Een buitenzwembad

Beoordelingen van SUN & MOON, Urban Hotel

4 out of 5
SUN & MOON, Urban Hotel
# 68, Street 136 and 15, Phsar Kandal 1, Phnom Penh

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 445 van 784 beoordelingen" "
Gastenscore: 8 - Goed. 247 van 784 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 784 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 784 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 784 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms, amazing pool, super friendly staff and an excellent location to visit Phnom Pehn! I would definitely come back if I were to pass through Phnom Penh again!
3 nachten verbleven in november 2019
Reactie van Gm op 21 nov 2019
Thank you so much for your amazing review and comments. We are grateful that you have chosen our hotel and we hope to see you back again soon! Stay. Inspired Noel O Furrer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel in de stad, levendig en gezellig
Gezellig met rooftop bar. Midden in de stad en genoeg te doen in de omgeving.
4 nachten verbleven in maart 2018
Reactie van GM op 16 mrt 2018
Thank you so much for your kind review! We truly appreciate your time to write about us and we hope you enjoy your stay at SUN & MOON, Urban Hotel! We look forward to welcome you again soon. Stay. Inspired Noel Furrer

10/10 – Uitstekend

Walter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is prima, infinity pool prachtig, omgeving zoals heel Phnom Penh
1 nacht verbleven in februari 2018
Reactie van GM op 6 mrt 2018
Dear Walter Thank you for your kind review and comments about us. Its great that you have taken the time to write about us! We hope to see you back at our hotel soon again! Stay. Inspired Noel Furrer

8/10 – Goed

josse, Bilzen B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk designhotel
Zeer aangenaam hotel, overvriendelijk personeel, behoorlijk ontbijt en prachtige omgeving rond zwembad, centrale ligging.
4 nachten verbleven in februari 2018
Reactie van GM op 1 mrt 2018
Dear Josse Thank you so much for your great review and amazing words! We are happy that you have stayed with us and hope to welcome you back soon! Stay. Inspired Noel Furrer

8/10 – Goed

Joost, Rotterdam

This hotel is good, but at what cost?
First of all I want to make clear that this is a very fine hotel. Staff is professional, everything is design and the overall experience of your stay is good. However, the somewhat clinical treatment and service don't live up to the rates the hotel charges for its rooms. This hotel caters to the business class in an area of Phnom Penh rife with hostess bars. There is also an elaborate guest policy seemingly aimed at regulating (not preventing) sex tourism at the hotel. The hotel's policies and location undermine the classiness it wants to offer and the price reflects what you see, rather than what you get when staying here. Therefore I don't recommend it.
Reactie van GM op 6 feb 2018
Thank you so much for your kind review and subjective comments. We truly appreciate it. Stay. Inspired Noel Furrer

10/10 – Uitstekend

Roel, Venlo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Erg mooi en trendy hotel!
Erg mooi en trendy hotel!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Urban in Phnom Penh
Top hotel, mooi nieuw en in vergelijk met de hotels in de buurt geweldig

8/10 – Goed

Charles, Cincinnati

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
13 nachten verbleven in maart 2024
Reactie van The Management op 20 mei 2024
Dear Mr. Charles,Thank you so much for this good rating expressing your good satisfaction while staying at our property.While looking forward to welcoming you again in the near future.

10/10 – Uitstekend

Pradip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sun & Moon is a real urban hotel. Clean and colourful. Staff members at the front desk are very friendly and efficient. I must mention Silklyn. She managed my check in process so smoothly and efficiently, I was amazed. They have a very good air-port transport service as well. I enjoyed my stay in Sun & Moon.
2 nachten verbleven in april 2024
Reactie van The Management op 30 apr 2024
Dear Pradip,Thank you so much for such a subtle use of phrase expressing all the great atmosphere that you had received while staying at our property.We are delighted that one of our talents, Sieklyn, had played a professionally key role in making your stay memorable. While looking forward to welcoming you again in the near future.

10/10 – Uitstekend

Richard, Perth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to night-life no Money on taxis
5 nachten verbleven in april 2024
Reactie van The Management op 24 apr 2024
Dear Mr. Richard,Thank you so much for your great compliment about our property after a recent stay.Your kind feedback signifies one of the intriguing truths, that is undeniably valued by most of our guests, the centralized location of the hotel where all attractions are just within walking distance including to the Mekong River Bank as well as the Royal Palace...We once again extend our gratitude to you for being our VIP while visiting Phnom Penh and we look forward to welcoming you again.

8/10 – Goed

Kin

1 nacht verbleven in april 2024
Reactie van The Management op 9 mei 2024
Dear Kin,Thank you so much for your kind compliment about our property in overall through your good rating.We shall be delighted to welcome you again in the near future with the aim of bringing up your experiences to a greater level and if there is any assistance you may need, please feel free to let us know.

10/10 – Uitstekend

richard, Pompano beach

Positief: Netheid, staat van de accommodatie en faciliteiten
Friendly very trendy hotel with big rooftop pool. Expensive food however. Easy to get tuktuk anywhere. Big rooms
2 nachten verbleven in maart 2024
Reactie van Nun Sida - Resident Manager op 1 apr 2024
Dear Mr. Richard,Thank you so much for your great compliments in overall about our property.We are happy to learn that you had all the good moments here and we look forward to welcoming you again in the near future.

8/10 – Goed

Akihiro

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good Location for Bar hopping
3 nachten verbleven in maart 2024
Reactie van Nun Sida - Resident Manager op 5 mrt 2024
Dear Akihiro san,Thank you so much for your kind compliment after a recent stay at our property.We are delighted that you had all the good moments here and we look forward to welcoming you again in the near future.

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Voorzieningen
This is a beautiful hotel in the heart of the city. It’s in a great location as you can walk to a lot of sight seeing locations and markets. At night, with a lot of bars on the street, there was a lot of activity… some good , some not so good. Overall, nice hotel with great service!
4 nachten verbleven in februari 2024
Reactie van Nun Sida - Resident Manager op 5 mrt 2024
Dear Paul,Thank you so much for your great compliment about our property.The entire team looks forward to welcoming you again in the near future.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked being in the heart of Phnom Penh amongst the action with a great variety of bars and places to eat. It is hot but cannot do anything about that and the staff are a credit to the hotel. I will for sure be back again this year. Thank you
3 nachten verbleven in februari 2024

8/10 – Goed

SHINOBU

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スパがある フロントスタッフが愛想がよい コンビニや飲食、マッサージなど近くにあり便利
3 nachten verbleven in januari 2024
Reactie van Nun Sida - Resident Manager op 2 feb 2024
Dear SHINOBU,Thank you so much for your kind compliment toward our property, mainly about the friendliness of our talents.We are delighted that you had a good stay and a memorable experience in overall, and we look forward to welcoming you again in the near future.

8/10 – Goed

Mats

4 nachten verbleven in januari 2024
Reactie van Nun Sida - Resident Manager op 3 feb 2024
Dear Mats,Thank you so much for your good rating expressing your pleasurable moment at our property.While looking forward to welcoming you again in the near future for a greater experience.

10/10 – Uitstekend

lynn, Nampa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
GREAT PLACE,GOOD LOCATION FOR NIGHT LIFE. STAFF,FOOD ,POOL SAUNAS ALL GOOD.
8 nachten verbleven in januari 2024
Reactie van Nun Sida - Resident Manager op 27 jan 2024
Dear lynn,Thank you so much for your kind compliment about the property after a recent stay.We extend our profoundest thanks to you for all the moments here and for your great feedback. While looking forward to welcoming you again in the near future.

10/10 – Uitstekend

lynn, Nampa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It ia a great place to stay.STAFF ,FOOD LOCATION GREAT.POOL SAUNA STEAM ROOMS ALL GREAT.
5 nachten verbleven in januari 2024
Reactie van Nun Sida - Resident Manager op 29 jan 2024
Dear lynn,Thank you so much for your kind compliment toward our property.We are indeed delighted that you had a wonderful moment here and we look forward to welcoming you again in the near future.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Nun Sida - Resident Manager op 18 jan 2024
Dear Craig,We are delighted to learn that you had a wonderful experience at our property.While looking forward to welcoming you again in the near future.

10/10 – Uitstekend

Lothar, Osburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Nun Sida - Resident Manager op 15 jan 2024
Dear Lothar,Thank you so much for rating us 'excellent' expressing your wonderful and memorable experience at our property.We look forward to welcoming you again in the near future.

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 12 jan 2024
Dear Roger,Thank you so much for rating us 'excellent' expressing your wonderful experiences at our property.We all look forward to the most pleasure of welcoming you again in the near future.

8/10 – Goed

Ian, New York

Positief: Netheid, personeel en service
Spa facilities need to be updated, showing their wear and tear.
6 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 14 feb 2024
Dear Ian,Thank you so much for your kind feedback which is highly valued.While this has been brought to the attention of our relevant department head, we are certain that a proper planning is being worked on from time to time to ensure a great satisfaction of our guests shall always be met.We look forward to welcoming you again in the near future.

8/10 – Goed

Garry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 10 jan 2024
Dear Garry,Thank you so much for marking a good score highlighting about your great stay here.We are delighted to learn that you had a pleasant experience; however, we look forward to welcoming you again for a greater moment.

8/10 – Goed

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 27 dec 2023
Dear Scott,Thank you so much for leaving a good scoring expressing your great satisfaction while staying at our property.We are truly happy to receive your feedback and we look forward to welcoming you again for a greater experience during your next visit.

6/10 – Redelijk

Joe

Positief: Netheid
It’s ok but there are a lot of unnecessary hassles in Cambodia and I’m not sure if it’s really the hotels fault but if this country wants more tourism they need to make it better for tourists to visit
4 nachten verbleven in december 2023
Reactie van Shepard Ku-GM op 25 dec 2023
Dear Mr. Joe,Merry Christmas to you. We noted on your comment and will share to the hotel association. In the meantime we hope you have a pleasant stay with us.

10/10 – Uitstekend

kiran

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Place but be careful in the city .
Nice to be here , Beautiful Hotel , I loved everything in the hotel, staff are very good . Breakfast was nice, Phnom Penh city love it .Everything was fine for me but until when I was walking on the street one of the motorcyclist snatched my gold chain and gone. Government must work hard to protect those innocent tourists and also We have to be careful when walking and eating outdoors, keep your mobile , bags and no ornaments on you . This is my experience at Phnom Penh.
2 nachten verbleven in december 2023
Reactie van Shepard Ku-GM op 25 dec 2023
Dear Ms Kiran,Merry Christmas to you !! Thank you for your support to share your experience stay with us. We are sorry to hear you had an unfortunate incident and we pray you are fine without any injury occur to you. We will share this to our team members.

8/10 – Goed

Thomas

Zakenreiziger
Positief: Netheid, personeel en service
Kein Fitnessraum
Reactie van Nun Sida - Resident Manager op 7 feb 2024
Dear Thomas,Thank you so much for your kind feedback which is highly valued.Please allow us to inform as well that at our property all in-house guests truly appreciate the complimentary of swimming pool, gym, steam, sauna... and we always got excellent feedback in overall.While looking forward to welcoming you again in the near future for a greater experience.

8/10 – Goed

Yvonne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean
2 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 19 dec 2023
Dear Yvonne,We are delighted that you had a memorable experience at our property.Thank you so much for your precious time sharing your kind feedback and we look forward to serving you again for a greater moment.

6/10 – Redelijk

Thavy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Shepard Ku-GM op 25 dec 2023
Dear Mr/s Thavy,MERRY CHRISTMAS !! thank you for your time to give us a rating. We wish you well and looking forward to welcome you back.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place, its that simple
Great location, friendly and helpful staff, big and comfortable room, big roof top pool and bar and good value for the money
7 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 13 dec 2023
Dear Andrew,Thank you so much for your kind compliment about our property and the friendliness of our talents.We are happy that you had a wonderful experience in overall and we look forward to welcoming you again.

8/10 – Goed

Akihiro

3 nachten verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 2 jan 2024
Dear Akihiro san,Thank you so much for your good scoring expressing your excellent moment at our property.We are indeed delighted that you had a pleasant stay and we look forward to welcoming you again.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel. Discrete and professional staff. 2 minutes to bars and restaurants, right outside the door.
Reactie van Nun Sida - Resident Manager op 13 feb 2024
Dear Kevin,Thank you so much for your great compliment toward our property as an excellent hotel.We are delighted that all areas pleased you well and we look forward to welcoming you again in the near future.

6/10 – Redelijk

Will

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Slightly expensive considering everything can cost more money.
1 nacht verbleven in december 2023
Reactie van Nun Sida - Resident Manager op 11 dec 2023
Dear Will,Thank you so much for your precious time sharing your kind feedback which is highly valued.While focusing on the quality and all at the property is always meeting or exceeding the expectation of our valued guests, we hope that your next visit will be a great one. I shall look forward to personally welcoming you.

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Nun Sida - Resident Manager op 8 feb 2024
Dear Martin,Thank you so much for leaving a good rating expressing your good experiences at our property.While looking forward to welcoming you again in the near future.

6/10 – Redelijk

Tory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A good value option at the heart of the old city. Not for the feint hearted, the area around the hotel is challenging in one of the oldest areas. The facilities in the hotel are good particularly the sky bar, pool & spa, breakfast is average not particularly good value.
3 nachten verbleven in november 2023
Reactie van Nun Sida - Resident Manager op 27 nov 2023
Dear Tory,Thank you so much for your precious time sharing you kind feedback.It is with our regret that wonderful experiences that our team has always tried to make for all guests had not been there for you but we are certain that the entire team will make your next visit the most memorable one.The Management

10/10 – Uitstekend

Trent, Snohomish

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The basic room AC was just okay, however would recommend upgrading to next level room, very much worth the little extra per night
6 nachten verbleven in november 2023
Reactie van Nun Sida - Resident Manager op 20 nov 2023
Dear Trent,Thank you so much for your kind feedback after a recent stay at our property.We are delighted to hear from you and this now has been shared with the entire team. We look forward to welcoming you again.

10/10 – Uitstekend

Steven, Innisfil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service all around, especially up in the pool deck area. Room was very nice. For me was excellent value for the money. Head over to Bassac Street for some great restaurants and bars, with a couple of clubs for late nighters.
2 nachten verbleven in november 2023
Reactie van Nun Sida - Resident Manager op 6 nov 2023
Dear Steven,We truly appreciate your moment of time sharing this memorable experience after a recent stay.It is a real pleasure of learn those of your great satisfaction and we look forward to welcoming you again in the near future.

10/10 – Uitstekend

Heinrich

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Nun Sida - Resident Manager op 3 nov 2023
Dear Heinrich,Thank you so much for leaving a great review score after a recent stay.We are happy that you were delighted during stay and we look forward to welcoming you again.

8/10 – Goed

Kenneth

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value, great floor 8-9 where spa and pool are located! Staff goes overboard to please and service!
6 nachten verbleven in september 2023
Reactie van Nun Sida - Resident Manager op 15 sep 2023
Dear Kenneth,It is a real pleasure to read your kind-compliment feedback.We are delighted that you were happy while staying at our property and we all look forward to welcoming you again.

10/10 – Uitstekend

mark, PACIFIC PALISADES

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most amazing caring staff. Spa and dining was outstanding. Wonderful staff snd facilities.
5 nachten verbleven in augustus 2023
Reactie van Nun Sida - Resident Manager op 4 sep 2023
Dear mark,It is a wonderful moment to read your great feedback; we are happy to learn that you were truly pleased about the hardware and software of the property.We all look forward to welcoming you again.

6/10 – Redelijk

JINSOO

1 nacht verbleven in augustus 2023
Reactie van Nun Sida - Resident Manager op 30 aug 2023
Dear Jinsoo,Thank you so much for your kind feedback with the scoring after a recent stay.The team is striving for excellence for all of our valued guests; therefore, we would do our best to exceed your needs and we look forward to welcoming you again in the future for a greater experience.

10/10 – Uitstekend

Muneyoshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Nun Sida - Resident Manager op 18 aug 2023
Dear Muneyoshi,Thank you for your excellent rating after a recent stay.We all look forward to welcoming you again in the near future.

10/10 – Uitstekend

Stephen, Canberra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really great hotel right in the heart of Phnom Penh and not far from the riverside. I’ve stayed there before and it was my only choice for my second visit to Phnom Penh.
4 nachten verbleven in augustus 2023
Reactie van Nun Sida, Resident Manager op 13 aug 2023
Dear Stephen,Thank you so much for sharing your great feedback after a recent stay .We all look forward to welcoming you again.

10/10 – Uitstekend

Yannick

24 nachten verbleven in juli 2023
Reactie van Nun Sida - Resident Manager op 4 sep 2023
Dear Yannick,Thank you so much for your kind feedback after a recent stay.Your excellent scoring had been shared with the entire team and we all look forward to welcoming you again.

10/10 – Uitstekend

richard, Pompano beach

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful breeze runs thru hotel because of architecture. Great vu from pool. But no CNN or CNBC on tv
3 nachten verbleven in juli 2023
Reactie van Nun Sida - Resident Manager op 1 aug 2023
Dear richard,We are more than happy to learn that you did have a great experience while at our property, esp. for its architecture. Thank you so much for your precious time sharing with us this valuable feedback; we all look forward to welcoming you again in the near future.

10/10 – Uitstekend

Pranesh, Singapore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The suite was spacious and clean. Aircons worked well. The Could 9 bar was excellent too. Service was prompt.
3 nachten verbleven in juli 2023
Reactie van Nun Sida - Resident Manager op 17 jul 2023
Dear Pranesh,We are delighted that most areas pleased you well, and thank you so much for your wonderful feedback.Our entire team looks forwards to welcoming you again in the near future.

10/10 – Uitstekend

Mark

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location if you want to enjoy the nightlife. Funk, cool room decor and good facilities (gym/pool). Very good.
2 nachten verbleven in juli 2023
Reactie van Nun Sida - Resident Manager op 17 jul 2023
Dear Mark,Thank you so much for your kind compliment after recent stay at our property.We look forward to welcoming you again.

4/10 – Matig

Heather

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Money stolen out of safe
Overall, the hotel is nice. The front desk staff was very welcoming and pleasant. It’s in a busier area so it can definitely be loud. We didn’t mind and it was close to places we enjoyed going, but if you’re looking for something quiet, this isn’t it. The reason for the poor review, our money was stolen out of the safe. We checked out and left in a hurry to catch a bus to our next destination. We realized it and came back within 30 min of checking out. They let me back in the room and when I went to put in my code, it kept saying there was an error which I thought was weird, but again I was in a rush. Someone from maintenance came in and opened the safe and I grabbed my bag and left. When I got in the bus, I opened my bag and saw all my money was gone. I was upset and wasn’t expecting to get it back, but wanted to bring it to their attention. The manager showed us security footage of a staff member going into our room within the 30 min time frame we were gone, but said it couldn’t be him cause he’s been working there a couple years. Then proceeded to tell me I must’ve went to a massage parlor and had it stolen else where. He then asked me why I would keep my money in a safe, as if that’s not what a safe is for. We also had left a tip for the maids and I noticed that the money we left on the counter was gone, yet the video never showed maids going into clean the room, just that one guy. Anyhow, if you decide to stay here, just keep your valuables in a locked suitcase.
1 nacht verbleven in juni 2023
Reactie van Nun Sida - Resident Manager op 5 jul 2023
Dear Heather,Thank you for your time sharing with us the feedback. Please allow me to make some highlights that could reflect things better.•On the first departure, you came back the same hour as you mentioned you forget something; you were accompanied while collecting the items in the safe. At the hotel, only designated department has a Master Code to access the safety box which means we are cautious enough leading to no loophole. •You, later on, let us know about the case during your second visit after travelling to other destinations for a couple days; there could have been a possibility that you might have lost somewhere else. Today, there are faster/easier ways of communications that you could advise us immediately so that we could support right away.•Our Security Team and the relevant departments, led by Senior Group Security Manager, did a thorough investigation noticing there is nothing suspicious. We, then and now, truly care about the welfare, security, happiness as well as the pleasurable moments of our guests and we treat everyone highly and responsibly. I could reassure that we offer and continue our best-of-the-best service quality for all of our guests/future guests from the bottom of our heart.

10/10 – Uitstekend

Yosuke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Nun Sida - Resident Manager op 5 jul 2023
Dear Yosuke san,Thank you so much for this excellent rating showing your happiness while staying at our property.I shared this with our team members to make their day; while looking forward to welcoming you again in the near future.