Nuestro principal compromiso y objetivo es la satisfacción de nuestros clientes. Por lo que, para garantizar la preferencia por nuestros hoteles año tras año, el equipo de gestión, junto con los jefes de departamento, comprueban regularmente nuestras instalaciones, asi como todos los procesos necesarios que son de suma importancia para nuestros huespedes;se revisan los menús y productos de los restaurantes, se llevan a cabo cursos de servicio regulares con el fin de garantizar el cumplimiento de nuestros altos estándares de calidad como elemento diferenciador de nuestra marca; es por eso que esperamos tener el placer de darle la bienvenida de nuevo en su próxima visita a nuestro hotel y nos comprometemos en hacer todo lo posible para asegurarnos de que tiene unas fantásticas vacaciones con nosotros. Argia Arce.

Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos como su destino principal. Esperamos poder darle la bienvenida de nuevo muy pronto.Argia Arce.

Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best experience for your travel party, therefore we strongly encourage you for a future occasion to give us the oportunity of making your holiday wishes come true.Argia Arce.

Una vez más, realmente apreciamos el tiempo que dedicó a informarmos sobre los inconvenientes que experimentó durante su estancia, y esperamos sinceramente que nos de una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamene en el futuro. Argia Arce.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Argia Arce.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonArgia Arce.

Dear Mr. Brandon, Thank you for taking the time to share your comments about your recent stay.We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day.We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations.Kind regards. Alejandra Núñez. Thompson Playa del Carmen

Dear Cherie,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen Reservations

Dear Mr. Heinz, Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations. Kind regards. Elizabeth Madrid. Thompson Playa del Carmen

Dear Andres,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen

Dear Stephanie,Thank you very much for taking the time to review your experience, we hope to have your visit again. Cordially, Angelica Hernandez - Reservation- Thompson Playa del Carmen

Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.

Estimada Stephany,Nos gustaría agradecerle que eligiera el hotel Thompson Beach House para sus vacaciones, es siempre un placer volver a dar la bienvenida a nuestros huéspedes más leales año tras año.Estamos muy tristes y decepcionados al leer su descontento con las experiencias que vivió durante su estancia, en el Thompson sabemos que las instalaciones y comidas son un aspecto importante en la experiencia de las vacaciones de nuestros huéspedes. Por tanto, nos aseguraremos de tener su opinión en cuenta para mejorar en este aspecto nuestros servicios.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas

Estimado Sr. Manuel,Muchas gracias por sus maravillosa puntuación, estamos encantados de que disfrutara su estancia en Thompson Playa del Carmen. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

Dear Viktoriya,We appreciate your preference. We are pleased to know that overall you enjoyed your time with us. However, we are sorry to know that your bathroom did not meet your expectations. We value your comments, which helps us to make the necessary changes to provide a safer and more pleasant experience for our future guests. On the other hand, We thank you for your kind words towards our staff, they work very hard every day to make sure our guests feel well taken care of at all times. We will pass on your comments to all of them and we are sure they will be delighted to know that their efforts have been appreciated.We hope to have the opportunity to welcome you in the near future.Kind regards,Pamela Garcia KuReservations - Thompson Playa del Carmen

Estimado, Erick,¡Muchas gracias por su comentario! Nos alegra saber que haya encontrado muy bonito nuestro hotel. Su comentario nos impulsa ha seguir trabajando arduamente para ofrecer un servicio excepcional a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro próximo.Saludor cordiales,Pamela GarciaReservations - Thompson Playa del Carmen.

Dear Adriana, Thank you for taking the time to rate your experience with us. We are taking into consideration your points and we will take action to better serve our guests in the future. Kind regards, Thompson Playa del Carmen.

Thank you so much for taking the time to rate your stay with us, we hope to have the opportunity to welcome you back on a near future.Kind regards

Dear Brenda , Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention and this help us to improve everyday. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations.Kind regards

Dear Kara, Greetings from Thompson Playa del Carmen , Thank you so much for taking the time to share your comments about your recent stay. We hope to have the opportunity to welcome you on a near future. Kind regards

Dear Mariana, Thank you so much for taking the time to rate your stay with us, we hope to have the opportunity to welcome you back on a near future.Kind regards

Dear Katie,Thank you so much for sharing your score with us, we are so happy to know that you had a great time with us!We really hope we can welcome you back in a near future!Sincerely,Nadia Bolaños - Front Office Manager

Dear Mr. Adolfo ,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards

Dear Gabriel,Thank you so much for taking your time to share your review with us, we really appreciate our guest feedback because it help us to improve our service. I am so sorry to know that you had these inconveniences with the plunge pool and the cleaning service, please accept my sincerest apologies for this matters, I have shared your comments with all of our management team, and we are working together so this will not happen again.We hope you can give us a second chance in a near future so we can pamper you as you deserve.Kindly,Nadia Bolaños - Front Office Manager

Dear Mr. Douglas,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards Alfredo MFront Office Supervisor

Dear Anthony,Thank you so much for your kind review! We are so glad to know that you had a great time with us!We cannot wait to welcome you again! Kindly,Nadia Bolaños - Front Office Manager

Dear Guest, I am so sorry to know that we did not meet your expectations this time, we hope you can give us a second chance to change your mind and pamper you as you deserve.Sincerely,Nadia Bolaños - Thompson Playa del Carmen

Estimado Raul,Muchas gracias por tomarte el tiempo de compartir tus comentarios, lamentamos mucho que la claridad de la informacion proporcionada por su agencia haya manchado su estancia con nosotros, esperamos poder recibirle en un futuro cercano, nos ponemos a sus disposicion para que pueda contactarnos previo a su estancia y asi pueda aclarar todas su dudas en cuanto a su reserva. SinceramenteNadia Bolaños - Thompson Beach House Manager

Dear Elizabeth,Thank you so much for sharing your comments with us, we are so glad to know that you had a great time with us! We reallu hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear Ivonne,Thank you so much for sharing your review! We are so glad to know that you had a great stay with us!We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear Daniel,Thank you so much for sharing your review with! We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear Brenda,Thank you so much for sharing your review with us, I am so sorry to know that yuor stay were affected by this maintenance issue that we suffered during your visit, please accepet our sincerest apologies for this matter, we have work hard with our team to solve the problem and deliver our guest the service that characterizes usWe hope you can give us a second chance to change your mind and pamper you as your deserve.Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear Tim, Greetings from Thompson Playa del Carmen!Thank you so much for taking the time to share your comments about your stay , they are very important for us because they helps us to improve every day. We hope to have the opportunity to welcome you on a near future.Kind regards

Dear Christopher,Thank you so much for sharing your review with us, we are very glad to know that you had a great time! We hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear guest , Thank you for taking the time to share your comments about your recent stay with us, We apologize for not reaching your expectations , all this comments are taking seriously as the help us to improve everyday. Kind regards

Dear Sarah, Greetings from Thompson Playa del Carmen!We are very sorry about your experience in our property. We are focused on guest satisfaction however there are some situations that are out of our hands , as mentioned music outside of the property is not manage for us and although it was spoke with the property , they had the permits for their events. We apologize for the inconveniences.

Agradecemos mucho se haya tomado el tiempo para compartir sus comentarios. Nos alegra saber que disfruto la propiedad y esperamos tener la oportunidad de darle la bienvenida en un futuro no lejano.

Dear Neil,Thank you so much for your kind comments! We are more than happy to know that you had a great stay with us! We really hope to welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

Dear Jormalyz,Thank you so much for taking the time to share this wonderful review! We are so glad to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

Estimado Gilberto,Muchas gracias por tomarse el tiempo de compartirnos su experiencia! Nos alegra muchos saber que el Hotel fue de su agrado! Esperamos poder recibirle nuevamente en un futuro cercano!

Dear Jormalyz,Thank you so much for sharing your review with us! We are more than happy to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

Dear Ms. Catelan , Greetings from Thompson Playa del Carmen. Thank you for taking the time to share your comments .We are really sorry you have suffered this technical issue during your stay , we hope this has not shadow your full experience with us and we have the opportunity to welcome you on a future.