Sportfaciliteiten

Beoordelingen van HYATT house Pittsburgh-South Side

3 out of 5
HYATT house Pittsburgh-South Side
2795 S Water St, Pittsburgh, PA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 604 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1004 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer ruime en compleet ingerichte kamers, dichtbij restaurants en winkels. De ontbijtfaciliteit was standaard, niet speciaal, maar wel afdoende. Alleen betaald parkeren, maar wel overdekt. Qua locatie was het voor ons erg centraal naar attracties en winkelcentra.
7 nachten verbleven in oktober 2022
Reactie van GM op 16 okt 2022
Dear Frank,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.Sincerely,Dan RuedaGeneral Manager

8/10 – Goed

Wilma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and view of River. Rooms clean with a nice kitchen. However no table or chairs. Tour company and places to eat easily walked to. Very good breakfast each morning. Pool water was too cold for swimming. The parking garage is terrible, small spaces and concrete posts made parking stressful and billed $20 a day.
3 nachten verbleven in mei 2024
Reactie van GM op 26 mei 2024
Dear Wilma, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the parking garage. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Dan Rueda, GM

8/10 – Goed

Thomas

Reisde met partner
Negatief: Voorzieningen
The hotel wasn’t in good shape for a Hyatt. You can’t walk outside from the lobby, you have to go down to parking floor to exit. Strange setup. Why can’t thes fancy named hotels afford a $500 smart tv? None of the hotels offer that option. It’s very strange to me. If you charge $200 a night, you can afford a smart TV for families and kids. I hope the management reads this and upgrade their TVs.
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Thomas, We take pride in providing the best accommodations and service in Pittsburgh; your feedback, which highlights success and suggestions for improvement, is appreciated. I'm happy to learn you enjoyed your stay overall, and I have noted your recommendations regarding the televisions in our rooms. Thank you for your time in reviewing our hotel. Best, Dan Rueda, GM

8/10 – Goed

aaron

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
My only reason for less than five stars was due to the building being under renovation. The hotel room was amazing.
3 nachten verbleven in maart 2024
Reactie van GM op 20 mei 2024
Dear aaron, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon to experience all our updates! Best, Dan Rueda, GM

10/10 – Uitstekend

Shevelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in februari 2024
Reactie van GM op 15 mei 2024
Dear Shevelle, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Dan Rueda, GM

8/10 – Goed

Lisa

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen
Very relaxing during a stressful trip.
2 nachten verbleven in mei 2024
Reactie van GM op 12 mei 2024
Dear Lisa, We're happy to hear from you! It's great to know that you were able to relax here from your stressful trip. Please plan to visit us again the next time you travel to the area. Best, Dan Rueda, GM

10/10 – Uitstekend

Yelenys

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal muy amable y está localizado en un lugar muy tranquilo Hay varios restaurantes y lugar de juegos también
3 nachten verbleven in mei 2024
Reactie van GM op 6 mei 2024
Dear Yelenys, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable, our associates friendly and our quiet location convenient. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Dan Rueda, GM

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Imtiyaz

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Cody

1 nacht verbleven in maart 2024
Reactie van GM op 16 apr 2024
Dear Cody, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard, so we hope you will allow us to share a more positive experience with you soon. Sincerely, Dan Rueda, GM

6/10 – Redelijk

Susan

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van GM op 13 apr 2024
Dear Susan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Dan Rueda, GM

2/10 – Ontzettend slecht

Mohan

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was mold on the pillow and bed.
1 nacht verbleven in maart 2024
Reactie van GM op 12 apr 2024
Dear Mohan, The experience you described is not typical or acceptable. Please know that your feedback will be addressed with the housekeeping team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to serve you better on a return trip. Sincerely, Dan Rueda, GM

10/10 – Uitstekend

samuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van GM op 9 apr 2024
Dear samuel, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us and sharing this five-star review. Please visit again soon. Best, Dan Rueda, GM

6/10 – Redelijk

Vernon

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear Vernon, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Dan Rueda, GM

10/10 – Uitstekend

deb

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent stay! !!
2 nachten verbleven in april 2024
Reactie van GM op 7 apr 2024
Dear deb, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dan Rueda, GM

10/10 – Uitstekend

Oderay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in maart 2024
Reactie van GM op 5 apr 2024
Dear Oderay, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Dan Rueda, GM

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Stacy, Havertown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We use this as our go-to hotel when visiting Pittsburgh unless we have to be downtown for a specific reason.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Stacy, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your continued patronage. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Dan Rueda, GM

10/10 – Uitstekend

Haylie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful stay. Perfect location and very walkable to all of our favorite places.
2 nachten verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Haylie, What an excellent rating! I am thrilled to see that you had a great stay, and hope that we will be your first choice for lodging from here on out. Thank you for your business, and please come again. Best, Dan Rueda, GM

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good!
1 nacht verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear Deborah, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Dan Rueda, GM

10/10 – Uitstekend

Martha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personal is so nice
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Martha, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Dan Rueda, GM

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rosalyn, Indianapolis

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

8/10 – Goed

Shannon, Jersey City

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Give free parking. That’s crazy you have to pay on top of that per day.
2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Shannon, It is always a pleasure to see that our guests enjoyed a positive experience with us. Thank you for taking a moment to share your thoughts and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Dan Rueda, GM

4/10 – Matig

Camille

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Room is dirty notthing has been wiped down . Windows are cloudy yuki. Bathroom floor sticky shower wasnt washed down no coffee pot when there was supposed to be one. He went and got me one said your going to have to wash it its very dirty !!!
Reactie van GM op 25 mrt 2024
Dear Camille, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Dan Rueda, GM

8/10 – Goed

Yuanfan

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel to stay, easy access to everything.
2 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Dear Yuanfan, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Dan Rueda, GM

10/10 – Uitstekend

Nathan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Things to do within walking distance.
2 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Nathan, We appreciate your review and recommendation. I'm delighted to know you found your stay and our location to be top-notch. Please find a reason to revisit us soon. Best, Dan Rueda, GM

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I wish parking was included very expensive
2 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Joanne, Thanks for your feedback and five-star rating. In Pittsburgh as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your business and hope to host you again. Best, Dan Rueda, GM

10/10 – Uitstekend

Josh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here 4 times, its always enjoyable, top notch staff and facilities. Lots of dining and party options close by. My favorite Pittsburgh staycation spot.
2 nachten verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Josh, We take great pride in being your favorite hotel in Pittsburgh! Thank you so much for your continued patronage and your kind feedback. Please come see us again soon. Best, Dan Rueda, GM

8/10 – Goed

John Joseph

Positief: Netheid
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Jewel

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nnamdi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
7 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Dear Nnamdi, We are sincerely grateful for your stay with us. Your thoughtful review means the world to us and we eagerly anticipate your return. Best, Dan Rueda, GM

10/10 – Uitstekend

Trista

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. The parking garage is small and somewhat difficult to maneuver through, just a warning as I was not expecting it to be that difficult to park.
1 nacht verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Dear Trista, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Dan Rueda, GM

10/10 – Uitstekend

Victor

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I had a short stay here as we passed through Pittsburgh on our road trip. We were very pleased with this hotel. The staff were accommodating and able to answer all our questions. The room was clean, it slept 4 people comfortably. I would definitely revisit Hyatt House in Pittsburgh.
1 nacht verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Dear Victor, We are absolutely thrilled to hear that your experience was exceptional and that you would choose to stay with us again! Your kind feedback means the world to us and we will be sure to share it with our entire team. We take pride in ensuring our guests feel comfortable and we're glad we were able to deliver. Thank you for choosing us and we look forward to welcoming you back soon. Sincerely, Dan Rueda, GM

2/10 – Ontzettend slecht

Ashley

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Do not recommend! They charged me a smoking fee just for leaving a small line of an ash on a table. We smoked outside of the property and placed a smoking product on the table when we came back in. They even said the room did not smell of smoke, and sent me a picture of a small black line on someones finger after the swiped a table. RIDICULOUS! Charged me $214! Never again
Reactie van GM op 8 mrt 2024
Dear Ashley, Hyatt House is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every guest. Sincerely, Dan Rueda GM

10/10 – Uitstekend

Kesnel

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Kuntal

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worth the price paid. Quiet location
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Dear Kuntal, Thank you so much for your review. I am thrilled that you found our atmosphere peaceful and our overall value exceptional. It was our pleasure to host you during your time in Pittsburgh, and we hope you will always choose our property when you return to the area. Best, Dan Rueda, GM

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Dear Andrew, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Dan Rueda, GM

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful stay.
2 nachten verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Robert, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dan Rueda, GM

6/10 – Redelijk

Jonna

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Julian provided great service! Computer systems not working properly at check in. Room is lovely, but the bed and pillows were terrible. I only slept for about 3.5 hours. Hard as rocks. Sofa comfort was not much better. Would love to stay here again, but without sleep, I’m going to have to look somewhere else. 🙁
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Jonna, Thank you for noting Julian's great service, but I'm sorry that our beds were not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Dan Rueda, GM

8/10 – Goed

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Cindy, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dan Rueda, GM

10/10 – Uitstekend

Eric

1 nacht verbleven in februari 2024

8/10 – Goed

harold

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
You had it pay 20.00 dollars parking. Laughable!!
1 nacht verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear harold, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Dan Rueda, GM

10/10 – Uitstekend

Kelly

1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Kelly, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dan Rueda, GM

6/10 – Redelijk

ernest

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Sheets were not cleaned but staff was polite and besides that the stay was okay
1 nacht verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear ernest, I apologize for the condition of your linens. Although some stains may remain after laundering, we should have detected them during our quality control process. Please accept my sincerest apologies for our lack of attention to detail. We are grateful that you chose to stay with us and hope to provide you with better service on your next visit. Sincerely, Dan Rueda, GM

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hockey game
Parking deck was full overnight but the hotel had additional parking across the street which was fine:) Continental breakfast was great!
1 nacht verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear Erica, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Dan Rueda, GM

10/10 – Uitstekend

Shanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Issac

1 nacht verbleven in februari 2024