The house was 45 minutes from the airport and 35 minutes from Fashion Square Mall, farther away from everything we wanted and a bit remote. Still, we could have made it work if other things had gone well. Our primary reason for booking a private home with a private pool was to use the pool, including at night. However, the pool lights were broken. So, while it was too hot during the day to use the pool, we also couldn’t enjoy it at night. When I mentioned to the concierge that it was disappointing that we couldn’t use the pool at night, she said “I hear you,” which wasn’t satisfying. Also, we were told by Liah not to use the waterfall for more than an hour because it would break the pool. One of the pool umbrellas was broken or had been stuck in a position that the Liah didn’t even try to fix. Next, the rooftop deck was a selling point for us, but it was too hot to use during the day (no umbrella) and has no lights at night.
A owner should give us a partial refund.
The ice maker in the fridge was broken and we needed to use ice cubes. Although we were told to remove perishables at checkout, there were lots of old condiments in the fridge when we arrived which were offered to us for our use. We declined. Liah didn’t know how to use the TVs, didn’t know how to lock the doors, and couldn’t tell us anything about the area that wasn’t written in the guest binder. When we told her that we’d really like to know how to actually lock the doors, she said there was no crime in the area. This response wasn’t comforting. We figured it out. Be careful with the slider because, although it is difficult to lock from inside, it locked easily when we went to the patio for coffee one morning and locked us out of the house (there’s a keypad on the side garage door they we used to get in). There’s more but space doesn’t permit. Overall, this house was greatly overpriced for what we were able to use, and our stay was disappointing.