Superior kamer | Kameruitzicht

Beoordelingen van Sao Miguel Park Hotel

4 out of 5
Sao Miguel Park Hotel
Rua Manuel Augusto Amaral, Sao Miguel Island, Ponta Delgada

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 184 van 383 beoordelingen" "
Gastenscore: 8 - Goed. 152 van 383 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 383 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 383 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 383 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Michel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Slechte parking .Niet goed afgesloten en dus te veel Nietklanten van het hotel .Ontbijd zou beter kunnen,te weinig charcuterie en geen spek .Wel heel goed gelegen tussen Park Atlantique en Centrum.
7 nachten verbleven in december 2023
Reactie van zenaide op 3 jan 2024
Dear Mr MichelFirstly, we would like to thank you for choosing the S. Miguel Park Hotel for your stay. We greatly value your opinion and are truly disappointed to hear that you had a less than perfect experience during your stay. We sincerely apologize for any inconvenience you may have experienced.We understand that our guests' expectations are paramount and we are committed to providing exceptional service. Your review is extremely important to us as it helps us identify areas that need improvement.We would like to further investigate the issue you raised to ensure similar issues do not occur in the future. Thanks for letting us know about this.Regarding your concern, we are taking immediate action to resolve breakfast service and more electrical outlet options. We will work diligently to ensure this does not happen again and that our guests' future stays are free from any inconveniences.We hope to have the opportunity to welcome you back in the future to showcase our continuous improvement.If you require further assistance or have any additional questions, please do not hesitate to contact us directly.Yours sincerely,The SMPH Management

8/10 – Goed

Ruud van

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mooi groot hotel met vriendelijke service, schone ruime kamers en aan de westzijde met balkon. Verder veel faciliteiten zoals binnen- en buitenzwembad. Op loopafstand van diverse restaurants. Ontbijt is helaas niet erg uitgebreid en met weinig variatie over de 10 dagen dat we er waren. Op korte afstand van het vliegveld, maar we hadden er geen last van, wel gemak bij aankomst en vertrek.
10 nachten verbleven in mei 2023
Reactie van Zenaide op 6 jun 2023
Dear Mr Ruud,Thank you so much for your feedback, it is very important to us to improve our service.Best regardsManagement of SMPH

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019
Reactie van Wilson Sousa op 22 jul 2019
Dear customer Thank you for your evaluation. We always appreciate your feedback. Best wishes

8/10 – Goed

Kathleen, Ramsel, België

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed gelegen in de hoofdstad met binnen- en buitenzwembad. Uitgebreid ontbijt.
7 nachten verbleven in oktober 2018
Reactie van Wilson Sousa op 9 nov 2018
Hello Thank you for you commentary, your feedback is very important to us.

10/10 – Uitstekend

Clife M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Robert, East Harwich

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice view of town and ocean. Indoor pool was good the buffet breakfast had good food options.
4 nachten verbleven in april 2024
Reactie van zenaide op 22 apr 2024
Dear Mr. Robert.Thank you for your kind feedback! We're thrilled to hear that you enjoyed the stunning views of both the town and the ocean during your stay. It's fantastic to know that you found our indoor pool enjoyable, and that the buffet breakfast offered a variety of delicious options to start your day right. We hope to welcome you back soon for another wonderful experience!Best regardsHotel Management

6/10 – Redelijk

Robert

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff are all extremely pleasant, our flight got canceled and extended and they accommodate us and made sure we were taken care of. It’s an extremely humid climate and the smell in the room they put us in was a bit off due to no circulation, the staff gladly accommodated us into a room in better condition and once the room had air circulation everything was pleasant and smooth. It would have bey ice to have Kleenex and hair conditioner in the room. Otherwise, extremely pleasant stay.
6 nachten verbleven in april 2024
Reactie van zenaide op 16 apr 2024
Dear Mr Robert.Thank you very much for sharing your feedback with us. We are thrilled to hear that our staff provided exceptional service during your stay, especially during the unexpected flight changes. Ensuring our guests' comfort and well-being is always our top priority, and we are delighted that we could accommodate you accordingly.We apologize for any inconvenience caused by the initial room condition due to the humid climate. We're glad that our team promptly addressed the issue and relocated you to a more suitable room with better air circulation, resulting in a pleasant and smooth experience for the rest of your stay.Your suggestions regarding the availability of Kleenex and hair conditioner in the room are duly noted. We continuously strive to improve our amenities and services based on guest feedback, and your input will certainly be taken into consideration for future enhancements.We truly appreciate your kind words and understanding, and we hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards.Hotel Management

10/10 – Uitstekend

Edgars

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Breakfast and Coffee were no good.
1 nacht verbleven in maart 2024
Reactie van zenaide op 25 mrt 2024
Dear Mr Edgars.Thank you so much for your feedback, it is very important to us.We will analyse the breakfast and of course the coffee and mae modifications.Best regardsHotel Management

10/10 – Uitstekend

Gerardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location to downtown, gardens, and airport were excellent. Property was very clean and easy access to parking.
2 nachten verbleven in maart 2024
Reactie van zenaide op 21 mrt 2024
Dear Mr Gerardo.Thank you for sharing your feedback with us. We're delighted to hear that you found our location to downtown, gardens, and the airport excellent. It's wonderful to know that you appreciated the cleanliness of our property and found the parking easily accessible. Your satisfaction is our priority, and we're thrilled to have met your expectations in these areas. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our property for your accommodations.Best regardsHotel Management

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I’ve stayed here twice now and both times were great. Highly recommend would stay here again !
1 nacht verbleven in maart 2024
Reactie van zenaide op 18 mrt 2024
Dear Mr. Jonathan.We really appreciate your feedback, your opinion is very important to us and motivates us to continue offering the best service possible. We are always here to help with whatever is needed. If you need anything else, don't hesitate to get in touch.Yours sincerely,The SMPH Management

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would stay here again. Very nice staff.
2 nachten verbleven in maart 2024
Reactie van zenaide op 13 mrt 2024
Dear Guest Tammy.Thank you so much for your feedback and the message.It is very important to us.Best regardsHotel Mangement

10/10 – Uitstekend

Derrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay. Hotel is very good. Buffet is good as well. Woold recommend.
3 nachten verbleven in maart 2024
Reactie van zenaide op 12 mrt 2024
Dear Guest Derrick.Thank you so much for your words and the 5.It is very important to us your feedback.Best regardsHotel Management

10/10 – Uitstekend

anne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had all amenities- easy parking and very nice breakfast
2 nachten verbleven in maart 2024
Reactie van zenaide op 11 mrt 2024
Dear Ms Anne.Thank you so much for the 5. It is very important to us your feedback.Best regards.Mangement of SMPH

10/10 – Uitstekend

Maria

9 nachten verbleven in februari 2024
Reactie van zenaide op 21 mrt 2024
Prezada D. Maria.Muito obrigada pela classificação de 5!É muitíssimo importante para nós.Atenciosamente.A Direção do SMPH

10/10 – Uitstekend

Harriet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van zenaide op 26 feb 2024
Dear Guest Harriet.Thank you so much for the 5, it is very important to us your fedback.Looking fowardo to welcome you in our hotel.Best Regards.Management of SMPH

10/10 – Uitstekend

Emanuel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel, excellent food, will go back again.
6 nachten verbleven in februari 2024
Reactie van zenaide op 15 feb 2024
Dear Mr Emanuel.Thank you so much for the 5 stars and the feedback.We will share with all our staff.Best regardsManagement of SMPH

6/10 – Redelijk

Gregory

1 nacht verbleven in januari 2024
Reactie van zenaide op 12 jan 2024
Dear Sir Greogory.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

10/10 – Uitstekend

Mark E

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a clean well organized hotel with a very knowledgeable staff, willing to do what ever was necessary. The breakfasts were a very broad selection of foods, all well prepared.
9 nachten verbleven in december 2023
Reactie van zenaide op 9 jan 2024
Dear Sir Mark.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

10/10 – Uitstekend

Raul

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fatima Raposo op 16 dec 2023
Estimado Sr, Rui ,Agradecemos ter dispensado o seu tempo para nos fazer uma avaliação , a qual nos deixou muito felizes.Esperamos voltar a recebe lo numa próxima estada-Cumprimentos,

10/10 – Uitstekend

Laurindo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The service was excellent. Clean room beautiful pool excellent food and service at the restaurant.I travel to Ponta Delgada several times a year.I will be back .
1 nacht verbleven in december 2023
Reactie van zenaide op 11 dec 2023
Dear Sir Laurindo.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagment of SMPH

10/10 – Uitstekend

Freija

1 nacht verbleven in november 2023
Reactie van zenaide op 24 nov 2023
Dear Ms FreijaIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

10/10 – Uitstekend

Joseph

1 nacht verbleven in november 2023
Reactie van zenaide op 16 nov 2023
Dear Sir JosephIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regards,Management of SMPH

10/10 – Uitstekend

Marie-josee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Belles installations pour y passer quelques jours
5 nachten verbleven in oktober 2023
Reactie van zenaide op 27 okt 2023
Dear Ms. Marie-Josee.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management

8/10 – Goed

Michele Denise

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would have preferred to have more restaurants within a short walk from the hotel.
4 nachten verbleven in oktober 2023
Reactie van zenaide op 27 okt 2023
Dear Ms. Michele Denise.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management

10/10 – Uitstekend

Joshua

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in oktober 2023
Reactie van zenaide op 25 okt 2023
Olá Caro JoshuaEm primeiro lugar, gostaríamos de agradecer por escolher o S. Miguel Park Hotel para a sua estadia. Valorizamos muito sua opinião.Bem haja.A Direção do SMPH

10/10 – Uitstekend

Ilkka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyvin varusteltu liikemieshotelli
Nykyaikainen, joskin hieman 'hengetön' hotelli. Monipuoliset palvelut ja hyvä aamiainen. Vähän hinnakas, mutta ilmainen oma parkkialue plussaa.
2 nachten verbleven in september 2023
Reactie van Zenaide op 25 sep 2023
Good morning Ms Ilkka.We thank you in advance for taking the time to send us such important feedback.Thank you very much for choosing the S. Miguel Park Hotel during your recent stay in Ponta Delgada.Best regards,The SMPH Management

10/10 – Uitstekend

Michael

4 nachten verbleven in september 2023
Reactie van zenaide op 10 okt 2023
Dear Mr Michael.We would like to thank you in advance for giving us such good feedback.Thank you very much for choosing the S. Miguel Park Hotel during your recent stay in Ponta Delgada.We hope to return to one of the Bensaude Hotels Collection hotels soon.Yours sincerely,SMPH Management

4/10 – Matig

Michelle

10 nachten verbleven in september 2023
Reactie van Zenaide op 20 sep 2023
Dear Ms. MichelleWe would like to thank you in advance for taking the time to complete our evaluation questionnaire.Much appreciated by the S. Miguel Park Hotel school during their recent stay in Ponta Delgada.We look forward to welcoming you again and in short, two hotels from the Bensaude Hotels Collection.With best regards,To the SMPH Board

8/10 – Goed

Gina Maria

Positief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in september 2023
Reactie van Zenaide op 12 sep 2023
Hello Ms Gina Maria.Thanks for taking the time to rate our hotel.We look forward to your next visit.Well there is.The Management of the SMPH

10/10 – Uitstekend

Claudia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly
2 nachten verbleven in augustus 2023
Reactie van Zenaide op 8 sep 2023
Bom dia D. Claudia.Obrigado pelo tempo que apresenta a classificação do nosso hotel e pela pontuação de 5.Esperamos ansiosamente pela sua próxima visita.Bem haja.A Direção do SMPH

10/10 – Uitstekend

Linda

Positief: Voorzieningen
Great stay.
6 nachten verbleven in augustus 2023
Reactie van Zenaide op 8 sep 2023
Bom dia D. Linda.Muitíssimo obrigada pela pontuação.Contamos com a sua visita num futuro próximo.Bem haja.A Direção do SMPH

4/10 – Matig

Natalya

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
When I arrived alone with 3 bags, a toddler and a stroller; no one came to help carry the bags to the reception area. After I checked in; no one offered help with the bags so I had to ask. The rooms are okay but overall quite dusty and I had a feeling it wasn’t clean enough. Especially the rug. There’s only one water bottle which we finished right away, so I had to call in but in the evening no one can bring water or kettle. In general, the staff was not welcoming or friendly. In the cafeteria, one again, no one offered help or to bring me coffee while I was dealing with the toddler. The breakfast was quite bad. No eggs, just bread cheese and cold cuts which I don’t eat. What ruined everything was the fact that they refused to push the checkout out time, although I offered to lay extra. I had to sit in the lobby with sobbing toddler that wanted to sleep badly but couldn’t cuz he needs a bed and quiet. I wouldn’t come back there unless I really had no choice.
1 nacht verbleven in augustus 2023
Reactie van Zenaide op 8 sep 2023
Dear Ms. Natalya.First of all, we would like to thank you for all your feedback regarding your stay. We will immediately analyze all the points mentioned that went wrong and will certainly correct them as quickly as possible.Thank you once again and all the best.Best regards,The SMPH Management

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Nice hotel located in a walking distance to town. Big parking lot gave great possibilities for parking. Breakfast was ok. For some reason, the staff said it was “not possible” for us as guest to take hot water in a thermos with us. I don’t know why they didn’t allow us this as they had already heated water, other than this the service was great.
3 nachten verbleven in augustus 2023
Reactie van Zenaide op 16 aug 2023
Honorable.Thank you for your comment, it is very important for us, this is the only way we can improve the service to be provided.Well there is.The Board of the SMPH

10/10 – Uitstekend

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel top to bottom, very nice pools, steam and sauna facilities, nice clean rooms, free breakfast buffet top notch, would stay again for sure
1 nacht verbleven in augustus 2023
Reactie van Zenaide op 16 aug 2023
Honorable Mr. Jeff.Thank you for your comment, it is very important for us, this is the only way we can improve the service to be provided.Well there is.The Board of the SMPH

10/10 – Uitstekend

Raphael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
H
3 nachten verbleven in augustus 2023
Reactie van Zenaide op 8 sep 2023
Dear Mr Rapahel.Thank you so much for the 5.Best regards.Hotel Manager

10/10 – Uitstekend

Veronica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Zenaide op 11 aug 2023
Dear Guest VeronicaThank you so much for your feedback, it is very important to us.Best regards.Management of SMPH

8/10 – Goed

Jennifer

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
the room we stayed in was VERY dated: - the beds were very uncomfortable, you can feel the springs; - the furniture was dated, the arm chair had visible holes from wear; - the tv was smaller than a standard monitor screen; - the whole room was covered in dirty looking carpet. I will note that we stayed in the room that had 3 single beds, it did look like they have renovated some other rooms as they were covered in laminate floor so they may also have more comfortable beds too. The location of the property is great, it's within 10 min walking from town where there are lots of dining options and parking on premise was very easy. The breakfast buffet at the property was excellent, the choices were great. however it doesn't change much from day to day so if you're there for a week like we were, it does get repetitive. The pools looked great, we only used the indoor pool, it wasnt heated but was a nice salt water pool.
8 nachten verbleven in juni 2023
Reactie van Zenaide op 11 aug 2023
Dear Guest Jennifer.Thank you so much for your feedback, it is very important to us to improve our service.We will do renovation in our hotel and we hope to welcome you in our hotel.Best regards.Management of SMPH

10/10 – Uitstekend

STEVEN, FORT WASHINGTON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is very well run and provides all the services you need for a stay in Ponta Delgada, including ample parking for your rental car. The location is ideal. Breakfast was good but could be improved by adding massa sovada to the bread offerings.
Reactie van Zenaide op 31 jul 2023
Good morning Dear Mr. StevenThank you very much for the feedback.We count on your visit more often.Best regards.The Management of the SMPH

8/10 – Goed

Claudia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel is walkable to the city center. The stuff is very friendly. The AC in our room had an issue which wasn't fixed.
3 nachten verbleven in juli 2023
Reactie van Zenaide op 31 jul 2023
Good morning Dear Ms ClaudiaThank you very much for the feedbackWe count on your visit more often.Best regards.The Management of the SMPH

10/10 – Uitstekend

carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, accommodations.
3 nachten verbleven in juli 2023
Reactie van Zenaide op 28 jul 2023
Bom dia Caro Sr. Luís Cunha.Muito obrigada pela pontuação! Contamos com a sua visita mais vezes.Melhores cumprimentos.A Direção do SMPH

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A bit of a dissappointment
This hotel is OK. Negatives: Quite overpriced for the quality. The interior is dated and the carpets everywhere look like they haven’t been cleaned ever. Air conditioning wasn’t working, and the explanation they gave sounded like an excuse. The hotel gym is in bad shape - very little equipment and all old and in poor shape. Positives: Breakfast buffet was nice. The staff is kind and helpful.
1 nacht verbleven in juli 2023
Reactie van Zenaide op 28 jul 2023
Good morning Dear GuestThank you very much for your feedback. We will immediately review your comments and correct them.We count on your visit more often.Best regards.The Management of the SMPH

6/10 – Redelijk

Beat

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Kaffe zum Frühstück magelhaft
4 nachten verbleven in juli 2023
Reactie van Zenaide op 24 jul 2023
Dear Guest BeatThank you so much for your feedback! We wish to welcome you many times in our hotel.Best RegardsManagement of SMPH

8/10 – Goed

Tomi

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
9 nachten verbleven in juni 2023
Reactie van Zenaide op 11 jul 2023
Very good morning Dear Guest Tomi.Thank you very much for taking the time to classification your feedback is very important for us to improve our service every day.Best regards.The Management of the SMPH

6/10 – Redelijk

Leah

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Overall the stay was okay. Check in procedure was a bit chaotic and staff didn’t seem to know what to do. Restaurant prices at bar very high and poor service, seemed understaffed. Would have been nice to know hours breakfast was served before it was too late. More information posted or readily available would have been helpful. However room was fine and view from balcony was fantastic.
1 nacht verbleven in juni 2023
Reactie van Zenaide op 10 jul 2023
Very good morning Dear Guest LeahThank you very much for taking the time to give us feedback is very important for us to improve our service every day.Best regards.The Management of the SMPH

10/10 – Uitstekend

Isabelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was just perfect. The staff was very helpfull, the room was spacious, with a balcony with a nice view on the city and mountains. In was not in the centre of the town which made it quiter. But is was easy to walk on foot everywhere (Downtown, Marina, Botanical Garden, shops, etc..). Breakfast was included and we were not disappointed. It was similar everymorning but there were enough to vary from day to day. We went to the evenig buffet four nights during our 10 days stay and it was absolutely worth it. THe food was excellent. The person in charge of the buffet most of the evening (and we saw him sometimes in the morning) was very professionnal and attentive the the needs of each client. If I ever retun there, I will definately stay in the same hotel.
10 nachten verbleven in juni 2023
Reactie van Zenaide op 7 jul 2023
Dear Guest Isabelle.Thank you so much for your feedback.Best regardsManagement of SMPH

10/10 – Uitstekend

Laura

1 nacht verbleven in juni 2023
Reactie van Zenaide op 22 jun 2023
Dear Guest Laura.Thank you so much for your feedback.Best regards.Management os SMPH

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was just fine
6 nachten verbleven in juni 2023
Reactie van Zenaide op 16 jun 2023
Dear Guet George,Thank you so much for your 5 stars and feedback, it is very important to us.Best regardsHotel Manager

2/10 – Ontzettend slecht

Adam

Negatief: Netheid, personeel en service en comfort kamer
No AC
We were put in a room that had no working air conditioning. Finally got them to change our room, and still the AC did not work. Room was not exactly clean either. Hair on the bidet. Overall a terrible and dated hotel.
1 nacht verbleven in juni 2023
Reactie van Zenaide op 6 jun 2023
Dear Guest Adam.Than you so much for your feedback.It is very important to improve our service.We hope to welcome you again in our hotel.Best regardsManagement of SMPH

8/10 – Goed

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Zenaide op 6 jun 2023
Boa tarde D. Bárbara,muito obrigada pela sua classificação, significa muito para nós.Bem haja.A Direção do SMPH

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice hotel with exceptional staff and friendly service.
5 nachten verbleven in mei 2023
Reactie van Zenaide op 6 jun 2023
Dear Mr. Dan.Thank you so much for the 5!It is very important to us.Best regardsA Direção do SMPH