Dear ms. Lee Mija we are sad to hear your experience al Castello di Monterone didn't meet your expectations.We must admit communicating through “google translate” application made everything really complicated. We pride ourselves on always being able to listen to our guests' requests and suggest effective solutions, but in this case the language barrier was a significant obstacle.Let's try to summarize the reason for your disappointment: right after your arrival, you asked reception to refund your booking because the atmosphere in your room was not what you had imagined. In particular, you showed insistently a picture of our library as an example of what you imagined the rooms would have looked like.Additionally, we would like to point out that photos of each individual room are available on our website, together with a detailed description.Given this situation, we must renew our position: we do not consider this a reasonable reason to obtain a refund.We hope you will understand our reasons.Best regardsReception