worker to assist me. There was no bell to ring to let anyone know that someone needed assistance so I eventually hollared out "hello.. excuse me?!" A lady came forward almost instantly. There was never an apology for my wait, or any comment regarding the fact I literally had to embarrass myself by yelling out to be assisted in checking on to receive my key.
1 nacht verbleven in maart 2024
Reactie van Karly op 22 mrt 2024
Dear Jamie,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 – Uitstekend

Janice

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 11 apr 2024
Dear Janice,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 – Goed

Theresa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Night check in just checked us in. He did not go over anything. Morning person was great. Breakfast was average. Needs furniture and fixtures updating, but overall a good rating.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 21 mrt 2024
Dear Theresa,Thank you for sharing your feedback with us. We're glad to hear that your morning interaction with our staff was positive and that you found the breakfast satisfactory. However, we apologize for any oversight during your night check-in and for the lack of information provided. Your comments regarding the need for furniture and fixture updates are duly noted, and we will take them into consideration as we strive to enhance our guests' experiences. We appreciate your overall positive rating and hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Hotel Manager