2/10 – Ontzettend slecht
Domenick, Clifton Park
Reisde met partner
17 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BEWARE!! I usually do not take the time to give bad reviews but this place more than deserves it.
This Hampton hotel should not be open to the public at this time . After driving all day to get here we were greeted with an absolute disaster of a property.
Hotel is all under construction. No front entrance ,limited dirt / mud covered parking with construction equipment debris , noise and unhealthy heavy dust everywhere, there is no lobby , no working phone system, no breakfast, no assistance finding another place to stay , they refused any cancellation refund , or price reduction . We were directed to use the hotel next door for parking or if we wanted breakfast ( which , of course was unavailable )
The two staff members who checked us in from a random room down a rambling corridor were sympathetic but said we should have known the condition of this place from the website . NONSENSE..other guests trying to check in confirmed there was no warning about construction and were also shocked that this property was allowed to be open to the public .
All surrounding hotels were completely booked and we were too exhausted to keep driving.
I’m a Hilton Honors member and have stayed at Hampton properties everywhere for business and pleasure for over 30 years and never encountered anything like this.
Fortunately we booked through Expedia and after some discussions and confirmations of our situation, they provided refund assistance.
Be safe and steer clear of this place !
Domenick
1 nacht verbleven in mei 2024