Let me start by saying the building and location were beautiful and the unit has so much potential but due to management/Vacasa, I give this one star.
A month prior to our arrival I noticed a negative review for this unit stating the balcony was not available to them. Seeing as the balcony is a major selling point I called and asked if the balcony would be available during our stay. For two weeks I battled with them to call me back/move us or refund our money but they refused and said "Hopefully construction will be done by then but idk" ****side note: Vacasa customer service is sent overseas and you talk to someone that has to "email" or call the local owners but they will not transfer you to anyone local or give their number. Their customer service says they will call you back with an answer but they never do.
Regardless of the balcony issue, we pushed forward since they wouldn't move us or refund us and just hoped we would have the balcony to use.
The day we arrive the A/C was out....we ended up calling them 7plus times all night trying to get someone to fix it, bring us fans, or move us. They refused and said we would have to wait till Monday. ( it was Friday)
We found ourselves talking to another property management company (Real Joy)that knows how bad Vacasa is and told us they had other units that were empty so no reason why they weren't able to move us. It was 80+ in the room as we slept and finally delivered a fan at 10 pm the next day....
They told us we would be compensated for each day we didn't have AC but of course, we got nothing and no return calls.
In short. Do not book with Vacasa Do not let them manage your unit. Just don't do it...