Our arrival at the hotel was not ideal. There was a miscommunication on our pick up arrangement from the airport. The hotel had send me an email to which I responded to, on top of using the link within the email itself to ensure proper delivery of my message. I had to call to ask where our driver was and apparently they had never received my email response.
Upon arrival, our room was not ready because we arrived in the morning. We were able to get breakfast but then no one really accommodated us. We ended up sitting in the middle of the common waiting area with a lot of foot traffic, which is typically the area that the guests would use while waiting for their Uber etc...but in our case, we had already been traveling since 3AM and we were both tired. I ended up sleeping on the their designated sofas for about 3hours. My partner was very disappointed, because no one cared to ask him if he would want some water, tea, coffee etc..while waiting..or even if we were okay.
He felt very uncomfortable and out of place, and for a 5 star hotel, it just did not meet the 5 star hotel service standards that we would have expected.
We stayed in a 5 star hotel in Mykonos a few days prior and the difference in customer service and attention to details was blatant.
Most of the staff speak a little bit of English but when I went to the SPA, there was a bigger gap in the language barrier, which is not ideal when you are about to get a massage. Customer service needs improvement