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Beoordelingen van Fonab Castle Hotel & Spa

5 out of 5
Fonab Castle Hotel & Spa
Foss Road, Pitlochry, Scotland

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 436 van 540 beoordelingen" "
Gastenscore: 8 - Goed. 69 van 540 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 540 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 540 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 540 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A fantastic stay from arrival to departure. Great location, beautiful views, stylish facilities and outstanding food.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nikhil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, very friendly staff, good food and value for money
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Stayed for 3 nights in February. The castle and the Woodland Suites (where we stayed) were stunning. The staff were incredible and nothing was a hassle. Mark welcomed us immediately and gave us a very helpful tour of the property. EV charging was free to use - which is becoming increasingly rare even amongst 5* hotels. Breakfast was hearty, tasty and the service perfect. Dinner was equally great. Despite Pitlochry having options to choose from, you’re really in the best spot at Fonab and do not need to leave at all. I am loathed to criticise any part of our stay, but if I were being super critical, the spa facilities were a little tired. Though that said, there was some external refurbishment being conducted, so perhaps that is shortly extending to the interior? We were not staying to take advantage of the spa, so it didn’t bother us too much. Overall a fantastic stay.

10/10 – Uitstekend

Heather

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As usual could not be faulted
1 nacht verbleven in januari 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel, beautiful scenery
Beautiful hotel set in amazing surroundings. Hotel facilities are excellent and the staff are kind, friendly and extremely helpful. The taste and quality of food served is exquisite. Views are breathtaking especially from the loch view rooms. The rooms are beautifully decorated with high end finishes.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Any issues were addressed promptly with good communication. Concierge could not have been more helpful.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Susan

1 nacht verbleven in december 2023

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A fantastic stay, wonderful staff, great food, and amazing facilities
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

David

1 nacht verbleven in november 2023
Reactie van Cookie op 15 nov 2023
Dear David,Thank you for emailing me and sharing your recent experiences. I am delighted that we will have the opportunity to welcome you back in the near future. The team and I will ensure your next stay is positively memorable and I look forward to meeting you in person.Kind regardsAndrew

10/10 – Uitstekend

John paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful staff
Great stay at fonab and the hotel staff were all excellent
1 nacht verbleven in november 2023

10/10 – Uitstekend

Yvonne

1 nacht verbleven in november 2023

10/10 – Uitstekend

Lissa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Service
Very enjoyable stay , the concierge Davie made it extra special.He was very knowledgeable and accommodating. All the staff were nice but he was exceptional. Haven’t seen that level of service in a long time.
3 nachten verbleven in oktober 2023

8/10 – Goed

Euan

Positief: Netheid, comfort kamer
5th visit
Food delicious as always. Bar service slower than you would expect. Parts of the Spa starting to look a bit tired. Reception & concierge very friendly & helpful. Rooms very comfortable
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kristen, Gilbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Stephanie

1 nacht verbleven in oktober 2023

8/10 – Goed

Ryan, Lowell

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful room and property. Spa staff and the transportation shuttle were excellent. I would have liked our restaurant experience to have been better as it was difficult to find someone to pay our tab at one point and I wasn’t able to get dish info on another occasion. Overall I’d stay at the spa again as it’s a beautiful property and is well kept.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Christine

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Gemma

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love visiting Fonab. The service is impeccable. Food is wonderful too. If you like walking and want to indulge in the spa too, this is the hotel for you. They were also amazing with our doggy!
3 nachten verbleven in oktober 2023

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slightly disappointed
Fonab castle is an amazing hotel, never had any problems before but we had no hot water for our showers and we had to chase up our breakfast order 30 mins after we placed it. Staff are amazing and hotel is beautiful and these issues were unusual.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Bruno

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We experienced a problem at the hotel (no heating or hot water), but it was dealt very well by the hotel manager.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Rui

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful premise and excellent location. Good service, good food.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Home

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Beautiful location. Very average stay.
Lovely location and views but the overall experience was quite average. The service throughout was slow, slightly chaotic and disappointing. The hotel bar struggled to serve a drink at 11pm and it lacked atmosphere. Breakfast time wasn’t great - we had been sitting for 20 mins before even a glass of water was produced. My scrambled eggs were grainy, odd textured and inedible. They did provide a dog bed and treats which was nice - but dogs are not allowed anywhere else in the hotel apart from the room which we weren’t aware of. We had a Woodland lodge room as we had a dog and it was ok, the bed comfy but perhaps a little outdated. We discussed our issues at checkout and they offered to have the manager chat to us but they were unavailable but promised a call. This did not happen. Definitely not a 5* hotel and didn’t live up to the price point.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Marjorie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, professional staff.
1 nacht verbleven in oktober 2023

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in september 2023

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in september 2023

10/10 – Uitstekend

Benyamin, Givatayim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderfull in all aspects
1 nacht verbleven in september 2023

8/10 – Goed

Russell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

BRIAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Sharon

1 nacht verbleven in september 2023

10/10 – Uitstekend

Norma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay at Fonab Castle for our Engagement.
Outstanding service, food, accommodation and knowledge of the local area and history of Fonab Castle. A truly wonderful experience and perfect way to spend our recent engagement celebrations. Thank you Fonab staff and concierge. We hope to return one day soon.
3 nachten verbleven in september 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Norman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very impressive hotel and well worth the visit. Everyone we met from their staff were very pleasant and helpful. Easy walk to the town for shopping, restaurants and pubs and close to several good golf courses. It will be high on our visit list when we come back to Scotland.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The way in which the restaurant staff have been trained and the passion and diligence that they clearly show at their is impeccable The spa staff namely Ciara Chelsea and Hannah keep the facility at the highest possible level of hygiene and are as the restaurant staff passionate and make their guests extremely welcome at the facility
1 nacht verbleven in september 2023

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The way in which the new Food and Beverage Manager is training his Brasserie staff who are all young outward going and passionate and perform their duties with the diligence that is scarce to find elsewhere in the hospitality industry in Scotland . The General Manager Mr Andrew Cook clearly oversees the running of the venue in a hands on and efficient manner and his attention to detail is evident .
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Graham

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are trained to a standard not seen at similar venues in Scotland Dislike : The management need to scrap the practice of putting a holding charge on clients credit / debit charge on check in as this is immediately deducted from the card balance and can take up to 7 days to be re-credited : this is totally unacceptable
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Clanmorris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

jefferson

1 nacht verbleven in juli 2023

10/10 – Uitstekend

peggy

1 nacht verbleven in juli 2023

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend away
Amazing hotel, service was excellent. Loved the gluten free afternoon and individualised breakfast. Hot stone massage was fantastic, pool and facilities great. Room spacious and comfortable, the only problem was the heat with only a small window at the side for air.
2 nachten verbleven in juni 2023

8/10 – Goed

Brigitte

1 nacht verbleven in juni 2023

8/10 – Goed

Ricky

Positief: Netheid, staat van de accommodatie en faciliteiten
Unsure if I would stay again
The restaurant staff are not particularly friendly or welcoming this could be improved. We had dirty cutlery and plates each time we sat for a meal and also things missing from the table which we had to ask for such as butter. Service was slow on occasion especially if we wanted to sit outside on the patio. our lodge did not have A/C which made it quite uncomfortable, I understand there is not much need for it in the climate but they can also be used to heat the room as a 5 star hotel I think this is basic and expected. TV WIFI did not work our entire stay and we was also told a fridge would be in our room and it was not. The Concierge was outstanding and very helpful.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Christina

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Benjamin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fabulous hotel. The staff were super friendly and very helpful. Breakfast was fabulous, and the evening dinner options amazing. Spa area was a real luxury, and great to relax. Room was very warm at night.
2 nachten verbleven in mei 2023
Reactie van The Fonab Castle Team op 25 mei 2023
Good Morning BenjaminThank you so much for this positive feedback. We are all so delighted you had a great time and enjoyed all aspects of the hotel. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team

10/10 – Uitstekend

J A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van The Fonab Castle Team op 25 mei 2023
Good Morning J AThank you for scoring us 10 out of 10. It is most appreciated. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team

10/10 – Uitstekend

Scott, New York

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms and food were great and the staff fantastic! We will definitely return.
3 nachten verbleven in mei 2023
Reactie van Fonab Castle Team op 18 mei 2023
Good Afternoon ScottThank you very much for this great review. I am delighted you had a lovely time with us and nice to hear you would return! We hope to see you again in the near futureRegardsThe Fonab Castle team