Serveert ontbijt en diner

Beoordelingen van W Scottsdale

4 out of 5
W Scottsdale
7277 E Camelback Road, Scottsdale, AZ

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 355 van 739 beoordelingen" "
Gastenscore: 8 - Goed. 181 van 739 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 739 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 739 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 739 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

frank, antwerpen , belgië

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
W in Scottsdale , betaalbare luxe
Tophotel , was bijna gloednieuw . Goede ligging en leuk design . Hebben een onverwachte upgrade ontvangen . Gingen van een deluxe kamer naar een suite . Echt klasse die suite . Hebben ook gebruik gemaakt van de on site wellnessshop en heeben gegeten in een on site klasse restaurant . Overall prima service en een aanrader .

2/10 – Ontzettend slecht

Ramses, Kirkland

Double charges and fraudulent charges are abundant
2 nachten verbleven in maart 2024
Reactie van Marketing Manager op 3 apr 2024
Hello Ramses, this is certainly not the experience we strive for. Please contact us directly so we can assist with your past stay.

4/10 – Matig

Morgan L

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Pool was 21 on the weekends, loud music playing, room was a long walk from elevator, room was NOT private. See through shower was not ideal for my daughter & I.
3 nachten verbleven in maart 2024
Reactie van Marketing Manager op 16 mrt 2024
Hello Morgan, thank you for your feedback. It is true we are more lively on the weekends due to location and we appreciate your feedback regarding the layout of the showers. We hope we can turn your future stay around with a different room type option and we would be happy to create a more custom itinerary so that your next experience is amazing.

10/10 – Uitstekend

Basel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff. Friendly and great area. I always enjoy staying at the W when I travel especially in Scottsdale.
3 nachten verbleven in februari 2024
Reactie van Marketing Manager op 23 feb 2024
Thank you Basel for your feedback. We look forward to welcoming you back soon.

10/10 – Uitstekend

JENNA

Everything was great.
3 nachten verbleven in januari 2024
Reactie van Marketing Manager op 5 feb 2024
Thank you Jenna

10/10 – Uitstekend

Liam, Scottsdale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Anna Ly-Luu op 31 jan 2024
Hello Liam, Thank you for staying with us.

10/10 – Uitstekend

peter

Excellent- breakfast was weak but otherwise great place
2 nachten verbleven in januari 2024
Reactie van Marketing Manager op 29 jan 2024
Thank you Peter.

10/10 – Uitstekend

Liam, Scottsdale

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property and staff.
1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 22 jan 2024
Thank you for your feedback Liam! We are glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Chris

1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 22 jan 2024
Thank you for your feedback Chris! We look forward to welcoming you back soon.

6/10 – Redelijk

Tasha

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
There is a couple of restaurants to choose from and was overpriced; we ate outside of the property, which has great options in walking distance. The staff was not as pleasant , would not give us the exact amount of their incidental fees. We had a corner room; it was extremely small and awkward. The bed was in the middle of a limited space. There are other options; just make sure you do not choose the corner room. Would not allow us to change to a comparable-priced room that allowed more space. Tight space for sure. We have stayed at W's many times before first time experiencing challenged customer service.
5 nachten verbleven in december 2023
Reactie van Marketing Manager op 27 dec 2023
Hi Tasha, it looks like we missed the mark when it came to our guest room space. We thank you for your feedback and strive to communicate room spaces with images and square footage online. We have given your feedback to our management team and hope you can give us a second chance in the future.

10/10 – Uitstekend

KWANGYOUNG

2 nachten verbleven in december 2023
Reactie van Marketing Manager op 27 dec 2023
Thank you

8/10 – Goed

Chevalier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Marketing Manager op 19 dec 2023
Thank you.

8/10 – Goed

Jatinder

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Marketing Manager op 18 dec 2023
Hello thank you for your feedback. We look forward to welcoming you in the future.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Marketing Manager op 5 feb 2024
Thank you Kevin.

10/10 – Uitstekend

Nicole

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Marketing Manager op 23 feb 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

John

Zakenreiziger
I arrived at 11 p.m and was told the hotel was oversold. They made me go to another hotel about 10 miles away…. This move totally defeated the purpose of my trip. I have never had this happen before and I hold Hotels.com responsible..and will never use your service again.
2 nachten verbleven in december 2023
Reactie van Manager op 18 dec 2023
Hello John, thank you for your patience. We appreciate your understanding as we had to adjust due to high occupancy. We would love to make it up to you in the future if you chose to stay with us again. Please contact us directly for any further questions.

10/10 – Uitstekend

darin

3 nachten verbleven in december 2023
Reactie van Marketing Manager op 5 dec 2023
thank you Darin. We hope to welcome you back soon.

2/10 – Ontzettend slecht

Bonnie

3 nachten verbleven in oktober 2023
Reactie van Marketing Manager op 26 okt 2023
Hi Bonnie, we are sorry to hear you didn't enjoy all aspects of your stay. Please contact us directly to see if we can turn your future experience around.

10/10 – Uitstekend

Jena

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Marketing Manager op 19 okt 2023
Thank you Jena

8/10 – Goed

Avonte

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay..highly recommended. Check the W Scottsdale out.
2 nachten verbleven in oktober 2023
Reactie van Marketing manager op 12 okt 2023
Thank you Avonte. We look forward to welcoming you in the future.

8/10 – Goed

Marc

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 12 okt 2023
Thank you for your feedback Marc, we look forward to welcoming you back soon.

6/10 – Redelijk

Brienne

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Marketing Manager op 2 okt 2023
Hello Brienne, we hope to make your next stay excellent. If you would like to share your feedback with us directly please let us know.

10/10 – Uitstekend

amos, new york

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Q
3 nachten verbleven in september 2023
Reactie van Marketing Manager op 2 okt 2023
Thank you Q

2/10 – Ontzettend slecht

MATT, Lewisville

Reisde met een groep
Negatief: Personeel en service
We had issues with the ac unit cooling the room. We had two employees come up and check the ac and everything seemed to be working, unfortunately I was unaware the window behind the curtains was slightly cracked which was allowing the cool air to escape. I didn’t discover his window until checkout and I think this is a big reason we were unable to sleep and the room was unable to cool down. My biggest issue is the access to the pool. We had 16 people staying at the property for the Cowboys game. The doorman “james” refused to let us access the only bar/breakfast area before we left for the game. Also the previous day we had the same issue with the door guy allowing us access to the pool due to us wearing “cowboys” gear. The rules need to be posted or a little more defined especially for guests staying at the hotel.
3 nachten verbleven in september 2023
Reactie van Guest Relations Specialist op 29 sep 2023
Hello Matt, first and foremost we strive to exceed customer expectations and it looks we missed the mark on your last stay. Your feedback has been noted to our management team as we continue to improve our guest experience, we appreciate your feedback and apologize for any inconvenience. We do hope to make it up for you in a future stay.

10/10 – Uitstekend

Kyle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly. Location is great. Wet deck is really nice.
1 nacht verbleven in september 2023
Reactie van Guest Relations Specialist op 22 sep 2023
Hello Kyle, thank you for your feedback! We look forward to welcoming you back soon.

6/10 – Redelijk

Noel

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Marketing Manager op 11 sep 2023
Hello Noel we hope to wow you at your next future stay with us. Please leave us feedback directly if you have any questions.

10/10 – Uitstekend

Rashon

2 nachten verbleven in augustus 2023
Reactie van Marketing Manager op 30 aug 2023
Thank you Rashon we look forward to welcoming you back soon.

8/10 – Goed

Jorge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Estancia
La limpieza , ubicación , comodidad , excelente ,,,servicio a cuarto del desayuno , nunca llegaba todo lo que pedíamos , siempre les falto algo
5 nachten verbleven in augustus 2023
Reactie van marketing manager op 29 aug 2023
Hello Jorge thank you for your feedback. We apologize about the breakfast and will follow up with our team. We hope to welcome you back in the future.

4/10 – Matig

Kayla

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Staff not knowledgeable about the business or how to check in staff.
1 nacht verbleven in augustus 2023
Reactie van Marketing Manager op 25 aug 2023
Hello Kayla, this is not the level of service we strive for. We have given your feedback to our staff and hope you give us another chance in the future. Thank you.

4/10 – Matig

Linda

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Some of the staff were often not very friendly and had a lot of attitude. They also misinformed my friends and I several times. Staff also didn't clean our room.
3 nachten verbleven in augustus 2023
Reactie van Marketing Manager op 19 aug 2023
Hi Linda, this is not the level of service we strive for. Thank you for your feedback and we hope you can give us another chance in the future.

6/10 – Redelijk

Cynthia

2 nachten verbleven in augustus 2023
Reactie van Marketing Manager op 16 aug 2023
Hello Cynthia, looks like we missed the mark to exceed your expectations but look forward to wow'ing you in the future.

10/10 – Uitstekend

Eliannis

1 nacht verbleven in augustus 2023
Reactie van Marketing manager op 4 sep 2023
Thank you!

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel . Perhaps to many non hotel guests in the pool .
3 nachten verbleven in augustus 2023
Reactie van Guest Relations Specialist op 9 aug 2023
Hello Paul, thank you for your review! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

10/10 – Uitstekend

prabhjot

1 nacht verbleven in augustus 2023
Reactie van marketing manager op 29 aug 2023
thank you!

6/10 – Redelijk

JaQuay

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was beautiful and Gia at the front desk was very nice. If only her hospitality and professionalism would have carried over to the pool bar. The bartenders were not nice and it appeared to be only towards the only two women of color
1 nacht verbleven in augustus 2023
Reactie van Guest Relations Specialist op 7 aug 2023
Hello JaQuay, first and foremost thank you for your review. We're glad to hear that Gia took such good care of you and appreciate you taking the time to recognize her! However, we strive to exceed customer expectations and it looks we missed the mark on your last stay due to your WET Deck experience. Your feedback has been noted to our management team as we continue to improve our guest experience, we appreciate your feedback and apologize for any inconvenience. We do hope to make it up for you in your future stay.

10/10 – Uitstekend

Sherry

1 nacht verbleven in juli 2023
Reactie van Guest Relations Specialist op 2 aug 2023
Hello Sherry, thank you for your review. We hope to welcome you back soon!

10/10 – Uitstekend

Maia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Guest Relations Specialist op 1 aug 2023
Hello Maia thank you for your review. We look forward to welcoming you back soon!

10/10 – Uitstekend

Mandeep Kaur

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were exceptional! Property was gorgeous and clean. Pool area was well kept. Room was small but really nice.
3 nachten verbleven in juli 2023
Reactie van Marketing Manager op 17 jul 2023
Hello Mandeep we appreciate your feedback about staff and property. We hope to welcome you back soon.

10/10 – Uitstekend

Frederic, Saint Basile le Grand

2 nachten verbleven in juli 2023
Reactie van Guest Relations Specialist op 7 aug 2023
Hello Frederic, thank you for your review! We are glad you enjoyed you stay and look forward to hosting you again soon.

10/10 – Uitstekend

Crystal

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a beautiful hotel ! Rooms clean, service kind, hotel a vibe.
1 nacht verbleven in juli 2023
Reactie van Marketing Manager op 11 jul 2023
Hello Crystal! Thank you so much for your feedback about the rooms and hotel vibe. We hope to welcome you back soon.

10/10 – Uitstekend

Olivier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Marketing Manager op 10 jul 2023
Hello Olivier thank you for your review. We look forward to welcoming you back soon!

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Pool policy and loud noisy people
The pool has a ridiculous policy that you can not get an umbrella unless you purchase bottle service. There were more than 30 umbrellas stored away and zero shade on a 115 degree day in Scottsdale. There were less than 20 people in the whole pool area and only 2 of us and we were not going to spend $350-400 dollars to use an umbrella. Later that night we were woken up 3 times after 1am, 2am and 3 am by loud drunk people in the hallway outside of our hotel room.
1 nacht verbleven in juli 2023
Reactie van Marketing Manager op 6 jul 2023
Thank you for sharing your feedback. We’re sorry to hear that you did not enjoy your stay due to the challenges you experienced with location and amenities. As you mentioned being located in the heart of the Entertainment District, our hotel is known for its colorful scene and energetic nightlife. If you stay with us again (and we hope you do) we would encourage you to request a quieter, Camelback Mountain facing guestroom so you can have a quieter getaway. We strive to exceed our guests’ expectations 24/7 and take feedback seriously. Please know that management has addressed your concerns with our Talent – and it is our sincere hope that we are able to make this up to you on a future visit.

10/10 – Uitstekend

Louisa

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location. In the heart of Scottsdale. I will definitely be back !
3 nachten verbleven in juli 2023
Reactie van Marketing Manager op 6 jul 2023
Thank you Louisa for your feedback. We hope to welcome you back soon!

10/10 – Uitstekend

Josh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Marketing Manager op 30 jun 2023
Thank you Josh!

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked everything about this hotel , except beds were too hard. Bebbungs and pillows great.
4 nachten verbleven in juni 2023
Reactie van Marketing Manager op 30 jun 2023
Hello Natalie, we are happy to hear you enjoyed your overall stay. We take hotel cleanliness very seriously and are unaware of any reports from your feedback. Please call us directly if you would like to discuss. We do hope to welcome you back in the future!

10/10 – Uitstekend

Seth

1 nacht verbleven in juni 2023
Reactie van Marketing Manager op 17 jul 2023
thank you Seth!

10/10 – Uitstekend

Alexis

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Marketing Manager op 19 jun 2023
Thank you for taking the time to leave us feedback. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Muna, Seattle

3 nachten verbleven in juni 2023
Reactie van Marketing Manager op 10 jul 2023
Hello Muna, we're sorry we didn't exceed your stay expectations. We do hope we can turn a future stay around. Please contact us directly if you have any questions.

10/10 – Uitstekend

Cim

2 nachten verbleven in mei 2023
Reactie van Marketing Manager op 1 jun 2023
Thank you for your feedback we look forward to welcoming you back soon.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
4 nachten verbleven in mei 2023
Reactie van Manager op 23 mei 2023
Hello we would love to hear more about your experience and see how we can elevate next time. Please call us directly. Thank you.