4/10 – Matig
Tess L.
19 feb 2026
Positief: Netheid
The unit is clean & listed as said. Location is great. I rented the unit for Pres weekend (A holiday). I was 2 days past the 50% refund deadline when I was notified of the mandated work order for my profession due to the nursing strike at Kaiser, Jan-Feb 2026. I immediately notified Luke & asked if I could please cancel with some sort of a refund due to this extenuating circumstance of an essential worker. I have multiple listings on VRBO in San Diego, and I travel often. I have never encountered a host who lacked courtesy in a situation like this, especially toward essential workers. As a host, what I do for a guest is open up the listing & if it gets booked, I give the tenant their money back. I want to help. I understand situations happen. I believe in at least trying. I explained the entire situation to Luke. His answers were careless, short & to the point: "No," never offering alternatives, even though I would offer solutions to the problem. I asked Luke to rebook for other times or even to keep the money until next year to book me a year in advance. Luke would answer with little regard, offer no options & would at times simply not respond. I am a single parent with 2 boys & an essential worker, attempting to ensure proper patient care. The Supervisor of VRBO customer care helped, but their hands were tied b/c Luke would never answer their calls or emails. VRBO has written me multiple emails apologizing for this experience. They, too, were in shock at his lack of care.
Tess L.
5 nachten verbleven in februari 2026