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Beoordelingen van Calypso Resort & Towers by Royal American Beach Getaways

3.5 out of 5
Calypso Resort & Towers by Royal American Beach Getaways
15817 Front Beach Road, Panama City Beach, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 10 van 39 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 39 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 39 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 39 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 39 beoordelingen" "

7,2/10

Netheid

6,6/10

Personeel en service

6,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Susie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to Pier Park!!

2/10 – Ontzettend slecht

peter

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We didnt like the condo , the place was out dated . The refrigerator and freezer smelled like fist the whole week we were there, there was blood from a fish in the freezer between the shelf and the side wall that the cleaning people didnt clean.The outside of the frig was sprayed with something but never cleaned it was streaky looking.the handle on the microwave and the washing machine was broken.The condo is supposed to accommodate 8 people and their wasn't enough utensils to do so. They cheaped out on toilet paper and kleenex, the bath towels smelled, we had to buy laundry detergent and softener to make them smell better. The kitchen didnt have any towels. Over all the place was out dateded dirty and snelled like fish the whole time we were their.we ate all of our meals out because of the smell.I would not recommend this condo to anyone.you should make it right and reimburse us at lease a couple of nights , to help make up for the out of pocket money we spent on our meals out due to the horrible smell of fish.It was a good thing We rented a car. At first we couldn't get in our condo because we couldnt get the E-mail for the door code .The woman said I would have to come down to their office and get it in person, that was about4 miles away.If I didn't have a car more money spent on a taxi or uber. No one did anything to help make our stay any better, or fix the smell
7 nachten verbleven in maart 2023

8/10 – Goed

Brett

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Not given enough towels for a 3-4 day trip
4 nachten verbleven in november 2022
Reactie van Royal American Beach Getaways op 12 nov 2022
Thank you for your comments

10/10 – Uitstekend

Kristopher

Reisde met familie
Positief: Netheid, comfort kamer
Friendly, fast service. Convenient to plenty of amenities.
6 nachten verbleven in augustus 2022

8/10 – Goed

Valerie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was a little concerned when I went to leave and my parking pass was expired my check out time was 10 and I left at 8:30 luckily there was an attendant there to let me out other than that will definitely book this condo again
4 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was pleased with the location to the different venues at this resort. What I was displeased with was the couches and curtains in the room. They are past due to be replaced. The couches were so dingy we had to cover them with sheets just to feel comfortable enough to use them.
5 nachten verbleven in april 2021
Reactie van Katie op 11 mei 2021
We are so thrilled to know you were pleased with the location. We appreciate your feedback about the sofas and curtains and have shared your comments with our team so that we can improve our guest experience moving forward. We hope that you will join us again soon for another beautiful beach vacation!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Loved the location. The inside of the unit was dated and no amenities. Old coffee pot, old TV, remotes didn't work, no sponge to clean dishes, beds weren't comfortable and the towels were terrible
3 nachten verbleven in april 2021

10/10 – Uitstekend

Jessica C.

Positief: Netheid
2021 pcb
Loved the entire experience room was great location was great
2 nachten verbleven in maart 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was great. Within walking distance to Pier Park ( shopping & restaurants ) . Room was very clean . Beds were comfortable. Would definitely stay here again .
5 nachten verbleven in maart 2021
Reactie van Katie op 16 apr 2021
Thank you for your recent stay with us. We are happy to hear you had a wonderful vacation. We look forward to your next beach getaway.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2021
Reactie van Celeste O'Neil op 17 mrt 2021
Thank you for your recent stay with us. We are happy to hear you had a wonderful vacation. We look forward to your next beach getaway.

2/10 – Ontzettend slecht

Tasha, Georgia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Their standards of cleanliness are beyond reproach. We saw one unit and could not stay. The other unit we ended up staying in required 3 service calls, as well as numerous things in poor condition, including the cookware, laundry room, balcony furniture,etc. Will NEVER stay there again, nor refer anyone.
5 nachten verbleven in september 2020
Reactie van Celeste O op 11 okt 2020
Thank you for your recent stay with us. I am sorry to hear we didn't meet your expectation during your visit. Thank you for your feedback.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Comfort kamer
Calypso East 2202
Overall the stay was good but disappointed with the upkeep of the room. The door frame was missing on door, the master bedroom curtains were falling down and ripped, the walls needed to be painted.
Curtains off track in master bedroom
Curtains ripped in master bedroom
Door frame missing from door
4 nachten verbleven in augustus 2020
Reactie van Celeste O'Neil op 15 sep 2020
Thank you for your recent stay with us. We are happy to hear that you had a great trip overall. I have shared this review with our owner's services department so we can get these issues addressed. We hope you will give another chance and stay with us for your next vacation getaway.

2/10 – Ontzettend slecht

Rob, Cincinnati

Reisde met een groep
Negatief: Netheid
This condo was very tired, curtains were ripped, sheets were old and tattered mattress was poor condition, bathroom fixtures were loose,Elevators are slow if working, front door sticks hard to operate, air filters filthy, rugs dirty,
6 nachten verbleven in juni 2020
Reactie van Celeste O op 12 aug 2020
I am sorry to hear we didn't meet your expectations during your stay. We thank you for your feedback.

4/10 – Matig

Laura, TN

Reisde met familie en kleine kinderen
Negatief: Netheid
Upon arrival the room was very dirty, poorly maintained, and dated from the advertising pics. Staff was rude and very difficult to reach. Thank goodness for booking through Expedia, otherwise I highly doubt we would’ve recovered any of the partial refund I asked for.
5 nachten verbleven in juni 2020
Reactie van Celeste O op 12 aug 2020
I am sorry that your stay didn't meet your expectations. We appreciate your feedback, as we use it to improve on our service and product. After speaking to you on 6/27/2020, I sent the refund request to Expedia to expedite the refund. I apologize it may have taken longer than you expected to receive your refund from Expedia.

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, comfort kamer
Love the room
The check in was frustrating but only because I didn’t pre register online. If I had of read directions it would have been so simple. I was used to just checking in when I get to the hotel and the office wasn’t at the hotel. Other than that the room was perfect for us. There were a couple pieces of paper behind the bed but other than that the room was spotless. It’s a very nice place to stay.
5 nachten verbleven in juni 2020
Reactie van Celeste O op 12 aug 2020
Thank you for your recent stay with us. I am thrilled to hear you had a wonderful stay. We look forward to your next beach getaway with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
2202 East
Amazing views from 22nd floor. Great layout and huge condo. The AC stopped working first night and it wasn't cleaned very well but we made it work.
3 nachten verbleven in mei 2020

6/10 – Redelijk

Bonnie

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
More shabby than chic!
Parking passes did not work, wasted 5 hours of our trip trying to get authorization to park our vehicles, no one could help us and they ‘hoped’ we wouldn’t get towed....condo was dated and needs attention,saggy beds, not enough silverware, broken lamps. Loved Panama City Beach and the Calypso, but the condo not so much.
2 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A nice condo like home
I chanced this place because of the negative reviews which made me feel a bit nervous. This place was awesome. The condo had spacious sleeping rooms with breathtaking ocean balcony views! The kitchen felt at home. The closeness to the pier, restaurants and shopping was amazing! This place felt at home which impressed me despite some negative reviews. There was minor discomfort but this was explained to me ahead of time. The one thing that I didn’t like was that there was no running water on a certain day for over 5 hours. This didn’t bother me much but there should be water all of the time. Other than that, this was a great place to stay. I probably would rent again with no regrets.
4 nachten verbleven in december 2019
Reactie van Celeste O'Neil op 1 jan 2020
Thank you for your recent business and for the positive feedback you provided Royal American Beach Getaways. We are always striving to improve our service and product. I do apologize for the inconvenience you had with not having water. I know there was a issue with a busted pipe they were fixing at the building. We look forward to your next vacation with u s.

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay; great time of year to be at PCB!
6 nachten verbleven in september 2019
Reactie van Celeste O'Neil op 25 okt 2019
We are happy to hear that you had a great stay with us. We look forward to your next vacation.

6/10 – Redelijk

Eddie

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Be careful of third party bookers!!
I have stayed at the Calypso several times before and it has always been nice. The room was a bit dated but still nice. The problem I had was with the booking price. It was listed lower than the other sites but when the booking was complete I had to pay an extra $300.00 and i've never experienced this before. This was my first time booking through hotels.com but i'll never do it again. I couldn't cancel because I wouldn't be able to get a refund..
3 nachten verbleven in augustus 2019

4/10 – Matig

Maria

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the rooms the light wasnt working and there are bed bugs worst service very rude ppl
4 nachten verbleven in juli 2019
Reactie van Celeste O'Neil op 8 aug 2019
We are sorry to hear that you had a bad experience with us. We were prompt with addressing your issues with the unit and moved you to another property of ours. I do apologize if you felt the staff was rude, but we do strive to treat all of our guest the greatest customer service ever.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
There were several broken or dirty items in the room. There was hair in the shower, no light bulb in the living room, no power cable on the living room tv, one of the kitchen chairs was broken, and one of the beach chairs made available to use was also broken.
2 nachten verbleven in mei 2019
Reactie van Celeste O'Neil op 11 jul 2019
We are sorry about the issues you may have experienced. We try to fix any issues that come up in a timely manner. Did you make our staff aware of the issues during your stay so we could have addressed them for you?

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here a few times and it’s a good place to stay but probably won’t again due to the third tower almost being completed. It’s going to make the beach there more crowded We stayed four times here and allways loved it but with that many more people it’s going Ron be overcrowded
7 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that they required a parking pass to enter the parking garage. I felt that was more safe and there was easy access to the room. The ocean view was great from the room.
3 nachten verbleven in april 2019
Reactie van FDM JAMES op 30 apr 2019
I glad to hear you enjoyed your stay with us thanks for choosing Royal American Beach Getaways for your Lodging Needs.

8/10 – Goed

David

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It has a great view!! Good location.
5 nachten verbleven in april 2019
Reactie van FDM JAMES op 30 apr 2019
I'm glad you enjoyed your stay with us and thank you for choosing us for your lodging needs.

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
Accommodations were Ok. We were not able to check into our room til 2+ hours late- due to our room not ready. Many of the tiles in the main tile floor were loose. Once we finally got into our room, contacting anyone with questions or concerns was impossible. Not satisfied at all.
7 nachten verbleven in maart 2019
Reactie van FDM op 30 apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2018
Reactie van Katherine op 29 sep 2018
Thank you

8/10 – Goed

Alisa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Needs new better beds
Needs new beds!!! I love the condo I stay there every visit! But this one needs a new mattress set and a king preferably. It was squeaky and uncomfortable.
4 nachten verbleven in augustus 2018
Reactie van Katherine op 29 sep 2018
Thank you

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2018
Reactie van Katherine op 29 sep 2018
Thank you

8/10 – Goed

GARY

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2018
Reactie van Katherine op 29 sep 2018
Thank you

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service
condo was not properly cleaned. furniture and fixtures were worn out. Pools were dirty not a good vacation.
3 nachten verbleven in juni 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything you need away from home
2 nachten verbleven in mei 2018

8/10 – Goed

love the ocean , panama city beach

Positief: Staat van de accommodatie en faciliteiten
3 to 5 min walk to pier park
Im not complaining just thought someone needed to know ..*....The room was alright nothing worked like it should, it needed a new toaster the stove top didn't work right but didn't cook much anyway, there wasn't a frying pan but plenty of other pans that could be used. the beds, shower, and towels were great so I guess that was all that mattered we wasn't in there that much anyway!! We were there for the ocean, the views, and the closeness to the excitement which was not a disappointment!! Overall we made some great memories and can't complain about that !!

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was nice. Had a great time.

10/10 – Uitstekend

Cynthia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Didn't like having to check in 6 miles away through heavy traffic and there was a fee of $210 that I wasn't aware of before hand.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beach Vacation 2016
Out stay was fabulous. The only thing we highly suggest is having a ramp to the beach. The stairs daily to the beach was a nightmare carrying everything up and down. We spoke with other families on the beach with the same issue. This also makes it impossible for anyone with a physical disability to get to the beach area.

2/10 – Ontzettend slecht

Tawanda, Water Valley Mississippi

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charged for a trip that I never attended
I can't answer any question about my stay, because I wasn't able to be there. I'm became sick the week before my visit. I ended up going to the doctor's office three different times, and was taken off work for a week. My illness was not planned nor was it forseen.I called and talked to so many different individuals at the hotel and went the company I booked this stay with. No one was compassionate with my issue.I was told over and over that I couldn't get any of my money back and I couldn't reschedule this trip.I even cried to one representative and pleaded with him. I asked him could I possible be charged with one or may two days instead of my original three day trip. I understand that there a rules and regulations, but I think that someone should look at the human side of a business. I was charged for a trip that I attended. I will tell anyone don't book with a trip with this company or at this hotel unless you know 100% you will attend. I have doctor bills and a almost $700.00 credit card bill for a hotel that I never had the chance to attend.I even explained to everyone since I had been out sick the week before, my employer wouldnt allow me to be out on vacation the next week.That's why I ask several representative could I reschedule the trip to later in October.

10/10 – Uitstekend

Tiffany, Alabama

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My husband and I celebrated our 10 year wedding anniversary here and had an awesome stay. We will definitely be staying here again.