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Beoordelingen van Haven Hotel

4 out of 5
Haven Hotel
161 Banks Road, Poole, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 308 van 889 beoordelingen" "
Gastenscore: 8 - Goed. 355 van 889 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 889 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 889 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 889 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Vincent

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Zeer mooi hotel, jammer van prijs en service
Zeer geschikt hotel voor een romantisch weekend in Sandbanks, de mooiste buurt van Poole. Hotel is modern en comfortabel, zeer statige vertrekken en gemene delen, mooi zwembad, locatie vlak aan water (je ziet zeilboten en ferry's gewoon langs de vensters van bar en restaurant varen). Zeer "British" allemaal. Kamers ruim en voorzien van state-of-the-art sanitair. Jammer genoeg lieten de prijs (wij kregen een "budget"-kamer zonder ramen en vlak boven een lawaaierige binnenkoer met generatoren, terwijl we toch ook een smak geld betaalden) en de service (de receptie was onbeholpen en onbehulpzaam, het kostte veel getouwtrek om bvb een tafel te kunnen krijgen in het restaurant) te wensen over.
1 nacht verbleven in mei 2018

10/10 – Uitstekend

Leo, Sassenheim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi gelegen hotel, goede kamer, ouderwetse TV, geen koelkastje, restaurant goed maar duur.

10/10 – Uitstekend

ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great winter getaway.

10/10 – Uitstekend

DAVID

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A maz ing
So nice. We will definitely be coming back
What a view
Makes breakfast even better
So relaxing
An amazing break
2 nachten verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 30 okt 2023
Thank you very much for your kind comments, we look forward to welcoming you back next year.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location
What a charming hotel in a perfect location with amazing views of the Poole harbour entrance. Great food and a lovely bar with panoramic windows.
1 nacht verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 30 okt 2023
Thank you for your kind comments, we look forward to welcoming you back next year.

10/10 – Uitstekend

Julie

2 nachten verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 20 okt 2023
Thank you for your feedback

8/10 – Goed

Adam

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 20 okt 2023
Thank you for your feedback

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 11 okt 2023
Thank you for your feedback

8/10 – Goed

June

Positief: Netheid, personeel en service en comfort kamer
We booked a deluxe room and expected a full sea view and balcony but we’re put in a side room. Breakfast was fine but choice at dinner was quite poor
4 nachten verbleven in oktober 2023
Reactie van Mark Gregory (Deputy General Manager) op 8 okt 2023
Thank you for your feedback. I am sorry to learn of your disappointment with your room and the dinner menu. The sea view and harbour view rooms with balconies are separate categories from the double deluxe rooms which do not have sea views.

4/10 – Matig

David

Positief: Netheid, comfort kamer
Negatief: Personeel en service
For £250 a night go elsewhere
Felt like a scene from cocoon. The female receptionist was curt to the point of rudeness. Walls in bedroom paper thin, so neighbour disagreements and crying children kept me up. The room was just an enlarged premier inn room, no style very plain and view was over the car park.
2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 6 okt 2023
Thank you for your feedback

8/10 – Goed

dawn

2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 27 sep 2023
Thank you for your feedback

6/10 – Redelijk

Ross

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Property was good, however I specifically requested a room near a lift or on the ground floor, as my wife has difficulty in walking any distance .Was not informed that this was not possible, and was given a room furthest from the stairs/lift (Room 135) This left my wife in a lot of pain and discomfort on a daily basis. We should have been informed of this, that being the case we would have cancelled the booking.
3 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 23 sep 2023
Please accept my apologies for the discomfort your wife endured during her stay. You should have been informed by the booking agent and by our reservations team that our standard double rooms are at the rear of the property and so not close to the lift and also that we do not have any bedrooms on the ground floor. Where possible we would always try to upgrade anyone with specific needs but unfortunately on this occasion our high occupancy did not allow for this.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback

8/10 – Goed

Margie

2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback

6/10 – Redelijk

Carlene, Reading

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Property quite run down for 4star, no AC and safe in the room. One very old lift was broken on arrival. No birthday welcome
1 nacht verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Hi Ms Butcher,I am sorry our hotel did not live up to your expectations. Only our harbour or seaview rooms have air conditioning and safes. I apologise for the inconvenience of the lift being out of service for a short period. If the booking agency had notified us of your birthday we would have put a card and home made chocolates in your room.

10/10 – Uitstekend

Toshiko

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel looked and felt cleaner than before. Perhaps some renovation had been done during Covid. The location is perfect for hiking, swimming, walking and relaxing. Will come again.
2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback. We have recently finished refurnishing our public areas and refurbishing 70 of our guest bedrooms. We look foward to welcoming you back in due course.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback

6/10 – Redelijk

Katja

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location and beautiful views. the quality of the rooms/bathrooms are not a 4 star though. Staff was VERY friendly and helpful.
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback

4/10 – Matig

Rebecca

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Property is run down. Our room was very tired and worn and more like a 2 star. It’s such a beautiful location and the lounges etc are stunning. Needs a full refurbishment. Staff on reception and breakfast very grumpy and a bit room. Pool staff good.
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback. I am sorry to learn that you were disappointed with your room as we have refurbished 70 out of our 81 bedrooms in the last 3 years. In relation to the customer service you experienced please accept my apologies as we pride ourselves on providing a warm welcome and attentive service to all of our guests.

6/10 – Redelijk

Lydia

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel location was great, beautiful views and lovely staff. However, the food was awful so much so that I skipped the free breakfast the second day. The bed was uncomfortable and the overall experience was not worth the price tag it came with
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 1 sep 2023
Thank you for your feedback. Please accept my apologies that the hotel did not meet your expectations.

4/10 – Matig

Mark

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 1 sep 2023
Thank you for your feedback

10/10 – Uitstekend

Jackie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Second visit and not disappointed.. room was fantastic .. balcony looking over the harbour .. within minutes of arriving we were poolside .. heated pool is lovely and views across the bay are stunning … the staff are friendly and helpful
3 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you very much for your feedback. We look forward to welcoming you back in due course

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you for your feedback

8/10 – Goed

Timothy

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
The hotel is very dated. Reception is not well manned and the rooms were very tired.!! The food was very good in the evening.
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you for your feedback

8/10 – Goed

jason

Positief: Netheid, personeel en service
stay for one evening and ticked all the boxes for our needs
1 nacht verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you for your feedback

8/10 – Goed

Janette

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the hotel. Lots of lounge areas and never felt crowded. Beautiful location. Staff were excellent. Only thing i would improve is more choice in the restaurant for evening meal.
3 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you for your feedback, we noted your comment about the dinner menu which will be relayed to the head chef. We look forward to welcoming you back in due course.

8/10 – Goed

David

1 nacht verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 22 aug 2023
Thank you for your feedback

10/10 – Uitstekend

Cher

2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 13 sep 2023
Thank you for your feedback

4/10 – Matig

Neal

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointing
The building needs updating or knocking down
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 15 aug 2023
Thank you for your feedback, I am sorry that the hotel did not meet your expectations.

10/10 – Uitstekend

SandraAndrew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Mark Gregory (Deputy General Manager) op 11 aug 2023
Thank you very much for your feedback

8/10 – Goed

Tracey

Positief: Netheid, personeel en service en comfort kamer
Good value for money. Amazing location. The only downside during our stay was the fact that the indoor pool was out of action. I would stay there again.
2 nachten verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 4 aug 2023
Thank you for your feedback, please accept our apologies for the indoor hydropool being out of action for emergency repairs. We look forward to welcoming you back in due course

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were discreet but available of needed.
3 nachten verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 1 aug 2023
Thank you for your feedback

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Birthday treat
Nice hotel, classic art deco style.... beautiful lounges, friendly staff throughout our stay
1 nacht verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback, we look forward to welcoming you back in due course

8/10 – Goed

Nigel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Both Staff and fellow guest were so polite and positive
1 nacht verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course

10/10 – Uitstekend

Stephen

2 nachten verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 4 aug 2023
Thank you for your feedback

10/10 – Uitstekend

S

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for feedback, we look forward to welcoming you back in due course

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a seaview room and the view was fantastic. Hotel could do with updating.
2 nachten verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
We appreciate your feedback and look forward to welcoming you back in due course

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course

4/10 – Matig

Sue

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Dungeon Room - right on the beach!
The hotel is actually quite nice, the restaurant, food and drinks are good and the view is amazing. Just DO NOT stay in the 'dungeon room' as we nicked named it. For those booking with a 3rd party organisation, they automatically put you in the worst room, no natural light except windows that open onto the hotel air conditioning plant which roars all night. They know this is a bad 'dungeon room' and if you book direct with them they automatically offer you a free upgraded room. Very disappointing - this room should be used as a store room NOT A GUEST BEDROOM. Although the room was clean and bed comfortable - think about it - people need to have fresh air and even if it is a view of the carpark it has to be better than a brick wall and air con plant roaring all night long!!!!
1 nacht verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
I am very sorry to learn of your disappointment with the bedroom you were allocated. Did you perhaps mention this to the reception team who may have been able to upgrade you if there was availability ? From your description I believe you booked a budget double which overlooks the inner courtyard. A description of these rooms is on third party websites so as not to create any false expectation. We have priced these budget rooms at 160 whereas a standard double room in the summer months is 299, which we think fairly reflects the difference in room quality. Please accept my sincere apologies for the discomfort you experienced.

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback

10/10 – Uitstekend

Charlie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing definitely going back
Rooms were lovely and tidy and comfortable very clean. Seaview room was amazing tea coffee facilities were good in the room and the reception was good when we asked for more milk. We ate at the restaurant. The food was really lovely and the bar was great atmosphere lovely and chilled
2 nachten verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your kind comments. We look forward to welcoming you back in due course.

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had three nights B&B Location is amazing with boats ships going past all day right by the beach and Ferry. The hotel looks a bit tired in places. The front would look a lot nicer with a few flowers in the pots. Breakfast was fine normal hotel fare. Dinner was fine although a bit pricey .Went to sister hotels for Italian and Chinese Better value. Would return to hotel due to location but would like a balcony in what was superb weather
3 nachten verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course. Please ask for a harbour view or sea view balcony room when next reserving.

2/10 – Ontzettend slecht

Keith, Ashtead

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A great location but this hotel is very tired and in need of a major refurbishment. Outrageously expensive considering the shabby condition that it is in.
1 nacht verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback. We have an ongoing programme of refurbishment which includes having refurbished 73 of our 84 guest bedrooms in the last 4 years and refurnishing and recarpeting all of our lounges in the last 2 years.

6/10 – Redelijk

Gerard

Negatief: Comfort kamer
Unbelievable location, but...
Amazing location. Lots of very inexperienced staff and a room like an oven.
2 nachten verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback. Please accept my apologies for your uncomfortable stay.

8/10 – Goed

Samantha

2 nachten verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your feedback

8/10 – Goed

Roger

Reisde met partner
Positief: Netheid, personeel en service
The buildings location. Came back from dinner out at 10.30. Went into the bar for a nightcap. BAR CLOSED. Breakfast on the Terrace.
1 nacht verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thnak you for your feedback. I am very sorry to learn of your disappointment at the bar being closed at 10.30pm. On quieter days it may not be constantly manned later in the evening but there is a sign on the bar indicating to ring the bell for service. We offer drinks service to our residents 24 hours a day.

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bloody lovely
Had the best time here. Had breakfast and dinner there which was both delicious. Room was big and comfy and clean. Couldn’t ask for a better stay.
1 nacht verbleven in juni 2023
Reactie van Mark Gregory (Deputy General Manager) op 28 jul 2023
Thank you for your kind comments. We look forward to welcoming you back in due course

2/10 – Ontzettend slecht

Helen

2 nachten verbleven in mei 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quite comfortable stay helped by really nice weather. Good breakfast and lovely cream tea. 70% of the staff were friendly and helpful.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautifully located hotel with great terrace overlooking the sea. Room was spotless and well maintained with quality furniture.
1 nacht verbleven in mei 2023