4/10
All of the booking, directions and correspondence were very good. Unfortunately when we walked into the caravan there was an overwhelming smell coming from the carpets and sofas. We opened the windows but every time you moved on the sofa the smell would waft. I was expecting maybe a slight smell of dog due to pets being allowed but this was really bad. We decided to leave after our first night, I emailed the bookings team after we’d left to inform them. We were offered for it to be cleaned - which would have meant an upholstery cleaner so that was not feasible. We were offered another caravan but didn’t want to move all our stuff to have the same problem, the original caravan should have been of a good standard. The caravan needs a deep clean of the carpet and sofas, as it would not be fair to take anymore bookings until this is done.
Nicola H.
3 nachten verbleven in december 2024