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Beoordelingen van The Cove at Atlantis

5 out of 5
The Cove at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 542 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 206 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1002 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Billy

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
If you want service, this is not the place to visit. I am not even saying great service, I am saying if you are the type that would like someone to respond when you tell them hello, don’t go here. Rooms are nice and clean. Food options are limited, and not good. Perch was horrible service and food. Paranza was better, it ruined it a little that they try to lead you to believe there is no tip auto included. Just a shady environment, all around. Housekeeping tried to enter our room on 2 different occasions with us inside and do not disturb light turned on. Would not recommend
5 nachten verbleven in mei 2024
Reactie van Atlantis Team op 21 mei 2024
Dear Billy,Thank you for staying with us at the Atlantis and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. We sincerely apologize for the experience.

10/10 – Uitstekend

Kieran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and excellent property.
4 nachten verbleven in mei 2024
Reactie van Atlantis Team op 21 mei 2024
Dear Kieran,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 – Uitstekend

Madison Marie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
absolutely amazing service and kind staff
4 nachten verbleven in mei 2024
Reactie van Atlantis Management Team op 21 mei 2024
Dear Madison,Thank you for staying with us at the Atlantis. We are happy to see that you had a five-star experience and can't wait to welcome you back to paradise soon.

10/10 – Uitstekend

Carla Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved staying at the Cove, it was so peaceful.
5 nachten verbleven in mei 2024
Reactie van The Atlantis Team op 15 mei 2024
Dear Carla,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

6/10 – Redelijk

Cascia Vita

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in mei 2024
Reactie van The Atlantis Team op 15 mei 2024
Dear Cascia,Thank you for vacationing with us and for your feedback. Your rating will be shared with our team.

8/10 – Goed

David, Florissant

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I found that the Expedia rooms offered were of the lower room with no view (floors 1-3). And I needed to upgrade 100.00 more to have a room with a view (rooms 10-17)
4 nachten verbleven in mei 2024
Reactie van The Atlantis Team op 14 mei 2024
Dear David,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 – Goed

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cove pool is excellent and pool staff amazing. Only issue is rooms are getting dated, AC not great. Now for late check out request charging $165 an hour. No matter status w Marriott or frequent guest. Crazy nickel and dime even when hotel not full. Will loose repeat guest.
4 nachten verbleven in mei 2024
Reactie van The Atlantis Team op 13 mei 2024
Dear Deborah,Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we

6/10 – Redelijk

Renee Lynn

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Other than playtime with the dolphins this trip was disappointing. Bed and pillows were uncomfortable. A/C in room didn’t work. Staff were rude and lacked customer service skills. Everything was overpriced. Food was average. Extremely disappointing. Won’t be back.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Cove is a gorgeous, classy part of the Atlantis resort. Everything was great. Just be prepared to spend a lot for food there. We knew that going in but we were still a bit surprised. If you aren’t concerned about the cost, you will absolutely love it.
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 13 mei 2024
Dear Anne,It was a pleasure to have you stay with us at the Cove Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again.

10/10 – Uitstekend

Ilinca C, Trussville

Zakenreiziger, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great time
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 1 mei 2024
Dear Ilinca,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

MADHU S, Edison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed there for three nights. Excellent experience will go back again to stay at same property cannot ask more than this.
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 26 apr 2024
Dear Madhu,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 – Uitstekend

Pamela D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place to stay. Would recommend it to anyone traveling to the Bahamas.
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 26 apr 2024
Dear Pamela,Thank you for vacationing with us at the Cove, it was a pleasure to have you! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

4/10 – Matig

antal

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great facility horrible problem resolution and management engagement on issues. No where in comparison to Atlantis Dubai with service. Facility great, pool great, food options great and spa great. Two night stay with to many issues and no proper resolution follow up. Unfortunate because it’s my 3 rd time to Atlantis 13 th to Bahamas.
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 24 apr 2024
Dear Antal,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 – Uitstekend

toriano

3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 13 mei 2024
Dear Toriano,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

Josee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel très à l’écoute, très propre
2 nachten verbleven in april 2024
Reactie van The Atlantis Team op 19 apr 2024
Dear Josee,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 – Goed

Yulonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van The Alantis Team op 18 apr 2024
Dear Yulonda,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

Keris M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was outdated. Elevators broke daily but they were fixed promptly. Service was amazing. Staff was wonderful. Great staff. I look forward to visiting after the upgrades.
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 15 apr 2024
Dear Keris,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

6/10 – Redelijk

John

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
It was a nice experience
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 15 apr 2024
Dear John,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 – Goed

Christine Q.

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The reading lights (above the beds) in our suite didn’t work. One of our bathroom sinks didn’t drain properly. Housekeeping didn’t do a great job (surfaces in our room weren’t wiped down, the carpet wasn’t vacuumed, the bathroom mirror was spotty/streaky). The bathrooms near the Cove/Reef beach were gross and not attended to (e.g., no toilet paper, no paper towel). While the staff at the front desk was lovely, other staff (e.g., bartenders at Fish and Paranza) were less so. The food at the restaurants was good (but not amazing, which I expected, given the caliber of the resort), and the prices for everything were exorbitant — especially given the cost just for the room! I will likely not go back.
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 14 apr 2024
Dear Christine,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

8/10 – Goed

Lauren

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 11 apr 2024
Dear Lauren,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

Henry

4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 1 mei 2024
Dear Henry,Thank you so much for staying with us at the Atlantis and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van The Alantis Team op 2 apr 2024
Dear Daniel.Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 – Uitstekend

Nancy Neal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 2 apr 2024
Dear Nancy,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

Lauren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family loved our stay at the Cove. Even though it was a busy spring break week, we still managed to do all we had hoped to do. Only difficulty was securing breakfast - limited options available.
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 2 apr 2024
Dear Lauren,Thank you for vacationing with us at The Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we can't wait to have you return again!

4/10 – Matig

Jose

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Check-in today at around 4:00PM and it took a long time (after a long trip) and there was no acknowledgement from anyone of us standing there right at the reception floor, and until I asked a concierge that wasn’t talking to anyone to please help us check in and just said to give her a moment until one of the only two other people working there was able to get us in. Even though I asked very politely, the receptionist flat out said there was no availability whatsoever for upgrading the room. And as I was afraid to see from previous reviews, the room (I’m sure was nice when built) is clean but has no view, it is now very outdated, carpet is beyond its last leg (very worn) and everything is just outdated for the price per night. To get to the room we were just told left, right, and left again… is like you are on your own kind of a place. The WiFi credentials had my last name spelled incomplete/incorrect, and it took three calls to get this information from them in order to log in. We had a walk at the beach for sunrise and saw trash on the sand, sea-weed, a left behind old sandal, not what you would expect to see on a place like this for what the cost is. Not a good first day.
Reactie van The Atlantis Team op 28 mrt 2024
Dear Jose,We are disappointed to hear about your overall experience thus far. We want all our guests to have an amazing stay and extend apologies to you. Someone will be in contact with you.

4/10 – Matig

David

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
- Rooms toilets don’t work - Restriction on using the pool in limited hours ONLY because of union workers - Closets lights also don’t work - very expensive The Cove and not good value for money
Reactie van The Atlantis Team op 28 mrt 2024
Dear David,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 25 mrt 2024
Dear Nicole,Dear Sebastian,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 – Ontzettend slecht

Mikhail

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Wifi doesn't work. We asked the administrator to check if there was a problem, they took my phone and put it in airplane mode. CRAIG LIGHTBOURNE. HOTEL MANAGER - BAY AND REEF Atlantis and the manager told me that he could send someone to my room after dinner, but at the moment there was nothing that could be done. The manager does not know how to solve the problem, he is not a professional at all, I don’t know how you can keep such people in such positions. I will never come here again and will not recommend it.
Reactie van The Atlantis Team op 18 mrt 2024
Dear Mikhail,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

6/10 – Redelijk

Seth

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The Cove is meant to be the high end property in the collection of hotels at Atlantis. The staff were largely friendly, but spent much of their effort making up for the woeful lack of investment in upkeep around the Atlantis. The place is falling into the ocean. Check-in: After a lengthy flight, I arrived to find a line about 25 to 30 guests long, literally weaving out the door, trying to check in. There were 7 stations to check in, but only 2 people working those stations. After waiting in line for 45 minutes, when I got to the front, the (very sweet and professional) hotel staffer told me that I did not have to wait in this line, as I could have used the VIP access (would have been good to know). She then walked me over to the VIP access desk, only to discover that (surprise surprise) NOBODY WAS WORKING THERE! Room: I booked a high floor suite with club access. After the hour ordeal of getting checked in, I was able to access my room. I went into the bathroom and noted that the shower handle looked askew. When I attempted to turn on the shower, no water came out. I went to pick up the phone to call for service, but there was no dial tone. So I went to the other phone in the room, to discover that the “number 2” was locked in place, so I could not actually make a phone call. That night, as we turned off the lights to go to sleep, I discovered that I had been given the room right by the elevator machinery, which, it turns out, was badly in need of a tune-
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 14 mrt 2024
Dear Seth,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views from every direction were just amazing, the pools and beaches were perfect. Staff and dining locations were also amazing, looking forward to our next trip back!
6 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 11 mrt 2024
Dear Donald,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 – Uitstekend

Thomas

4 nachten verbleven in februari 2024
Reactie van The Alantis Team op 2 apr 2024
Dear Thomas,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 – Redelijk

Ala

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
its perfect for everyone if you have family or just adults or young people with friends all people have fun and safe. staff is very nice and helpful they are so clean and care about their job. I definitely suggest this hotel
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 11 mrt 2024
Dear Ala,We appreciate your taking the time to share your feedback with us and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

8/10 – Goed

Jamal Farouk

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 7 mrt 2024
Dear Jamal,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again.

8/10 – Goed

SANDEEP

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
all activities in the resort
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 5 mrt 2024
Dear Sandeep,Thank you so much for staying with us at the Cove and for this feedback and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a bad property, offers lot of activities and options to eat
7 nachten verbleven in februari 2024
Reactie van The Alantis Team op 5 mrt 2024
Dear Ryan,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time! The Cove was very nice the beach was beautiful and the staff was friendly and professional! Food was great! Definitely will be going back.
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 3 mrt 2024
Dear Michelle,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back

10/10 – Uitstekend

Ilona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
7 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 29 feb 2024
Dear Ilona,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

Brittney Von

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Atlantis is a great property, the cove tower in particular is nice and new, close to the action. It is more windy than the royal tower since its right on the water but we also went in the off season.
4 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 28 feb 2024
Dear Brittney,We are so thrilled that you had a great stay with us at the Cove and took the time to share your feedback. We truly appreciate it. At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back again.

8/10 – Goed

Guillaume

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They need to up grade the restaurant. Concierge was ok…
4 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 26 feb 2024
Dear Guillaume,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again.

8/10 – Goed

Jennifer Michele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 26 feb 2024
Dear Jennifer,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again

8/10 – Goed

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 25 feb 2024
Dear Helen,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

2/10 – Ontzettend slecht

Vineet

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t book through Orbitz. You don’t get Marriott points. Also it was hassle getting the $200 credit. Bummer is ALL outside eating places close by 4:30pm. Limited indoor dining that too closes by 9:30 or so. Exorbitantly expenses given their limited options. Staff is not very friendly when comes to dining. Do not plan to return here.
Reactie van The Atlantis Team op 22 feb 2024
Dear Vineet,Thank you for vacationing with us, it is a pleasure to have you. We appreciate your feedback and will share it with Management.A review your billing reflects that the 200 Resort Credit is applied to your billing profile. Purchases applicable to this Promotional will automatically be moved to that account from your incidental folio.You are correct Third-Party Bookings do not qualify to earn Bonvoy Stay Points only direct booking qualify (Atlantis Direct & Marriott Direct).Thank-you for your stay.

10/10 – Uitstekend

Jamie L

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful property and everyone was super friendly and helpful.
3 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 21 feb 2024
Dear Jamie,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

kimberlee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EVERYTHING AT THE ATLANTIS IS PERFECT! It never disappoints!!!
4 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 20 feb 2024
Dear Kimberlee,Thank you for returning to the Atlantis and for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All your feedback will be shared with our team. Thank you so much again and we can't wait to welcome you back again soon

8/10 – Goed

Patricia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Service could have been better at times
4 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 16 feb 2024
Dear Patricia.Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns. Thank you again and we hope to have the honor of welcoming you back again.

2/10 – Ontzettend slecht

Scott, Lafayette

Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 19 feb 2024
Dear Scott,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

10/10 – Uitstekend

Barbara

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is friendly and helpful which makes the stay so pleasant.
5 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 11 feb 2024
Dear Barbara,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time at the Cove. We look forward to welcoming you again.

2/10 – Ontzettend slecht

Jason Lee

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Passport was stolen by the staff out of our room. Hotel manager could care less about it. Took the fun right out of the trip. Never again….
4 nachten verbleven in januari 2024
Reactie van The Atlantis Team op 9 feb 2024
Dear Jason Lee,Thank you for taking the time to share your feedback on your recent visit with us at the Cove Atlantis. We are truly y dismayed to read your review as a resort, we take great measures to ensure the safety of all our guests and their property.We are sorry to learn that your vacation was adversely affected by this unfortunate loss, and we apologize for the inconveniences you experienced as a result of this.We appreciate your stay and will share your feedback with the Team.

6/10 – Redelijk

cyril

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in a room with access to the Lapis Lounge. The in room dining menu was poor with very limited options ie Tukey club sandwich. We had to leave crockery outside the room and this was still on the corridors in the morning. Water was provided in the rooms but the in room bar was empty. The Lapis lounge was a dissapointment. Breakfast was the same every day with bread or croissant and scrambled egg. The staff did not bother to fill up finished platters of snacks at other times. The swimming pools are good. Our room faced the adult pool and we had blaring music from 10-7. 15 percent added to all bills as gratuity but staff still wait to be tipped.
Reactie van The Atlantis Team op 2 feb 2024
Dear Cyril,Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that we are truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations.Thank you again and we hope to have the honor of welcoming you back again.

10/10 – Uitstekend

Roy Ernest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First class
7 nachten verbleven in januari 2024
Reactie van The Atlantis Team op 29 jan 2024
Dear Roy,Thank you so much for staying with us at the Cove and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!