Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Property was very conveniently located and--while it could use updating and kitchen was miniscule--met our needs for a short stay: comfy beds and clean hot tub on balcony. HOWEVER, management company was totally UNPROFESSIONAL. 1) Did not reply to email sent in advance of rental. 2) Only employee at office at 4 p.m. was teenager who gave us envelope with key and sheet of driving directions but nothing else. We arrived at unit door with bags + groceries to find an electronic keypad on door in addition to physical lock, but no code had been provided. 3) No one answered 2 phone #s on directions sheet; even looked up company online for more contacts but no other numbers were available. We drove back to locked office and tried "emergency #” posted in window. Still no answer and no return call. We would have had to spend the night in hotel if management co. housekeeping staff in adjacent office had not seen us and offered to help. They were terrific, especially maintenance man (Saul?) who drove back to unit with us and, after phone calls, produced a code to get in. 4) Management NEVER returned any of our distress calls reporting a lockout!! Must not listen to VM. 5) To make matters worse, when I called during business hours to report the problem, rep never apologized, just said, “OK, perfect” repeatedly as I gave her details. CLUELESS! 6) Stacked washer/dryer was unusable because dryer door would not open, was blocked by louver door disguising closet. Repair person had to come shift appliance to make dryer accessible. In sum, I would avoid any property managed by Alpine Ski Properties.