Dear Lesley,Thanks for your feedback,It is unfortunate that this summarises your full experience at Bon Azur while the residence has so much more to offer. Our operations team checked the apartment as per normal preparations for our guest's arrival and no concerns about defective equipment or cleanliness were raised. Trust that in any case the apartment was considered unsuitable for your stay, we would have informed you and a different option would have been offered before your arrival. Your first complaint was raised 1 day after your arrival, and we immediately sent an operations team to check on you and remediate if any. Upon inspection, all equipment was fully operational, and the rooms were clean. Daily cleaning is offered to all our in-house guests, and during your stay you declined same on several occasions, allowing our staff only twice in the apartment. Having at heart your comfort and your whole experience at Bon Azur, we offered to move you to another 4-bedroom suite which you agreed to visit but did not move to in the end. Rest assured that our guest experience and satisfaction are our top priority and here at LOV we are committed to this mission. Hopefully, you may reconsider, and we shall have the privilege to welcome you again. Wishing you well, The LOV team

Dear Sir, thank you for taking the time to write a review following your recent stay at our property. We are happy to read that found the location great, the apartment modern and the value for money unbelievable. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Morgan, thank you for taking the time to write a review on Expedia following your recent stay at our property. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Sergej, thank you for taking the time to write a review on Expedia following your recent stay at our property. We are happy to read that you found the place beautiful and the staff friendly and helpful. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Junaid, thank you for taking the time to write a review on Expedia following your recent stay at our property. We are happy to read that you found the apartment spacious and clean. We would also like to thank you for your kind words on Soobhug. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Nelson, thank you for taking the time to share your review with us following your recent stay at our property. We are glad to read that you appreciated the spacious balcony and its views on the pool and beach. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Giuseppe, thank you for taking the time to write a review following your recent stay at our property. We are glad to read that you had a lovely stay at our residence and appreciated the facilities offered. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Dear Guest, thank you for leaving a 5 Star review to our residence. We look forward to welcoming you again. Best Regards,

Dear Guest, thank you for leaving a 5 Star review to our residence. We look forward to welcoming you again. Best Regards,

Dear Client, Thank you for taking the time to write a review following your recent stay at our property. We are glad to read that you found the property to be ideal for a family stay. We hope to have the pleasure of welcoming you again in the future. Best Regards,

Cher Sebastien, nous vous remercions d’avoir pris le temps de nous écrire vos commentaires à la suite de votre séjour chez nous. Nous vous remercions pour vos compliments sur l'emplacement de la résidence ainsi que la disponibilité et la gentillesse du personnel. Dans l’attente de vous accueillir prochainement. Cordialement,

Dear Client, Thank you for taking the time to write a review following your recent stay at our property. We are glad to read that you loved the property and look forward to welcoming you again in the future. Best Regards,

Dear Client, Thank you for taking the time to write a review following your recent stay at our property. We are glad to read that you found the apartment to be fantastic and would like to thank you for your kind words on the staff. We look forward to welcoming you again in the future. Best Regards,

Dear Mohammed, Thank you for taking the time to write a review following your recent stay at our property. We are glad to read that you had a lovely stay and that you liked the apartments and the facilities offered. We hope to have the chance of welcoming you again in the future. Best Regards,

Dear Client, thank you for taking the time to share your review with us following your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. As explained to you over email, we would like to once again stress out the different point raised: Insects and property management – it is only on the fourth day of your stay that you complained about insects to our team, immediate action was taken by the on-site Concierge who cleaned the unit and did a pest control treatment (to be noted that the latest pest control treatment was done 1 week before your arrival only) Bed sheet – our standard (in a more environmental approach) is to change bed sheets every 3 nights, however, should client wish to have same changed earlier, this can be arranged subject to prior arrangement with the Concierge. Room Service – please note that you booked a self-catering residence and that room service is not proposed, this was explained by my colleague before your arrival and once again on site. Location – Bon Azur is ideally located in Trou aux Biches area, calm from the bustling area of Grand bay, we are not sure to why you did not have any good night sleep as same was not mentioned to us at any point during your stay. All advertising were false, lies and deception – we strongly refute your statement as none of our advertising is false nor lies. We acknowledge and appreciate your concern, but feel it has done everything within its power to resolve the matter amicably on site. Best Regards,

Dear Guest, we thank you for having taken the time to give us an evaluation of your stay. We hope to be welcoming you again in the future. Best Regards,

Dear Guest, thank you for leaving a 4 Star review to our residence. We look forward to welcoming you again. Best Regards,

Cher Paul, nous vous remercions d'avoir pris le temps de nous écrire votre avis. Nous sommes ravis de lire que vous avez passé un agréable séjour parmi nous. Nous espérons que vous reviendrez nous voir très prochainement. Cordialement,

Dear Guest, Warm greetings from Luxury Ocean Vacation Serviced Residences. Thank you very much for taking the time to share your thoughts and experience following your recent stay with us. We are glad to read that you loved the location and services provided. We look forward to welcoming you back in the future. Sincerely,

Dear Prismette, Warm greetings from Luxury Ocean Vacation Serviced Residences. Thank you very much for taking the time to share your thoughts and experience on your recent stay with us. We are glad to read that you loved the apartment, we would just like to precise that the property is located in the North. We hope to have the pleasure of welcoming you again in the future. Sincerely,

Dear Andrzej, thank you for taking the time to share your review with us following your recent stay at our property. We were glad to read that you loved the property and appreciate your kind comments towards our staff. We hope to be welcoming you again in the future. Best Regards,

Cher Client, merci d'avoir pris le temps de nous écrire votre avis. Nous sommes ravi de lire que vous avez passé un agréable séjour parmi nous. Nous espérons que vous reviendrez nous voir très prochainement. Cordialement

Cher Julien, Merci d'avoir pris le temps de nous écrire votre avis. Nous sommes ravi de lire que vous avez passé un agréable séjour parmi nous et que la résidence vous a plu plus particulièrement la vue mer. Nous espérons que vous reviendrez nous voir très prochainement. Cordialement

Dear Philipp, thank you for taking the time to share your review with us following your recent stay at our property. We were glad to read that you found the apartment to be huge and beautiful. We hope to be welcoming you again in the future. Best Regards

Dear Guest, thank you for taking the time to share your review with us following your recent stay at our property. We were glad to read that you loved the property. We hope to be welcoming you again in the future. Best Regards,

Bonjour Margaux, Nous vous remercions d'avoir pris le temps de nous laisser une si belle note. Nous espérons vous accueillir à nouveau lors de votre prochain voyage.

Dear Guest, thank you for taking the time to share your review with us following your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about the residence and its surroundings. We hope to be welcoming you and your family again in the future. Best Regards,

Dear Antje, thank you for taking the time to share your review with us following your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about the residence and take good note of your comments regarding some minor repairs that needs to be done here and there. Rest assure that we shall asked our team to sort out same. We hope to be welcoming you again in the future. Best Regards,

Cher Antoine, un immense merci pour ce magnifique commentaire. Nous sommes ravis de lire que vous avez apprécié le confort et l'espace qu'offrent nos appartements. Merci aussi pour vos compliments sur notre collègue Wendy, nous sommes heureux d'apprendre qu'elle a contribué à la réussite de votre séjour et nous espérons vous accueillir à nouveau parmi nous prochainement. Cordialement,

Dear Yolanda, thank you for taking the time to write a review on Bon Azur Beachfront Suites & Penthouses by LOV. We are delighted to read that you loved the apartment and the facilities offered :) We hope that we will have the pleasure to welcome you again for maybe a longer stay. Best Regards, Beatrice and Didier

Dear Shaji Wahab, thank you for taking the time to write a review on Bon Azur Beachfront Suites & Penthouses by LOV. We are delighted to read that you loved the apartment. We look forward to welcoming you again. Best Regards, Beatrice and Didier

Dear Valued Guests, thank you for leaving a review on Bon Azur Beachfront Suites & Penthouses. We are delighted to read that you loved the apartments and facilities offered. We look forward to welcoming you again. Sincerely

Chère Cécile, nous vous remercions d'avoir choisi la résidence Bon Azur pour votre séjour à l'île Maurice. Nous sommes heureux que vous ayez pleinement apprécié la résidence ainsi que le confort qu’elle offre. Nous nous excusons du fait que le lit bébé n’est pas été présent lors de votre arrivée mais tenons tous de même à préciser que vous l’avez eu aux alentours de 18hr, soit moins de 3heures après votre arrivée. Nous nous excusons du malentendu concernant les conditions de paiement et espérons que cette image ne vous empêchera pas de revenir chez nous lors d’un prochain séjour à l’île Maurice.

Chère Sylvie, merci pour vos commentaires ! Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous pour ce séjour spécial ! Nous espérons vous accueillir à nouveau parmi nous très prochainement ! Bien Cordialement,

Dear Guest, Warm greetings from Luxury Ocean Vacation Serviced Residences. Thank you very much for taking the time to share your thoughts and experience on your recent stay with us. We hope to have the pleasure of welcoming you again in the future. Sincerely, Beatrice and Didier

Dear Guest, Warm greetings from Luxury Ocean Vacation Serviced Residences. Thank you very much for taking the time to share your thoughts and experience on your recent stay with us. Please note that we don't deliver breakfast on Sunday but however a basket can be provided the day before for your next morning. We hope to have the pleasure of welcoming you again in the future. Sincerely

Dear Henrik, Warm Greetings from Luxury Ocean Vacation Serviced Residences. Thank you for taking the time to write a review on Bon Azur Beachfront Suites & Penthouses by LOV! We are happy to read that you enjoyed your stay. We hope to be welcoming you soon Sincerely,