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Beoordelingen van The Logan Philadelphia, Curio Collection by Hilton

4.5 out of 5
The Logan Philadelphia, Curio Collection by Hilton
One Logan Square, Philadelphia, PA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 575 van 1052 beoordelingen" "
Gastenscore: 8 - Goed. 189 van 1052 beoordelingen" "
Gastenscore: 6 - Redelijk. 140 van 1052 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1052 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1052 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff, very clean, loved the pool area
1 nacht verbleven in april 2024
Reactie van Courtney op 30 apr 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Courtney op 30 apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

8/10 – Goed

Noa

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Nice hotel. They didn’t change the sheets once during our 3 day stay. Other than that, no complaints
3 nachten verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you again!

6/10 – Redelijk

Cynthia

Reisde met familie
Positief: Personeel en service
The room was a little run down. There was no conditioner or moisturizer in the bathroom. I paid extra for breakfast included, but to take advantage of breakfast you have to dine in the restaurant.
2 nachten verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. We hope to welcome you again!

8/10 – Goed

Brenda

Reisde met huisdieren, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel is very nice the rooftop is very nice but one of the staff was rude and also the restaurant one staff member was not nice. He lied about the reservations I did it with the website. Just to be clear it was two male hosts that were rude. To the managers make sure the hosts are nice to people staying at the hotel.
2 nachten verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Hanan

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super pretty, and friendly
1 nacht verbleven in april 2024
Reactie van Courtney op 29 apr 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 – Uitstekend

Zhiyong

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 – Uitstekend

Denise

Positief: Staat van de accommodatie en faciliteiten
Everything was very clean. The staff was friendly.
1 nacht verbleven in april 2024
Reactie van Courtney op 23 apr 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 – Uitstekend

Robin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience!
2 nachten verbleven in januari 2024
Reactie van Courtney op 23 apr 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 – Uitstekend

Kenya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about the Logan is fantastic except the parking it is highway robbery! I stayed there for one night and my family came to pick me up for dinner and because they were there over an hour waiting me they were charged $65 for parking as was I. I understand why i was charged but not my family who lives in the area and only came to carry me out for dinner. Be mindful when arriving.
1 nacht verbleven in februari 2024
Reactie van Courtney op 23 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Won Suck

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Modern vibes, friendly staff. Room a little dated for a 5-star hotel.
2 nachten verbleven in april 2024
Reactie van Courtney op 17 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you again!

6/10 – Redelijk

Telisha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property guarantees 4 pm checkin and that is a lie. We came in at 4:20 and our room still wasn’t ready . After a 30 min wait we were put in a smaller room for a few hours that smelled like mildew. around 6:30 pm we were put in our correct room. It was very disappointing. The hotel appeared to be full an have 3 events and did not have enough staff to accommodate the extra workload. The restaurant in the hotel (ground floor) is lovely and the staff is lovely. The rooftop bar just has snack but if you make a reservation in advance you can get a table with a fire pit that is really nice. The view of Logan circle is really great as well. The hotel is a 15 min walk from the market which is fantastic and an even shorter walk from a handful of museums. The rooms in the hotel are sadly outdated but the common areas ( restaurants, spas, gym, indoor pool) are much more updated and beautifully decorated. Overall the outdated rooms and poor planning at check in docked this hotel a few stars. The location, amenities, and staff outside of the reception area are top notch
2 nachten verbleven in april 2024
Reactie van Courtney op 15 apr 2024
Thank you for taking the time to provide us with feedback about your recent stay at our hotel. While we're pleased to hear that you found the common areas nicely decorated, and that you enjoyed the fountain views and location, we regret that your overall experience was marred by several shortcomings. Please reach out to us directly if there is anything more we can do to address your experience. We hope you will consider staying with us in the future.

4/10 – Matig

Anita

When we arrived after traveling all day our room was not ready (4pm). We waited 2 hours for a phone call from the front desk person who said they would call us the minute the room was ready – when we went up to the desk they rudely said yes it was. Then when we got to the room, it had not been cleaned. The bathroom in particular was filthy – for the cost of this hotel. It was very disappointing.
3 nachten verbleven in april 2024
Reactie van Courtney op 17 apr 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Karina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay here, lovely staff, very accommodating. We got snowed in and they helped us extend our stay for an extra night with no trouble. Lovely pool, great spot for those with kids.
1 nacht verbleven in januari 2024
Reactie van Courtney op 15 apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a fabulous stay at The Logan!
1 nacht verbleven in maart 2024
Reactie van Courtney op 15 apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 – Uitstekend

Samir

4 nachten verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 – Uitstekend

Delmar

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The park next to it beautiful place
1 nacht verbleven in april 2024
Reactie van Courtney op 9 apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

8/10 – Goed

Kate

2 nachten verbleven in maart 2024
Reactie van Courtney op 29 apr 2024
Thank you for your rating! We hope to welcome you again!

8/10 – Goed

Xiaoye

1 nacht verbleven in april 2024
Reactie van Courtney op 29 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us.

10/10 – Uitstekend

Jed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Courtney op 9 apr 2024
We are glad you enjoyed your experience to leave a 5-star rating.

4/10 – Matig

Erin

Positief: Personeel en service
Negatief: Netheid
Stains on bed. Metal on the corner of a wall cut me deep. dusty room. Elevator was under construction at night. There were a lot of loud teens walking around in the lobby.
1 nacht verbleven in maart 2024
Reactie van Courtney op 9 apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.

10/10 – Uitstekend

Marty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I appreciated the friendly staff and convivial lounge areas as well as the billiard room. I have children attending college in the area and will return to The Logan.
1 nacht verbleven in maart 2024
Reactie van Courtney op 9 apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My and I had an amazing time at this hotel. It was very convenient location. The only fault was that the parking overnight was extremely high - $70. We got lucky the last night and found street parking, after 8pm it's free.
2 nachten verbleven in maart 2024
Reactie van Courtney op 9 apr 2024
We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

2/10 – Ontzettend slecht

Jennifer

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don't know where to begin. Imagine traveling for 2 hours and all you want to do is take a hot shower but once you are there and already in the shower you realize that the shampoo/conditioner and body wash on the walls were EMPTY. So, I walked away, showering with just water, and couldn't brush my hair till the next day. We saw housekeeping and asked for more of all three, but to my surprise, they again handed me lotion instead of conditioner. We asked for more towels, and that sadly came 24 hours later. The room was never cleaned, and poop stains in the toilet bowl, hair on the sheets. When my husband opened up the pull-out sofa in the room, there was puke and stains on the sheets from a prior person who stayed in the room (ATTACHED Photos). -Rooms were dirty, dingy and smelled. -No vending machines or snack stations. Not sure how anyone would drink water if they didn't bring their own. -No one answers the phone at housekeeping or the front desk. Upon check-out, we were charged $100 for someone else's drinks at the bar which is NOT OKAY. I mentioned it to the woman at the front desk, and she said she would "look into" it. I would never stay here again; I am honestly surprised there are as many good reviews as there are. The hotel lacks so much in so many ways and it could be so much more. The only nice parts of this hotel are the valet men who are super friendly and the location.
2 nachten verbleven in maart 2024
Reactie van Courtney op 2 apr 2024
We want to sincerely apologize for the extremely disappointing experience you had during your recent stay at our hotel. Your feedback is deeply concerning, and I want to assure you that we take it very seriously. Your satisfaction is important to us, and we will do everything we can to regain your trust and confidence in our hotel. If there is anything else we can do to rectify the situation or if you would like to discuss your experience further, please reach out to us directly.

10/10 – Uitstekend

Breezy, South Jordan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. The suite was spacious and comfortable and we had an amazing view of the Sawnn Memorial Fountain. I would book again and would recommend to others.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
We're thrilled to hear that you enjoyed our spacious room and the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

4/10 – Matig

Michael

1 nacht verbleven in maart 2024
Reactie van Courtney op 23 apr 2024
We’re sorry your 2-star experience didn’t match our high service expectations. Please feel free to reach out to us at directly with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

8/10 – Goed

Ryah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Courtney op 2 apr 2024
Thank you for your rating! We hope to welcome you again!

8/10 – Goed

Ling

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No free wifi is the only thing unexpected.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for sharing your feedback. We appreciate your insights as they help us continually improve our services and offerings.

8/10 – Goed

Ronna

1 nacht verbleven in maart 2024
Reactie van Courtney op 23 apr 2024
Thank you for your rating! We hope to welcome you again!

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well kept.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 – Uitstekend

Lillian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location.
2 nachten verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
It's wonderful to know that you appreciated our convenient location. We look forward to welcoming you back for another memorable stay in the future!

4/10 – Matig

ivan

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property looks good but it's housekeeping was poor, staff is not well prepared, they sent me to a room that smelled like vomit and first refused to change my room, after I asked them to speak to the manager they did, very unprofessional, the hotel is nicely decorated and doesn't feel old but it's not cleaned properly, also there's some sort of bar in the building and you see people coming in and out, would not recommend for families.
1 nacht verbleven in maart 2024
Reactie van Courtney op 9 apr 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Aaron, Philadelphia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to stay in the city
2 nachten verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 – Uitstekend

Brittani

Reisde met partner
Very clean and charming.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 – Uitstekend

Allison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel, really great place to stay for a weekend. Immaculate hotel and awesome hospitality by the staff. Thank you for a wonderful stay.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you so much for your kind words! We're thrilled to hear that you loved your stay at our hotel and found it to be a great place for a weekend getaway. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are quiet, very spacious and well appointed. The location is in a beautiful section of Philadelphia and is a short walk to the Parkway and the Art Museum.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for your review, Patricia! We're thrilled to hear that you enjoyed our spacious room and the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and quiet. We had a great view from our room. We were walking distance to great restaurants and The Art Museum. This was my second stay since I loved my first stay. The staff was attentive. Housekeeping cleaned the room when they said they would.
2 nachten verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for returning for a second stay and for your kind words about our attentive staff and efficient housekeeping services. We can't wait to welcome you back for another enjoyable visit in the future!

6/10 – Redelijk

Kevin

Reisde met familie
For a 5 star hotel this place was very uncoordinated, housekeeping missed basics like placing towels in the room or vacuuming. By third day we were out of toilet paper with no refill. Front desk was very responsive however just seemed like a very 3 star experience overall.
4 nachten verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. Thank you for bringing these matters to our attention. Please reach out to us if there is anything more we can do to address your experience. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Melissa

Reisde met een groep, Reisde met familie en kleine kinderen
Always clean and professional. So clean and guest services go beyond. I keep coming back!
1 nacht verbleven in maart 2024
Reactie van Courtney op 28 mrt 2024
We are so happy to hear you enjoyed your stay, and that you had such a positive experience with our team. We look forward to welcoming you back again soon!

6/10 – Redelijk

Andrew

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Outrageously overpriced (on site restaurants [$85 steaks] & and balcony [$10 per person]). Valet overnight parking is $69 per night. Nearby garage is $55. We've all seen these types of hotels; great location, average decor & rooms...pricing beyond what it's worth. Buyer beware.
2 nachten verbleven in maart 2024
Reactie van Courtney op 28 mrt 2024
Thank you for sharing your feedback regarding your recent stay with us. We apologize if you found our on-site restaurant prices and balcony fees to be higher than expected. Our pricing is determined based on various factors including quality ingredients, service standards, and operational costs. We value your insights and take your comments seriously as they help us continually improve our services and offerings.

8/10 – Goed

Sylvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
S
1 nacht verbleven in maart 2024
Reactie van Courtney op 25 mrt 2024
Thank you for your rating! Please let us know how we can improve our rating by reaching out to us. We hope to welcome you again!

10/10 – Uitstekend

Diego

1 nacht verbleven in maart 2024
Reactie van Courtney op 15 apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Friendly staff. Not sure how their room service works but the restaurant affiliated with the hotel in the lobby, “ urban farmer” was great.
3 nachten verbleven in maart 2024
Reactie van Courtney op 25 mrt 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 – Uitstekend

Verónica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un hotel muy bonito, cómodo. La gente muy amable y te queda cerca todo lo que debes conocer.
1 nacht verbleven in maart 2024
Reactie van Courtney op 21 mrt 2024
It's wonderful to know that you appreciated our convenient location, impeccable cleanliness, and excellent facilities. We look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

Rachael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were in Philly on a college visit . We had a last minute addition and we easily upgraded to a suite. The room was nice and clean and well appointed. The hotel was in a great location and was a perfect spot for us
1 nacht verbleven in maart 2024
Reactie van Courtney op 18 mrt 2024
It's wonderful to know that you appreciated our convenient location, impeccable cleanliness, and excellent facilities. We look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in maart 2024
Reactie van Courtney op 13 mrt 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Courtney op 13 mrt 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met familie
We had a quick and easy check in process. Valet was quick to help with our vehicle and there was no wait time at the desk to check in.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Courtney op 13 mrt 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

8/10 – Goed

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Courtney op 7 mrt 2024
Thank you for your rating! We hope you visit us again soon!