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Beoordelingen van Music Road Resort Hotel and Inn

2.5 out of 5
Music Road Resort Hotel and Inn
303 Henderson Chapel Rd, Pigeon Forge, TN

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 933 van 1597 beoordelingen" "
Gastenscore: 8 - Goed. 399 van 1597 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 1597 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1597 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1597 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for our family. The outdoor pool was super warm and fun to play in for all ages. The room itself was nice and the complimentary breakfast was delicious.
1 nacht verbleven in mei 2024
Reactie van Chris op 20 mei 2024
Thank you for the great review!

8/10 – Goed

Julia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
2 nachten verbleven in maart 2024
Reactie van Jay op 19 mei 2024
Thank you for the amazing review!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Plenty of parking, clean rooms
4 nachten verbleven in mei 2024
Reactie van Chris op 13 mei 2024
Thank you for the great review, looks like you had an amazing visit and we hope to see you again soon.

8/10 – Goed

Kassie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Jay op 11 mei 2024
Thank you for the review!

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, and staff very friendly
1 nacht verbleven in mei 2024
Reactie van Jay op 11 mei 2024
Thank you for the review!

10/10 – Uitstekend

Kelli

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Inn was extremely clean and the decor was beautiful. Staff was friendly and check in was quick and easy. The room was spacious and the bathroom was clean and had a ton of extra space along with a closet. The only downside to our room was the view. We were overlooking the roof. No pool or mountain view. Would have been nice to enjoy a view from the balcony, except a red roof.
2 nachten verbleven in mei 2024
Reactie van Jay op 9 mei 2024
Thank you for this amazing review!

8/10 – Goed

Michael

Reisde met familie
Very noisy
3 nachten verbleven in mei 2024
Reactie van Chris op 7 mei 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

10/10 – Uitstekend

Emima

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed out stay. Enjoyed the pool and it was clean and great price.
4 nachten verbleven in mei 2024
Reactie van Chris op 7 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Music Road Inn was very clean and very quiet. The balcony view of the mountains was such a nice way to wake up every morning. Both of pool areas were sparkling clean. Just a nice welcoming atmosphere.
5 nachten verbleven in april 2024
Reactie van Chris op 6 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Karen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Chris op 7 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

8/10 – Goed

Thelma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Chris op 7 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Corey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really loved the hotel. Very convenient to many locations, staff very friendly, great if you have kids/teenagers. Will DEFINITELY be staying again next time in TN!
2 nachten verbleven in mei 2024
Reactie van Chris op 6 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

LUIS

Positief: Personeel en service
Rooms not to clean
1 nacht verbleven in mei 2024
Reactie van Chris op 6 mei 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly reccomend this resort. Great pool for kids. Great continental breakfast. Centrally located for a bunch of activities.
3 nachten verbleven in mei 2024
Reactie van Chris op 6 mei 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always clean. Convenient to everything in Pigeon Forge.
4 nachten verbleven in april 2024
Reactie van Jay op 4 mei 2024
Thank you for the amazing review!

8/10 – Goed

Kelly Ann

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Good location. Staff during the day was nice. Lady at night was rude. Our room cleaner left our door open when they left but thankfully it wasn’t busy so no one broke in. They skipped our room all together one day. Room was outdated but large. Pillows are AWFUL. Beautiful pools and good parking.
6 nachten verbleven in april 2024
Reactie van Chris op 29 apr 2024
Hello, thank you for your review and we will look at the concerns voiced here to try and improve our property and guest experience. I hope the Guest Services team was able to review your concerns with you on site.

10/10 – Uitstekend

Candi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is friendly and knowledgeable. We love the free breakfast. Kids love the pool and slide. We will stay again!
1 nacht verbleven in maart 2024
Reactie van Jay op 25 apr 2024
Thank you for the amazing review, we are so glad you had a good stay with us and are so happy you had a good experience wih our staff! We hope to see you again!

10/10 – Uitstekend

Christia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was large spacious and clean. Loved the balcony and the indoor and outdoor pool area. Breakfast was good and good seating.
1 nacht verbleven in april 2024
Reactie van Jay op 25 apr 2024
Thank you for the amazing review! We are so glad you enjoyed your stay with us!

10/10 – Uitstekend

Ronnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Jay op 24 apr 2024
Thank you for the amazing review!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place,would stay again.
1 nacht verbleven in april 2024
Reactie van Jay op 21 apr 2024
Thank you for the amazing review!

10/10 – Uitstekend

Leah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel.
1 nacht verbleven in april 2024
Reactie van Jay op 20 apr 2024
Thanks for the amazing review!

10/10 – Uitstekend

Israel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surprised at the size of the room, very well laid out and it was very clean. The AC was strpng
1 nacht verbleven in april 2024
Reactie van Jay op 24 apr 2024
Thank you for the amazing review!

10/10 – Uitstekend

Martha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente el servicio súper recomendados vendisiones
2 nachten verbleven in april 2024
Reactie van Jay op 21 apr 2024
Thank you for the amazing review!

10/10 – Uitstekend

Nickie, Inkom

1 nacht verbleven in april 2024
Reactie van Chris op 1 mei 2024
Thank you for the great review!

8/10 – Goed

Nikki

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is right next to a great diner that's very affordable. The parking was good. There was an outdoor pool with slides that looked like fun, but unfortunately it was too chilly to use. The breakfast buffet was good. The lobby was big and had sitting areas near a fireplace. The room was good; we stayed in a room with two queen beds. The whole stay was pleasant. We would stay here again.
2 nachten verbleven in april 2024
Reactie van Chris op 10 apr 2024
We appreciate the great review, thank you so much for taking the time to provide feedback for us.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was fine. I paid for a clean comfortable room and that is what I received. I have no complaints.
3 nachten verbleven in april 2024
Reactie van Chris op 10 apr 2024
Thank you for the great review!

10/10 – Uitstekend

Donald, Frankfort

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our favorite place!
1 nacht verbleven in april 2024
Reactie van Chris op 8 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Robin

Everything was so easy from check in to check out. Their continental breakfast was better than any other hotel I have stayed at. The rooms were clean and a nice size, it was awesome that we had a fireplace in the room.
5 nachten verbleven in april 2024
Reactie van Chris op 8 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Alexis, Fairdale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good price for this property, good breakfast. and great experience in the pool.
1 nacht verbleven in maart 2024
Reactie van Chris op 8 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 – Uitstekend

Michael

3 nachten verbleven in april 2024
Reactie van Chris op 29 apr 2024
Thank you

10/10 – Uitstekend

Todd

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I couldn’t have asked for a better stay!
2 nachten verbleven in maart 2024
Reactie van Chris op 5 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

8/10 – Goed

Daphne

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The lobbies of both hotel and Inn are beautiful, the room was nice, pillows good, bed ok, two sinks in bathroom good. Breakfast area is large, family friendly, good food. Only complaint, grouchy desk clerk, didn’t crack a smile, and dirty elevators.
2 nachten verbleven in april 2024
Reactie van Chris op 5 apr 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

8/10 – Goed

Oscar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was my first time using this facility for a 2 nights stay, I was actually impressed on how nice this place was. One thing I didn’t like was that the rooms ac/heat unit made some loud noises when it came on in the middle of the night that would wake me and my wife. Other than that I would definitely be staying here again in the near future.
Reactie van Chris op 8 apr 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

8/10 – Goed

Laura

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed one night, so we didn't get to enjoy all the amenities like the pools. The free breakfast was good. The room was large and clean. We went during a busy time, but the hotel handled the large crowd well.
1 nacht verbleven in maart 2024
Reactie van Chris op 5 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

4/10 – Matig

Shane

Positief: Netheid, personeel en service
5 nachten verbleven in maart 2024
Reactie van Chris op 5 apr 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

6/10 – Redelijk

Jessica

4 nachten verbleven in maart 2024
Reactie van Jay op 24 apr 2024
We hope you had a good stay with us and if you have any questions or concerns please feel free to reach out to us!

6/10 – Redelijk

Brad

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Chris op 3 apr 2024
I am sorry to hear your visit may not have gone well, please let us know if there is anything we could do to assist.

10/10 – Uitstekend

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. We loved the river view. They had a very nice breakfast. The staff were very nice and very helpful. Great location
3 nachten verbleven in maart 2024
Reactie van Chris op 2 apr 2024
Thank you for your kind words and the great score!

8/10 – Goed

Daniella, Bronx

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was 24hrs and they had free breakfast everyday however, I didn’t get up in time for it but it was a cool spot
3 nachten verbleven in maart 2024
Reactie van Chris op 8 apr 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

4/10 – Matig

Heather

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property has the potential to be amazing, but the staff and their lack of hospitality made it so I will never go back. The room itself was about a 4/10 as it was cleaned but poorly done so. Beds were ok, but if I only wanted a bed, I’d have booked a cheap motel. We were told immediately that the pool was “out of commission,” and it’s no big deal to walk across the 40° parking lot with my wet children to swim. When I asked if I could PAY to get a room in the Inn portion with the working pool, I was told no substitutions and I could not. I then asked if I could PAY to at least upgrade to the room with a view and a jacuzzi, and I was told no. The game room wasn’t in working order. The games had signs that said out of order. So literally everything I booked for my kids was not in working order. Upon making my concerns known to the AM manager upon check out, she informed me that nothing was wrong with the pool. It should have been open. The game room was supposed to have been looked at too. She also did not understand why I couldn’t even PAY to upgrade, as I never once asked to be comped on anything. At a minimum they should have put us in a better room. Hotels offer several hospitality upgrades with out asking for money and again, I said I’D PAY. The best part is I could not get a partial refund for the room, as the am manager wanted to do, because of Expedia’s policies. She did what she could but the stay was over. I will not be going back to that place.
Reactie van Chris op 2 apr 2024
I am so sorry to hear your experience with us did not go well overall and I would love to speak with you more about it.

8/10 – Goed

Roberto

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and customer service was great. Very convenient to the parkway and all attractions and restaurants.
6 nachten verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the great feedback and awesome score!

10/10 – Uitstekend

Carie

3 nachten verbleven in maart 2024
Reactie van Jay op 21 apr 2024
Thank you for the amazing review!

10/10 – Uitstekend

Amy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location close to the strip. Quiet location, friendly staff, and great breakfast!
1 nacht verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing review! We hope to see you again soon

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was good.
1 nacht verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon

10/10 – Uitstekend

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic stay and place! A lot to offer for a reasonable place!
1 nacht verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon

10/10 – Uitstekend

Scotty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon!

10/10 – Uitstekend

John Hawin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good. I’m happy
1 nacht verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon

10/10 – Uitstekend

Juan J

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super friendly, both pools were clean and well maintained!
2 nachten verbleven in maart 2024
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon

4/10 – Matig

Gus

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Chris op 1 apr 2024
I am sorry to hear things may not have been great during your visit, we hope the hotel management team was able to review your concerns and if not we would like the opportunity to.

10/10 – Uitstekend

Karla, Alpharetta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Chris op 1 apr 2024
Thank you for the amazing score! We hope to see you again soon