14 outdoor pools

Beoordelingen van El Dorado Casitas Royale A Spa Resorts - More Inclusive

5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 8 van 20 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 20 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 20 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 20 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 20 beoordelingen" "

8,6/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Todd

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and relaxing.
7 nachten verbleven in februari 2024
Reactie van General Management op 25 mrt 2024
Dear Todd,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsGeneral Management

8/10 – Goed

Michelle

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
4 nachten verbleven in februari 2024
Reactie van General Management op 13 mrt 2024
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our friendly staff and the stunning property. Sincerely,General Management

10/10 – Uitstekend

Richard Adair

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
7 nachten verbleven in januari 2024
Reactie van General Management op 25 mrt 2024
DearThank you so much for your wonderful feedback! We're thrilled to hear that your trip to our resort was the best you've experienced in Mexico in several years. It means a lot to us to know that you found the food delicious, the staff helpful and friendly, and the grounds and rooms impeccably clean. We strive to provide an amazing experience for all our guests, and we're delighted that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,General Management

8/10 – Goed

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van General Management op 13 mrt 2024
Dear Martha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

10/10 – Uitstekend

Dean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van General Management op 31 jan 2024
Dear Dean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

4/10 – Matig

Max

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I went to this resort back to back two years in a row. It's under new ownership on this last vacation we had and you could definitely tell. What a complete turnaround from last time. Long story short you couldn't pay me to come back. It's almost like we weren't even staying at a resort and we were in a local town where every single person is trying to take advantage of you. I'm 36 years old, I've been all over the world to different resorts and I've been to Mexican resorts all over the country over 23 times. If you're looking for a resort that's going to try and take advantage of you and make you feel uncomfortable along the way go for it
4 nachten verbleven in december 2023
Reactie van General Management op 24 jan 2024
Dear Max,We appreciate you taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations, and we're sorry to hear about any discomfort you may have felt.We strive to continually improve our services, and your input helps us identify areas for enhancement.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them and welcome you back for a more positive experience.Best regards,General Management

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the swim up casita. Concierge staff (Zemy and Kayla) were most helpful. Santa Fe Grill was a favorite.
7 nachten verbleven in januari 2024
Reactie van General Management op 24 jan 2024
Dear Richard,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you loved the swim-up casita and that our concierge staff, Zemy and Kayla, were able to provide helpful assistance throughout your stay.It's wonderful to know that Santa Fe Grill became a favorite dining spot for you. Our team strives to create memorable experiences, and we're pleased to hear that we could contribute to your overall enjoyment.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again in the future!Best regards,General Management

10/10 – Uitstekend

Lindsey

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had such a great time here and would definitely go again!
3 nachten verbleven in januari 2024
Reactie van General Management op 24 jan 2024
Dear Lindsey,We're thrilled to hear that you had such a great time during your stay. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your satisfaction is our greatest reward, and we would be honored to welcome you back for another wonderful stay.Once again, thank you for your kind words, and we look forward to the opportunity of hosting you again in the future!Best regards,General Management

8/10 – Goed

Sharin

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
I have stayed at this property 4 times. I am surprised of the many new rules since I understand new management has taken over, yet rooms ,including the Casitas are not as up to date as they used to be. They've taken away a lot of what was fun, close things down earlier, and make you have a reservation at every restaurant for dinner. The food really hasn't changed, and the room service menu has become lackluster, as has the regular food. I miss the craft beer options since the last time I was there. The follow up and follow through on customer service's end was not stellar this time around. I was considering becoming a member, but after even inquiring 3 times, nobody wanted to follow up to talk with me about it. Sadly, this may be my last time at such an amazing place I used to love and enjoy.
1 nacht verbleven in januari 2024
Reactie van General Management op 24 jan 2024
Dear Sharin,We appreciate your candid feedback and apologize for any disappointment you experienced during this visit.Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and hope to have the chance to welcome you back for a more positive experience in the future.Best regards,General Management

10/10 – Uitstekend

Luis

5 nachten verbleven in januari 2024
Reactie van General Management op 13 mrt 2024
Dear Luis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

8/10 – Goed

Conrad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
5 nachten verbleven in december 2023
Reactie van General Management op 24 jan 2024
Dear Conrad,Thank you for taking the time to share your feedback. We appreciate your loyalty as a returning guest and are pleased to hear that you had another great experience at the resort.We value your continued support and look forward to the opportunity to welcome you back for another wonderful stay. Best regards,General Management

2/10 – Ontzettend slecht

Jenny

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van General Management op 24 jan 2024
Dear Jenny,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.We take your comments seriously and will share them with our team for further review. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General ManagementGeneral Management

6/10 – Redelijk

Tezo

4 nachten verbleven in november 2023
Reactie van General Management op 24 jan 2024
Dear Tezo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management

8/10 – Goed

Camdyn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
5 nachten verbleven in oktober 2023

8/10 – Goed

Debra Renee, Social Circle

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I’m a beach person so disappointed use was limited
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Yesenia, Olathe

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is beautiful and great service!

10/10 – Uitstekend

Liliana

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023

8/10 – Goed

Jennifer

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Sheri

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023