Dear Stan, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and had a comfortable night's sleep in the room at a perfect price. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear April, Thank you for sharing your recent visit to the city. It is nice to know you enjoyed having a kitchen in your suite and had a good stay. We always try to keep our guests happy and satisfied with our services. We hope you revisit and allow Extended Stay America to serve you again.Sincerely,Hotel Management

Dear Mahendra, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Tom, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Stay with us again, and allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management

Dear Jim, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the overall cleanliness issues not meeting the liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Smoking is never allowed inside the hotel premises. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Elijah, It is sad to hear about the discomfort of not finding the front desk team person, which caused you inconvenience on your arrival to the hotel. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Pamela, Thank you for choosing us and sharing your remarks. It is nice that you had a pleasant time with us. We aim to deliver a flawless hotel experience. However, we are sorry that the breakfast choices did not meet your expectations. We will share your remarks with the concerned individuals for improvement as we move ahead. Further, we regret the smell concerns that disturbed your time. Smoking is never allowed inside the hotel premises. Thank you for bringing this to our attention. We shall address this with the team so that it does not impact future guests. Please allow us to improve this experience during your next visit.Sincerely,Hotel Management

Dear Jim, Thank you for your review. Although we wish to give you a satisfactory time, it isn't very pleasant to know that your expectations for a perfect hotel experience were not met. We will speak to our team to be more careful in-room delivery as we advance. Smoking is never allowed inside the hotel premises. Thank you for bringing this to our attention. We deeply regret your disappointment in handling your concerns and will work to improve them. Please allow us to help and make your stay perfect the next time you are in the area.Sincerely,Hotel Management

Dear Sabina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Victoria, We appreciate your feedback. It's great to hear that you had a positive experience overall at Extended Stay America. However, we will address your concern to ensure a fresher environment for future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Albert, Thank you for your review. It is pleasant to know that you had a good time and were pleased with your stay. However, we are sorry for any inconvenience caused and have noted your suggestions for the garbage bin. Please revisit Extended Stay America and enjoy your next trip.Sincerely,Hotel Management

Dear Ashok, Thank you for your review. It is pleasant to know that you had a satisfactory time and were pleased with your stay. We are delighted to hear your compliments for the staff. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

Dear Niranjan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your and your wife's expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Morgan, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Doryian, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear sanjiv, Thank you for being our guest. Providing a perfect hotel exerience is always our aim. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement. We hope to serve you again in the future.Sincerely,Hotel Management

Dear SANTHOSH REDDY, Thank you for being our guest. It is nice to know you had a satisfactory stay. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Energy, Thank you for taking the time to review our hotel. We are disappointed to read about the service issues you experienced. Please accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Dear Benjamin, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Also, we regret any oversights with our housekeeping service. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon for a much-enhanced stay. Sincerely,Hotel Management

Dear Brian, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Todd, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear PRASANNA KUMAR, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Tejas, We apologize for any dissatisfaction you experienced during your stay. Our aim is to provide a comfortable and pleasant experience for all guests. While we understand your concerns regarding the breakfast offerings, we assure you that our prices are competitive with other hotels in the area. We strive to provide value and service that meet or exceed our guests' expectations. Your feedback is valuable to us, and we will use it to make necessary improvements. We have noted your concern regarding the need for updates and will consider it, as we always strive for improvement. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Unnikrishnan, We sincerely apologize for your recent experience at our hotel. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and address the issues raised with our team to ensure a more welcoming environment for all guests. We understand the importance of a pleasant stay, especially for individuals and families, and we are committed to improving our services. We value your feedback as it helps us continuously enhance the guest experience. We hope you will consider giving us another chance in the future to provide you with the excellent stay you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for sharing your feedback on your recent visit. We apologize for the inconvenience caused by the power outage and subsequent issues with hot water during your stay. This falls short of our usual standards of service. We hope you consider this an isolated incident and will not deter you from choosing us the next time travel brings you back to Pittsburgh. Your feedback is appreciated, and we look forward to making your future stay pleasant.Sincerely,Hotel Management

Dear Fallon, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Kenneth, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Hotel Management

Dear Theresa, We are pleased your overall stay with us was pleasant. It was great to read about the enjoyable aspects of your visit. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any inconvenience you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management