Voorkant van accommodatie

Beoordelingen van Knights Inn Payson

1.5 out of 5
Knights Inn Payson
101 W Phoenix St, Payson, AZ

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 57 van 389 beoordelingen" "
Gastenscore: 8 - Goed. 101 van 389 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 389 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 389 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 389 beoordelingen" "

6,2/10

Netheid

7,0/10

Personeel en service

5,6/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Paul

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Fridge had rotten food and smelled shower didn’t work toilet was dirty and tub was not cleaned properly
1 nacht verbleven in mei 2024
Reactie van Management Knights Inn op 6 mei 2024
Dear Guest, we apologize that your experience was not satisfactory. We will definitely look into all your concerns and refer the same to the housekeeping and maintenance for proper action so future guests do not face the same issues . We invite you for future trips for a much satisfactory stay.

6/10 – Redelijk

William

Negatief: Personeel en service, voorzieningen
The property was in so so shape and did have some odor.
1 nacht verbleven in april 2024
Reactie van Management op 26 apr 2024
We appreciate you taking the time to leave a review. We will forward your concerns to the proper department and hope to try and exceed your needs on a future trip.

2/10 – Ontzettend slecht

Bobbie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were nasty the fridge had mold inside it and the restroom had no towels they gave towels to dry you off that were so old and trashy it was just a nasty place the covers were disgusting and very out dated!!!
1 nacht verbleven in april 2024
Reactie van Management Knights Inn op 18 apr 2024
Dear Guest , we appreciate your feedback. It is unfortunate that your stay was not satisfactory. We do apologize for any maintenance and cleanliness issues you had and we will forward all your concerns to the respective departments for further action. We assure you that your next visit with us will be more satisfactory.

6/10 – Redelijk

Frederick

2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

mike

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The tv was not clean, shower head full of calcium build up, bathtub drain clogged, outdated door lock system and rude staff.
2 nachten verbleven in november 2023
Reactie van Management Knights Inn op 28 nov 2023
Dear Guest, thank you for bringing to our attention your experience regarding your stay in our hotel. we are sorry that your experience was not satisfactory and we will look into all your concerns and work on them for a better visit next time.

8/10 – Goed

Julia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Management Knights Inn op 8 nov 2023
Dear Guest, Thank you for being a valued guest and sharing your experience regarding your stay. We are glad to have provided a satisfactory lodging experience and hope to see you again.

8/10 – Goed

Gary

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Management Knights Inn op 7 nov 2023
Dear Guest ,thank you for your input, we are glad that you have enjoyed our hospitality and facility and we look forward to your next visit with us

10/10 – Uitstekend

Siobhon

1 nacht verbleven in november 2023
Reactie van Management Knights Inn op 28 nov 2023
Thank you for taking the time to give us a satisfactory five star rating. We are glad that everything worked out for you and we hope to see yo on your future trips.

2/10 – Ontzettend slecht

Maryann

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old, dirty, rundown.
1 nacht verbleven in oktober 2023
Reactie van Management op 31 okt 2023
We are sorry we did not meet your expectations. Thank you for taking the time to leave a review, we hope to have another chance to accommodate you.

4/10 – Matig

Cheryl

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing stay
Cleanliness in the room was poor. There's a ring in the toilet. I could not bring myself to use the shower. The fixtures are corroded. You could see soap splash marks in the tub. The bathroom tile was dirty. There was very little water coming from the sink faucet.You could see the mattress as the bottom sheet didn't come to the top of the mattress. The two chairs were unsafe to use. (They were replaced upon request.) The top dresser drawer wouldn't stay shut. No nose tissue, or coffee pot. Tissues were no longer being supplied. Hallway smelled of disinfectant. Outside carpeting not swept. Staff was accommodating. No breakfast amenities. Old noisy air conditioner. Room carpeting appeared new. The toilet is not eco friendly. Uses a lot of water upon flushing.
2 nachten verbleven in oktober 2023
Reactie van Management Knights Inn op 23 okt 2023
We are sorry your stay was not satisfactory. We will forward your comments to the appropriate departments and look forward to meeting your needs on your next trip.

8/10 – Goed

Tim

Zakenreiziger
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Management Knights Inn op 15 okt 2023
Dear Guest ,your feedback is very important to us. Thank you for appreciating your lodging experience at the Knights Inn in Payson. Please consider us again on your next trip through our beautiful town.

6/10 – Redelijk

Dickie, Florence

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is in need of renovation inside and out.
3 nachten verbleven in oktober 2023
Reactie van Management Knights Inn op 13 okt 2023
Dear Guest, thank you for taking the time to voice your concerns. We will keep in mind your observations when we are ready for renovations. The economic situation right now doesn't permit such a step.

4/10 – Matig

Honesty

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Never coming back
1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 19 sep 2023
Dear Guest thank you for sharing your concerns. We are sorry that your stay was not satisfactory ; we would have appreciated if given the reasons for your displeasure so we could work on them.

6/10 – Redelijk

David

Communication type people,versions of spying checking u out
1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 19 sep 2023
Dear Guest , we are sorry but we were unable to understand your concerns. We try to provide a clean , comfortable and affordable stay to all our guests and are constantly looking to improve our services.

8/10 – Goed

Manuel

It was good I will back again
1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 17 sep 2023
Dear Guest, thank you for taking the time to rate your stay. We are glad that your stay was satisfactory and you will be back for your next visit .

10/10 – Uitstekend

Rachel

1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 6 okt 2023
Dear Guest , thank you for appreciating your lodging experience at the Knights Inn in Payson. We will be glad to share your positive feedback with all our staff. We would also like to extend a warm welcome for your future trips.

6/10 – Redelijk

sandra

1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 2 okt 2023
Dear Guest, thank you for taking the time to rate your stay .We are glad that your stay was satisfactory and we hope to see you again on your future trips.

10/10 – Uitstekend

Cara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We would stay here again.
Our stay was a good experience with friendly staff. It was clean and accommodations were available upon request.
2 nachten verbleven in september 2023
Reactie van Management Knights Inn op 9 sep 2023
Dear Guest, thank you for a stellar review. We are so glad that you had a positive lodging experience as giving a satisfactory experience to all our guests is our ultimate goal. We hope to see you again on your future trips.

2/10 – Ontzettend slecht

James

1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 26 sep 2023
Dear Guest, I would like to thank you for taking the time to post your review.Your reservation was for September 3, since you did not show up it being prepaid through Expedia was charged as a No-Show. Probably that is reason for your low score.

2/10 – Ontzettend slecht

virgil

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place almost looked abandon there were weeds everywhere the outside was not matained at all when intering our room the tub had dirt rings around the inside .you had to flush the toilet three times to empty it completely the fridge was stained yellow on the inside from being so old and rust could not find any thermostat to control the temp in the room opened our window and it looked like a dump in the back yard of it no signs for directions no vending or ice machines mold in the bathroom also
1 nacht verbleven in september 2023
Reactie van Management Knights Inn op 3 sep 2023
Dear Guest, thank you for taking the time to write about your concerns. We are sorry that your stay was not satisfactory. We just had lawn weeding done, but the company took off for the holidays after partially doing the work. Your maintenance and housekeeping issues will be forwarded to our respective departments for appropriate action. All our wending and ice machines are in the lobby a phone call to the front desk would have helped you , also we do have signs everywhere for guidance. Hope this has answered your concerns.

8/10 – Goed

Tiffany

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Management Knights Inn op 30 aug 2023
Dear Guest, thank you for taking the time to rate your stay at the Knights Inn in Payson. We are glad to have provided you with an affordable , comfortable and satisfactory lodging experience. We hope to see you again.

4/10 – Matig

Lindsey

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room is disgusting- for $167 a night this is ridiculous. So dirty,asked them to clean it while we are gone at my sons baseball game instead of switching rooms bc we did not have time. We expected at least clean.
1 nacht verbleven in juli 2023
Reactie van Management Knights Inn op 30 jul 2023
Dear Guest, we apologize that your stay was not satisfactory and we will forward your concerns to our housekeeping department for proper action.

2/10 – Ontzettend slecht

Callie L

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was 103 degrees and they did not have anything turned on in the room. It was so hot we could not stay in the room we had to turn the air on and leave for a few hours so it was tolerable. Fridge was not plugged in so we could not put our leftover food in the fridge till it cooled. Water in the toilet was not running either my husband had to get it to work. I think k they were trying to save money. I will never stay there again
Reactie van Management Knights Inn op 25 jul 2023
Dear Guest we apologize that your stay was not satisfactory. We will definitely look into all your concerns and forward them to the housekeeping , maintenance and management team for appropriate actions and changes.

4/10 – Matig

Jacqueline

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charged us more than the Orbitz price. We where put on second floor (after requested first due to COPD and asthma) Stairs only!!!
1 nacht verbleven in mei 2023
Reactie van Management Knights Inn op 24 mei 2023
Dear Guest, we regret that your stay was not satisfactory. Let me address your concerns. The rate we offer is the best rate available and sometimes it is different from the internet price. We always honor guest request whenever we can , either we did not get your request or we might not have anything downstairs, we do apologize for that .We hope to see you again for a better experience.

8/10 – Goed

Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Management Knights Inn op 22 mei 2023
Dear Guest, thank you for appreciating your lodging experience at the Knights Inn in Payson. We provide a comfortable, clean and safe accommodation at an affordable price and we are glad that it met your needs. We hope to see you on your future trips through Payson.

10/10 – Uitstekend

Michael Ray

Positief: Netheid, personeel en service
Good value
1 nacht verbleven in mei 2023
Reactie van Management Knights Inn op 23 mei 2023
Thank you for being a satisfied guest. We appreciate your positive feedback regarding your stay at the Knights Inn in Payson. We would also like to extend a welcome for your next visit to Payson.

8/10 – Goed

Roger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Management Knights Inn op 4 mei 2023
Dear Guest, we appreciate the time you have taken to post your review. We are glad that your stay was comfortable and satisfactory . We hope to see you again on your future trips.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Management Knights Inn op 20 mei 2023
Dear Guest, thank you for a five star review. We are so glad to have provided you with a satisfactory stay and we hope to meet your future lodging needs in Payson AZ.

10/10 – Uitstekend

Golden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Management Knights Inn op 18 mei 2023
Dear Guest, thank you for an incredible rating. We are so glad we were able to provide you with a wonderful experience and hope to see you again.

10/10 – Uitstekend

Gary

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bath tub was a little dirty or stained. Beds were super soft. Building showing its age but price was right.
1 nacht verbleven in april 2023
Reactie van Management Knights Inn op 26 apr 2023
Dear Guest , thank you for an incredible rating. We are glad that you enjoyed your stay with us at the Knights Inn in Payson and we hope to see you again on your future trips to Payson. Your concern about the housekeeping will be forwarded to the appropriate department for any action.

6/10 – Redelijk

Patricia

Negatief: Netheid
They need to put a little more effort into cleaning the room. Shower was not as clean as i expect. i would never stay here again.
1 nacht verbleven in april 2023
Reactie van Management Knights Inn op 18 apr 2023
Dear Guest, we apologize that your stay was not satisfactory. Your concerns will be directed to our housekeeping staff for further action. Hope you give us another chance for a better experience.

2/10 – Ontzettend slecht

Richard s

1 nacht verbleven in maart 2023
Reactie van Management Knights Inn op 23 mrt 2023
Dear Guest, we apologize that your stay was not satisfactory. this weekend there was a softball game in town and we had lots of kids. You had issues with the noise from above your room and that could have been the cause of your dissatisfaction .We hope that your next visit with us will be much pleasant.

6/10 – Redelijk

Abel

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We were only there for one night. And that night we get a call to our room from the front desk. Telling us to keep the noise down that people are complaining about how noisy we are. First of all we were all ready in bed trung to go to sleep for the day, in bed but we had a hard time sleeping because all the noise was coming from the heater to the room. Is was so loud it sounded like a Mac Truck engine was running in our room. We told the desk that the just said, “well, we are getting complaints about you so keep it down.” We then just turned off the heater. And no more noise. I just felt they should have came to the room to check things out or something like that but they didn’t seem to care. I don’t think they handled the situation well at all. Won’t be staying there again not very hospitable.
1 nacht verbleven in maart 2023
Reactie van Management Knights Inn op 20 mrt 2023
Dear Guest, we apologize that your experience was not satisfactory. This weekend was a busy weekend with kids softball and we had lots of families with kids. When somebody complains we have to follow up with action and that was the reason for the call. when you explained we apologized. We will definitely look into your concerns about the heater .

8/10 – Goed

Tonya

1 nacht verbleven in december 2022
Reactie van Management Knights Inn op 5 jan 2023
Dear Guest, thank you for taking the time to rate your stay. we are glad to have provided a satisfactory lodging experience and we hope to se you on your future visits to Payson.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Average hotel stay
The gal working the front desk was super friendly and helpful. The room was average with some noticeable dust on the entertainment center and what appeared to be mold near the shower. Otherwise it was clean and the beds were comfortable enough.
2 nachten verbleven in oktober 2022
Reactie van Management Knights Inn op 17 okt 2022
Dear Guest, thank you for taking the time to rate your stay. Your positive feedback regarding our front desk staff will be conveyed to her. Housekeeping and maintenance issues will be forwarded to respective departments for appropriate action. we will be glad to be your lodging choice for your future visits.

10/10 – Uitstekend

Patricia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sleep Here
We usually just spend time sleeping here when we go to Payson. Nothing special but it is just right for a good nights sleep.
1 nacht verbleven in oktober 2022
Reactie van Management Knights Inn op 17 okt 2022
Dear Guest, thank you for an incredible rating. We are glad that you enjoy our facility whenever you visit Payson. We hope to provide you a satisfactory stay .

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price and clean
1 nacht verbleven in oktober 2022
Reactie van Management Knights Inn op 9 okt 2022
Dear Guest, We appreciate the time you took to give us feedback regarding your stay at the Knights Inn in Payson. We are glad to have met your lodging needs at an affordable pricing and provide you with a clean, safe and comfortable stay. we hope to see you again.

10/10 – Uitstekend

Gerald

1 nacht verbleven in oktober 2022
Reactie van Management Knights Inn op 9 okt 2022
Dear Guest, thank you for taking the time to rate your stay at the Knights Inn in Payson. We are glad that your stay was satisfactory and we hope to see you again.

8/10 – Goed

Mackenzie

2 nachten verbleven in september 2022

6/10 – Redelijk

Ka Ming

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ok to stay
Due to unexpected road closure, spent a night to this hotel. Overall is ok, nothing special, but the price seem high and would expect the room to be more clean. Hair in the bathtub, mosquito and fries in the room, stains in the refrige, and night stand can't close. Hot shower, cable TV. Easy check in and check out. Close to highway.
1 nacht verbleven in september 2022
Reactie van Management Knights Inn op 28 sep 2022
Dear Guest , we thank you for taking the time to rate your lodging experience. We will look into all your housekeeping and maintenance concerns and forward it to appropriate departments for action . We hope to see you again.

2/10 – Ontzettend slecht

ANGELICA

Negatief: Personeel en service
1 nacht verbleven in september 2022
Reactie van Management Knights Inn op 28 sep 2022
Dear Angelica, we apologize that your stay was not satisfactory and hence the low ratings. We would have liked to know your concerns so we could better work on it. We hope to see you again for a better lodging experience.

8/10 – Goed

James

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Adequate
Buildding starting to show its age.. rooms are ok..
2 nachten verbleven in juli 2022
Reactie van Management Knights Inn op 2 aug 2022
Dear Guest, we are glad to have met your lodging needs in Payson and we hope to see you again.

8/10 – Goed

Dawn Marie

Positief: Netheid
Negatief: Voorzieningen
Clean all around the property but we'll dated for the price
1 nacht verbleven in juni 2022
Reactie van Management Knights Inn op 8 jul 2022
Dear Guest , thank you for appreciating your lodging experience at the Knights Inn in Payson. All our staff work hard to provide clean, safe and comfortable stay and your appreciation for the same will be conveyed to them. We hope to see you again.

6/10 – Redelijk

Daniel

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The walking up to use the restroom and stepping on small Beatles was a shock, and when we brought it up to the staff she just said it was because of the latest rains. But you think they would at least warn you that it would happen. The doors had 1/2" to 3/4" gap under it so there was plenty of room for them to move in and out.
1 nacht verbleven in juli 2022
Reactie van Management Knights Inn op 4 jul 2022
Dear Guest, thank you for sharing your concerns regarding your stay. Because of the rains , there was an infestation of these bugs everywhere in Payson and as far as Phoenix. We have been doing our best to take care of this situation, being busy weekend and short staffed.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful. Rooms were clean. Strange door locking system.
1 nacht verbleven in juni 2022
Reactie van Management Knights Inn op 29 jun 2022
Dear Guest , thank you for taking the time to rate your stay. We are glad that we were able to provide you with a comfortable stay. W e are in talks with electronic lock companies for an updated system , but that is taking a long time due to supply chain issues. We hope to see you soon

8/10 – Goed

Thomas

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Old hotel but room clean, bed comfortable. Staff friendly. I would stay there again.
1 nacht verbleven in juni 2022
Reactie van Management Knights Inn op 26 jun 2022
Dear Guest, thank you for leaving a positive feedback regarding your stay at the Knights Inn. Your appreciation for the housekeeping department and our staff will be conveyed to them so they can keep on doing a good job. We hope to see you again.

10/10 – Uitstekend

Waking

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and the bed was comfortable
1 nacht verbleven in mei 2022
Reactie van Management Knights Inn op 11 jun 2022
Dear Guest, thank you for taking the time to post your review about your stay at the Knights Inn in Payson. We are so glad to have provided you with a satisfactory lodging experience and we hope to see you again.

2/10 – Ontzettend slecht

Cindy

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I slept on top of the covers fully dressed
1 nacht verbleven in mei 2022
Reactie van Management Knights Inn op 11 jun 2022
Dear Guest , we are sorry that your stay was not satisfactory and we assure you that we are working in all departments to up our offerings. We hope that your next visit with us will be more to your satisfaction.

8/10 – Goed

Mel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn't like the fact there were no smoking rooms. Price was more than what the room was worth. Not very handicap accessible especially if you have a room on the 2nd floor.
2 nachten verbleven in mei 2022
Reactie van Management Knights Inn op 10 jun 2022
Dear Guest, thank you for rating your stay at the Knights Inn in Payson. Our prices are the lowest in town and handicap accessible rooms are downstairs and provided on request. As a courtesy to most guest we do not allow smoking in the rooms , but we do have a downstairs designated area for smoking . We hope we have answered your concerns and we will see you again.

4/10 – Matig

Rebecca

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Man in office was friendly, but the rooms are so old. They haven't even tried to update. The paintings on the wall, no usb ports, or even available outlets to plug in our phones. The window ac unit was loud, and not even on in the room when we got there. We walked into a sauna upon arrival. Definitely not worth $160 for the night.
1 nacht verbleven in mei 2022
Reactie van Management Knights Inn op 15 mei 2022
Dear Guest your feedback is important to us . We regret hat your stay was not satisfactory and we will definitely look into work upon the issues you encountered.