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Beoordelingen van Belle Villa Resort Khao Yai

3.5 out of 5
Belle Villa Resort Khao Yai
225 Moo 16, Tumbol Moo Sri, Pak Chong, Nakhon Ratchasima

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 5 van 40 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 40 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 40 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 40 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 40 beoordelingen" "

7,6/10

Netheid

6,8/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Karl

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
This place has an amazing pool and views of the mountains. However, the place is almost like a ghost town, just like it’s services. There was only one other room being rented out other than the two we rented. Perhaps due to the lack of tourism due to COVID. FD staff who checked us in was lack luster, but the staff that helped us with our luggage was excellent and the breakfast staff was excellent as well. The hotel itself is very outdated (many repairs needed as well) and only one room we rented out had working hot water… but if you don’t mind all the above, I still recommend this place for it’s pool, views, and price.
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A little gem in Khao Yai
Receptionists view
1 nacht verbleven in december 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Awesome pool
The pool was really nice but the rooms are a bit old. Breakfast is nothing awesome but selection is adequate. Very strict about wearing masks so that's good. Not too much option when we had dinner there so better go some place else if you have a car.
1 nacht verbleven in december 2020
Reactie van Apple op 24 feb 2021
Dear Valued guest, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team Cholticha N.

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in juli 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020
Reactie van Nook op 24 apr 2020
Dear Khun Anonymous, Greeting from Belle Villa Resort, Khaoyai. We would like to thank you for sharing your stay experience on this website. It is our pleasure to hear that you satisfied with overall experience especially with attentive service from our staff. Should you return to Khaoyai in the future please consider to return stay with us again, we look forward to welcoming your back soon. Warm regards, On behalf of the management team Chanoknapa T.

8/10 – Goed

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice pkace.
Nice location. Nice studio house. Could use a bit more clean up around the hotel grounds.
2 nachten verbleven in januari 2020
Reactie van Pang op 28 apr 2020
Dear Dennis We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
we enjoyvthe montainous view quaint spacious resort style hotel.
2 nachten verbleven in november 2019
Reactie van Nook op 28 apr 2020
Dear Anonymous Thank you very much for the great review of our property. We are delighted to learn that you enjoyed all the features of the hotel including our great location, hotel products and facilities. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “home” in Khaoyai,Thailand in the near future. With kind regards, On behalf of the management team Chanoknapa T.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
フロントの対応、部屋の清潔感共にイマイチでした。 トイレの水が流れない、シャワーのお湯がぬるい。ヤモリ、その他の虫が部屋の中に。 タオルがひとり1枚しか無く、何度か電話で頼んでも届かない。 朝食は朝9時に行きましたが、ほとんど残っておらず寂しい朝ごはんになりました。
1 nacht verbleven in mei 2019
Reactie van nook op 28 apr 2020
Dear Anonymous On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir waren vor knapp 9 Jahren schon mal da, da war die Anlage Tiptop. Seither wurde aber scheinbar gar nichts mehr gemacht: Fassade bröckelt, Geländer rosten, Lampen liegen zerschlagen am Gartenweg. Es ist alles extrem abgewohnt. Das Personal war bei der Anfrage auf Zimmerwechsel völlig überfordert und wir wurden auf den nächsten Tag vertröstet. - Das Hotel kann man leider nicht mehr empfehlen, schade um die ehemals schöne Anlage.
3 nachten verbleven in april 2019
Reactie van nook op 28 apr 2020
Dear Anonymous On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien
Près du parc national, la piscine est grande et les petites house sont confortables.
1 nacht verbleven in maart 2019
Reactie van Nook op 28 apr 2020
Dear Alexandre Greeting from Belle Villa Resort, Khaoyai. We would like to thank you for sharing your stay experience on this website. It is our pleasure to hear that you satisfied with overall experience especially with attentive service from our staff. Should you return to Khaoyai in the future please consider to return stay with us again, we look forward to welcoming your back soon. Warm regards, On behalf of the management team Chanoknapa T.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
조용하고 나쁘지않은 숙소였습니다
1 nacht verbleven in augustus 2018
Reactie van nook op 28 apr 2020
Dear Anonymous Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Chanoknapa T.

6/10 – Redelijk

zia, กรุงเทพ

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
ทำเลที่ตั้งดีอย่างเดียว นอกนั้นน่าเสียดาย
ถนนทางเข้าแคบ ไม่ปลอดภัย ทางโค้งมองไม่เห็นรถสวน ที่จอดรถน้อยมาก หลังคาซุ้มจอดรถรับส่ง ผ้าใบขาด ไม่ปรับปรุง ไม่ดูแลสวน ต้นไม้รกดูเกะกะ ห้องพักสตูดิโอ เดินไกล ห้องพักไม่สะอาด ยุงเข้าทางห้องน้ำได้ ไม่มีมุ้งลวด จิ้งจกก็มา โชคดีตุ้กแกไม่เข้ามาด้วย(ได้ยินเสียง) การจัดวางสุขภัณฑ์ในห้องน้ำแย่ น้ำไหลค่อย ไฟตก (มึนตึ้บ) เข้าไปเชคอินตอนบ่าย ห้องยังทำความสะอาดไม่เสร็จปล่อยให้ลูกค้ายืนรอ ผ้าเช็ดทำความสะอาดห้องมีกลิ่นเหม็นมาก พอเช็ดเสร็จห้องมีกลิ่นเหม็นไปหมด
1 nacht verbleven in mei 2018
Reactie van Apple op 24 apr 2020
Dear Khun Zia, On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort,Khaoya and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team Cholticha N.

4/10 – Matig

Neiels, Hamburg

Positief: Comfort kamer
Negatief: Personeel en service
Schönes Hotel, mehr aber auch nicht
Das Hotel ist optisch sehr ansprechend. Es hat einen riesigen Pool und auch die Studios sind sehr liebevoll eingerichtet. Leider gab es erhebliche Kommunikationsschwierigkeiten mit dem Personal. Denn anders als auf der Homepage versprochen, spricht hier niemand (außer dem Manager) ein Wort englisch. So wurde aus einer einfachen Frage eine 10-minütige Herausforderung. Dies gestaltete sich bei schwierigeren Sachen wie die Rechnung oder die Bitte um ein Taxi mehr als anstrengend und zeitraubend. Zu allem Überfluss betraten die Reinigungskräfte auch unser Zimmer, obwohl ein „do not disturb“ Schild am Türgriff hing und die Gardinen zugezogen waren. Vermutlich wegen der mangelnden Englischkenntnisse. Es waren zu jeder Zeit 3 Gärtner, sowie 4 Zimmermädchen zu sehen, die die Räume jeden Tag säuberten, auch wenn niemand genächtigt hat, doch der Pool war ziemlich verdreckt. Exakt dieselben Bierflaschen standen während des ganzen Aufenthaltes am Pool und wurden nicht weggeräumt. Wir hätten uns gewünscht, dass auf sowas mehr geachtet worden wäre. Auch im Restaurant gab es neben der Kommunikation einige Einschränkungen, da auf der Karte eine begrenzte Anzahl an Gerichten war und zusätzlich weder Beef, noch Spaghetti oder Dessert im Haus war. Auch gab es keine Frühstücksalternative für Vegetarier. Schade eigentlich, da das Hotel optisch einen guten Eindruck macht, obwohl die nächst gelegene Einkaufsmöglichkeit eine halbe Stunde Fußweg entfernt liegt.
3 nachten verbleven in mei 2018
Reactie van nook op 28 apr 2020
Dear Neiels On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour court mais agréable.
Excellent rapport qualité-prix.Personnel aimable et efficace.Environnement superbe.
Reactie van nook op 28 apr 2020
Dear Daniel Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business On behalf of The management team , Chanoknapa T.

8/10 – Goed

Fernando J.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La ubicación en Mapsme esta errónea y costo un poco encontrarlo. Por lo demás bien
Reactie van Pang op 28 apr 2020
Dear Fernando J. Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business On behalf of The management team , Preeya M.

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gorgeous pool!
The pool is amazing, and I loved the studio I stayed in. Only complaint would be the resort could use a bit of TLC and a lick of paint. I didn't eat there as the restaurant was completely deserted and didn't look remotely inviting. Beds are hard, Thai-style.
Reactie van nook op 28 apr 2020
Dear Lucy We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Elisabeth

Positief: Netheid, personeel en service
A bit worn out but the pool is huge and lovely
The pool and grounds are lovely. The rooms are a bit worn out with bad shower head and hard bed.
Reactie van nook op 28 apr 2020
Dear Elisabeth We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

6/10 – Redelijk

Georg

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Preis/Leistung ok
Das Hotel ist vor alle an Wochenenden gut besucht.In der Nacht von Montag auf Dienstag waren keine 0% der Zimmer besetzt. Das Personal war sehr freundlich und hilfsbereit. - die Studio Zimmer sind ziemlich spartanisch eingerichtet. Bei längerem Aufenthalt empfiehlt sich eine höhere Zimmerkategorie. Das Highlight ist sicher der Super-Swimmingpool mit sehr sauberem Wasser. - Das Frühstück wurde serviert, da nur ab einer bestimmten Gästezahl ein Buffet erstellt wird. - Insgesamt erhält man für den Preis eine adäquate Gegenleistung.
Reactie van nook op 28 apr 2020
Dear Georg We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

10/10 – Uitstekend

PANAREE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy
Great!
1 nacht verbleven in januari 2018
Reactie van Nook op 28 apr 2020
Dear PANAREE Thank you very much for the great review of our property. We are delighted to learn that you enjoyed all the features of the hotel including our great location, hotel products and facilities. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “home” in Khaoyai,Thailand in the near future. With kind regards, On behalf of the management team Chanoknapa T.

8/10 – Goed

YUTHANA

Positief: Netheid, comfort kamer
2 nachten verbleven in september 2017
Reactie van Pang op 28 apr 2020
Dear Anonymous Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Preeya M.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended
Nice ambient.. room was clean and organize.. worth staying
1 nacht verbleven in augustus 2017
Reactie van nook op 28 apr 2020
Dear Anonymous Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Chanoknapa T.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
วันพักผ่อน
เนื่องในวันครบรอบวันเกิด
1 nacht verbleven in juni 2017
Reactie van nook op 28 apr 2020
Dear Anonymous Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Chanoknapa T.

8/10 – Goed

BBJira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
บรรยากาศดี สะอาด สระว่ายน้ำใหญ่
โรงแรมทำเลดี บรรยากาศดี สงบ สะอาด ราคาคุ้มค่า มีสิ่งอำนวยความสะดวกพร้อม แต่อาหารเช้าเมนูน้อย โดยเฉพาะพวกไส้กรอกแฮมไม่อร่อย
Reactie van nook op 28 apr 2020
Dear BBJira On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
รร.มีบริเวณเหมาะสมกับการจัดสัมนา แต่อาจต้องปรับปรุงสวนบริเวณใกล้สระว่ายน้ำเพิ่มเพื่อให้สวยงามมากขึ้น
Reactie van nook op 28 apr 2020
Dear Anonymous On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff, clean hotel with all the amenities that we needed! Good food.
Reactie van nook op 28 apr 2020
Dear Anonymous Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Chanoknapa T.

6/10 – Redelijk

Stefan

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Helt OK hotell
Läget: Hotellet ligger en bit in i skogen från huvudvägen, men är bara några minuter ifrån kända Palio. Nära norra ingången till nationalparken Khao Yai. Rummet: Vi bokade en stuga med stort utrymme. Soffa och soffbord fanns i rummet. Sängen var hård, men OK. Möblerna var överlag rätt gamla. Standarden var OK, men inte mer. Toan var för liten och svår att duscha i. Tofflorna var skitiga och återanvända. Kabel-TV funkade bra. Restaurang: Frukost ingick, men var inte buffé. Faciliteter: Jättestor och fin pool med trevlig utsikt mot bergen.
Reactie van nook op 28 apr 2020
Dear Stefan We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
สะอาด สวย สะดวกเพราะใกล้ที่ท่องเที่ยวหลายแห่ง
เงียบสงบดี รอบๆห้อง ต้นไม้เยอะดี ทำให้อากาศดี สดชื่น
Reactie van Pang op 28 apr 2020
Dear Anonymous Greeting from Belle Villa Resort, Khaoyai. We would like to thank you for sharing your stay experience on this website. It is our pleasure to hear that you satisfied with overall experience especially with attentive service from our staff. Should you return to Khaoyai in the future please consider to return stay with us again, we look forward to welcoming your back soon. Warm regards, On behalf of the management team Preeya M.

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
เบลล์ วิลล่า รีสอร์ท บรรยากาศดี สระว่ายน้ำสวย
เบลล์ วิลล่า รีสอร์ท เขาใหญ่ บรรยากาศดี สระว่ายน้ำสวย เหมาะสำหรับการพักผ่อน
Reactie van Pang op 28 apr 2020
Dear Anonymous Thank you very much for the great review of our property. We are delighted to learn that you enjoyed all the features of the hotel including our great location, hotel products and facilities. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “home” in Khaoyai,Thailand in the near future. With kind regards, On behalf of the management team Preeya M.

6/10 – Redelijk

Sunee

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
บรรยากาศดี
สระว่ายน้ำกว้าง เหมาะสำหรับเด็กๆ บรรยากาศดี ห้องพักเก่า
Reactie van Pang op 28 apr 2020
Dear Sunee We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

6/10 – Redelijk

Hir Sern

Negatief: Personeel en service
I must agreed that swimming pool is big, long and beautifully built. But, this property do not have lift (elevator) to go to Level 2 & 3. Buildings overall are dated with a couple of English TV channels. Breakfast was per person set, due to the fact occupancy was rather low while we were there. So there isn't any buffet breakfast that we are used to with other resorts. From other reviews, we should have known, this resort seem like do not have warm water in the building. Our Deluxe Room came with a bathtub, but during shower at night and late morning, the water still freezing cold. Simply NO hot water tank i believe.
Reactie van Pang op 28 apr 2020
Dear Hir Sern On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Pang op 28 apr 2020
Dear Anonymous Greeting from Belle Villa Resort, Khaoyai. We would like to thank you for sharing your stay experience on this website. It is our pleasure to hear that you satisfied with overall experience especially with attentive service from our staff. Should you return to Khaoyai in the future please consider to return stay with us again, we look forward to welcoming your back soon. Warm regards, On behalf of the management team Preeya M.

10/10 – Uitstekend

Tan, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peaceful environment, nice swimming pool, 16 of us stayed for one night there and everyone wish can stay more there... ok, maybe next time.
Reactie van Pang op 28 apr 2020
Dear Tan Thank you very much for your detailed comments about Belle Villa Resort, Khaoyai It makes us happy to know that your accommodations well suited your needs and that our staff made your visit comfortable and enjoyable. We look forward to seeing you again. On behalf of The management team , Preeya M.

8/10 – Goed

TAEYOUNG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is very nice and clean. Also, swimming pool is great to use. Recommendable to use.
Reactie van Pang op 28 apr 2020
Dear Anonymous Greeting from Belle Villa Resort, Khaoyai. We would like to thank you for sharing your stay experience on this website. It is our pleasure to hear that you satisfied with overall experience especially with attentive service from our staff. Should you return to Khaoyai in the future please consider to return stay with us again, we look forward to welcoming your back soon. Warm regards, On behalf of the management team Preeya M.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, but not value for money
Stayed there during end of year season. The location of the hotel is quite inside one of the small roads, which makes it less desirable compared to other hotels. The Lobby was nice, just like a large resort. When I got to the room, was shocked to find that there were 2 single beds instead of one large bed. The reason for the shock was because I only had a choice of a large bed on hotels.com, Maybe hotels.com should state clearly this part. When asked the hotel to change, they said they didn't have any large beds in any deluxe rooms. Another shocker was that the hotel room did not have any curtains, which made it uneasy for couples to sleep peacefully at night. As for the bathroom, although it was clean and large, however, the shower had no hot water. So we had to shower in the cold although the weather outside was cold already. Overall, for the price I paid, it was not value for money considering there were many better hotels and better located with just a little bit more money.
Reactie van Pang op 28 apr 2020
Dear Anonymous On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

4/10 – Matig

komkich, Bangkok

Negatief: Personeel en service
Family hideaway
Ok place and nothing special
Reactie van Pang op 28 apr 2020
Dear komkich We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Sincerely Yours, On behalf of the Management team

2/10 – Ontzettend slecht

Peter, Melbourne, Australia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay away. choose another hotel.
We travel a lot, many countries and many hotels in Thailand. This is the worst hotel I have ever been in except one in Afganistan. The toilet in our room would not flush, we informed reception; it was "fixed" by the time we returned from a short trip. The next time the toilet was needed it would not flush. I used the restaurant toilet most of the time. We stayed for 2 days. Reception staff were rude and unresponsive. Restaurant staff were polite and helpful. Breakfast on the first morning was a disaster, the coffee machine was broken so all I could have was some terrible coffee made in the kitchen. But at least in came with a smile! 2nd morning the coffee machine was fixed and the coffee was enjoyable. The American breakfast was one egg, slice of processed ham, 3 cocktail sausages and some lettuce/salad covered with mayonnaise, very strange. The hotel is run down, it is though no one cares or is bothered anymore.
Reactie van Pang op 28 apr 2020
Dear Peter On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
โรงแรมสัมหรับสัมมนาไม่เหมาะสำหรับครอบครัว
เป็นโรงแรมที่มี Facility สำหรับจัดสัมมนาเท่านั้น การเข้าพักสำหรับคู่รักและเพื่อน ๆ ไม่ค่อยเหมาะเท่าไหร่ ซึ่งห้องพักเตียงเดีียวเป็นการสำเตียง 2 เตียงชน นอนแล้วปวดหลังมาก
Reactie van Pang op 28 apr 2020
Dear Anonymous On behalf of the management and staff of Belle Villa Resort, Khaoyai I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in Belle Villa Resort, Khaoyai and that you will give us the opportunity of welcoming you again soon. Sincerely Yours, On behalf of the Management team

8/10 – Goed

jan

Positief: Netheid
We stayed in a standard room for
We stayed in a standard room for three nights. Great room, the bathtub is not usable, since you can not get enouth warm water. The restaurant is to be avoided! You can survive the breakfast menu, but the evening buffet is horrible and the menu options are also bad. There are not too many other options, unless you have your own transportation. Restaruants in the are close at 20:00.

8/10 – Goed

Anonymous

Positief: Netheid, personeel en service
ホテルの看板が見えにくく、行くまでかなり迷った。また、部屋の
ホテルの看板が見えにくく、行くまでかなり迷った。また、部屋の水周りがよくなく、シャワーの温水と水が交互に出たりした。部屋の中は清潔でいいです。ただ、プールが大きいのはいいですが、あまりプールの中の掃除が行き届いてない感じで入りたい感じではなかったです。。。