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Beoordelingen van Andaz Mayakoba - A Concept by Hyatt All Inclusive

5 out of 5
Andaz Mayakoba - A Concept by Hyatt All Inclusive
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 53 van 71 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 71 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 71 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 71 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 71 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
5 nachten verbleven in maart 2024
Reactie van . op 1 apr 2024
Dear Miss Anna RosenThank you for taking the time to share your review.We are thrilled to hear that our resort area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team

10/10 – Uitstekend

Jillian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
Reactie van . op 13 mrt 2024
Dear Brett Thomas LacouThank you for taking the time to share your review.We are thrilled to hear that the Andaz Mayakoba provided an inviting and harmonious escape for you, and that Paco's assistance left a positive mark on your experience. It's wonderful to know that the sophisticated flavors and elegant service at Casa Amate met your expectations for luxury dining.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team

6/10 – Redelijk

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Reactie van . op 15 jan 2024
Good afternoonDear Mr. Michael GrazzianiThank you for your taking some of your valuable time to review us.I am really sorry to hear that your stay with us was not great, could you please share us all your comments about your stay with us? We requiere it in order to improve our services, our goal is to provide the best service to our all guest.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba

8/10 – Goed

Valentina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
3 nachten verbleven in december 2023
Reactie van . op 21 dec 2023
Good afternoonDear Valentina FurmanovaThank you for sharing your comments, it is very important tu us as we take it very seriously to make adjustments and improvements in all areas of the hotel to continue offering the high quality service that distinguishes us and avoid as much as possible any inconvenience in the stay of our valued guest.We make every effort to ensure that our guest are take care of from the moment they arrive until the time of their departure.Hopefully you will provide us an opportunity to host you once in Andaz Mayakoba.Warmly

10/10 – Uitstekend

luiz carlos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van . op 18 dec 2023
Good DayDear Mr. Luiz Carlos Bianchi FilhoThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.We are glad to know that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you in the near future.We remain at your disposal.Andaz Mayakoba

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
2 nachten verbleven in december 2023
Reactie van . op 11 dec 2023
Good dayDear Maria Veronica Pesantes DousdebesThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are glad to hear that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in oktober 2023
Reactie van . op 28 nov 2023
Good DayDear Donna El ZmeterThank you for taking some of your valuable time to write us a review.We are glad to know that you enjoyed your stay with us, we hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2023
Reactie van . op 7 nov 2023
Good day.Dear Mr./Mrs. Thomas,Thank you for taking some of your valuable time to review us.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.Warm RegardsAndaz Mayakoba

10/10 – Uitstekend

Luis

1 nacht verbleven in oktober 2023
Reactie van . op 23 okt 2023
Dear Mr. LuisThank you so much for you reviewWe are very glad that you stay with us was enjoyable!We hope see you soon,Best RegardsAndaz Mayakoba

2/10 – Ontzettend slecht

Lisa

1 nacht verbleven in oktober 2023
Reactie van . op 11 okt 2023
Dear Ms. LisaWe are very dismayed for your review,Can you be so kind to let us what was the issue in the hotel? and we can focus in that area.Thank you so muchAndaz Mayakoba

10/10 – Uitstekend

Angelo

2 nachten verbleven in juli 2023
Reactie van . op 17 aug 2023
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 – Uitstekend

Angelo

2 nachten verbleven in juli 2023
Reactie van . op 17 aug 2023
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 – Uitstekend

Nina

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A completely flawless stay at Andaz Mayakoba. Highly recommended. Book the All inclusive option, it really is worth it.
3 nachten verbleven in april 2023
Reactie van . op 7 apr 2023
Hello Nina,We are very glad to hear that,We hope see you soon!Warm Regards!Andaz Mayakoba

10/10 – Uitstekend

Emily

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We just visited for the third time and it was wonderful, again! The staff is phenomenal, the food is incredible and the walking/bike riding around the property is fantastic. The beach was pristine despite an algae bloom and the pools were delightful. The spa treatments were great. The rooms are starting to show a little bit of age but still a great vacation!
4 nachten verbleven in maart 2023
Reactie van Andaz op 27 mrt 2023
Hello Emily!Thank you for choosing us for your vacations,We are glad to know everything was fine in your stay,We hope seeing in you next vacay!Warm Regards!Andaz Mayakoba

10/10 – Uitstekend

JACQUELINE

4 nachten verbleven in november 2022
Reactie van Reservations Team - Andaz Mayakoba Resort Riviera op 6 jan 2023
Dear JacquelineThank you for choosing Andaz Mayakoba for your visit to Riviera Maya. Hope we can welcome you again in the near future.

10/10 – Uitstekend

ALEJANDRO, Bogota

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best people - service ever
6 nachten verbleven in oktober 2022
Reactie van Andaz Mayakoba Team op 10 nov 2022
Hello Alejandro,Thank you for your kind words, We are so glad to know you enjoyed your stay, we hope to have you back shortly.Best regards.

10/10 – Uitstekend

Jorge Alberto

4 nachten verbleven in juli 2022
Reactie van Andaz Mayakoba Team op 3 aug 2022
Estimado Jorge Alberto, No alegra saber que has disfrutado de tu estancia, esperamos haber cumplido tus expectativas y un poco mas. Agradecemos mucho tu amable review y esperamos que vuelvas pronto. Saludos.

10/10 – Uitstekend

Martin

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was unbelievable! Marco ,Daniel and Antonio on the beach made our trip absolute perfection. They were so attentive and remember our names and drink preferences. The beach was lovely and the always cleaned up the seaweed. So no trouble with that at this beach (other beaches in the area get bad) . The hotel is fun and trendy. We stayed on the beach side. Highly recommend if you can afford the extra splurge. If not, don’t worry. Golf carts will take you anywhere on the property. Martin drove us often and was such a great help. He was always friendly. *PSA tip your golf cart guy!
5 nachten verbleven in februari 2022
Reactie van Andaz Mayakoba Team op 8 mrt 2022
Dear Martin, We are so pleased to know how much you enjoyed your stay, we work hard to give all of you a great experience and see this, makes all the effort worth. we appreciate your kind words and hope you can come back soon. Warmly..

10/10 – Uitstekend

Laxman

3 nachten verbleven in juli 2021

8/10 – Goed

isabel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021
Reactie van Andaz Mayakoba Resort Riviera Maya op 21 jul 2021
Dear Mss. Isabel, Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
todo excelente; quizá hace falta que los cuartos tengan jacuzzi
4 nachten verbleven in juni 2021
Reactie van Andaz Mayakoba Resort Riviera Maya op 28 jun 2021
Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2021
Reactie van Andaz Mayakoba Resort Riviera Maya op 6 jul 2021
Dear guest, Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente hotel en todos los aspectos
Excelente Hotel, los cuartos y la comida de primera y el campo de golf de los mejores que he jugado.
2 nachten verbleven in mei 2021
Reactie van Andaz Mayakoba Resort Riviera Maya op 9 jun 2021
Estimado Alberto, Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir con nosotros su experiencia, nos sentimos muy satisfechos de saber que nuestro servicio y atencion a detalle supero sus expectativas. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
2 nachten verbleven in april 2021
Reactie van Andaz Mayakoba Reservation Team. op 26 apr 2021
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
4 nachten verbleven in januari 2021
Reactie van Andaz Mayakoba Reservation Team. op 2 feb 2021
Thank you for staying with us. We appreciate your comments! We hope to welcome you again soon. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
4 nachten verbleven in december 2020
Reactie van Andaz Mayakoba Reservation Team. op 14 dec 2020
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

10/10 – Uitstekend

RYAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Getaway
Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
2 nachten verbleven in november 2020
Reactie van Reservations Team op 16 nov 2020
Dear Mr. Ryan, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards, Andaz Mayakoba.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien en términos generales, buen servicio del personal
3 nachten verbleven in september 2020
Reactie van Equipo de reservaciones op 29 sep 2020
Estimado huésped, ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir su experiencia con nosotros. Agradecemos que comparta con nosotros más información sobre lo que podemos mejorar específicamente. Todas las reseñas y puntos de vista ayudan a ser más conscientes de las necesidades de cada huésped. Un cordial saludo. Equipo de reservas

10/10 – Uitstekend

Madonna, Los Angeles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...
3 nachten verbleven in juli 2020
Reactie van Reservations Team op 17 sep 2020
Dear Madonna, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buena actitud del personal, aunque me imagino que por inactividad por momentos mal organizados , muchas áreas cerradas , restaurantes cerrados y albercas, situación que no sabías al reservar, su all inclusive tiene muchas restricciones, platillos que pagas una parte , no incluye Room Service etc , para lo que pagamos debería incluir todo , “all inclusive”
6 nachten verbleven in juli 2020
Reactie van Reservations team op 3 aug 2020
Estimado huésped: ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Muchas gracias por compartir su experiencia con nosotros, estamos agradecidos por los comentarios, ya que esto nos ayuda a mejorar cada día. Definitivamente compartiremos sus comentarios con todo nuestro Staff. Seria usted tan amable de compartir con nosotros un correo electronico, para que nuestra gerencia pueda ponerse en contacto con usted. Esperamos contar con usted pronto como nuestros invitados de honor. Un cordial saludo. Equipo de Reservas Andaz Mayakoba Resort Riviera Maya.

10/10 – Uitstekend

Artem, Chicago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
9 nachten verbleven in juni 2020
Reactie van Andaz Team op 27 jun 2020
We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

4/10 – Matig

Tom, Dallas

Reisde met een groep, Reisde met partner
Positief: Netheid
All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.
3 nachten verbleven in juni 2020
Reactie van Andaz Mayakoba Resort Riviera Maya op 23 jun 2020
Dear Tom, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you so much for sharing your comments with us; we are very sorry that we did not meet your expectations entirely. Please rest assured that we have escalated your helpful review with our Food and Beverage Staff in order to look more into it. We highly value all of our guests feedback since this helps us to improve. Certainly we look forward to contacting you for a more personalized follow up through our Management Team. If you could be so kind as to share maybe a phone number or an email address they would love to contact you. Best Regards, Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice resort with several good restaurants. We especially loved breakfast and all the stuff at breakfast that were super attentive to us and our baby boy. The resort is large and you need golf cart or a bike (no children seats) to move around. Kids club for kids over 4yo. Would love to see more kids activities or stuff for kids. Grounds are very well maintained. Rooms are clean well equipped.
3 nachten verbleven in april 2019
Reactie van Andaz Team op 8 jun 2020
Dear Guest, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. We appreciate your remarks about activities. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards Andaz Team

8/10 – Goed

Geverifieerde reiziger

5 nachten verbleven in februari 2020
Reactie van Reservations Team op 3 mrt 2020
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy relajante y de buen gusto. Necesitan tener amenities de mejor calidad de marca reconocida.
3 nachten verbleven in januari 2020
Reactie van Equipo de reservas op 11 feb 2020
Estimado huésped: ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir su experiencia con nosotros, esperamos contar con usted como nuestro invitado en algún momento en el futuro cercano y tener la oportunidad de brindar experiencias más memorables. Un cordial saludo. Equipo de reservas

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Un hotel que requiere de una mejor administración. Se nota la falta de ojo al detalle y la falta de capacitación de sus empleados.
7 nachten verbleven in december 2019
Reactie van Reservations Team op 16 dec 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We will definitely be sharing your comments with all our staff, please if you have more comments about your stay do not hesitate to share with us an email. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 – Uitstekend

Carlos, Panama, Ciudad de Panama

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really everythjng is perfect, the service at the Hotel all good
4 nachten verbleven in december 2019
Reactie van Reservations Team op 10 dec 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was top notch. The property was laid out beautifully and there was a peacefulness
1 nacht verbleven in november 2019
Reactie van Reservations Team op 2 dec 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2019
Reactie van Reservations Team op 2 dec 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in november 2019
Reactie van Reservations Team op 27 nov 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encanto todo. La atención increíble. Si regreso
3 nachten verbleven in november 2019
Reactie van Andaz reservations team op 3 jan 2020
Estimado huesped, Saludos desde Andaz Mayakoba! Gracias por compartir con nosotros su experiencia, nos sentimos muy satisfechos de saber que nuestro servicio y atencion a detalle supero sus expectativas. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales. Equipo de Reservaciones

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen
This property is way overpriced, I wouldn’t stay there again
3 nachten verbleven in november 2019
Reactie van Reservations Team op 20 nov 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests needs. Warm Regards. Reservations Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2019
Reactie van Reservations Team op 13 nov 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 – Uitstekend

katye

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great food and nice accommodations.
3 nachten verbleven in november 2019
Reactie van Reservations Team op 11 nov 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 – Uitstekend

SABRINA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Reservations Team op 5 nov 2019
Dear Sabrina, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente excepto los amenities comparado con otros hoteles de Mayakoba, el jabón se pega a la jabonera y el champú deja el pelo encrespado, aroma exagerado y no de buena calidad. Para el costo de la habitación esperaría un amenity de marca. Excelentes instalaciones y excelente personal, en particular Miguel de Tinta del Pulpo.
2 nachten verbleven in oktober 2019
Reactie van Equipo de Reservaciones Aandaz op 4 nov 2019
Estimado huesped, Saludos desde Andaz Mayakoba! Gracias por compartir con nosotros su experiencia, ya hemos hecho saber sus comentarios con nuestros gerentes. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales. Equipo de Reservaciones.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
The air conditioning in the room was not the best - either too cold or too weak
7 nachten verbleven in oktober 2019
Reactie van Reservations Team op 24 okt 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We will definitely be sharing your comments with all our engineering staff, please if you have more comments about your stay do not hesitate to share with us an email. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best resort I have ever stayed at in Mexico! Food and service was AMAZING! David at the beach was great!
4 nachten verbleven in oktober 2019
Reactie van Reservation Team op 16 okt 2019
Dear Rodolfo, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing resort great staff the service is absolute perfection but the resort needed night animations DJ club dancing I understand that the time I went was off the high season but still could added some music DJ other than that it was a blast
4 nachten verbleven in oktober 2019
Reactie van Reservations Team op 14 okt 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful piece of property in Mayakoba, friendly stuff, good food, clean rooms and facilities. Drinks provided in the all inclusive package were just ok, not quite good quality, but we understood they wanted to save some money...
6 nachten verbleven in augustus 2019
Reactie van Andaz Mayakoba op 20 aug 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us! All points of view and opinions from all our guests are more than welcome since this feedback helps us to improve. We will certainly be sharing your suggestions with our Food and Beverage Team. Certainly we do look forward to welcoming you back again soon! Best Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya