2/10 – Ontzettend slecht
Elizabeth, Norman
7 feb 2025
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Do NOT book here! I prepaid via Expedia, and when I arrived, they said they had sold out of rooms and had NO room for me at their hotel. They said I would have to stay at another “sister” hotel down the street (which wasn’t as nice).
I followed them to this other hotel. Check in for my reservation was for 2:00, but they said my room wasn’t ready. I waited. At 2:10, they said it would be “10 more minutes” before the room in this other hotel was ready. I was tired from traveling, and I just wanted to check in. Tired of waiting, I called TT front desk and told them that I had paid for a room at TT, and that, not only was I not given the same room I reserved, but I was unable to check in at this other hotel at the scheduled time of my reservation. He said he would send a colleague over to talk to me. When the man from TT arrived, I calmly told him that it was unfair to take my money and give me something other than my reserved room - plus to not be able to check in at the reserved time. The TT employee started laughing. I calmly told him it wasn’t funny. He continued to laugh. He was so unprofessional and disrespectful - especially after not properly honoring my reservation.
When I finally was taken to a room at the other hotel, the bathroom was gross (see photos). Also, I could never get the TV channels to work. It was not the relaxing stay I had expected. Ultimately, I did not stay the night. I checked out only 3 hrs later.
Do not book here. What they did to me was shady.