My husband and I paid for two nights at Colony I but checked out after one. Initially it all seemed fine and our room looked nice. But shortly after we arrived we sat down to eat dinner at the table in our room and noticed a bunch of little bugs on the table. We then realized they were EVERYWHERE - on the bedside tables, on the walls, kitchen counter, every surface. They’re small but there were so many and we couldn’t get a good sleep knowing they were crawling all around us. Aside from the bug infestation, you can absolutely hear everything your neighbour does. It was so loud, especially being in one of their bottom units. There’s no AC in the room and if you want AC, you have to pay extra but can only do this during their narrow office hours so if you do a late check in like us, you are out of luck. Also the sprinklers turn on around 3am and are shockingly loud. All of this to say, it was a night of very little sleep. We couldn’t do a second night and instead took the loss and booked at the Hilton in Waikoloa— it wasn’t in the area we wanted to explore further but that’s how desperate we were to have a good nights rest and we previously had such a good experience there. The following morning we told the staff about the bugs - she said they were sugar ants and very normal on the island due to the climate. However, we had stayed at 3 other places during our time on Big Island and they were all bug-free. I find it hard to believe there isn’t more Colony I could do to fix this.
