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Beoordelingen van The Mod at Mills Condos by Barsala

3.5 out of 5
The Mod at Mills Condos by Barsala
5300 S Priest Drive, Tempe, AZ

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 266 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 308 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 180 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 133 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 113 van 1000 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Mirelle

Negatief: Netheid
niet doen
Helaas was er geen goede communicatie onder het personeel. Kamer was nog vies toen we aankwamen.
2 nachten verbleven in september 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Loud guests running and yelling throughout the night ruined my sleep
1 nacht verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
I booked a room at 11:30pm then received the confirmation details and looked at the bottom of the page and it said time for check is till midnight. I tried to contact the hotel and the phone kept ringing. I never got ahold of anybody. It didn’t say anywhere on the website that I couldn’t check in at midnight but sure took my money. What a waste of money.
1 nacht verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The AC wasnt working it was so hot in the room i stayed in, the sheets on the bed had stains on them, i called to the front and went down to the front to see if theu can change rooms and no one answered my calls or i didn't see anyone so went back up to my room.
1 nacht verbleven in maart 2021

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The best part of the hotel was leaving. The front lobby looked like picture that’s it. The bathroom was disgusting the whole room was disgusting and not the best area. I would never pick to stay here again.
1 nacht verbleven in maart 2021

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Building is old and smelly, lobby ceiling has water damdage spots, our bedding was dirty, it had visible dirty spots, for the price they charge I was expecting a better hotel, also it advertised breakfast included, but only offer coffee. Disappointed and pricey.
1 nacht verbleven in maart 2021

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
These rooms are very overpriced. The floors were stained and bathroom was very dirty and falling apart. I do not recommend.
1 nacht verbleven in maart 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome experience at a good price, desk clerk was very helpful.
1 nacht verbleven in maart 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Horrible stay
Arrived at 415 pm to check in, was greeted by a line of 20 people in the lobby and one employee at the desk. It took nearly an hour to check in and get keys, that did not work, had to go back to the desk. I reserved a King room, got a room with two queen beds, no remote for tv in room. There are prominent signs posted on door and check in counter that read “masks required on property” the employee was not wearing a mask. Completely unacceptable service.
1 nacht verbleven in maart 2021

8/10 – Goed

Rosalinda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Hotel was clean, staff were friendly. Room was clean, beds very comfortable. We enjoyed our stay. Only drawback was there was no breakfast area due to Covid restrictions. We were very happy with Tempe by the Mall. It was much better than the original hotel we had booked online. When we arrived the place was terrible as was the room. Went online and found Tempe by the Mall, and my son and I were happy we found it.
1 nacht verbleven in maart 2021

6/10 – Redelijk

Ronald

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a Good Place to Stay
The sink needed repair - it worked but definitely had needed repair for a long while. The room needed a good clean - corners, etc. The shower did not work. So we went without a shower!
1 nacht verbleven in december 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good hotel to stay at! And not expensive very affordable and close to the az mills and surrounding places you can walk too.
2 nachten verbleven in maart 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty and unwelcoming staff. We only stayed a couple hours and left because it felt unsanitary.
1 nacht verbleven in maart 2021
Reactie van manager op 17 mrt 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience, I will be following up with housekeeping. Please know that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a nice place to stay! Staff was great let us check in early!
1 nacht verbleven in maart 2021
Reactie van manager op 17 mrt 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not sure why all the negative reviews. The hotel was fine.
2 nachten verbleven in maart 2021
Reactie van manager op 17 mrt 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty, black mold on the ceiling, the bed was broken on one side, the bathroom was not clean, hair in the bath tub. When this was mentioned to the staff I was told I was preaching the choir, I need to come back at a later time, and they did not have another room to move me to. Horrible, Horrible, Horrible waste of money, I will not recommend this property to anyone.
2 nachten verbleven in maart 2021
Reactie van manager op 8 mrt 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience, I will be following up with housekeeping. Please know that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I’m rather disappointed in the hotel. I checked in and my original room was filthy. There was hair in the tub, dried food or drink on the desk, and wall paper falling off in several places. I called down and staff was nice and pleasant. They got me another room. This one was cleaner. The bed was comfy but slopes towards the outside. The walls are paper thin every time someone shut their door, you could hear it. I could hear the people next to us all night. Overall it was an okay stay but I probably won’t stay here again.
2 nachten verbleven in maart 2021
Reactie van manager op 8 mrt 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience. I will be following up with housekeeping. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Ryan

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service
1 nacht verbleven in maart 2021
Reactie van manager op 5 mrt 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Margaret

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2021
Reactie van manager op 18 feb 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately there was nothing we liked from the hotel. Check in was at 4pm, no bathroom to use until you check in, it was dusty, it was next to a dispensary and people didn’t care and still smoked inside the rooms, hallways wreaked of smoke. Receptionist wasn’t welcoming either... not happy one bit with our stay
1 nacht verbleven in februari 2021
Reactie van manager op 18 feb 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Betty

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice hotel. needs help
toilet was not securely anchored Very noisy A/C Rattled all night. people above running around keeping us awake. and people in the hall very loud. amazed at how rude people can be. no consideration for other guests. Fix the toilet!!
2 nachten verbleven in februari 2021
Reactie van manager op 15 feb 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

Jace

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2021
Reactie van manager op 15 feb 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Stay was excellent will use again accommodation for need of room was perfect thank you
2 nachten verbleven in februari 2021
Reactie van manager op 9 feb 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ac was not working had to open the window and got sick
1 nacht verbleven in februari 2021
Reactie van manager op 9 feb 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations, and the issue you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in januari 2021
Reactie van manager op 15 feb 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay-cation
Was pleasantly surprised. Good facilities. Would stay here again.
1 nacht verbleven in januari 2021
Reactie van manager op 28 jan 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Barb

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2021
Reactie van manager op 28 jan 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

William

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in januari 2021
Reactie van manager op 9 feb 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

yondel

Zakenreiziger
Positief: Netheid
Mal la habitación limpia pero no servía el aire acondicionado y el servicio malo
1 nacht verbleven in januari 2021
Reactie van Front Desk op 30 jan 2021
Gracias por tus comentarios. Disculpas por nuestro problema de enfriamiento, el mantenimiento está trabajando en el problema tal como ocurre. Lamentamos no haber superado sus expectativas, esperamos que en el futuro regrese y vea nuestras mejoras y nos brinde la oportunidad de satisfacer más allá de sus expectativas.

8/10 – Goed

Velvet

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2021
Reactie van manager op 6 jan 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in december 2020
Reactie van manager op 4 jan 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Awful!
We had to change rooms 2 times! The first room. Was horrible the bath tub was awful looking! I had wish I taken a photo. We switch rooms because our room ended up flooding somehow. The 2nd room was better the only problem was it was HOT the room did not cool down! I was thinking about change rooms again but didnt want to wake up my 2 little kids to switch rooms after a long new years eve out. My family and I will never stay here again! Please go arcoss the street to the SpringHill Suites by Marriott Tempe at Arizona Mills Mall. We wanted to try a new hotle since we frequent alot to the town of Guadalupe for family.
1 nacht verbleven in december 2020
Reactie van manager op 4 jan 2021
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sr Beware. Drug dealing in the parking lot. Room was dirty. Mo housekeeping service. No air conditioning. The room had a terrible stink 😟
3 nachten verbleven in december 2020
Reactie van manager op 28 dec 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El check in y el check out excelente, fue muy rapido y eficiente, pude disfrutar la estancia en la habitacion, el comfort, tiene una muy buena ubicacion, cerca de tiendas, lugares para comer y muy cercas del aeropuerto
1 nacht verbleven in december 2020
Reactie van manager op 22 dec 2020
Gracias por tomarse el tiempo para completar la encuesta. En nombre de todo nuestro equipo, me gustaría disculparme por no superar sus expectativas. Su satisfacción es importante para nosotros y utilizaremos los comentarios que nos brindó para implementar mejoras y asegurarnos de ofrecer una mejor experiencia a los huéspedes en el futuro.

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two thumbs up
The bed was very comfortable. The shower was a little old but in good condition. I really enjoyed the fact that there waa on site laundry and I waa able to buy laundry soap there. I was able to park right outside our room. I would definetly stay there again.
1 nacht verbleven in november 2020
Reactie van manager op 3 dec 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Crystal

1 nacht verbleven in november 2020
Reactie van manager op 15 dec 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in oktober 2020
Reactie van manager op 3 dec 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Steve, Seattle, WA

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pictures look better than the property. The first room that I checked into, smelled, was dated, had TP pushed into a hole in the door and the door lock was seeping for lower battery. Second room was slightly better.
6 nachten verbleven in november 2020
Reactie van manager op 23 nov 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

4/10 – Matig

Laura

6 nachten verbleven in november 2020
Reactie van manager op 3 dec 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Kerri

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay here.
Around midnight during my stay, my spouse said that he felt something bite him and we checked the room and saw a bedbug. Left it on the counter in the restroom for them to see. Very disgusting!!
1 nacht verbleven in november 2020
Reactie van manager op 16 nov 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Peter

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The first room we were given had the lock broken and the walls were destroyed. We attempted to call the front desk but the phone did not work. The guy at the front desk did not seem at all surprised when he switched our room.
1 nacht verbleven in november 2020
Reactie van manager op 9 nov 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Derek, Chicago Il

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facility was terrible,the towels had dirt spots on them and hair was still on them from before
2 nachten verbleven in oktober 2020
Reactie van manager op 2 nov 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Tempe stay
Not what I was expecting.... Complex wasn’t lit up at all making it difficult to find...sign wasn’t ever lit and I was told because it’s no longer a “Best Western”. Coffee only available from 6-9am and had no lids to fit the cups. If you requested more towels, we had to bring our dirty ones to the front desk in exchange. Could only access the hotel from main entrance even though our room was all the way towards the back that had a door but they disarmed the card reader. Would have been nice to park in back and come in from that location.
3 nachten verbleven in oktober 2020
Reactie van manager op 30 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 – Matig

Dijah

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Smells really bad through out the entire hotel and the rooms
1 nacht verbleven in oktober 2020
Reactie van manager op 30 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 – Matig

BestWesternPlus, Tempe AZ

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was old and needed upgrading. The window curtains were torn and had holes in them. The bedding had cigarette burns. There was garbage on the floor under the desk, that looked like it had been there for a while. The tub appeared to be dirty and the water was like a rushing waterfall, tons of water coming out, very wasteful. My sox were dirty from walking on the floor in the room. Black hair on the bathroom floor. And no normal amenities, breakfast, because of Covid19, but still charging the same amount for the room and holding $50 for amenities or damage. I should get my money refunded for the room rent.
3 nachten verbleven in oktober 2020
Reactie van manager op 28 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2020
Reactie van manager op 26 okt 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
불친절 합니다.
1 nacht verbleven in oktober 2020
Reactie van manager op 21 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Luis carlos

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible
1 nacht verbleven in oktober 2020
Reactie van manager op 21 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Jose, Youngtown

Zakenreiziger, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We where Walking up in middle the night to find bedbugs at three in the morning depression at night at the front desk moved us to another desk or you try to advise the young lady in the morning at the front desk and she was rude as hell I got bitten I said how am I going to get reimbursedfor this Do I have to go to urgent care she said to go to the website very rude very unprofessional
2 nachten verbleven in oktober 2020
Reactie van manager op 21 okt 2020
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.