Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO
Beoordelingen
9,4
Uitzonderlijk
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 773 van 1004 beoordelingen" "
10 - Uitstekend
773
Gastenscore: 8 - Goed. 143 van 1004 beoordelingen" "
8 - Goed
143
Gastenscore: 6 - Redelijk. 55 van 1004 beoordelingen" "
6 - Redelijk
55
Gastenscore: 4 - Matig. 16 van 1004 beoordelingen" "
4 - Matig
16
Gastenscore: 2 - Ontzettend slecht. 17 van 1004 beoordelingen" "
2 - Ontzettend slecht
17
9,8/10
Netheid
9,6/10
Personeel en service
9,4/10
Voorzieningen
9,6/10
Staat van de accommodatie en faciliteiten
9,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met partner
19 sep 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
alles was perfect, de service, de kamers, de entourage
Geverifieerde reiziger
14 nachten verbleven in september 2019
8/10 – Goed
Brenda Ann, Riverside
Reisde met een groep, Reisde met partner
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was wonderful.
Brenda Ann
7 nachten verbleven in mei 2024
Reactie van Quality Manager op 23 mei 2024
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
10/10 – Uitstekend
Jennifer
Reisde met partner
15 mei 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptional resort
Jennifer
7 nachten verbleven in mei 2024
Reactie van Quality Manager op 15 mei 2024
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
10/10 – Uitstekend
Ruben van der
Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel we have ever stayed at
Ruben van der
5 nachten verbleven in maart 2024
Reactie van Quality Manager op 12 mei 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Grand Paraiso and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 – Uitstekend
Allen
Reisde met partner
4 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service staff is very attentive, great customer service !
Jonathan at pool bar is awesome !!
Allen
4 nachten verbleven in april 2024
Reactie van Quality Manager op 7 mei 2024
Your review of Iberostar Grand Paraiso is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,
10/10 – Uitstekend
Dorian
2 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dorian
4 nachten verbleven in april 2024
10/10 – Uitstekend
Nagy, Arvada
Reisde met partner
26 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful place, so beautiful, and the staff is very helpful, ask and they will do it.
This is our 5th time visiting this resort, The room we choose was ocean front and all you see from your window is the beautiful Caribbean Sea.
One word for management, please try to talk to your chefs that most people from the USA eat their steak medium to medium rare. Sun h a waste for an expensive cuts of meat to be always cooked well done.
Nagy
4 nachten verbleven in april 2024
Reactie van Quality Manager op 30 apr 2024
First of all, we want to thank you for choosing Iberostar Grand Paraiso for the fifth time.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our guests' experiences.We hope to welcome you back again in the not too distant future.Best Regards,
10/10 – Uitstekend
Michael
Reisde met partner
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most beautiful hotel that I've sayed at ever. Reminds me of an upgraded Belagio.
Michael
4 nachten verbleven in april 2024
Reactie van Quality Manager op 15 apr 2024
We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,
10/10 – Uitstekend
Sonali
Reisde met een groep
2 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay
Sonali
3 nachten verbleven in maart 2024
Reactie van Quality Manager op 2 apr 2024
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Grand Paraiso.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,
10/10 – Uitstekend
Tim
Reisde met partner
1 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly impressed with the staff and the property. This is truly a 1st class experience and I highly recommend visiting the property.
Tim
3 nachten verbleven in maart 2024
Reactie van Quality Manager op 2 apr 2024
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion.Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
10/10 – Uitstekend
Jose
Reisde met partner
25 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lo mejor hoy en la zona de Playa del Carmen
Jose
3 nachten verbleven in maart 2024
Reactie van Gerente de Calidad op 25 mrt 2024
Valoraciones tan positivas como la suya sobre Iberostar Grand Paraiso nos confirman que estamos trabajando en la buena dirección para que todos nuestros huéspedes disfruten de una estancia perfecta al mejor estilo Iberostar.Una vez más gracias por su tiempo y la confianza depositada en nuestra cadena y hasta muy pronto.Atentamente,
10/10 – Uitstekend
Colin
17 mrt 2024
Colin
5 nachten verbleven in maart 2024
Reactie van Quality Manager op 9 apr 2024
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
10/10 – Uitstekend
Marion
Reisde met partner
12 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
10/10 – Uitstekend
Allen
Reisde met partner
9 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always polite and very accommodating. I don’t think I never heard a staff member not greet you and tell you what is going on
Allen
7 nachten verbleven in maart 2024
Reactie van Quality Manager op 11 mrt 2024
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion.We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,
10/10 – Uitstekend
Roger
Reisde met partner
3 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is the finest and best run resort/hotel I’ve ever been to! Exceptional staff everywhere.
Roger
7 nachten verbleven in februari 2024
Reactie van Quality Manager op 4 mrt 2024
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,
10/10 – Uitstekend
Galit
Reisde met familie
17 feb 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Recommended. Excellent indoor/spa pool. Excellent food choices.
Galit
14 nachten verbleven in februari 2024
Reactie van Quality Manager op 19 feb 2024
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,
10/10 – Uitstekend
Brian
Reisde met partner
7 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pristine property! Everything from the rooms to the restaurants, pool and the beach was exceptionally clean and beautiful! The staff went above and beyond to make us feel welcome and pampered. Love the Japanese restaurant and the buffets were delicious! Can’t wait to visit this resort again!
Brian
5 nachten verbleven in februari 2024
Reactie van Quality Manager op 8 feb 2024
First and foremost, thank you for choosing Iberostar Grand Paraiso on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,
10/10 – Uitstekend
Christopher
Reisde met een groep
3 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best vacation ever. The resort was amazing and far exceeded my expectations. Would recommend it to everyone. Can’t wait to go back.
Christopher
7 nachten verbleven in januari 2024
Reactie van Quality Manager op 6 feb 2024
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,
10/10 – Uitstekend
James
29 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing food, beautiful property.
James
4 nachten verbleven in januari 2024
Reactie van Quality Manager op 31 jan 2024
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your experience with others.We also are very happy to know that our passionately prepared gastronomy has left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,
10/10 – Uitstekend
Dan
Reisde met een groep
21 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Service. Loved the food options and it was very good.
Dan
7 nachten verbleven in januari 2024
Reactie van Quality Manager op 22 jan 2024
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,
8/10 – Goed
ki
Reisde met familie
20 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not bad. But not excellent
ki
4 nachten verbleven in januari 2024
Reactie van Quality Manager op 23 jan 2024
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.We are committed to offering our guests memorable vacations and we are saddened to know that we did not exceed your expectations.We always invite our guests to approach our Public Relations department to let us know about any situation that may arise during their stay, our team will always be glad to assist you and make your stay more enjoyable. We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
10/10 – Uitstekend
Tammie, Fertile
17 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tammie
6 nachten verbleven in januari 2024
Reactie van Quality Manager op 6 feb 2024
It was a pleasure to host you at Iberostar Grand Paraiso on your recent holidays.We look forward to the opportunity to host you again in the near future. Sincerely,
10/10 – Uitstekend
Andrew
16 jan 2024
Andrew
4 nachten verbleven in januari 2024
Reactie van Quality Manager op 17 jan 2024
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday. It will be an honor to host you once again in the near future. Best regards,
10/10 – Uitstekend
Frederick, Niles
Reisde met partner
15 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful, quiet, luxurious property. Absolutely amazing experience. The staff were all incredibly friendly and helpful
Frederick
7 nachten verbleven in januari 2024
Reactie van Quality Manager op 16 jan 2024
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
10/10 – Uitstekend
Michal
13 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michal
8 nachten verbleven in november 2023
Reactie van Quality Manager op 15 jan 2024
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,
8/10 – Goed
Elena
9 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Elena
5 nachten verbleven in december 2023
Reactie van Quality Manager op 10 jan 2024
It was a pleasure to host you at Iberostar Grand Paraiso on your recent holidays.We hope to welcome you back once again in the near future.Kind regards,
10/10 – Uitstekend
Harold Lee
Reisde met partner
6 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptionally nice staff. They go out of their way to insure a first class experience. Facilities are all very well maintained. Food was very good with lots of options.
Harold Lee
6 nachten verbleven in december 2023
Reactie van Quality Manager op 9 jan 2024
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
10/10 – Uitstekend
Aicha
29 dec 2023
Positief: Voorzieningen
Aicha
5 nachten verbleven in december 2023
Reactie van Quality Manager op 30 dec 2023
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.We hope to welcome you back once again in the near future.Kind regards,
10/10 – Uitstekend
michael, Saskatoon
23 dec 2023
michael
7 nachten verbleven in december 2023
Reactie van Quality Manager op 26 dec 2023
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,
10/10 – Uitstekend
Hanh
18 dec 2023
Hanh
4 nachten verbleven in december 2023
Reactie van Quality Manager op 20 dec 2023
Thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,
10/10 – Uitstekend
Steven, Mohnton
Reisde met een groep, Reisde met familie
17 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved everything ! General manager and staff top notch and very engaging.
Steven
14 nachten verbleven in december 2023
Reactie van Quality Manager op 18 dec 2023
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,
10/10 – Uitstekend
Jason
Reisde met een groep
16 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food was excellent. Facilities were top notch. Only complaint I would have is that when we checked in the sit down restaurant availability was very limited. The buffet is incredible though.
Jason
6 nachten verbleven in december 2023
Reactie van Quality Manager op 18 dec 2023
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Grand Paraiso. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, it is lovely to read how happy you were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us!On the other hand, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
10/10 – Uitstekend
Luis, modesto
Reisde met een groep
10 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luis
5 nachten verbleven in november 2023
Reactie van Quality Manager op 11 dec 2023
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.We look forward to welcoming you once again in the future.Best regards,
10/10 – Uitstekend
Robert Duane Willis
Reisde met partner
8 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Robert Duane Willis
Reactie van Quality Manager op 7 feb 2024
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday. We hope to welcome you back once again in the near future.Kind regards,
10/10 – Uitstekend
Nicola
Reisde met een groep
7 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
Nicola
7 nachten verbleven in november 2023
Reactie van Quality Manager op 8 dec 2023
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
10/10 – Uitstekend
Magdavel
Reisde met een groep
6 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay at the grand. They go beyond in treating you with the best service. It was relaxing , fun and beautiful i cant wait to go back.
Magdavel
5 nachten verbleven in november 2023
Reactie van Quality Manager op 7 dec 2023
We would like to express our appreciation for your kind words and positive rating of Iberostar Grand Paraiso. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honor to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
10/10 – Uitstekend
nariaki
Reisde met familie
5 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So nice !!
nariaki
4 nachten verbleven in november 2023
Reactie van Quality Manager op 6 dec 2023
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort.Again, we want to express our gratitude for this positive feedback and hope to have the honour of serving you again soon.Best Regards,
10/10 – Uitstekend
Raul
Reisde met een groep
1 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Extraordinaria experiencia !
Excelente servicio !
Raul
4 nachten verbleven in november 2023
Reactie van Gerente de Calidad op 6 dec 2023
Nos alegra que haya escrito este comentario tras su estancia.No dude de que transmitiremos encantados sus amables comentarios a los diferentes equipos, ya que estarán muy contentos de saber que han contribuido a hacer de sus vacaciones una maravillosa experiencia a través de su vocación de servicio.Comentarios como el suyo nos confirman que estamos trabajando en la buena dirección. Gracias por la confianza depositada en Iberostar y hasta muy pronto.Atentamente,
10/10 – Uitstekend
Kendra, Kapuskasing
Reisde met een groep, Reisde met partner
11 nov 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
This property was the most beautifully decorated and clean I’ve ever seen. Reminded me of a Vegas hotel. Staff was always there to help in any way. Food was wonderful.
Kendra
10 nachten verbleven in oktober 2023
Reactie van Quality Manager op 13 nov 2023
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,
10/10 – Uitstekend
Kaureen, Moonbeam
Reisde met een groep
11 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved this resort. Everything is grand- thought we were in Las Vegas. We have stayed at numerous VIP resorts in past so the only thing I can complain about is the lack of little things butlers usually do for us...example- run a bath, bring appetizers. The butlers were good for reserving restaurants but thats it basically. Cleanest resort we have ever been to and all staff were amazing!!
Kaureen
10 nachten verbleven in oktober 2023
Reactie van Quality Manager op 13 nov 2023
We would like first of all to thank you for choosing Iberostar Grand Paraiso. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Likewise , we thank you for sharing your observations and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,
8/10 – Goed
Orlando
6 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in, made you feel comfortable. The buffet is good. Great entertainment.
Orlando
4 nachten verbleven in oktober 2023
Reactie van Quality Manager op 6 nov 2023
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
10/10 – Uitstekend
Matthew
5 nov 2023
Positief: Netheid, comfort kamer
High service great value adults only all inclusive
One of the nicest all inclusive adults only places we have stayed at in Mexico for the money. High service staff really enjoyed the stay!
Matthew
5 nachten verbleven in oktober 2023
Reactie van Quality Manager op 6 nov 2023
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
10/10 – Uitstekend
Jassine
Reisde met een groep
3 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel since years
Jassine
10 nachten verbleven in oktober 2023
Reactie van Quality Manager op 3 nov 2023
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,
2/10 – Ontzettend slecht
Candace
28 okt 2023
Candace
5 nachten verbleven in oktober 2023
Reactie van Quality Manager op 30 okt 2023
Thank you for choosing Iberostar Grand Paraiso for your recent holiday.We hope that you can grant us a new opportunity to host you in the future. Sincerely,
2/10 – Ontzettend slecht
Kristina
Reisde met familie
22 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful and the staff was wonderful but I ended up with food poisoning after being there for 3 days and spent the rest of my vacation in bed sick.
Kristina
7 nachten verbleven in oktober 2023
Reactie van Quality Manager op 24 okt 2023
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacations.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we truly regret reading about the situation you have mentioned and we hope you are doing better now. It is important to mention that Iberostar Hotels & Resorts takes the safety and well-being of our guests very seriously and therefore, our Executive Chef daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company, in order to guarantee compliance with our quality standards. Also, all areas are inspected such as the correct handling of food, temperatures, conservation, and preparation. However, we do not take your feedback lightly and will forward them to our Food and Beverage department for their review. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Likewise, we thank you for sharing your feedback with us and we look forward to welcoming you once again in the future.Best regards,
10/10 – Uitstekend
James
16 okt 2023
James
4 nachten verbleven in oktober 2023
Reactie van Quality Manager op 6 nov 2023
We extend our gratitude for choosing Iberostar Grand Paraiso as your most recent holiday destination. It will be a pleasure to host you once again on your upcoming vacations.Kind regards,
10/10 – Uitstekend
Dustin
Reisde met partner
14 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Iberostars never disappoint
Dustin
8 nachten verbleven in oktober 2023
Reactie van Quality Manager op 16 okt 2023
We would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere.Again we thank you for sharing your comments and we hope to welcome you back again in the not too distant future.Best Regards,
10/10 – Uitstekend
Dustin
Reisde met partner
13 okt 2023
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautiful property
Dustin
4 nachten verbleven in oktober 2023
Reactie van Quality Manager op 16 okt 2023
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacations.Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.We would like to thank you once again for your appreciation and hope to welcome you back again soon. Best Regards,
10/10 – Uitstekend
Wendy
8 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wendy
4 nachten verbleven in oktober 2023
Reactie van Quality Manager op 30 okt 2023
Thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.We hope to welcome you back again soon. Best Regards,
10/10 – Uitstekend
Jerrod Bowne
Reisde met partner
8 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There are many nice hotels but the service at Grand Paraiso is a step above.
Jerrod Bowne
6 nachten verbleven in oktober 2023
Reactie van Quality Manager op 9 okt 2023
We would like primarily to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. Also, we also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,