Gerard, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management

Dear Sean, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that the cleanliness of the shower and the responsiveness of our front desk fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We apologize for any inconvenience caused during check-out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Keri, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the behavior our night staff showed you. We will discuss this and ensure this is never repeated. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Tashay, Thank you for being our guest and sharing your feedback. We understand that we fall short of meeting your expectations, and we apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we take your concerns seriously. We will share your feedback with our team and ensure a better experience in the future. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Rodney, Thank you for choosing Extended Stay America. We are pleased that you had an overall positive experience. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Jonathan, Thank you for posting such kind comments about our hotel, We are thrilled Extended Stay America exceeded all your expectations for yourself and your pets. We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. Thank you for your kind words, and we look forward to seeing you the next time your travels bring you here.Sincerely, Hotel Management

Dear rizaldy, Thank you for your recent stay at Extended Stay America. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the parking. We appreciate you staying with us and hope to see you again soon.Sincerely,Hotel Management

Dear Gabriel, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Cassandra, We appreciate you taking the time to provide feedback on your recent visit with us. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are happy that our team took good care of you, so we hope you will consider staying with us again to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Shannon, Thank you for taking the time to share your feedback with us. We appreciate your understanding that our hotel is an older property, but we are committed to maintaining it to the highest standards. We apologize for any inconvenience caused by the age of the property, and we will continue to work hard to ensure that all of our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Deborah, Thank you for posting your review of Extended Stay America about your vacation in the city. It gives us pleasure to read about our team's work and the excellent hospitality and service that you received. We would enjoy sharing your compliments with the entire team and waiting to serve you on your next visit. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and reviewing your hotel experience. Your kind words noting your satisfaction with our clean suite and our associates' gracious hospitality are much appreciated. However, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Paul, Thank you for choosing our hotel during your recent visit to Peoria. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us, and your comments allow us to address areas that could have made your stay more enjoyable. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear diane, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for your feedback.

Thank you for staying with us. Have a great day.

Dear Sandra, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit.Sincerely,Hotel Management

Dear Cheryl, We appreciate you choosing Extended Stay America and are delighted to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We are thrilled that you have already decided to stay with us again, and we look forward to hosting you soon.Sincerely,Hotel Management

Dear Steven D, Thank you for your valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Penny, Thank you for providing feedback regarding your recent stay with us. We are pleased you were satisfied with your bed and the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. We will follow up on the issues you mentioned to ensure we are well-poised to serve you better during your next stay. We hope you will revisit us.Sincerely,Hotel Management

Dear DAVID, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management