The owners’ communication was very good. Wifi was good.
The bad:
Cluttered. It feels like someone decided to rent their property as of yesterday. Everything from condiments in the refrigerator to random clothes in drawers etc. It didn’t give the impression of a nice, clean, organized rental property.
Overall level of cleanliness and maintenance. While I feel that the housekeepers basically did a reasonable job with basic cleaning, anything beyond the most basic cleaning and maintenance was disregarded. For example, it was an unfortunate first impression when I saw that 3 of the 6 bulbs over the master sink were not working. Another negative impression was when one of my daughters tried to place her clothes in the dresser drawer- but discovered that several of the drawers were completely broken. The worst moment was at the main dining table when my 13 year old daughter pointed out that the light fixture above the table had numerous dead flies in it.
Carpet- approximately 90% of the property was carpeted- master bath sink area, laundry area etc.. Stains were present in the carpet in numerous locations and it was all clearly in need of being replaced with new carpet or something that was more capable of handling renters.
Square Footage. The property is listed as being 2,250. While this figure may be correct, the property feels much smaller. The bottom floor contains the master bedroom/bath, the other 2 bedrooms, and the 2nd full bathroom. The ½ bath is at the level of the front door, between level 1 and level 2. The kitchen and living room are on level 2. Level 3 has just an open room that contains games etc- basically a loft. The trouble is that the bedrooms are much more cramped in their positioning than I would have expected in this square footage.
Towels- we requested additional bath towels and also kitchen dish-towels, since the kitchen only had one towel in the location where I was told the towels were. The quality of the original towels and the additional ones were not at the level that I would have provided to guests in my own home- and it was not even close. The additional kitchen towels that we were provided were unusable, almost rags. They were tired, stained towels, not reasonable for drying clean dishes.
I certainly expected more from this property- particularly given ALL previous reviews were 5 stars. This type of experience makes me hesitant to use VRBO in the future.
