2/10 – Ontzettend slecht
Eleanor
Reisde met partner
13 nov 2021
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really don't like writing bad reviews but this place actually deserves it. Here are the main reasons why:
1. There are hidden fees! We had to pay a 100euro key deposit and cleaner fee when we arrived (why the cleaner fee is not included I do not know)
2. The balcony is in fact over a really busy road, so we were woken up early each morning to the sound of beeping horns.
3. The flat may look ok on the surface but it is in fact falling apart: the door handle for the balcony was coming off and the bathroom door stuck so you couldn't close the door properly
4. My biggest problem was the most horrific smell coming from the fridge (likely because it had been turned off but the door not left open). When the fridge door was opened it made the entire flat smell.
4. The communication and customer service were dreadful. Despite, telling FeelPorto about the fridge I was ignored, in fact they refused to clean the flat during our entire week stay (despite this mysterious cleaning fee) and then were rude when we tried to contact them!
4. We were not provided with toilet paper for our week stay!!
I feel I should mention something good so I will say it was nice to have a dish washer.
Overall, I would not recommend this place at all. You will almost definitely find better for the same price or cheaper.
Eleanor
7 nachten verbleven in oktober 2021