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Beoordelingen van Pagosa Springs Lodge

2.5 out of 5
Pagosa Springs Lodge
3505 West Highway 160, Pagosa Springs, CO

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 131 van 488 beoordelingen" "
Gastenscore: 8 - Goed. 125 van 488 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 488 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 488 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 488 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,2/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Barbara

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff was great but property under renovations-no breakfast, no pool, no hot tub. Empty vending machines.
1 nacht verbleven in april 2024

6/10 – Redelijk

Charlotte

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The remodel has a long way to go (it's been going on for at least 5 years!). Our room was nice, but no USB port. The grounds are all weeds. The exterior wood trim is rotting. The hallway ceiling was hanging dangerously from water damage. Our room's deck was filthy with bird poop and rotted wood. There was no screen on the sliding glass door so we were afraid the pooping swallows would fly in. Broken down vehicles in the parking lot. No pool, breakfast, restaurant. Hopefully the new owner will get it fixed up.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Stephen

2 nachten verbleven in april 2024

10/10 – Uitstekend

Graciela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved how quiet and peaceful it was! Great beds very comfortable and very pleasing
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ramona

1 nacht verbleven in maart 2024

6/10 – Redelijk

Crystal

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No breakfast as advertised. Carpets were dinghy and property was under construction. Other than that, it had a great view room was clean and was a decent stay.
3 nachten verbleven in januari 2024

4/10 – Matig

Mitchell

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Christine, Conroe

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worst place I have ever stayed & I am not a fancy, all inclusive person. The room was Filthy and we all were sick the entire time we stayed in the room. Cough, congested, from the dust and dirty ac filter. Location is good but other than that, DO NOT WASTE YOUR MONEY!!!!
6 nachten verbleven in december 2023

8/10 – Goed

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient hotel
Great hotel currently under renovation. It’s a bit dated but very nice overall. We always stay here because they are pet friendly. There’s a few restaurants nearby as well as a Walmart which make it very convenient.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Wanda, Austin

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous! What a wonderful place to celebrate Christmas for our entire family. My nephew couldn't have said it better - "Pictures did not do the lodge justice". It was far and above what we were expecting. VIP Services were a pleasure to work with from start to finish. Thank you to everyone involved. It was truly an adventure of a lifetime for me and my family. Ages ranged from four years old (my great-granddaughter) to seventy-four (my brother-in-law the Viet Nam Veteran) and we were all thrilled with the Pagosa Luxury Lodge. Thank you & Happy New Year everyone!
4 nachten verbleven in december 2023

8/10 – Goed

Erick

Reisde met familie
Positief: Personeel en service
Love the room.
2 nachten verbleven in december 2023

4/10 – Matig

D'Lynn

1 nacht verbleven in december 2023

8/10 – Goed

Ronald, Longmont

Reisde met huisdieren
Positief: Netheid, personeel en service
Negatief: Voorzieningen
is under construction.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Scott

1 nacht verbleven in november 2023

4/10 – Matig

JEFF

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
DON'T BOTHER
Restaurant was closed. Remodeling Pool was closed
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Elizabeth

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Stefanie

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This was a horrible stay. The air conditioner in our room was extremely loud and neither me or my husband got any sleep. We checked out at 7am and there wasn't anyone at the desk. We will not be staying there again.
1 nacht verbleven in oktober 2023

4/10 – Matig

john

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dilapidated
The place was totally dilapidated, holes in the walls, unpainted and gross rugs. No breakfast even tho we paid for it, the service was slow. Our room was not ready at 4:30. Paid way too much.
1 nacht verbleven in oktober 2023

4/10 – Matig

Joseph

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Breakfast purchased but not available. Site lacks signage—hard to find. Room was clean happily.
1 nacht verbleven in oktober 2023

4/10 – Matig

Graciela

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Tom

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, voorzieningen
I loved that it was pet friendly. The room was clean. I loved that the patio door opened to a large grassy area. I didn’t like that there was No ice machine in our building. The building is under construction and seemed a little run down.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

AMANDA

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Patricia

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Erisanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in september 2023

6/10 – Redelijk

John

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I was not at all impressed with Jaime, who was managing the front desk on the evening of checking (September 21st). We tried repeatedly calling to apprise the hotel of our late arrival. He either would not answer the phone and hung up on us after keeping us on hold for ten minutes. When we mentioned our experience to him upon arrival, he was insolent. The manager we dealt with the next was apologetic and nice.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Wendy

Reisde met partner
Most of the property is under renovation so facilities like the pool not open. It’s filthy, smell’s mildewed and today construction people left debris all up and down the hall where people are staying. The room had no facial tissue and no blow dryer. No fresh towels available today. The manager is not on premises to speak with and the owner apparently lives in India. I’m soo disappointed and disgusted. This property should close until renovation is complete. Do not list this property on Expedia. I beg of you!!
2 nachten verbleven in september 2023

10/10 – Uitstekend

peter

4 nachten verbleven in september 2023

6/10 – Redelijk

Rebecca

Reisde met partner
It was ok for what we needed. Just needed to sleep one night
1 nacht verbleven in september 2023

6/10 – Redelijk

Martin

Reisde met partner
Positief: Personeel en service
This property is in the process of being remodeled, so is not as nice as it will be. Nevertheless, the hallway floors could have been cleaner (someone had dripped liquid on the floor, which we noticed when first going to our room, and was still there the next morning). Finding the breakfast room was a little tricky in the morning.
1 nacht verbleven in september 2023

6/10 – Redelijk

Kathryn

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Meh. Not much to recommend it. It needs a refresh. Needs to get rid of the carpet - flooring is more modern and hygienic.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

John

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

Mark

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Under remodel, which is fine. Hotel is old and there were 4 bulbs out of 9 in the room which were out. They only had two bulbs at the front counter. Only had two towels in room and were not kind about getting additional, even though it was booked for four people.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Old, needs updating! Room door not seal good. Trash everywhere outside. Dark parking lot
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Mikayla

3 nachten verbleven in augustus 2023

4/10 – Matig

Gregory

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

FNU

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

William

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is a dump. No daily cleaning service, run down and dirty. Breakfast is a joke and all vending machines broken.

2/10 – Ontzettend slecht

Mehling

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room literally stinks!!!
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Angela

Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel does not have an elevator so if you are given a room on the 2nd floor, be prepared to lug your luggage up and down stairs. There is no indication on the website that there is no elevator.
2 nachten verbleven in augustus 2023

4/10 – Matig

CARRIE LEE

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very run down
1 nacht verbleven in juli 2023

4/10 – Matig

Mayra

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Too much construction also checking in was kind of confusing
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Miranda

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Safety Concerns
The young man at the front desk was very kind and professional. The facility is run down to the point of creating safety concerns. We left about one hour after checking in. My husband walked the outside perimeter of the building and determined it was not safe for us to stay. The young man at the front desk was kind and understanding in our decision to leave.
2 nachten verbleven in augustus 2023

4/10 – Matig

Elizabeth

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room had basic furnishings. The room did not come with towels, we were told we could only have ONE room key because they they ran out, despite there were 3 adults in the room, there was no shower curtain in the room, and the bathroom light was out, so only the heat lamp worked and would turn off every few minutes leaving you in the dark. The coffee in the lobby this morning was cold and its only 0700. Will not be staying here again.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Roger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I REGGRET STAYING HERE. No sign at street. Had apparently recently been a chain hotel, but chain probably saw too many problems and dropped them. No working exterior lights. Buckets to catch rain water in inside hallways a tripping hazard. Bathtub to gross to use, although with only one dim bulb in bathroom could only see it with my flashlight and also missing light at sink and on night stand. Carpet cleaning or replacement very needed. Public areas dirty and broken. Area where I was supposed to park filled with construction materials they weren't using to fix establishment.
1 nacht verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
Bate and Switch Motel
After I paid for the reservation I received an email saying that due to construction there was no breakfast available and the pool was closed. That should have been disclosed BEFORE I paid the non refundable fee.
1 nacht verbleven in juli 2023

8/10 – Goed

Raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful view and easy to be found
2 nachten verbleven in juli 2023

4/10 – Matig

Me

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dogs were barking in people’s rooms! Had to request a room change because of it. No elevator in the building. No exhaust fans in the bathroom. AC barely cooled the room. For the price I paid I give it zero stars. Would not recommend😡
1 nacht verbleven in juli 2023

4/10 – Matig

Leslie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
We found out only after we booked non-refundable that it was under construction. They didn't have enough help. Our sink had dirty brown water in it. No screens on windows so we had some bugs in the room.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Mark

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad stay
Room was just barely ok. Around 9:30 pm heard water running in bathroom, turned on lite to see water running down the wall from room above us. Tried to call front desk. There was a phone but it was not plugged in and there was no outlet to plug it in anywhere in room. Walked to front desk and talked to a young lady who had no clue what to do had to call somebody on her phone to get directions. Maintenance showed up 25 minutes later. Looked at our room and then left saying he was going upstairs to check out that room. Never came back and he never contacted the front desk either. Luckily the water went mostly into the sink. However did wake up in the morning to water all over the bathroom floor. The hotel never even offered us to change rooms. Would not recommend this place at all. Totally surprised since it’s owned by Holiday Inn
1 nacht verbleven in juli 2023

8/10 – Goed

Dagmar, Castle Rock

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Our room was at first level - unfortunately, we got room next to neighbor who was very noisy..room doesn't have a great isolation...
2 nachten verbleven in juli 2023