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Beoordelingen van Illusion Boutique Hotel By BFH

3.5 out of 5
Illusion Boutique Hotel By BFH
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 267 van 727 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 727 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 727 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 727 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 727 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

6,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kelly

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a good price and still a good hotel room. Just basic but that’s all you need!
2 nachten verbleven in juni 2023
Reactie van Pablo op 23 jun 2023
Thank you for your comment Kelly, it comforts us to know that you enjoyed your stay, we hope to see you soon.

8/10 – Goed

gerry

Positief: Personeel en service
Gewoon net hotel met ontzettende behulpzame mensen
Hotel heeft zeer fijne en behulpzame mensen achter de balie. Ze geven je de juiste info. Hotel is 60m van strand en 60m van de drukke winkelstraat. De straat heeft voldoende eetgelegenheid.

6/10 – Redelijk

Vincent

Positief: Netheid, personeel en service en comfort kamer

10/10 – Uitstekend

Laura Fátima

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
E
4 nachten verbleven in mei 2024
Reactie van Pablo Gerente de Reservas op 20 mei 2024
Laura agradecemos su comentario y evaluación, nos complace saber que la estadía fue de su agrado. La esperamos en su proxima visita

6/10 – Redelijk

Lyle

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.
4 nachten verbleven in april 2024
Reactie van Pablo Gerente de Reservas op 6 mei 2024
We appreciate your comment, Lyle, it helps us strengthen the quality of service, we look forward to seeing you on your next visit.

10/10 – Uitstekend

Amy

Reisde met partner
Getting up to 5th floor was a trek eith no elevator service.
1 nacht verbleven in april 2024
Reactie van Pablo Gerente de Reservas op 26 apr 2024
Agradecemos su comentario y evaluación, estamos evaluando la reparacion del elevador, la esperamos en su próximo viaje.

4/10 – Matig

Amy

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
2 nachten verbleven in april 2024
Reactie van Pablo Gerente de Reservas op 26 apr 2024
We appreciate your comment and evaluation, we are solving the water pressure problem, we look forward to seeing you on your next visit.

8/10 – Goed

Melody

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
3 nachten verbleven in april 2024
Reactie van Pablo Gerente de Reservas op 27 apr 2024
We appreciate your comment and evaluation, Melody, we look forward to seeing you on your next trip.

10/10 – Uitstekend

Vinicius

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buenos hotel Muy céntrico
1 nacht verbleven in maart 2024
Reactie van Pablo Gerente de Reservas op 19 mrt 2024
agradecemos su comentario y evaluación Vinicius, lo esperamos en su próximo viaje.

6/10 – Redelijk

Jean-François

Positief: Netheid
Negatief: Voorzieningen
Bon emplacement
5 nachten verbleven in maart 2024
Reactie van Pablo Gerente de Reservas op 17 mrt 2024
Agradecemos su evaluación y comentario Jean, lo esperamos en su proximo viaje.

6/10 – Redelijk

Yolanda

Positief: Personeel en service
Negatief: Voorzieningen
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
3 nachten verbleven in februari 2024
Reactie van Pablo Gerente de Reservas op 24 feb 2024
We are sorry Yolanda that the stay was not to your liking, the air conditioning is now in working order, we look forward to seeing you on your next trip.

10/10 – Uitstekend

Mohammad Ali

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
8 nachten verbleven in januari 2024
Reactie van Hotel Illusion op 12 feb 2024
We appreciate your comment and evaluation Mohammad, we look forward to seeing you on your next trip.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
14 nachten verbleven in januari 2024
Reactie van Hotel Illusion op 6 feb 2024
We appreciate your comment and evaluation Karen, we look forward to seeing you on your next trip.

6/10 – Redelijk

Andrew

Negatief: Personeel en service
Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.
3 nachten verbleven in januari 2024
Reactie van Pablo Gerente de Reservas op 30 jan 2024
We appreciate your comment and evaluation Andrew, we look forward to seeing you on your next trip.

2/10 – Ontzettend slecht

Maria Antonieta

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Encontramos muchas cucarachas vivas y muertas varios dias -, había una fuga de agua en el pasillo, dirmpre edtabs mojado-- el dessyuno ed midimp..
5 nachten verbleven in januari 2024
Reactie van Hotel Illusion op 26 jan 2024
Gracias por su comentario, que tenga excelente dia

8/10 – Goed

Sandra

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains
Reactie van Pablo Gerente de Reservas op 18 jan 2024
Sandra, we appreciate your comment and evaluation, the maintenance and linen team is now informed to renew the towels. We look forward to seeing you on your next trip.

2/10 – Ontzettend slecht

Chern

Reisde met een groep
Negatief: Netheid, personeel en service en comfort kamer
Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable
5 nachten verbleven in december 2023
Reactie van Pablo Gerente de Reservas op 18 jan 2024
Chem we appreciate your evaluation and comment, we resolved the hot water issue that same day, we are looking to provide options for breakfast, we look forward to seeing you on your next trip

2/10 – Ontzettend slecht

GABRIELA

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
NEVER THIS HOTEL!!!
3 nachten verbleven in januari 2024
Reactie van Pablo Gerente de Reservas op 16 jan 2024
Gabriela lamentamos que la estancia no fuera de su agrado , le solicitamos se comunique con el hotel y así poder compensarla, muchas gracias

2/10 – Ontzettend slecht

Louisa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
6 nachten verbleven in december 2023
Reactie van Pablo Gerente de Reservas op 10 jan 2024
We are sorry Louisa that the stay was not to your liking, the maintenance team is aware of the inconveniences with the whites, we also decided to do something about the noise in the surroundings, we invite you to visit us on your next trip and check for yourself the improvements in the service.

2/10 – Ontzettend slecht

Shelly

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Hotel Illusion op 8 jan 2024
Gracias por su comentario Shelly, sin duda ayudará a mejorar el servicio! Que tengan un excelente dia!

8/10 – Goed

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return
Reactie van Hotel Illusion op 6 feb 2024
We appreciate your comment and evaluation Andrew, we look forward to seeing you on your next trip.

2/10 – Ontzettend slecht

Juanita Juliet

4 nachten verbleven in december 2023
Reactie van Hotel Illusion op 24 jan 2024
Gracias por su comentario, sin duda nos ayudara a mejorar, que tenga excelente dia!

2/10 – Ontzettend slecht

Alex

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 2 jan 2024
Gracias por su comentario Alex, sin duda ayudará a mejorar el servicio! Que tengan un excelente dia!

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
1 nacht verbleven in december 2023
Reactie van Hotel Illusion by BFH op 2 jan 2024
Thank you for your comment Jill, it will certainly help to improve the service! It was a real pleasure to have had you! We hope to see you soon, have a great day!

4/10 – Matig

Francesco

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We liked that it was near all the shops and restaurants but didn't like the poor sanitation in this hotel. The noise of loud music is very annoying.
3 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 26 dec 2023
Thank you very much for your comment, it will help us to improve! We hope to see you soon, have a great day!!!

10/10 – Uitstekend

Krisheel Obando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La ubicación es muy estratégica ya que está prácticamente en la Quinta Avenida por lo que el movilizarse a tiendas, restaurantes y hasta la parada de bus (ADO) fue sumamente fácil. La habitación muy amplia, limpia y cómoda. El personal muy atentos y amables. Lo recomendaría nuevamente a cualquier persona.
4 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 26 dec 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

8/10 – Goed

alexandre

Reisde met familie
Positief: Netheid
Ótima localização e muito próximo da praia
O hotel tem uma localização ótima,muito próximo da praia (50 metros),bem cuidado e atendimento do Sérgio nota 10. Somente o chuveiro não é bom, colchão menor do que a cama comporta e o frigobar é bem pequeno, mas vi outros quartos com frigobares maiores e o quarto melhor que o meu. O café da manhã é servido em outro hotel bem próximo, mas é muito fraco. Enfim tem alguns detalhes pequenos para consertar, mas adorei a minha estadia.
3 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 26 dec 2023
Muito obrigado por seu comentário, ele certamente nos ajudará a melhorar! Esperamos vê-lo em breve, tenha um ótimo dia!

8/10 – Goed

adrian

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
deberia mejorar los blancos que usan, estan muy viejos y percudidos, las instalaciones necesitan una renovacion
2 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 18 dec 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

2/10 – Ontzettend slecht

Shivesh K

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No phone in the room. Was given a room on 5th floor but there was no elevator. Even for a small thing, had to go down 64 steps to communicate-that also with great difficulty. Later on, realized they communicate thru WhatsApp. Toilet flush was not working properly despite them sending someone to repair. No tissue box in the room and they asked to use toilet paper instead. Ocean view room is a sham-You have to look at some dirty/weird rooftops before you can see ocean. Some staff were really nice. For breakfast, we had to go to their sister hotel which was a 2 minute walk but they had very limited option and anything other than the item that day had to be paid-And language? Biggest problem. Had to use google translator with most of the staff. Won't stay again here.
3 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 18 dec 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Que tenga excelente dia!!

6/10 – Redelijk

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very noisy till 4 A.M. staff speaks no English at all!! The stairs were hard to get up and down with luggage! Good hot water for the shower, toilet worked good, which is not normal for Mexico!
4 nachten verbleven in december 2023
Reactie van Hotel Illusion by BFH op 18 dec 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

6/10 – Redelijk

Brendan

9 nachten verbleven in november 2023
Reactie van Hotel Illusion by BFH op 18 dec 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

8/10 – Goed

Stacey

1 nacht verbleven in december 2023
Reactie van Hotel Illusion by BFH op 12 dec 2023
Thank you very much for your comment, it will help us to improve! We hope to see you soon, have a great day!!!

4/10 – Matig

Alberto

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel accettabile come struttura e camera in rapporto qualità prezzo, ottima posizione proprio tra spiaggia e quinta strada, ma completamente assente di servizi e non corrispondente a caratteristiche indicate in descrizione al momento della prenotazione, perciò nel complesso valutazione negativa: - avevamo camera al terzo piano senza ascensore e ciò non era specificato( se fossimo stati invalidi?) -servizio in camera indicato ma inesistente, così come bar, ristorante, facchinaggio e qualsiasi altro servizio - piscina minuscola comunque accettabile ma senza alcun ne bar né frigo - colazione che doveva essere continentale, invece oltre a essere in un altro hotel a 2 isolati, iniziava dalle 7 :30 , non compatibile con l orario di inizio delle escursioni che partono molto prima, in ogni caso scarsa con un servizio al tavolo dove dovevi scegliere un ingrediente, mentre gli altri 2 erano fissi, qualunque aggiunta era a parte, sprovvisti anche di bottigliette d acqua neanche a pagamento Pulizia frequente ma non di buonissima qualità, lenzuola con residui di macchie seppur lavate. Personale gentile ma poco competente Prezzo basso, ma con qualche euro in più si poteva scegliere un hotel pari posizione sicuramente migliore
9 nachten verbleven in november 2023
Reactie van Pablo Gerente de Reservas op 11 dec 2023
Alberto su comentario nos ofrece excelente información y una gran oportunidad de mejora, le agradecemos y lo invitamos en su próxima visita a que sea testigo de las mejoras.

10/10 – Uitstekend

Juan Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nos gustó mucho excelente servicio
4 nachten verbleven in november 2023
Reactie van Pablo Gerente de Reservas op 11 dec 2023
Juan Antonio Agradecemos su comentario, nos invita a seguir mejorando, lo esperamos en su próximo viaje.

2/10 – Ontzettend slecht

Mario Alejandro

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy mal todo
3 nachten verbleven in november 2023
Reactie van Pablo Gerente de Reservas op 5 dec 2023
Mario igualmente agradecemos su, comentario y nos gustaría saber mas de los inconvenientes en el hotel.

2/10 – Ontzettend slecht

Miriam

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer Service very rude when tried to exolain, at the picture the room had a sea view. Nobody helped to switch to such view. Neither recepcionist or expedia over the phone, very very rude service. Not at used to be! Better not book again
3 nachten verbleven in oktober 2023
Reactie van Hotel Illusion by BFH op 30 nov 2023
Lamentamos el disgusto con su estadia en nuestro Hotel, vamos a trabajar y mejorar para brindar un mejor servicio, que tenga excelente dia!!

8/10 – Goed

williams

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lo que no parece esque mo hay estacionamiento, cambian las toallas cada tercer día, el desayuno está muy pobre, entre otros.
3 nachten verbleven in november 2023
Reactie van Hotel Illusion by BFH op 28 nov 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

6/10 – Redelijk

Andrey R, Vancouver

Reisde met familie
Positief: Netheid
Elevator is not working condition (long time), area around is dirty (lots of garbage)
13 nachten verbleven in november 2023
Reactie van Hotel Illusion by BFH op 28 nov 2023
Muchas gracias por su comentario, sin duda nos ayudará a mejorar!! Esperamos verlo pronto, que tenga excelente dia!!

2/10 – Ontzettend slecht

Thomas

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absoluter Müll. Superior-Zimmer hatte weder eine richtige Zimmertür noch einen Safe. Reine Abzocke. NEVER AGAIN.
19 nachten verbleven in november 2023
Reactie van Hotel Illusion by BFH op 28 nov 2023
Lamentamos el disgusto con su estadia en nuestro Hotel, vamos a trabajar y mejorar para brindar un mejor servicio, que tenga excelente dia!!

2/10 – Ontzettend slecht

Mahdi Bin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
STAY AWAY AT ALL COSTS!! Even if they offered you to stay there for free! First of all, the sheets were dirty, the towels were ripped, the place is across from Señor Frog which means EXTREMELY LOUD music and DJ yelling from noon to 3 AM EVERYDAY! so kiss your sleeping and resting goodbye. "breakfast included" more like a snack!! this won't even feed a 2 year old. It was an egg with two toasts for one day and that was the most they gave. There are no fruits, nothing for vegetarians or vegans. They cannot even compensate for that.. and you had to go to another building for that luxurious "breakfast". They will charge you more for extra towel, sheet, or even if you "stained" the towel .. the irony! I have never done this, but I have literally left mid way during my stay and paid extra to stay somewhere else. They were not able to refund me the 4 remaining nights I did not stay there for. The only good part is it is steps away from the beach. so are many nearby hotels. Avoid this place or let it ruin your trip!
7 nachten verbleven in november 2023
Reactie van Hotel Illusion by BFH op 21 nov 2023
Lamentamos el disgusto con su estadia en nuestro Hotel, vamos a trabajar y mejorar para brindar un mejor servicio, que tenga excelente dia!!

6/10 – Redelijk

Adam Frederik

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ingen hiss är lite olyckligt om man har mycket bagage och bor på 4:e våningen. Mycket trevlig personal. Frukosten var inte särskilt bra.
1 nacht verbleven in november 2023
Reactie van Hotel Illusion by BFH op 17 nov 2023
Tack så mycket för din kommentar, den kommer utan tvekan att hjälpa oss att förbättra oss!! Hoppas vi ses snart, ha en bra dag!!

4/10 – Matig

David

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The only nice thing about this hotel is that it is in walking distance from the beach. Other than that, not much more.
Reactie van Pablo Gerente de Reservas op 8 nov 2023
David, thank you for your comment, we are looking for better service for our guests, we look forward to seeing you on your next trip.

2/10 – Ontzettend slecht

Mark

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in oktober 2023
Reactie van Pablo Gerente de Reservas op 8 nov 2023
Mark lamentamos que su experiencia no fuera satisfactoria, nos gustaría que nos escriba, para poder mejorar nuestros servicios

6/10 – Redelijk

Maria

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Elevador inabilitado, no informaron hasta el momento de llegaar al hotel.
4 nachten verbleven in juli 2023
Reactie van Pablo Gerente de Reservas op 8 nov 2023
María los técnicos están al tanto del arreglo del ascensor , gracias por tomarse el tiempo de escribirnos

2/10 – Ontzettend slecht

María José

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Pablo Gerente de Reservas op 8 nov 2023
María José agradecemos su evaluación, nos ayuda mucho a mejorar nuestros servicios, la esperamos en su próximo viaje

2/10 – Ontzettend slecht

RANDALL, ROCKFORD

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is no restaurant, no room service, breakfast is two blocks away, elevator is used to hold trash, oh and the "POOL" is a 2 ft baby pool, with no waiter and random broken lawn chairs.. Although free music from Senor Frogs that vibrated the building until 3 AM each morning !!! I would love to know how much they are paying people for their reviews. I could have used the money after staff cleaned out our friends safe after one attempt when they did not think anyone was in the room. absolutely horrible. !!!!!
Reactie van Pablo Gerente de Reservas op 8 nov 2023
Randall we are sorry that your experience was not satisfactory, we also appreciate your comments, we are in the process of a profound change in the cleaning, maintenance and staff of the hotel.

2/10 – Ontzettend slecht

Rene

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unterirdisch
Das Hotel ist eher was für Personen die dem 16. Bundesland Deutschlands (Mallorca) nacheifern. - Zimmer waren sehr Hellhörig - Matratzen durchgelegen - Duschkopf hat nicht viel mehr als drei Wasserstrahlen durchgelassen - Insekten im Zimmer
1 nacht verbleven in november 2023
Reactie van Pablo Gerente de Reservas op 10 nov 2023
Rene Wir entschuldigen uns für die Unannehmlichkeiten, das gesamte Hotelteam hat Ihre Nachricht erhalten und ist bereit, die notwendigen Verbesserungen vorzunehmen. Wir freuen uns darauf, Sie bei Ihrer nächsten Reise zu sehen.

2/10 – Ontzettend slecht

Melissa

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As my friend and I entered the Illusion Boutique Hotel to check in, I asked reception to add another single room to our stay, as I wanted to not compromise my already compromised health by sharing a room with my sick friend. I was proceeded to be told by reception (via a translating app) that we had NO room AT ALL, let alone able to have two separate rooms! I thought this was a joke, literally. I was told that our room had no water and no electricity, and the rest of the hotel, as well as all the hotels in the area were full. We were told that WE were responsible for finding new accommodations! I could not believe what I was hearing! I just did not know what to do! My friend and I were quite scared of the situation, and feared for our safety, as we would be easy targets...two tired, confused female tourists in the dark in Mexico. We had NO place to stay, it was now night time, and we did not know where to go. As we were trying to figure out what to do, a lovely couple walked in and asked if we were OK. They let us know that their room was robbed earlier in the day while they were at the pool. Thankfully they provided my friend and I emotional support during what was a very stressful time. I do not recommend this hotel!
5 nachten verbleven in oktober 2023
Reactie van Pablo Gerente de Reservas op 10 nov 2023
Melissa we regret the inconvenience, if there had been a room available we would have gladly offered it to you, also in the chain's hotels, certain dates are in high demand, we look forward to seeing you on your next trip.

6/10 – Redelijk

ELIAS

Reisde met een groep
Negatief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Pablo Gerente de Reservas op 2 nov 2023
Elias agradecemos su evaluación, y lo esperamos en su proximo viaje

2/10 – Ontzettend slecht

JULIE, ROCKFORD

Reisde met een groep
The place is completely run down ! We were with friends which was the only distraction, thankfully! The Highlight was when we were robbed by an employee that broke into our safe and spared us our passports . Not one employee cared in the least !!
7 nachten verbleven in oktober 2023
Reactie van Pablo Gerente de Reservas op 2 nov 2023
Lamentamos mucho lo sucedido Julie, seguramente el personal y el gerente están al tanto de los inconvenientes, le pedimos sinceras disculpas