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Beoordelingen van Holiday Home

3 out of 5
Holiday Home
2929 Jimmy Johnson Blvd, Port Arthur, TX

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 168 van 429 beoordelingen" "
Gastenscore: 8 - Goed. 106 van 429 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 429 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 429 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 429 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Dirk

4 nachten verbleven in november 2021
Reactie van General Manager op 17 nov 2021
Thank you Dirk for taking the time to write your review. We always works towards earning the Highest rating possible from our guests. We apologize for not being able to do that during this visit. Please consider us again as we hope to provide a better experience for you.

6/10 – Redelijk

Jason

Positief: Personeel en service
The hotel is undergoing a major renovation, the pool is not usable and the bathroom lighting is horrible. The location is good, plenty of restaurant's and local amenities. The staff is really professional and courteous, that’s a plus! I’ll have to check it out again, after the renovations. Thank you.
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Nicolas

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
I reserved thinking it was the other Holiday hotel close by, This was not convenient for me due to it being under construction. I would like to get credit for my payment since I fidnt check in due to the condition of ghe place
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 12 mei 2024
Thank you sooo much for being a great guest!

8/10 – Goed

Marina

Positief: Netheid, personeel en service en voorzieningen
It’s nice but currently being remodeled
1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 12 mei 2024
Marina, please come back and see us soon! It will all be completed in the next month or so! The rooms are ready and beautiful!

4/10 – Matig

Mairon

1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 12 mei 2024
Next time please ask for me. I will do my best to help!

10/10 – Uitstekend

Yeni

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El check in fue muy rápido. La recepcionista es muy amable y agradable. El jotel está en remodelación pero eso no impidió que tuviéramos un descanso muy tranquilo. La habitación es espaciosa y estaba limpia. Estaba equipada con secadora de pelo, cafetera y microwave. El desayuno fue aceptable en cuanto a variedad, teniendo en cuenta que la propiedad está en mantenimiento. La camarera de origen cubano hizo que fuera in desayuno especial. Con toda seguridad regresaremos.
1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 27 apr 2024
WOW! What a wonderful review!!!!! We can't wait until you pass through again!

2/10 – Ontzettend slecht

Luis

1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 12 mei 2024
I wish there was something we could do to make your stay more enjoyable.

2/10 – Ontzettend slecht

Emily

1 nacht verbleven in april 2024
Reactie van Jenny, Manager op 12 mei 2024
I wish we could make things better for you. Please contract me if I can help.

10/10 – Uitstekend

DEXTER

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Just a great night rest
5 nachten verbleven in april 2024
Reactie van Jenny, Manager op 27 apr 2024
Nothing beats a great night rest! Please come stay with us again soon!

10/10 – Uitstekend

J

Zakenreiziger
ok
3 nachten verbleven in maart 2024
Reactie van Jenny, Manager op 2 apr 2024
Thank you so much for the great review!

8/10 – Goed

Matthew

1 nacht verbleven in maart 2024
Reactie van Jenny, Manager op 12 mei 2024
We are glad you enjoyed your stay! Thank you!

8/10 – Goed

Ronald

Positief: Personeel en service
The property was under construction, but our room was perfect. No complaints here except for one thing. We didn’t have a microwave in our room so we had to go down in the dining area to use a microwave, but with the help of a nice staff lady that helped us. We appreciated it.
3 nachten verbleven in maart 2024
Reactie van Jenny, Manager op 2 apr 2024
So sorry about the Microwave issue but we are really happy you stayed with us! Please come back soon and see the exciting changes.

8/10 – Goed

J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jenny, Manager op 2 apr 2024
Hope you come back soon! Thank you!

6/10 – Redelijk

J

1 nacht verbleven in maart 2024
Reactie van Jenny, Manager op 27 apr 2024
Hope to see you again soon!

10/10 – Uitstekend

Robert

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Jenny, Manager op 2 apr 2024
Thank you for the great review! Come see us again!

8/10 – Goed

Raymis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff
1 nacht verbleven in maart 2024
Reactie van Jenny, Manager op 2 apr 2024
Thank you for the positive rating! Come and see the exciting changes!

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay over all, love that they have a full bar in the lobby
1 nacht verbleven in januari 2024
Reactie van Jenny, Manager op 28 feb 2024
So glad you enjoyed your stay!

4/10 – Matig

anfernee

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property was dirty. Looks like it’s in the middle of renovation. It smell like paint which gave us headaches. The carpet in the hall way smell like piss. Staffs were nice though.
2 nachten verbleven in januari 2024
Reactie van Johanna op 27 feb 2024
We apologize for the inconvenience due to our remodeling process, hope we can better meet your expectations in the future.

10/10 – Uitstekend

Johnee

Positief: Netheid, personeel en service en voorzieningen
I just didn’t like the fact that at 9am someone entered my room while I was sleeping and it was a male then said housekeeping after entering my room I was very uncomfortable with that situation
1 nacht verbleven in januari 2024
Reactie van Johanna op 27 feb 2024
We truly apologize for that situation and for you feeling uncomfortable, we always ask that members of our housekeeping or maintenance team to knock and identify themselves before entering a room. Not sure we know what the circumstance was, but again our apologies for any inconvenience.

10/10 – Uitstekend

Troy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely Recommend
Staff is friendly Rooms are newly remodeled and clean. On premise security walking and looking after your personal safety and stay, Couldn't ask for much more. My vehicle was in the parking lot the next morning and nothing missing or taken.. Good location definitely recommend..
1 nacht verbleven in januari 2024
Reactie van Johanna- front desk op 27 feb 2024
Troy thank you so much for taking the time to send us your feedback. We hope to see you again and continue to meet your expectations.

4/10 – Matig

patricia

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
property in bas shape, room was clean, staff was making noise since very early in the morning
1 nacht verbleven in november 2023
Reactie van Jenny, Manager op 30 nov 2023
Patricia we are so sorry you had an uncomfortable experience. We will soon be finished with the remodel and would love to have you come stay with us again.

6/10 – Redelijk

Jenniffer

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not good
First off the fire alarm that had in the room is a fire alarm for a single family home. Not for a 4 store business. The alarm went off. I tried call the front desk 5 times to get someone to find out if there was problem. I turned it off myself. The elevator was not clean, front desk not clean, and there was issues with the plugs and AC in the room.
1 nacht verbleven in november 2023
Reactie van Jenny, Manager op 17 nov 2023
Jenniffer we are so sorry for the problems you had in your room. We have many floors that have just been remodeled and there are a few growing pains. I think they moved your room to try and alleviate the issue. Please, if you are ever in the neighborhood again, give us another try. Ask for Jenny, the manager.

6/10 – Redelijk

Marie

Reisde met een groep
Positief: Comfort kamer
Trip
It was pleasant but the hotel is under renovation so it could be noisy at times.
5 nachten verbleven in oktober 2023
Reactie van Jenny op 8 nov 2023
Thank you for staying with us. We will be finished soon and would love to have you come try us again.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always enjoy my stay at your facility.
2 nachten verbleven in oktober 2023
Reactie van Jenny op 8 nov 2023
Thank you Maria! See you again soon!

2/10 – Ontzettend slecht

Airon

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday nightmare
Horrible!!! Dirty rooms and dead mosquitoes and crickets all over the room.
1 nacht verbleven in oktober 2023
Reactie van Jenny op 8 nov 2023
We are so sorry you had a bad stay. We hope you come and visit again after the remodel is finished. Ask for me. Thanks!

10/10 – Uitstekend

Kammy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything thank you
1 nacht verbleven in oktober 2023
Reactie van FRONT DESK op 12 okt 2023
THANK YOU FOR THE REVIEWWE ARE HAPPY YOU ENJOYED YOUR STAY

2/10 – Ontzettend slecht

Bharathakumaran

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023
Reactie van Jenny op 8 nov 2023
We are so sorry you were unhappy with us. We have to follow the laws and rules.

10/10 – Uitstekend

Nate

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best I’ve found so far
I stay here every week I am in town and this place can can not be beat for the price! Everyone is always so friendly and helpful. I will continue to stay at holiday home as long as they are open!
1 nacht verbleven in oktober 2023
Reactie van Anthony - Front Desk op 12 okt 2023
THANK YOU FOR THE KIND REVIEW NATE.WE ALWAYS LOOK FOREWARD TO YOUR STAY WITH US

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in september 2023
Reactie van Jenny op 8 nov 2023
I am so sorry you were not happy. I wish we could have known so we could have made it right!

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great
3 nachten verbleven in september 2023
Reactie van Anthony - Front Desk op 25 sep 2023
THANK YOU FOR THE KIND REVIEWWE ARE GLAD YOU ENJOYED YOUR STAY

6/10 – Redelijk

Bharathakumaran

Zakenreiziger
7 nachten verbleven in september 2023
Reactie van FRONT DESK op 25 sep 2023
THSNK YOU FOR THE REVIEW

4/10 – Matig

Mitchell

Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
There are bums on the property at any given time, even can be seen getting a free breakfast. Halls often smell of weed, not a big deal for me but would be for normal families. The phone, hair dryer did not work. Construction going on and does not bode well for night shift workers.
20 nachten verbleven in augustus 2023
Reactie van Jenny op 8 nov 2023
We are sorry there were undesirables on the property. We have a security guard. Come back and give us another try after the remodel is finished.

8/10 – Goed

Amber

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are amazing! Hotel itself is generic and basic but clean.
1 nacht verbleven in september 2023
Reactie van FRONT DESK op 20 sep 2023
THANK YOU FOR THE KIND REVIEWWE ARE GLAD THAT YOU ENJOYED YOUR STAY

6/10 – Redelijk

Bharathakumaran

Zakenreiziger
7 nachten verbleven in september 2023
Reactie van Anthony - Front Desk op 19 sep 2023
THANK YOU FOR THE REVIEWWE ARE GLAD THAT YOU ENJOYED YOUR STAY

10/10 – Uitstekend

Lacherrie

1 nacht verbleven in september 2023
Reactie van Jenny op 8 nov 2023
So glad you had a good stay!

6/10 – Redelijk

Bharathakumaran

Zakenreiziger
7 nachten verbleven in augustus 2023
Reactie van FRONT DESK op 13 sep 2023
THANK YOU FOR THE REVIEW.WE HOPE YOU ENJOYED YOUR STAY

2/10 – Ontzettend slecht

Jeremy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No clerk came to check us in which pushed us to book elsewhere. The entire hotel was not as advertised. I’m from the area and my fiancé booked the hotel unbeknownst of the hotel itself. They haven’t done anything with this hotel since before Katrina . That should let you know everything . Expedia tried to give us the runaround AFTER we paid for insurance just in case the hotel didn’t look like it’s advertised pictures.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable. Hwy noise was a little loud
1 nacht verbleven in augustus 2023
Reactie van Jenny, Manager op 28 aug 2023
Thanks for coming Kevin! Hope to see you again soon!

10/10 – Uitstekend

Joel oswaldo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really quiet place
1 nacht verbleven in augustus 2023
Reactie van FRONT DESK op 22 aug 2023
thank you for the kind review

10/10 – Uitstekend

holly

1 nacht verbleven in augustus 2023
Reactie van FRONT DESK op 8 sep 2023
THANK YOU FOR THE REVIEW

2/10 – Ontzettend slecht

Mark

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Elevators are constantly out of order, no water in the morning do to remodeling.
1 nacht verbleven in augustus 2023
Reactie van Jenny, Manager op 22 aug 2023
So sorry for the inconvenience. We are in remodel, as you know, and soon it will all be complete!

10/10 – Uitstekend

Geraldine

Positief: Personeel en service, voorzieningen
Staff was very friendly
3 nachten verbleven in augustus 2023
Reactie van FRONT DESK op 16 aug 2023
thank you for the kind review

2/10 – Ontzettend slecht

Amber

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
The harasser
It was horrible because none of the staff could seem to get it together about the pet deposit. so not only did I end up paying over $300 just for the pet deposit, but they called Anthony called police on me twice to have me thrown out I’ve the pet deposit. Crazy thing about the whole thing it was all the front desk employees faults for not knowing their job. Also the guy Anthony lied trying to blame his other coworkers for calling the police and they didn’t even work that day. Worst 10 day experience I’ve ever had with a hotel. Very unprofessional and to be honest I started to feel like I was being harassed by Anthony towards the end. I didn’t like leaving the room until I knew his shift was over. If the front desk workers well maybe not Tim and the other front desk guy that works there they were actually really awesome however Anthony and the Hispanic lady need to be fired
1 nacht verbleven in juli 2023
Reactie van FRONT DESK op 7 aug 2023
SMOKING IN THE ROOM IS NOT ALLOWED.WE ARE SORRY YOU DIDNT ENJOY YOUR STAY

6/10 – Redelijk

Kelsey

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel smelled terrible, like old sea water & the elevator seemed like it would give out at anytime, I felt safer using the stairs, except in the middle of the night. The staff was very nice.
2 nachten verbleven in juli 2023
Reactie van FRONT DESK op 4 aug 2023
WE APPOLOGIZE ABOUT THE SMELL AND WILL BE TAKING CARE OF THIS IMMEDIATELY.

10/10 – Uitstekend

cheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The only place for us
This is the only place that we stay…I absolutely LOVE LOVE LOVE THIS PLACE.. EVEN IF WE DRIVE TO OTHER CITIES…WE WILL LITERALLY STAY THERE AND DRIVE TO WHEREVER
3 nachten verbleven in juli 2023
Reactie van Anthony - Front Desk op 4 aug 2023
WE ARE THRILLED THAT YOU ENJOY YOUR STAY AND THAT YOU CONTINUE TO CHOOSE OUR HOTEL.LOKING FORWARD TO SEEING YOU IN THE FUTURE

8/10 – Goed

Robi

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The property is convenient location for job sites in port Arthur. The room I had last time was clean, quiet and cold. My room this time was dirty on all surfaces desk, night and tv stand all looked as if they were definitely missed in last and possibly more turn arounds. Sticky smeared ...??...gross Room smelled musty and a.c. wasnt cooling properly.😔
1 nacht verbleven in juli 2023
Reactie van FRONT DESK op 4 aug 2023
WE REGRET THAT YOU DID NOT ENJOY YOUR STAY AND WE WILL BE HANDLING THIS ISSUE DIRECTLY

4/10 – Matig

Dave

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van FRONT DESK op 4 aug 2023
THANK YOU FOR THE REVIEW

2/10 – Ontzettend slecht

Mary

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor-Very Old Hotel
I did not stay. When i came to the hotel it is extremely old and it smells terrible. I tried contacting Hotels.com to request a refund and no one pi ked up the phone. I was so disappointed i didn't take my clothes out the car and i left and slept at my niece house. The pictures online are deceiving.
1 nacht verbleven in juli 2023
Reactie van Jenny, Manager op 9 aug 2023
Mary, We are so sorry you didn't have a nice stay. I wish someone had called me to see what I could do to help. We are still remodeling and hope you come back when the remodel is complete.Sincerely,

10/10 – Uitstekend

Edwin

1 nacht verbleven in juli 2023
Reactie van FRONT DESK op 18 aug 2023
THANK YOU FOR THE REVIEW