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Beoordelingen van Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 807 van 1564 beoordelingen" "
Gastenscore: 8 - Goed. 331 van 1564 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1564 beoordelingen" "
Gastenscore: 4 - Matig. 121 van 1564 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 140 van 1564 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Glenn

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Delta Hotel dingetjes
De shuttlebus liet lang op zich wachten en als hij er was verwijs hij ons naar de volgende de eraan kwam waardoor we na 45 min. wachten nog eens 15 min. moesten wachten. De kamer was ruim en netjes ,maar na 2 dagen geen schoonmaak en ook geen handdoeken wissel ook moest ik vragen voor wc papier, douche gel en heb ik zelf de vuilbak geleegd. Het personeel was behulpzaam en vriendelijk ,maar het was ze teveel leek het. verder was het een goed hotel om te verblijven. Het bed was uitstekend.
7 nachten verbleven in december 2023
Reactie van TW op 8 jan 2024
Good Day, Thank you for staying with us. We appreciate your feedback and look forward to your return. Have a wonderful day.

8/10 – Goed

Diana

Prima wel jammer dat de ijsboxen niet werkten.
6 nachten verbleven in december 2023
Reactie van TW op 8 jan 2024
Good Day, Thank you for staying with us. We appreciate your feedback and look forward to your return. Have a wonderful day.

10/10 – Uitstekend

Cornelis

1 nacht verbleven in juni 2022

6/10 – Redelijk

scott

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
1 nacht verbleven in april 2024

10/10 – Uitstekend

VICTORIA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would stay here again
2 nachten verbleven in april 2024

10/10 – Uitstekend

TYLISHA

Reisde met een groep, Zakenreiziger
Positief: Voorzieningen
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
1 nacht verbleven in april 2024

10/10 – Uitstekend

Leona

It was excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2024

6/10 – Redelijk

reginald

Positief: Netheid, staat van de accommodatie en faciliteiten
The property was clean but the customer service could have been better. The parking situation is poor!
3 nachten verbleven in april 2024

8/10 – Goed

Jonathan

1 nacht verbleven in april 2024

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love this place. Weird location but beautiful property with reasonable rates
1 nacht verbleven in april 2024

8/10 – Goed

carlos

Reisde met familie
Only drinking water available after hours from vending machines which did not work...
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,We are very sorry to hear this, We do appreciate and value your feedback. We have vending on every floor including hydration stations, as well as a 24 hour market that has food and beverage. We apologize that you were not made aware of these amenities. Hopefully when you return we can show you our food and beverage options for after hours. Have a great day.

8/10 – Goed

Kindria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall nice property. Great location near the airport.
2 nachten verbleven in april 2024
Reactie van Jfrink op 22 apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 – Goed

Kindria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
1 nacht verbleven in april 2024
Reactie van Jfrink op 22 apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 – Goed

ALAN, Fredericksburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only issue was i needed new towels and never received them.
2 nachten verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 – Redelijk

Isabella

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
3 nachten verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 – Redelijk

Charles

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
1 nacht verbleven in april 2024
Reactie van J.Frink op 22 apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 – Ontzettend slecht

Brianna

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
1 nacht verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was very clean. The property is quiet even being so close to the airport. The staff is very friendly and welcoming. The staff really goes above and beyond. Our flight was early and our room was not ready yet. We were able to leave our bags at the front desk and explored the city. The shuttle to and from the airport was great. Pam is fantastic. She is so friendly and helpful. The shuttle to and from the airport is so convenient. Since we didn’t have a car. We were able to take the shuttle to the airport to catch the train into the city. On our last day in the city we took the train to the airport to catch our flight. Nichelle from the airport was so kind as to drive over our luggage from the hotel and met us at the airport. Everyone was exceptional. I would definitely stay here again.
2 nachten verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Dear Guests,On behalf of the entire hotel team, I want to thank you for sharing about your overall stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jason FrinkDirector of Front OfficeDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

8/10 – Goed

Robert, bradenton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noisy around the room at night and issues with checking in but overall a nice hotel.
4 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are sorry about the noise, we do have quiet hours policy in place and have security walking around to ensure noise control. We do look forward to your return. Have a wonderful day.

2/10 – Ontzettend slecht

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,We are extremely sorry that this has happened, and we apologize for any inconvenience this may have cost. We appreciate and value your opinion. We are sharing your feedback with our management team to get better scope on what occurred and why. We want to assure you that we take this matter very seriously and are investigating the matter.

4/10 – Matig

Channessa

Negatief: Staat van de accommodatie en faciliteiten
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are very sorry that has occurred. We have placed this room out of order and have processed a full refund. We thank you for brining this to our attention and assure you that we are working hard to fix this matter.

2/10 – Ontzettend slecht

Gerald

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was not cleaned during our entire stay. (4days) No clean linen or sheets or even the trash being taken out. I was told by the front desk that room services would not be available. I have stayed at this hotel several times and it has never been this bad. I will not ever stay at this hotel ever again. I should have my money refunded since I was basically a part of the staff during my stay!!
4 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,We are extremely sorry that this has happened. Our housekeepers do provide cleaning service for stayovers. We are looking into to this matter with the management team to see where we have opportunities. We will work hard to fix the issued that you have experienced.

10/10 – Uitstekend

Dayna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff made the stay!
2 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

2/10 – Ontzettend slecht

Tenishua

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Dear Guest,Thank you for providing details about your stay. I will use your feedback as a training opportunity for my team. I look forward to seeing you again.Thank you,Jason Frink

2/10 – Ontzettend slecht

Anthony

Reisde met partner
Negatief: Netheid
During breakfast we Had a 40 mintue wait until we were even greeted by a server. After ordering about 50 minute wait for coffees, which was delivered after our food…it was also very dirty in the restaurant. Yuk.
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day, We are very sorry for this. We appreciate and value your feedback and will work hard to fix the issues that you have experienced. Your feedback will be shared with management for deeper investigation in these matters.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is VERY LIMITED PARKING SPACES at this location!😒
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We usually have ample parking for all our guest, however when we host large groups inhouse, the parking is limited. We apologize if his has inconvenienced you in any way. We are committed to provide better service to all our guest.

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jasonf op 22 apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 – Goed

Brandy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Checking in was super easy. Restaurant staff could be a little faster.
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

4/10 – Matig

Kamrin

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

10/10 – Uitstekend

Shelton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet and clean
3 nachten verbleven in april 2024
Reactie van Jasnf op 22 apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

6/10 – Redelijk

James

Reisde met een groep
Positief: Personeel en service
Expedia had canceled my reservation months ago without telling me, but Jason Frink did everything to make it right. Without him, I would have been sleeping in my car for the length of my trip. He was a godsend.
4 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

10/10 – Uitstekend

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so willing to help. Also the staff in the restaurant very friendly
6 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

10/10 – Uitstekend

Jun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to stay to catch an early flight！
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

8/10 – Goed

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything clean and fresh
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

6/10 – Redelijk

Michael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room was not cleaned at all during our stay. That was the only negative part of our experience.
3 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We will work hard fix the issues that you have experienced. Have a great day.

8/10 – Goed

Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice there, nice & quiet & easy to geto from the airport
3 nachten verbleven in april 2024
Reactie van JasonF op 22 apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

2/10 – Ontzettend slecht

Malik

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incovenient and trash shuttle service
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We will work hard to fix the opportunities you have experienced. Have a great day.

6/10 – Redelijk

Travis

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

8/10 – Goed

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a nice stay at the hotel. Beds were comfy and service was nice, but the walls were thin, which meant that I could hear conversations from people in the room next to me at 3am. Downstairs restaurant was good, but menu prices were not the same as the amount I was billed. The location is fairly isolated from other places to eat/ drink, so be ready to use a ride sharing service to get to any attractions in town.
4 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 – Uitstekend

Adam

4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Brendon

Reisde met familie
Negatief: Personeel en service
Booked this hotel for wrestlemania weekend. Called at 10AM the day of check in to let them know we couldn’t check in until after midnight. I was told that was fine, they would check me in now and when I get to the hotel I just need to grab the room keys. We get to the hotel at 12:20 AM and explain what we were told. The guy at the front desk who claimed to be a manager said he wished we had come earlier because the hotel was overwhelmed and they didn’t have a room for me. When I said I was told earlier that I would have a room when I got here, the manager said the decision of the person I spoke to was overruled by a manager. When I asked why I didn’t get a phone call telling me that, he claimed to have not had my phone number. This guy didn’t offer to help in any way, and argued with me that a reservation doesn’t guarantee you a room. Isn’t that the point of a reservation? I get that it’s a busy weekend and we got to the hotel late, but if a customer does the right thing to call ahead and is told they will be good to go when they show up, a manager should not be able to overrule that. We had to drive 45 minutes to find a hotel with a room. By far my worst hotel experience.
2 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,We are extremely sorry that this has happened. We apologize for any inconvenience this has cost you. thank you for sharing your experience at our hotel. We're taking immediate action to address the issues raised, and we will work hard fix the issues that you have experienced.

6/10 – Redelijk

Michelle R

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Cold showers, too far from much, limited hours for food. Great employees. Odd location, not recommended for touring city.
4 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Airport Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 – Uitstekend

sheila

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Stayed for a quick 2 nights, but was quite content of the hospitality of the front desk personnel. All were very pleasant and made of habit of knowing your name and greeting you by name each time they saw you. Hotel was immaculately clean, including the room and the surrounding area. It was such a short stay didn’t get a chance to indulge in any of the other amenities. But will definitely stay again if and when I come back to Philly.
2 nachten verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 – Uitstekend

ziy

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kelley

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience.
1 nacht verbleven in maart 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 – Uitstekend

nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great and helpful
1 nacht verbleven in april 2024
Reactie van TW op 23 apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.