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Beoordelingen van Staybridge Suites Pittsburgh Airport, an IHG Hotel

3 out of 5
Staybridge Suites Pittsburgh Airport, an IHG Hotel
239 Summit Park Drive, Pittsburgh, PA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 166 van 242 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 242 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 242 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 242 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 242 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elizabeth, Bellevue

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will definitely stay at a Staybridge again. The room was wonderful, had all the amenities and extra things that are nice such as REAL wine glasses and small throw pillows on the sofa to make it more comfortable. The beds were So comfortable and had great sheets. To top it off, there was a really good free continental breakfast. I've had these breakfasts before at hotels, but this one one of the best we've ever had. The staff was also very friendly. I just wish our stay was going to be longer than one night.
1 nacht verbleven in april 2024
Reactie van Jason op 30 apr 2024
Thank you so much for your excellent review, it really makes us happy when we please our wonderful guests

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean. The staff was friendly. The breakfast was good. Unfortunately, the mattress was sagging pretty badly and I Wilke up with a sore back. There was a large group of kids that were running all around. They seemed to be the children of the staff. It was very disruptive
1 nacht verbleven in april 2024
Reactie van Jason op 30 apr 2024
I am glad you enjoyed your stay; we apologize for the kids; we had the national take your kids to work day and the staff enjoyed showing their kids where they work. We are very sorry if they were a little loud, we didn't want to inconvenience our valued guests.

10/10 – Uitstekend

Dina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, and spacious room.
1 nacht verbleven in april 2024
Reactie van Jason op 29 apr 2024
Thank you for your excellent review. We hope to see you again soon.

2/10 – Ontzettend slecht

Brian

Negatief: Personeel en service
Management was terrible with no customer service. Already paid for the room had confirmation. Drove four hours down and went to check in and they told my room was cancelled and they were full and that there was nothing they could do. They blamed Expedia but when I reached out to Expedia they said my room was reserved. Management was terrible and within twenty minutes they magically had a room for me.
1 nacht verbleven in april 2024
Reactie van Jason op 16 apr 2024
Im disapointed that you gave us a 1 star review. There was an issue that needed the GM attention and we moved as quickly as possible to get you in the hotel. When you book with a 3rd party there is times where reservations get stuck in the GDS system

10/10 – Uitstekend

Angela

2 nachten verbleven in april 2024
Reactie van Jason op 10 apr 2024
Thank you very much for your excellent review. We hope to see you again soon.

8/10 – Goed

Jill, Denver

1 nacht verbleven in april 2024
Reactie van Jason op 29 apr 2024
Thank you for staying at our hotel and leaving us some positive marks. We really appreciate you.

10/10 – Uitstekend

Hariharan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property near shopping facilities. They allowed us to check in 2 hours early and they have nice breakfast.
2 nachten verbleven in maart 2024
Reactie van Jason op 25 mrt 2024
Thank you very much for your review. We are very glad you had an excellent stay with us.

10/10 – Uitstekend

Woodrow

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was very friendly and personable. It was a very pleasant experience, and can’t wait to come back.
1 nacht verbleven in december 2023
Reactie van Jason op 25 mrt 2024
Thank you for your business. We are so glad you had a wonderful stay.

10/10 – Uitstekend

Tracie

Reisde met partner
Very clean, love the suites
1 nacht verbleven in maart 2024
Reactie van Jason op 14 mrt 2024
Thank you very much for the wonderful review. We hope to see you again soon.

8/10 – Goed

Brenda, Groveport

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Had to request extra sheets for the sofa bed which weren't the right size. Room could have been cleaner. Breakfast was good.
1 nacht verbleven in maart 2024
Reactie van Jason op 14 mrt 2024
Thank you for your positive review. I will discuss the areas we could improve with my housekeeping team today during our morning meeting. Thank you for your feedback and we hope to see you again soon.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason op 13 mrt 2024
Thank you for your 5 star review we love having wonderful guests like yourself stay here with us. We hope to see you soon.

10/10 – Uitstekend

Lexy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice hotel. we loved the receptionist, she was so helpful and kind for everything. definitely recommend.
1 nacht verbleven in maart 2024
Reactie van Jason op 12 mrt 2024
Thank you very much for your positive review. We love hearing about our guests experience with our staff. We all love making our guests happy during their visit.

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay up until the end. I don’t know what exactly happened with the sink in the kitchenette area but on my last morning there cockroaches were coming out of the sink hole. We never ate in the room so I thought that was concerning. We only had used the sink to wash our hands previous days. Besides that incident the room was nice and it was a very lovely stay. I really liked that they offered dove products in the bathroom.
2 nachten verbleven in februari 2024
Reactie van Jason op 26 feb 2024
Thank you for your review. I will look into the sink drain issue. I havent heard this complaint yet so thank you for bringing to my attention.

10/10 – Uitstekend

Divya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay was nice and peaceful. Checkin was smooth, clean area. Safe to children. Spacious room.
1 nacht verbleven in februari 2024
Reactie van Jason op 19 feb 2024
Thank you very much for your 5 star review. Hope to see you again soon.

10/10 – Uitstekend

Misty

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff,easy access to highway, and shops.
2 nachten verbleven in februari 2024
Reactie van Jason op 19 feb 2024
Thank you for staying with us. Have a great week,

10/10 – Uitstekend

Karla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I always choose to stay here when in Pittsburgh! Feels like home!
1 nacht verbleven in februari 2024
Reactie van Jason op 6 feb 2024
Thank you for always staying with us. You are like family here at the Staybridge. We look forward to seeing you again soon.

10/10 – Uitstekend

Jose A

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were huge very nice clean , and what stood out most was the staff front desk from morning shift to night shift were amazing went above an beyond . We went out there for a recruitment visit at the university of pittsburgh and we got to the hotel late night kids had a bunch of energy the pool was closed and the lady from the mid shift was finishing up she saw that kids were bored and she didnt have too but she opened the pool at 11:30 pm so the boyz can have an hour there to hang out , that was a plus ,so thank you to that lady an the whole staff our stay was amazing , icing on the cake the breakfast 🙏love it ,thank you again will def stay there again on my next visit .
1 nacht verbleven in februari 2024
Reactie van Jason op 5 feb 2024
We are here to provide an excellent experience for our valued guests. Thank you for taking the time to share your experience with us. We hope to see you again soon. Tell the boys we will have to pool ready for the next visit.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean. Kitchenette was perfect. The lighting in the vanity area could have been better.
1 nacht verbleven in februari 2024
Reactie van Jason op 5 feb 2024
Thank you for staying with us and leaving your excellent comments. We hope to see you again someday.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great. Night staff is outstanding. Breakfasts are very good, lots of choices and everything is fresh.
1 nacht verbleven in januari 2024
Reactie van Jason op 25 jan 2024
Thank you for taking the time to leave us your excellent review. We really enjoyed your visit and look forward to seeing you again next time you visit Pittsburgh..

6/10 – Redelijk

RYAN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Waited at airport in 15 degrees for the shuttle being hotel express for 45 mins outside. I guess they just fly by if your not outside waiting for them. Probably wont stay with this place until they get a good reliable shuttle bus. Morning shuttle was on time though so that was nice.
1 nacht verbleven in januari 2024
Reactie van Jason op 15 jan 2024
Thank you for staying with us. I am sorry about the airport shuttle service you had some issues.We are actually in the process of looking for a different shuttle option that has more control of giving our guests a more positive experience.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jason op 12 jan 2024
Thank you for your feedback. We hope to see you again.

8/10 – Goed

YOUNG CHUL

1 nacht verbleven in januari 2024
Reactie van Jason op 8 jan 2024
Thank you for your review we hope to see you again soon.

10/10 – Uitstekend

Danielle, canton

1 nacht verbleven in januari 2024
Reactie van Jason op 5 feb 2024
Thank you for your 5 star review. It was our pleasure having you stay with us.

10/10 – Uitstekend

Tammy L.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really appreciated the airport shuttle service. Our room was clean. The kitchen could have been outfitted better. A nonstick skillet would have been good. Overall very good.
2 nachten verbleven in januari 2024
Reactie van Jason op 8 jan 2024
Thank you for your visit. We appreciate your business.

10/10 – Uitstekend

Shawneka

1 nacht verbleven in december 2023
Reactie van Jason op 3 jan 2024
Thank you very much for your 5-star review. Really means a lot to us having happy guests.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jason op 28 dec 2023
Thank you for your excellent review. Have a super great 2024

10/10 – Uitstekend

BRENDA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay. Excellent breakfast and yummy appetizers during social time. Lighting was poor in the sink area.
2 nachten verbleven in december 2023
Reactie van Jason op 14 dec 2023
Thank you for your business and we wish you a very Merry Christmas.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Check in was easy; the room was clean and the bed was comfortable and breakfast was really good, great space in the room
1 nacht verbleven in december 2023
Reactie van Jason op 8 dec 2023
Thank you for your business and it was a pleasure having you at our hotel. We hope to see you again soon.

10/10 – Uitstekend

Keylamarie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service excellent and everything is clean
1 nacht verbleven in december 2023
Reactie van Jason op 8 dec 2023
Thank you for staying with us and leaving us your 5 star review.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay again
3 nachten verbleven in november 2023
Reactie van Manager op 28 nov 2023
Thank you for staying with us. Cant wait to see you again soon

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was ok for a night breakfast was good.
1 nacht verbleven in november 2023
Reactie van Jason op 20 nov 2023
Thank you very much for your 5 star review. Happy Holidays to you and your family

10/10 – Uitstekend

Kendra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service was excellent. I also enjoyed the free breakfast and evening social.
2 nachten verbleven in november 2023
Reactie van Jason op 17 nov 2023
Thank you so much for your kind comments about your experience with us. Have a super wonderful holiday

10/10 – Uitstekend

Paul

3 nachten verbleven in november 2023
Reactie van Jason op 17 nov 2023
Thank you for staying with us. We wish you the best holiday season.

4/10 – Matig

Josh

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a team of hockey players and their parents staying on our floor, the kids were out of control. Running up and down the halls hanging on our door at times ranging from 11am to 1145 pm. While this isn't the hotels fault, I spoke to the front desk 3 separate times to express frustration. They asked the parents to keep the kids under control, but it clearly didn't work as this continued for the three days we stayed there. So my only issue with the hotel was lack of action to allow my girlfriend and I a peaceful stay.
Reactie van Manager op 14 nov 2023
Yeah Its a shame that the parents of hockey kids let them do whatever they want. My staff fought with them the entire time. I am sorry about the guests who dont think about others. I hope you had an enjoyable time besides that.

8/10 – Goed

laurie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay again. Great options for free breakfast.
2 nachten verbleven in november 2023
Reactie van Jason op 14 nov 2023
Thank you for staying with us. We hope to see you again soon

10/10 – Uitstekend

FRANK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
3 nachten verbleven in november 2023
Reactie van Jason op 13 nov 2023
Thank you for staying with us Frank.Have a great week

10/10 – Uitstekend

Debra

1 nacht verbleven in november 2023
Reactie van Jason op 13 nov 2023
Thank you for your excellent review we hope to see you again soon

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Jason op 6 nov 2023
Thank you very much for your excellent review.

6/10 – Redelijk

Luigi

Positief: Netheid
3 nachten verbleven in oktober 2023
Reactie van Manager op 1 nov 2023
Thank you for your business. We hope you have a wonderful week.

10/10 – Uitstekend

Philippe

Reisde met een groep
Its good
3 nachten verbleven in oktober 2023
Reactie van Jason op 31 okt 2023
Thank you for your business and leaving us this great review

10/10 – Uitstekend

Daren Jermaine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything. The location was great, lots of shops, Walmart, Texas Roadhouse, and it was clean!
2 nachten verbleven in oktober 2023
Reactie van Jason op 31 okt 2023
Thank you for staying with us and leaving us this excellent review

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, clean
1 nacht verbleven in oktober 2023
Reactie van Jason op 30 okt 2023
Thank you for your excellent review we are so happy to have you as our guest

10/10 – Uitstekend

Scott

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very kind, and room was very clean. Kitchen and living area made stay very comfortable for my small family. Hotel was quiet and parking was very easy. Would stay here again.
4 nachten verbleven in oktober 2023
Reactie van Jason op 23 okt 2023
Thank you for staying with us and leaving your excellent review. We are very happy that you had a wonderful stay with us.

10/10 – Uitstekend

Kristen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great having a properly stocked mini kitchen with dishes and utensils. The beds and bedding were very cozy and clean. The staff at the front desk and in the breakfast are were all very friendly and welcoming.
2 nachten verbleven in oktober 2023
Reactie van Jason op 23 okt 2023
Thank you for your business and we are happy that you enjoyed your stay with us

10/10 – Uitstekend

Karysa

1 nacht verbleven in september 2023
Reactie van Jason op 23 okt 2023
Thank you for your excellent 5 star review. We hope to see you again soon.

10/10 – Uitstekend

Joseph

2 nachten verbleven in september 2023
Reactie van Jason op 2 okt 2023
Thank you for your excellent review

6/10 – Redelijk

Cindy

2 nachten verbleven in september 2023
Reactie van Jason op 12 sep 2023
Thank you for staying with us. We strive to exceed our guests expectations so if there is anything you think we can improve upon please let me know.Thank you again

10/10 – Uitstekend

Karla

6 nachten verbleven in september 2023
Reactie van Jason op 2 okt 2023
Thank you for your business and we hope to see you again soon.

10/10 – Uitstekend

Danielle, Victoria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were amazing. We had a group of 25 and they accommodated all of our needs. Our room keys were ready when we arrived. Breakfast was good, beds were comfortable and the kitchens were a god sent for our group.
4 nachten verbleven in augustus 2023
Reactie van Jason op 5 sep 2023
Thank you very much for your excellent review. I would like to speak to you for any events you guys have if coming back to Pittsburgh for Hockey again. Let me know how we can serve you again in the future. Thank you for your excellent review and your entire group was fantastic as well.

10/10 – Uitstekend

Emile

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel was amazing. Clean, comfortable, modern, staff was nice, breakfast was excellent and location was perfect, by all the shops!!
3 nachten verbleven in augustus 2023
Reactie van Jason op 23 aug 2023
Thank you for your excellent review. We hope to see you again soon.