I arrived at 11:30am, and they said my room is ready, but if I'm checking in before noon, then I have to pay 25$ extra. Not a great start, and not how I expect treatment for an "honors" member. Then I get to the room, it was on the street side, super noisy (although I was on the 9th floor). I couldn't sleep, I could hear every single car, truck, bus, you name it, that was passing by. It was horrible. I kept getting woken up startled by passing vehicles. As if that was no enough, the room's alarm rings at 5:30am because they did not clear the alarm from the previous guest.
I wake up to make a coffee, and the coffee machine was not cleaned. It still had a used coffee bag from the previous guest, which made me think, have they cleaned anything else in this room? have they changed the sheets? Overall, a horrible experience, and not one you would expect when you have paid 250$ for the night.
