Exterieur
Beschikbaarheid controleren

Beoordelingen van Hilton Philadelphia City Avenue

4 out of 5
Hilton Philadelphia City Avenue
4200 City Avenue, Philadelphia, PA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 447 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 287 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 1003 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ria or layne

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in april 2024

6/10 – Redelijk

Narisse, Freeport

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was great.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Samantha

Got here an hour and a half after check in and room was NOT ready
1 nacht verbleven in april 2024

8/10 – Goed

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An older hotel that is not close to downtown. The staff were wonderful. The restaurant was amazing. I was happy to eat there rather than get my car and try to find someplace.
1 nacht verbleven in april 2024

10/10 – Uitstekend

DANIEL

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Eitan

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The room was NOT clean and the chair in the room was in terrible shape and missing wheels. The carpet was not vacuumed had small debris visible in it and there are little white stains on the walls. Really offputting. I told the front desk three times about it over the first night and day and so far they haven't fixed anything.
2 nachten verbleven in april 2024

6/10 – Redelijk

Quinci Bone't

Zakenreiziger
The furniture is dated, with headboards that are worn and chairs with holes. On a positive note, the staff were welcoming and responsive to most concerns.
3 nachten verbleven in april 2024

6/10 – Redelijk

Jonathan

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall building can be a bit cleaner, check in at 4pm wasn’t ready till 6pm. Finally got to the room, fridge has ash in it, shower gel is out stains on the floor but overall not bad for a quick stay but you can tell they rushed through the cleaning of the room and short of cleaning staff.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jason, Chapel Hill

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place with free on street parking.
1 nacht verbleven in april 2024

6/10 – Redelijk

Sheryl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking is free along the street and is a nightmare to find a spot unless you use valet parking for $15 a night. I had breakfast in their restaurant. It's overpriced and the young lady working there was standoffish. One of the lamps next to the bed had a flickering light and the USB ports didn't work.
2 nachten verbleven in april 2024

6/10 – Redelijk

Valerie

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Ramon

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Brooke

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
We arrived at 530p.m. and our room wasnt ready until 7pm. The first room we were given had an air purifier in it because the previous occupants were smokeing weed. This was not ok as we were traveling with 2 five year olds. So we waited an additional 30 min for a different room. We were offered zero compensation for the wait and still had to pay for offsite parking. The hotel itself was nice and conveniently located to shops and dining. but the initial check in was a nightmare
2 nachten verbleven in april 2024

6/10 – Redelijk

Diana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel room bathroom was not clean
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

1 nacht verbleven in maart 2024

8/10 – Goed

Kechia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and quiet, only a few momenys of.... that could be better. The sprayer in the shower was leaky and there were no cups in my room. Other than that, it was great.
1 nacht verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 24 mrt 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 – Redelijk

Humaira

Reisde met partner
Negatief: Netheid, voorzieningen
The hotel room carpet was very old and almost mouldy. The body wash bottle was empty. Overall, it wasn’t bad but it was not worth the price. Will not book at this location again.
2 nachten verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 24 mrt 2024
We do apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel. Thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest Services

6/10 – Redelijk

Gregory

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The grounds and the streets had trash everywhere. There was trash and garbage in the shrubs and on the grass from the afternoon we hit till the following afternoon. We arrived on a Thursday. The trash in the streets is what it is but at least clean the your area of the streets in front and around your property once you do chose to clean your property
2 nachten verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 24 mrt 2024
We do apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel. Thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest Services

10/10 – Uitstekend

Helen

1 nacht verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 8 apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest Services

4/10 – Matig

Dolores

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

8/10 – Goed

Asia

Nice hotel
1 nacht verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

8/10 – Goed

Vladimir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice spot, in between all the popular areas
2 nachten verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

6/10 – Redelijk

Carmella

1 nacht verbleven in maart 2024
Reactie van Hilton Philadelphia City Avenue op 24 mrt 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 – Redelijk

Vernon

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Hilton Front Office Team op 30 mrt 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

8/10 – Goed

Brooklyn

Zakenreiziger
Positief: Personeel en service, voorzieningen
Check-in was quick and easy, staff are all friendly and very accommodating. Rooms need TLC. Wallpaper is peeling, cieling cracking, headboard ripped, armrest ripped, bathroom vanity front peeling off. Room is clean, though.
1 nacht verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

10/10 – Uitstekend

Quina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love it here will be coming again
1 nacht verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay.
1 nacht verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 – Uitstekend

Kimberly

2 nachten verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 24 mrt 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

4/10 – Matig

Martin

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
No hot water, took 3x complaining to get it fixed. Heard from others that they had water issues too. Room is not up to Hilton standards, even below comfort inn etc. Phone was damaged so only speaker worked, stains on furniture. Lobby looks new but rooms are old. I won’t be staying here again.
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

10/10 – Uitstekend

Jodi, YONKERS

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lobby and dining facilities are nice. Most of the staff is helpful and nice.
1 nacht verbleven in februari 2024
Reactie van Hilton Front Office Team op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 – Uitstekend

Thelonius

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was nice and comfortable
3 nachten verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hilton Philadelphia City Avenue op 30 mrt 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing service and peaceful.
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

andrea

Reisde met partner
The property was very clean and odorless. I really enjoyed my stay
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This just might be my new favorite go to hotel when in Philly. Not only is it close proximity to my son but it was super clean and the customer service was on point.
2 nachten verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Ranaya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean & quiet. Staff super friendly & helpful
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Hotel! Enjoyed the restaurant/bar being in the lobby. Staff was really nice too. Overall I would recommend the stay here.
2 nachten verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 – Redelijk

Elizabeth

Reisde met familie
Negatief: Voorzieningen
Was a clean room, nice staff, they said they didnt have extra TP, and the pool had no heat
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice
It was very nice
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 – Redelijk

Sandra

Positief: Netheid
Negatief: Personeel en service
lack of front desk service,
1 nacht verbleven in januari 2024
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel and staff; thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

8/10 – Goed

Heidi

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Service excellent despite conditions
The hotel staff was very kind and accommodating to me as I traveled alone with my two small children. The room was clean and had everything we needed. I was suprised by the deteriorating condition of the room-ripped desk chair, ripped carpet, unraveling/ripped sheets.
1 nacht verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 7 feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! However, we do apologize we were not able to provide you with the quality of a room that you have come to expect from Hilton. We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 – Redelijk

Kathleen

1 nacht verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 2 jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest Services

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 2 jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest Services

4/10 – Matig

Marilyn

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a roach in the elevator, black mold in the shower, hair on the towels and the sheets had yellow stains on them. Overall the cleanliness felt like it was lacking.
1 nacht verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 25 dec 2023
Our apologies that your guest room was not up to standard of cleanliness you have come to expect with Hilton. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean and comfortable for our guests. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.Catherine StaffordDirector of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Tracy Ann

1 nacht verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 2 jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest Services

6/10 – Redelijk

Keith

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hilton Philadelphia City Avenue op 27 dec 2023
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. Thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

6/10 – Redelijk

charles

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
DIsappointed
We were disappointed for a Hilton hotel.We stayed 5 days and they did not even have a toilet paper holder.The paper was on the floor. 2 days they did not pick up trash.No cups in bathroom.They had soap , no conditioner and 2 lotions.
5 nachten verbleven in november 2023
Reactie van Hilton Philadelphia City Avenue op 25 dec 2023
Our apologies that your guest room was not up to standard of cleanliness you have come to expect with Hilton. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean and comfortable for our guests. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.Catherine StaffordDirector of Guest ServicesHilton Philadelphia City Avenue

10/10 – Uitstekend

Loretta

1 nacht verbleven in november 2023
Reactie van Hilton Philadelphia City Avenue op 25 dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

2/10 – Ontzettend slecht

AHMER ALI

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AVOID THIS PLACE. My recent experience at Hilton was an utter disaster, to say the least. From the moment I checked in until my departure, the entire ordeal was marred by appalling standards and abysmal service that left a sour taste in my mouth. First and foremost, cleanliness—what an absolute debacle! The room I was assigned looked like it hadn’t seen a vacuum cleaner since last guest. I got allergic reaction to my eyes, red and swollen, only good thing happen that the hotel changed my bedsheets and towels right away and it helped, but that where all good about this hotel ended. Housekeeping? What housekeeping? They were seemingly a mythological entity as my requests for a clean-up fell on deaf ears. Not only was the room neglected, but it seemed the staff had abandoned any pretense of fulfilling their duties. If they pickup garbage bin, they do not provide fresh towels, and if they do it will be only two medium size, nothing for hand or shower. No vacuum at all for entire stay. Oh, and breakfast! The serving staff's incompetence. They couldn't even take a proper order if their lives depended on it. It was like playing a game of culinary roulette, unsure of what might actually appear on the plate. The front desk staff's disregard for guest requests was baffling. Multiple times I asked for the room to be cleaned, yet it felt like I was speaking into the void. my stay at Hilton was a symphony of incompetence and neglect. such disregard for basic hospitality standards.
Reactie van Hilton Philadelphia City Avenue op 1 dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.Catherine Stafford Director of Guest Services