2/10 – Ontzettend slecht
Cassandra
Reisde met een groep
4 okt 2025
Negatief: Netheid, personeel en service en comfort kamer
I received a WhatsApp message from the property on the day of my arrival, which has conveniently been deleted, stating that the property didn't have a room available. I didn't see the message until I arrived at the property, but it had asked me to go to another property that cost less, had a less ideal location, and lower reviews. At arrival, they then put my friend and I in a room with one bed that was tiny, *absolutely disgusting*, and was not in the main building. The manager, without prompting, offered to refund this night, which I politely accepted.
The next day, we got moved to the correct room, but it did not have any hot water for a shower, so we got moved AGAIN, to another lower quality room without a balcony. One out of the two beds was rock hard so my friend and I ended up having to share a bed. Several days after my stay no refund was issued so I reached out to Hotels.com and the property denied the refund and deleted their WhatsApp message. I've never left a bad review or complained to any service provider before, but this was a terrible experience.
Cassandra
3 nachten verbleven in september 2025
