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Beoordelingen van Renaissance Philadelphia Downtown Hotel

4 out of 5
Renaissance Philadelphia Downtown Hotel
401 Chestnut St, Philadelphia, PA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 561 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 106 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1000 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Henri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
1 nacht verbleven in juni 2018

10/10 – Uitstekend

Jack

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Lots to do within three blocks of the hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2nd stay here and we still love it!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Kristi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience- walked to dinner, great night’s sleep, safe and easy
1 nacht verbleven in april 2024

8/10 – Goed

Jerome

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was large and comfortable. The location is fantastic for seeing the historical sites of Philadelphia. Rooms are priced on the higher end and valet can be used for about $50 per day including tax. Tip is extra but they are friendly and will load/unload your bags. I would stay here again.
2 nachten verbleven in april 2024

6/10 – Redelijk

Kendall

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I’m sure everything was state of the art when it was made but it looks like nothing has been updated since then. Don’t get me wrong. The place is nice but the pool definitely needs updated parts of the bottom were cracking enough where you could possibly cut your feet they got rid of the hot tub that it shows online. I can’t speak for in between guests, but when we put the cleaning request placard on the door, none of the bedding was changed.
3 nachten verbleven in april 2024

6/10 – Redelijk

CHRISTOPHER

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location is exceptional. A few blocks from all the major historical sites. Plenty of restaurants from fine dining to hole in the wall gems within a few blocks. Staff is very pleasant and helpful, but seems they need better overall training and supervision.
4 nachten verbleven in april 2024

8/10 – Goed

Jewel

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful room with a great shower and terrific view. Super dog friendly. Hotel staff were nice and helpful. Cafe and restaurant very convenient in the morning in the hotel with a lot of great restaurants and sight seeing in the area while being walkable. Only drawback is the level of noise at night - the street noise was loud and every time someone on the floor slammed their door at night it was jarring and loud; for a light sleeper this was worth taking a star off and if I was a deep sleeper it would be 5 stars.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mostafa

1 nacht verbleven in april 2024

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Beth, Allentown

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in the Old City Section of Philadelphia, within walking distance of museums and several Philadelphia Highlights Parking lot is just around the corner
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Humayun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great please for staying to explore the historic city
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a wonderful place to stay! Everyone was knowledgeable and kind.The room was quiet, clean and beautiful. We truly enjoyed our visit to PA.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Daniel

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Michelle

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Steven

1 nacht verbleven in maart 2024

4/10 – Matig

Norma

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room’s furniture was old and dirty. The Bathtub did not drain. There was an odor in the room. In overall, the hotel felt dusty and unkept.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Felecia, Brooklyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easily able to check in early. Great location!
1 nacht verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

4/10 – Matig

Kimberly

Positief: Netheid
I was disappointed with the guest service during check-in. Additionally, I was displeased to be informed that my car was parked in front and had to come down to it, even though I did not request valet parking to do so at that time.
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assistant Front Office Manager op 27 feb 2024
Good day Ms. Kimberly, that doesn't sound like the typical experience at our hotel, we are known for our guest service from the time you arrive until you leave at the end of your stay. I'm very sorry to hear of this experience as it is certainly not our norm. It is my sincerest hope that you'll allow us another opportunity to improve upon your experience with Renaissance Philadelphia Downtown Hotel. Warmest Regards

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great. Check in was easy and staff were friendly. The furniture is a little old and need update.
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Yamileth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked that the staff was super nice, every time I called the front desk they always answered and always ready to help! Definitely would return! Very good place to stay with children.
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

David

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was spacious. Gym and pool were nice. I liked the walking distance to the Liberty Bell and convenience stores
4 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

8/10 – Goed

Gisel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was great the people were nice and I highly recommend!
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Clean !!
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Stephen A

3 nachten verbleven in februari 2024

6/10 – Redelijk

Ashley

Reisde met partner
Positief: Personeel en service
Our stay at the Renaissance was average. The people were the best and the most helpful. Our room was average, it felt dark and unclean. The bathroom socket was not safely secured into the wall. There was mold in the shower. The beds were uncomfortable, we woke up both days with back pain due to how hard the beds were. We enjoyed being able to walk around the downtown and to be close to the Old City.
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Jona

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Amazing property! Great food and customer service.
2 nachten verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is stunning! The rooms are beautiful, clean modern and spacious. Literally had the best time ever stay here for the weekend. Thank you for a fantastic stay.
1 nacht verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Nathan

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just returned from an overnight stay at the Renaissance downtown hotel and it was great! The front desk was so helpful and even let us check in early. The pool which was heated to 90 degrees was a hit with my two kids. There were plenty of great restaurants in walking distance. We were even treated to breakfast which was delicious. I would definitely recommend this hotel.
1 nacht verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Ilya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property with big rooms and good gym.
1 nacht verbleven in februari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Ruth

1 nacht verbleven in februari 2024

8/10 – Goed

Ashley

Reisde met familie en kleine kinderen
Positief: Personeel en service
Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.
1 nacht verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Alyssa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.
2 nachten verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Beverly

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and friendly staff
1 nacht verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Brittney

1 nacht verbleven in december 2023
Reactie van Cody Statler, Assisant Front Office Manager op 5 mrt 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Uitstekend

Shea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tsuimei

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Marlene

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Nia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

8/10 – Goed

Pete

Positief: Netheid, personeel en service
Good location
2 nachten verbleven in november 2023
Reactie van Cody, Assistant Front Office Manager op 29 nov 2023
Thank you for your review! We appreciate you taking the time to share your experience. We look forward to having you with us again soon. Thanks for choosing Renaissance Philadelphia Downtown Hotel!

10/10 – Uitstekend

sehyun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
parkview and indoor pool
2 nachten verbleven in november 2023
Reactie van Cody, Assistant Front Office Manager op 29 nov 2023
Thank you for your review! We appreciate you taking the time to share your feedback, and look forward to having you with us again soon at the Philadelphia Renaissance Downtown Hotel.

6/10 – Redelijk

Bethany

1 nacht verbleven in november 2023
Reactie van Cody, Assistant Front Office Manager op 23 nov 2023
Thank you for sharing your review of our property. We appreciate your feedback. We pride ourselves on customer satisfaction. Please let us know how we could have made your experience a 9 or a 10.

2/10 – Ontzettend slecht

Johnny

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Upset
Let me start by saying that we chose this hotel for my fiancé and I anniversary. For some reason our days were confused. We were supposed to stay Friday and Saturday the 10&11, when I called they said we were supposed to stay the Thursday to Friday 9 &10. I was extremely upset that the customer service rep couldn’t help us out in any way. She told me I would have to do a new reservation and that I would have to pay the previous stay also. She didn’t try to help us out at all. I asked to speak to a manager she told there none available. I’m very upset that no one could help us out. Then I get home and I get bill for more then I would have to stay for. I would really appreciated if a manager from the hotel would give me a called to resolve this situation cause I think it was poor customer service. It ruin my anniversary weekend with my fiancé. My name is John Acevedo my cell number is 302-943-4779. You immediate attention to this matter would be greatly appreciated. Thank you.
1 nacht verbleven in november 2023
Reactie van Cody, Assistant Front Office Manager op 17 nov 2023
Thank you for taking the time to share your review of our hotel. We are saddened by the outcome of your experience and it is our sincerest hope that you'll allow us an opportunity to improve upon your experiences in the future, should your travels bring you back to the Philadelphia area. Warmest Regards.

10/10 – Uitstekend

Jen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for excellent customer service! From the team in the phone, to the amazing front desk and the manager. You are lucky to have such a great knowledgeable staff . Thank you again
2 nachten verbleven in november 2023
Reactie van Cody, Assistant Front Office Manager op 17 nov 2023
Thank you for taking the time to share your review. We are glad to hear that our team was able to provide the experience one can expect from the Philadelphia Downtown Hotel. Until Next Time,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Cody Statler, Assistant Front Office Manager op 5 nov 2023
Thank you for your review, we are glad you enjoyed your stay! Until next time...