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Beoordelingen van Aloft Glendale at Westgate

3 out of 5
Aloft Glendale at Westgate
6920 N 93rd Avenue, Glendale, AZ

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 330 van 568 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 568 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 568 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 568 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 568 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay clean my room was very clean smelled good no problems at all the lobby had a pool table a janga game a bar a big connect four staff was really nice . There is a pool and plenty of seating a fire pit I was with my wife and daughter and we had a really nice time at aloft will stay there again
1 nacht verbleven in mei 2024
Reactie van Deb Carter op 20 mei 2024
Dear Robert,We thank you for your feedback on your recent stay with at Aloft Glendale at Westgate. We a happy to heat that you facilities including the games, bar and pool made you experience that much more enjoyable. Our team takes great pride in ensuring that each stay is an enjoyable one. We look forward to seeing you and your family when your travels bring you back.

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice modern styling, clean rooms, staff was great
1 nacht verbleven in mei 2024
Reactie van Deb Carter op 20 mei 2024
Dear David,It is always wonderful to hear from guests such as yourself that your stay was an enjoyable one. Our team takes great pride in providing the best service possible to each of our guests. We look forward to seeing you again should your travels allow.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area was in a great spot, a walkers paradise
2 nachten verbleven in mei 2024
Reactie van Deb Carter op 20 mei 2024
Dear Joshua,Thank you for your recent feedback. We are happy to hear that your enjoyed your stay as well as the area surrounding. We are glad to have you as a guest and hope to see you again in the near future.

6/10 – Redelijk

Kynisha

Zakenreiziger, Reisde met familie
It was ok for the price but just know they charge a $150 deposit when you book with them when you check in and it takes 3-5days to be deposited.
1 nacht verbleven in mei 2024

4/10 – Matig

Ida

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms were fine but our room had a horrible sewer smell. We smelt it as soon as we walked in. Also because the area is in an entertainment district be aware of the loud parties / people in hallways late at night / early morning.
1 nacht verbleven in mei 2024

8/10 – Goed

Linda, Peoria

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was in a great location for dining at Westgate & walking to concert at Stare Farm. Staff was friendly on check-in. We wanted to use the safe on our room & it was locked. Called the desk a few times. They couldn’t find manager then finally said someone would be up in 10-15 minutes. Nobody ever came & there was different staff at the front desk when we went down. We only had a few hours there before concert so we’re bummed to waste over an hour for someone that never came. Other than that it was great.
1 nacht verbleven in mei 2024
Reactie van Deb Carter op 20 mei 2024
Dear Linda,Thank you for letting us know about your stay with us. I am sorry to hear that the team was unable to help you with the in room safe. We have taken the steps needed to ensure that all of our staff can assist in a similar situation should it occur in the future. We are still happy to hear that aside from the safe your stay was an enjoyable one. We hope that we will see you in y our future travels.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Randy

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I was in room 321, the sun came in our room at 5 am. They don’t have black out shades and no rooms to move to.
1 nacht verbleven in mei 2024
Reactie van Deb Carter op 20 mei 2024
Dear Randy,We are sorry to hear that the blackout shades in your room were not operating properly and were unable to move you to a more comfortable room. We have taken note of the issue and have addressed it accordingly with our team to ensure we can prevent this in the future. We hope you will allow us another opportunity to provide with a better stay.

10/10 – Uitstekend

Annmarie

2 nachten verbleven in mei 2024

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking sucks
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Juanita

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was smelly and we could not stop sneezing and had to check out in the middle of the night.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ruth, Tucson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay again
1 nacht verbleven in april 2024

8/10 – Goed

juan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Overall a good stay. Hotel is clean and room is very nicely decorated. My issues were.... 1. Staff is very inattentive and almost rude. 2. The mattress was very uncomfortable. 3. Not enough towels or toilet paper, as well.as.onr of my waters was half drank.
2 nachten verbleven in april 2024

4/10 – Matig

harold

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Small, pay for parking abd only one carcharge station works
2 nachten verbleven in april 2024

6/10 – Redelijk

harold

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Small, was ok. Hate that hotels are not doing overnight service. Getting towls and coffee only took 6 hours. Also hate pay for parking. Few if any travel without a vehicle. Another deceptuve way sound less expensive when looking for hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Korina

1 nacht verbleven in april 2024

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Steven

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The lock on our door did not function properly, the TV did not work, shower had hair and dead bugs in it. They moved us to a different room that was half the size of the original. Definitely not worth the $300.00 per night.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Edwin, Vail

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
$500 dollars a night and the volume on the tv wouldn't work. When we told the front desk, we were told it was the weekend and no maintenance people were working. Seriously?
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Samantha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was lovely
1 nacht verbleven in maart 2024

4/10 – Matig

Chelsea

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not really impressed. Room was dirty upon arrival so we had to switch rooms. No room service, microwave or iron. Bathroom/shower situation was…. interesting? Paid parking and no breakfast. It was decent but not for the price. The location however is great and lots of things you can walk to and great night atmosphere around the hotel.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Theresa

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Absolutely awful stay room wasn’t ready at midnight! Expedia staff is the worst and I will never use Expedia again!!!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jaden

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
2 nachten verbleven in februari 2024

8/10 – Goed

Chrismer,

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for events nearby but the overwhelming scent in the lobby is offensive. If you have respiratory sensitivity don’t stay here. Instant headache and cough
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Zoe

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When we first arrived, our room was not ready. We waited 30 minutes and asked again but it was still not ready so the manager switched our rooms. When we got to the room, the window covering was broken and would not come down. The manager came to the room and tried to help but it was still broken. She eneded up switching our rooms again and that room was perfect. This is all while she was at the front alone and checking in a ton of people while running back and forth to help us. It was frustrating with the room situation but her help made it not a big deal because she never blew us off. Shes the slim woman with long light brown/reddish hair and she went above and beyond. She deserves a raise.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Nipharat

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Lou

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay was great. Very close to Westgate Entertainment District (5 mins walk). Room was very clean an very modern. Will continue to stay with ALoft in the future.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Misti

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and comfortable, great location to entertainment district
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kristen

Positief: Netheid
6 nachten verbleven in december 2023

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was great. The bed was a little too hard for me but the room was clean and lovely.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Brandi

1 nacht verbleven in december 2023

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Alex

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in december 2023

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Jeff

Zakenreiziger
Negatief: Netheid, personeel en service
Really had a tough check-in experience along with the five people in line with me while the person working the front desk was on the phone with their supervisor who was trying to manage the fact that the site was overbooked. One gentleman could not access his room, I could not check in due to rooms being moved and others just waited. Overall it was a poor experience and the condition of the rooms, that I assume are newly built, are already showing wear and tear. Additionally one of the two beds looked soiled. I was too tired to address it and opted for the cleaner of the two beds. I will not be staying here again.
1 nacht verbleven in december 2023

6/10 – Redelijk

Tracy

Positief: Personeel en service
Attractive and modern exterior, functional room with coffee machine. Staff were very nice but we had many issues with the room. 1st day the toilet wasn't flushing properly, 2nd day the shower backed up due to hair build-up in the under-floor drain, 3rd day our very noisy AC unit started squealing loudly and crapped out. We had to pack everything up and change rooms. You would think a room upgrade would be in order after this many issues in this practically empty hotel but we did not get one. The location is super handy but I would not stay here again.
5 nachten verbleven in november 2023

6/10 – Redelijk

Patricia

Zakenreiziger
Not having a hair dryer or iron board in the room is a bad choice.
4 nachten verbleven in november 2023

8/10 – Goed

Keya

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The room wasn't cleaned well. The previous persons hair was still all over the bathroom floor. They didn't come in to tidy the room or provide clean towels.
2 nachten verbleven in november 2023

6/10 – Redelijk

Heather

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The staff (with one expectation) were rude and treated us as if we an inconvenience. Our room did not get serviced and when I asked for coffee and towels for our room, you would have thought I was asking the man to build me a new room. While it was convenient to stay there for game, we will not be staying there in the future. I would rather pay more for a different hotel, than to be treated so poorly.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

RAFAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Aarika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Gavin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ehhh it's ok
The hotel was fine appearance wise, but I disliked the paid parking and the paid breakfast. The shower heads in the showers were also very cheap and did not really feel good (way too much pressure). It is in a good location though with plenty of places near it to go eat or have fun.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Erika

2 nachten verbleven in oktober 2023

8/10 – Goed

Allison Nichole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s conveniently located near the Desert Diamond Arena and the Westgate Entertainment Center. Though, it’s $15 per night to pay for parking.
1 nacht verbleven in oktober 2023

8/10 – Goed

Alejandro

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
It's aaight but with certain nuances.
The guy at the front desk was, well, meh. Quite dry and while not rude, definitely not friendly; he was basically just doing the minimum. I was driving a Tesla and there are two great complimentary chargers out front but one was blocked by a non-EV car that apparently belonged to an employee. While this is a First-World Problem, c'mon. There are a ton of other spaces for everyone to park and allow EV's to charge overnight. Front desk didn't seem to care about this. I had never stayed in an ALoft hotel and wasn't sure what to expect. The room has a curtain separating the bathroom from the area where the beds are. So if you're going with friends who may slap you with a wet towel like in a high school locker room you may want to stay in a place that actually has a door in order to go in the bathroom. I thought this part was a little funky. Now the toilet IS in fact separate in a little nook and does have a pocket door. But if you're in the shower and the other person in the room is not your intimate partner (like your brother or your little nephew or next-door neighbor or your kid's English teacher) they can definitely sneak a peek when you're in the shower. But if you live the free lifestyle then by all means, tempt away.
1 nacht verbleven in september 2023

4/10 – Matig

Kyle

Negatief: Personeel en service, comfort kamer
Probably won’t go back
Check in was at 3, we arrived at 4 and our room wasn’t ready. They did find another room for us though. It was directly behind the bar. They charge $15 per night to park in their parking lot. It’s not a garage or valet. It’s just like 10 spots in front of the hotel. The rooms are small and the walls are paper thin. I was woke up twice because it sounded like someone was in our room. The rug in the room had stains and was really dirty. There is one bottle of water in the room and they charge $5 for it. I think the oldest person that worked there was about 19 and they do not care about much. They have a bar in the lobby, but they were unable to make a margarita, Long Island, or a vodka cranberry. Had to settle for a coors light.
1 nacht verbleven in september 2023

8/10 – Goed

salvador hugo

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
El televisor de la habitación no funcionó y el empleado nos respondió que estaba el solo, sin más personal, y no podía venir a atender el problema. A las 20:45, un solo empleado para todo el hotel, de verdad?
1 nacht verbleven in september 2023

4/10 – Matig

Tim

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 9/17. TV didn’t work. Was told the maintenance guy wouldn’t be in until the next day. Got moved to another room and that TV didn’t work as well. Hotel bar didn’t open until 4pm. Shower water pressure is very low. I’ve stayed here multiple times before with great experiences. I don’t know why this last time was so difficult for them. I do like the noon checkout but even the next day when the TV started working again, it had no sound.
1 nacht verbleven in september 2023