4/10 – Matig
Kevin
Reisde met partner
2 jan 2025
Positief: Personeel en service
Sad to write this review because a few experiences made this a negative experience even though the hotel itself was decent and the staff was kind and helpful. After checking in, the manager called me to tell me they couldn’t find my reservation, so I sent it to them again and thought it was resolved. The next day, hotel staff knocked on my door to tell us to check out even though we had one more night to go. I showed my reservation to them and I thought it was resolved. That night, hotel staff tried to enter the room at 1AM during sleep for reasons unknown. They almost succeeded and had I not rushed to the door and knocked on it from the inside they would’ve came in. Normally I would attribute this to some misunderstanding, but the hotel door doesn’t have bolts or deadlocks, just a lock on the door handle. The area is near busy nightlife and quite seedy at night, so I felt unsafe and left for another hotel at 2 in the morning. This is very unfortunate because the staff has been helpful and nice, but this became a safety issue that I couldn’t compromise on.
Kevin
2 nachten verbleven in december 2024