We loved the location, house layout, games for the teens, clean beds and polished floors. We had plenty of hot water, no issues like others have mentioned, and were very thankful for the air conditioning. We disliked not receiving our entry code until the morning of the reservation as we were loaded and on our way and arriving at a house that was 85 degrees inside when we entered it. Biggest concerns though...while it was easy to contact the main Vacasa phone number prior to travel and while at the house, the promised phone calls on all three of our contacts while at the house never happened from the local team. Thankfully they were for minor things like the DVD/TV having no signal and no directions and needing help which meant we could never use it despite an hour of trying but the lack of response did not instill confidence that they would help us if we had a serious issue. Speaking of which, the deadbolt on the kitchen door (only external door on the upper level) did not turn when the latch was turned creating a fire hazard that needs to be addressed! We were also disappointed with dirty walls, dirty small appliances and dirty cooking dishes in the cupboards. While this was our favorite VRBO layout of a house so far for our large family, this was not our favorite VRBO due to the inability to reach the local team for help, the lack of cleanliness in the kitchen area and the hazard the faulty deadbolt created.